Cinnabon

Adnan Karim

If you’re wandering through Ontario Mills and your sweet tooth starts calling, you’ve got to make a pit stop at Cinnabon. Nestled conveniently by the food court and right next to the Nike store, this little haven of cinnamon goodness is a must-visit for anyone who loves a warm, sugary treat. The ambiance here is mostly bustling, which adds to the excitement of the place. You can feel the energy as people swarm in, drawn by the irresistible smell of freshly baked cinnamon rolls. Speaking of which, the Classic Roll is a standout. Seriously, it’s like a hug in pastry form! Warm, gooey, and just the right amount of sweet, it’s hard to leave without indulging in one (or two!). The service at Cinnabon is genuinely appreciable. The staff are friendly and cooperative, making you feel welcome from the moment you step up to the counter. There’s something nice about being served with a smile, especially when you’re about to dive into a delicious treat. Now, I will say that the prices are a bit on the higher side, which might make you pause for a second, but trust me – it’s worth it for that sweet, sweet Classic Roll. And if you’re in the mood for something different, they also have a variety of other cinnamon delights and specialty frozen drinks to explore. So, next time you’re at Ontario Mills, don’t skip Cinnabon. It’s one of my favorite spots for satisfying a sweet craving, and I think it’ll become one of yours too!

Mitch Morris

Service isn't the best but the cinnamon roll always rocks.

Normally really good but churro 3.99 was like stale, stick to cinnabon.

Teri Wyatts

Normally really good but churro 3.99 was like stale, stick to cinnabon.

Disappointed. It was my first time here and I was completely unimpressed by the averageness of the whole ordeal. Also expensive for sugar and flour.

It looks like it is closed today (unsure about it). What caused the problem to be closed? Technical failure or other?

Christian Spellacy

Disappointed. It was my first time here and I was completely unimpressed by the averageness of the whole ordeal. Also expensive for sugar and flour.

Chewy

It looks like it is closed today (unsure about it). What caused the problem to be closed? Technical failure or other?

Food was not warm had been sitting in counter a while. Coffee not ready. No creamers and bad rude customer service. Roberto Q. And Daniel are the worst. Ontario mills mall location should be avoided.

JGaming Rz

Food was not warm had been sitting in counter a while. Coffee not ready. No creamers and bad rude customer service. Roberto Q. And Daniel are the worst. Ontario mills mall location should be avoided.

THE WORST! Got there at 9:10 am, wanted to buy 10 boxes of rolls, was told by a young girl they could not because the registers weren't up. I told her I could pay cash or credit card all she needed was a pen and some paper we could figure out the price. Ring the sale up when registers are up. Sorry can't do it. Asked if a manger was available,and one was, asked to talk to him. the GUTLESS ass did not even have the courage to face me was only told NO they cannot sell me 10 boxes. I requested his name O was told it was Ali. Then I called the corporate customer service line from this engraved worthless plastic sign and was told it was a franchise store and they could do nothing. Amazing the manger and corporate could careless about a person wanting buy $200 of product? It is not like they did not have product ready and could not fill my request It was right there on the counter. Sorry but a really jacked up individual as well as corporate concern for allowing someone to hang up their sign and not give a turd about a customers experience.

Lights are on but nothing is prepared, long wait with what appears to be one guy working, poor quality management at best.

The worst service ! The kids working there are disrespectful don't know how to give the right service. They refused to serve me from the new batch ridiculous. Horrible customer service as a big company that they are they should put an adult as a babysitter for those kids working there. I've seen younger kids with better manners and service.

I ask for some sugar and they refuse to give any, I'm paying more than $20 for two coffees and rolls and I couldn't get some sugar for my drinks.

