Chelsea H

I got the Plaintin pork sandwich, the size is good tast ok, but the letuce leaves inside look not good, and the Plaintin is really greasy, so I cannot even finish half of it. I am sure some people like the oil soaked plaintin, but not for me.

Pedro Pacheco

The service was good, the food was ok. Not the best Venezuelan food in the area. I tried the Patacon Llanero and it was ok. Could be better. The drinks were extremely sweet, so sweet that I needed to ask for another cup and put half a cup of water and half of the passion fruit juice and it was still sweet.

Johnny Kim

dang, what happened to this place.. I live a block from here and I've had everything on their menu with my go-to's with the gringo tacucho, the chicken empanadas, and the reina arepa.. I can understand the increase in pricing with the world we live in now.. but it's a bit of a sharp increase where you might question it.. Considering the increase in price, you'd think the service and food have gotten better or at least stayed consistent but charging for extra sauce is crazy with the little cups they give you.. before they had a little station to take as much as you want which I loved cuz they had 3 different sauces.. I only really preferred 2 of em so I wasn't so greedy with it, but ordering a tacucho (like the size of a burrito) giving me one cup of sauce and charging me for more just gave me a sour taste in my mouth.. They raised the price of the empanadas too which again I understand, but to the point where it kinda didn't make sense, I never ordered them again cuz I can just go a couple blocks away for half the price for something that's just as good, as i said i lived a block away so it was really the convenience factor for me for good empanadas.. so taste is not the factor there, it's the price.. and again charging more for sauces.. The sauces are good so I'd use a whole cup on one empanada, but when I order a set of 3, I want 3 cups and charging more for something I feel is already a bit pricey just doesn't make me want to order it again... Can't complain about the Reina since it's been consistently delicious and the price increase is understandable and didn't change by a lot so I guess I can recommend that.. Also, if you're gonna order the soup, don't order the rice and salad with it.. rice tastes like plastic which is weird and the salad is sad.. haven't ordered it in awhile but off the menu they'll decrease the price if you take it out.. well, when I ordered it anyway which was more than a year ago.. Also, this might be preference for some.. but they have a seasonal(?) watermelon juice.. it's literally just blended watermelon.. coulda used some sugar or something cuz I was disappointed I ordered something I could have made at home by just blending a literal watermelon..

Maria V

I usually don’t write reviews but I’m going to take time to write this one. I’ve been buying here for the past four years through delivery apps. I’ve been coming here for the past year as I moved into the neighborhood. The customer service is not it. I get it, I work in retail. Dealing with people is draining but when you work in the food industry, you have no choice but to be more attentive compared to retail. I always do online pick up just so I can be in and out. This is the second time where I’m waiting more than 10 minutes just for someone to come to the front and grab my food. Everyone stays in the back. Especially at nighttime. People want to do their own thing. I literally could’ve stole their food that they leave on the front counter and they would have never known because no one pays attention. I know they hear that door when it opens. I’m literally standing almost damn near the back of the counter staring this guy down like bro I know you see me. It’s ridiculous. They also don’t always follow orders. I tell them to not make it oily and they still make it oily. I like their food but it’s not worth it. Customer service could be better. The young Asian guy (I don’t know if he still works here) gives good customer service and will have you in and out. Everyone else, I can’t really speak highly of. And yeah, they did raise their prices. They also don’t give you a lot of sauces and will charge you extra. Even if you have a coupon, it’s still not really worth it. Their food doesn’t give you that wow factor. It’s disappointing.

Jan Edward Borras

This place has gone down the drain. I used to be recommend this spot but lately all they care about are the profits than quality. Back when they sold the empanada for $1.50 they cared about the customers. Always asked if we need more sauces. Now, we just ordered 10 empanadas and they only provided 3 sauces. Their excuse? "Its new protocol". Safe to say I am no longer going to consider myself a loyal customer. I will also be warning my friends and family to take their business somewhere else.

Sara Ramirez

I'd been ordering from this place until two days ago. I ordered a chicken cachapa and felt sick to my stomach like never before in my life. I had vomiting and diarrhea for two days straight. I ended up in the hospital for severe dehydration. Be very careful.

Yadira Kim

I hear from colleagues that their patacon is good, and so are their empanadas. Today, I ordered a bowl of carne asada and could not finish it. The meat is not asada but pan-fried (or microwaved because it is not fresh), with little to no seasoning, and is hard. This is unacceptable, and we will no longer be ordering from here. I ate the black beans with the rice because I had no choice. It is also not visually appealing. The meat choice for carne asada must be tender, not cheap meat. Do not waste your money. I paid extra for extra meat just to throw it away. I wouldn't want anyone eating it and I am so sad about it because I am a person who doesn't throw away food. As someone who is Latina, this food does not represent our culture, please do better just how your patacones and empanadas are. If not, take it out of your menu.

Sole Donis

Upon ordering a chicken potato salad (Venezuelan Christmas salad) over the phone, I was informed that they offered small, medium, and large sizes. I opted for a medium size, as the manager suggested it would be sufficient for two people. However, I was charged $40 for the salad and she also asked to provide a tip of 15%, 20%, or 25%. Upon receiving the salad, I was shocked to find that it was significantly smaller than expected. The price seemed excessive for the portion size, leading to a profound sense of disappointment.

Julio Sanchez

DO NOT ORDER IN THIS PLACE! I ordered a Venezuelan breakfast through Uber eats which is supposed to have eggs, black beans, cheese, arepas and beef and I was missing the beef, arepas and black beans!?? This is ridiculous! They don’t pick up the phone when u call them either. I’m really disappointed.

Andres DZ

DO NOT EVEN THINK ABOUT EATING HERE. I ate in the restaurant with my mother. We ordered two soups with a side of rice, salad and maduro. The food was served in paper plates… she forgot the maduro. the waitress had trouble finding spoons. And gave us plastic spoons. and no forks… I also ordered a “natural” juice. It was more like powdered Fanta. We spent $36 on absolute garbage. I am extremely disappointed. I should of just went to Pollos Mario. Paid a little more and ate well.

Daniela

Ridiculous costumer service. They are providing false advertising on DoorDash so keep that in mind. I ordered 2 chicken cachapas, and got one beef went back and no apology was given. There’s no manager and anybody to complain when they messed up an order. Food was ok, kinda dry and the fact that the customer services is useless is literally a joke and not worth it at all. David was the person that “helped out”

Carlos Rivas

They sold me a ham and cheese patty and it was horrible. I don't recommend it. I called the restaurant to inform them of the problem and the manager couldn't solve what happened to me. She was rude. She didn't respect me. They robbed me. I was blaming Uber. It's the kitchen's fault that Uber only brings the order, but in the end they lost a customer, not an $8 cupcake.

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