I’m a regular customer of Cinnabon. I love their cinnamon, specially when I get to order without the frosting (it’s really too sweet for me with the frosting). I always come to this location because I live close by... but my last visit, unfortunately, I wasn’t happy. I was very disappointed too. I say this because Cinnabon should put an experienced & a mature staff, specially an assistant manager, because I asked for the manager, & a young guy came out & claimed he was the assistant manager (I didn’t believe him but he said he was. His name is Nathan). Anyway, everytime I buy at least half a dozen of Cinnabon, I always request without the frosting! This time I wasn't able to get my request. It's a long story but I'll try to summarized it. So, I usually ask the staff if there's anything coming out freah from their oven... because it doesn't have the frosting yet. Usually they'll say when something comes out. they'll sell it to me. If none, I'll have to wait until a group of 6 fresh cinnamon comes out their oven. But earlier today (Oct 31, 2024), when I arrived to order my request, the staff at the cashier said there's none at that moment, so I agreed & just ordered 6 of their regular cinnabon (which cost $27+). Right after I paid, I saw 12 fresh cinnamons that just came out from their oven. That's the time I ask for the manager (as I was sure none of them can decide about my request). So Nathan came & I asked him if I can get the 6 cinnamons without the frosting... but he said yes, but will charge me their individual price of $7+ with tax. So, 6X7+ was about $45. Can you imagine, I was ordering half a dozen (6 cinnabons) & without the frosting & it came out almost double the price!!! I asked why he was charging me the indivual price, & he said those were supposed to be sold at their display. I assummed, if he was really the assistant manager, he could just ask another staff to just make another 6 for their display, since my buying as their sales already. Nathan is not aware of customer service. He's not knowledgable that customer is always right! That's why I really wondered if he was truly the assistant manager for that day! Because of my frustration (as I really love cinnabon), I just cancelled thte prior 6 with double frosting on it. I was looking for the woman manager, because she was always helpful, & very professional, eveytime I go to this location...

Went to this location today (Saturday) at 7pm, they said they were out of 6 pack and 4 pack original cinnabons. Your store has 2 more hours until you close. Why the heck can't you people do your job and make some damn cinnabons and put them in a box? What is the problem? I walked a way pissed off.

Bought a 6 pack, got home heated one up, about to take my first bite and found a hair. Picked it out, and before putting it in my mouth, found a second hair. Threw everything out in the trash. Wasted 27.00 dollars. I will never eat another Cinnabon again.

I have an email saying I have a free cold brew 16 oz and it says to just show it to any team member. I showed up and showed the email that I received and was unable to get my free cold brew for my birthday. They told me I need to get the app and what not but it literally says on the email just show this to any team member and you should get your free cold brew. What a waste of time district manager or general manager it would be great for you to get involved in this matter.

Wendy at Ontario mill was very impolite I ask if I could try some of the coffee to see which one I could order she said no that was ok with me but then she was rushing me to purchase my order very bossy there was no costumer behind me then I order a box to go and they didn't had any she told me she only had what she had I ask her if she would make more she responded yes very rude and it would take an hour I said that was fine she didn't like that is it was only 6 pm don't know what was the issue then I stood on the side on the location and she told me to go seat

Ordered a 4 pack and they told me they are out of 4 packs but I could buy a 6 pack because they have the 6 packs available. I asked why they couldn't take 4 of the 24 that just came out of the oven and put them in the 4 pack box. The rep said those are for individual sale. Umm...silly question but how do you make the four pack box? Are those cooked elsewhere? No line and easy solution that was apparently not possible. Please hire people that understand how to provide solutions.

Angel Gamez

I ask for some sugar and they refuse to give any, I'm paying more than $20 for two coffees and rolls and I couldn't get some sugar for my drinks.

Bill McCaffrey

Ordered a 4 pack and they told me they are out of 4 packs but I could buy a 6 pack because they have the 6 packs available. I asked why they couldn't take 4 of the 24 that just came out of the oven and put them in the 4 pack box. The rep said those are for individual sale. Umm...silly question but how do you make the four pack box? Are those cooked elsewhere? No line and easy solution that was apparently not possible. Please hire people that understand how to provide solutions.

Zack Zackson

Lights are on but nothing is prepared, long wait with what appears to be one guy working, poor quality management at best.

Selene Santiago

Wendy at Ontario mill was very impolite I ask if I could try some of the coffee to see which one I could order she said no that was ok with me but then she was rushing me to purchase my order very bossy there was no costumer behind me then I order a box to go and they didn't had any she told me she only had what she had I ask her if she would make more she responded yes very rude and it would take an hour I said that was fine she didn't like that is it was only 6 pm don't know what was the issue then I stood on the side on the location and she told me to go seat

Aaron Mendoza

Went to this location today (Saturday) at 7pm, they said they were out of 6 pack and 4 pack original cinnabons. Your store has 2 more hours until you close. Why the heck can't you people do your job and make some damn cinnabons and put them in a box? What is the problem? I walked a way pissed off.

Kevin Hill

Bought a 6 pack, got home heated one up, about to take my first bite and found a hair. Picked it out, and before putting it in my mouth, found a second hair. Threw everything out in the trash. Wasted 27.00 dollars. I will never eat another Cinnabon again.

ggand4

I’m a regular customer of Cinnabon. I love their cinnamon, specially when I get to order without the frosting (it’s really too sweet for me with the frosting). I always come to this location because I live close by... but my last visit, unfortunately, I wasn’t happy. I was very disappointed too. I say this because Cinnabon should put an experienced & a mature staff, specially an assistant manager, because I asked for the manager, & a young guy came out & claimed he was the assistant manager (I didn’t believe him but he said he was. His name is Nathan). Anyway, everytime I buy at least half a dozen of Cinnabon, I always request without the frosting! This time I wasn't able to get my request. It's a long story but I'll try to summarized it. So, I usually ask the staff if there's anything coming out freah from their oven... because it doesn't have the frosting yet. Usually they'll say when something comes out. they'll sell it to me. If none, I'll have to wait until a group of 6 fresh cinnamon comes out their oven. But earlier today (Oct 31, 2024), when I arrived to order my request, the staff at the cashier said there's none at that moment, so I agreed & just ordered 6 of their regular cinnabon (which cost $27+). Right after I paid, I saw 12 fresh cinnamons that just came out from their oven. That's the time I ask for the manager (as I was sure none of them can decide about my request). So Nathan came & I asked him if I can get the 6 cinnamons without the frosting... but he said yes, but will charge me their individual price of $7+ with tax. So, 6X7+ was about $45. Can you imagine, I was ordering half a dozen (6 cinnabons) & without the frosting & it came out almost double the price!!! I asked why he was charging me the indivual price, & he said those were supposed to be sold at their display. I assummed, if he was really the assistant manager, he could just ask another staff to just make another 6 for their display, since my buying as their sales already. Nathan is not aware of customer service. He's not knowledgable that customer is always right! That's why I really wondered if he was truly the assistant manager for that day! Because of my frustration (as I really love cinnabon), I just cancelled thte prior 6 with double frosting on it. I was looking for the woman manager, because she was always helpful, & very professional, eveytime I go to this location...

Omar Rivera

I have an email saying I have a free cold brew 16 oz and it says to just show it to any team member. I showed up and showed the email that I received and was unable to get my free cold brew for my birthday. They told me I need to get the app and what not but it literally says on the email just show this to any team member and you should get your free cold brew. What a waste of time district manager or general manager it would be great for you to get involved in this matter.

David Barrett

THE WORST! Got there at 9:10 am, wanted to buy 10 boxes of rolls, was told by a young girl they could not because the registers weren't up. I told her I could pay cash or credit card all she needed was a pen and some paper we could figure out the price. Ring the sale up when registers are up. Sorry can't do it. Asked if a manger was available,and one was, asked to talk to him. the GUTLESS ass did not even have the courage to face me was only told NO they cannot sell me 10 boxes. I requested his name O was told it was Ali. Then I called the corporate customer service line from this engraved worthless plastic sign and was told it was a franchise store and they could do nothing. Amazing the manger and corporate could careless about a person wanting buy $200 of product? It is not like they did not have product ready and could not fill my request It was right there on the counter. Sorry but a really jacked up individual as well as corporate concern for allowing someone to hang up their sign and not give a turd about a customers experience.

Ivette Maciel

The worst service ! The kids working there are disrespectful don't know how to give the right service. They refused to serve me from the new batch ridiculous. Horrible customer service as a big company that they are they should put an adult as a babysitter for those kids working there. I've seen younger kids with better manners and service.