Pancho Tacos

A D

Sam was awesome. They made fresh biscuits which I really appreciate!

Kemeria Williams

Customer service phenomenal best location on this side of town Op manager Sherrice Boykin was very polite staff greeted us at the door made me felt welcomed

Andrew Thomas

Always nice and atmosphere is amazing. The OP Sherrie is always nice and sweet, this location is the best and I will be sure to return

ybs youngnick

Dianaa helped us out with all our questions, she had great customer service. Yall most definitely need to come check mis dianaa out!!

Marquise Gibbs

Sherrice is always super nice. Her store continues to be clean and the most beautiful atmosphere.

Mary

Cupcakes were available first our needs. U thought that was a grat representation. They were delicious too, the manager was very attentive to our needs

Donald Thomas

Sherrie was nice and sweet. My food was so hot it burnt my tongue. She had a great attitude. And I will be coming back.

The guy who took my order was nice, but they did a bad job on my fries. I ordered a medium, and this is what I got. The fact that I paid $3 for this is unacceptable.

Maria Rivera

The guy who took my order was nice, but they did a bad job on my fries. I ordered a medium, and this is what I got. The fact that I paid $3 for this is unacceptable.

Terry Barrera

I can't believe this people are parking cars just because they are being timed , now the thing is they park you and forget about you if you can't serve in a timely manner don't park cars talk to your manager and get more help. Oh plus they park you then they forget about condiments.

Really??? $10.29? I ordered an Avocado Bacon Burger (No fries, No drink) And it almost came empty, what's going on??? I showed the food to the manager and he told me that's how it's served! Of course not!!!! Whoever is responsible for this, it is not possible that this costs 10.29, without fries and without a drink.

2 years ago I reviewed this location and I experienced Fast service and clean restrooms. This go around not so much. I placed an online curbside pickup and had to come into the store after waiting for 10 minutes outside. I then went inside and waited another 20 minutes before having to ask again for my food. Went home and of course everything was cold and completely unappetizing. As for cleanliness, I don’t believe leaving the dirty mop bucket at the front counter really promotes cleanliness.

I had a very uncomfortable experience while picking up an order at this Whataburger location. While I was waiting, one employee asked their supervisor whether I was female or male, and then both of them began chuckling about it. This happened openly, in front of customers, as if no one could hear them. This behavior was extremely unprofessional and disrespectful. Customers should never be discussed, questioned, or mocked in any way especially regarding gender whether directly or indirectly. Whataburger promotes values of respect, inclusion, and professionalism, and this interaction clearly went against those standards. Workplace policies and basic customer service expectations require employees to treat everyone with dignity and to avoid discriminatory or harassing behavior. Laughing about a customer’s gender identity, even quietly or “under their breath,” is inappropriate and creates an unwelcoming environment. I hope management takes this seriously, provides proper training, and reminds staff that all customers deserve respect. No one should feel uncomfortable or disrespected simply for picking up an order.

I dined in today and couldn’t help but notice the hostile environment the manager, Luz, was creating. She was rude to her team and also spoke dismissively to a customer who approached her about a bitter batch of sweet tea. It was unprofessional and difficult to understand how someone in a leadership role would set such a negative tone. The experience made me lose my appetite. shout out to angelina for keeping a good attitude and being patient !

This staff is always the least interested staff I have ever seen. No one moves around. No one smiles, everyone walks around with their shoulders slumped and looking like they wish they were doing anything but their job. When I got my food, and the girl was handing me my bag, I asked if there was spicy ketchup in the bag... Her reply was "I don't know, check." And walked away. I smiled and told her have a great day... these people wear attitude like a damn uniform.

Food is fine, they’ve done really good about half the time and the other it’s been bland. Employees aren’t bad, atleast when talking to them, but food service is terrible takes forever, even when placing through app, everytime, without fail.

The workers in this location need to focus better on making burgers. Will not be going to this location again, my order is never right. I'd rather drive farther to a different Whataburger than settling for the Lancaster one.

My burger was cold, the cheese was cold, plus i wait it close to 20 min. Is not free. I paid for a good meal

Had a Panhandler in there making obscene noises.. Asking for foood, money...Managment did not care!!! Was not able to enjoy our meal!! DEFINITELY WILL NOT BE GOING BACK!!!

I don’t recommend y’all to go to this Location of Whataburger They received us bad me and my boyfriend my boyfriend. End up throwing up. That’s the worst Whataburger I Ever seen. The food was all cold and the lady that her name is luz She didn’t want to give his money back, She was treating us bad. The lady that her name is. Luz worst Whataburger, I ever seen in my life.

I got my fries were cold at that they were salty I couldn’t eat them at that every time I come in I see some type of cockroach I should call corporate but I’m not finna do that but I strongly advise you people not to eat there

Emanuel Calidonio

Food is fine, they’ve done really good about half the time and the other it’s been bland. Employees aren’t bad, atleast when talking to them, but food service is terrible takes forever, even when placing through app, everytime, without fail.

tom l

I dined in today and couldn’t help but notice the hostile environment the manager, Luz, was creating. She was rude to her team and also spoke dismissively to a customer who approached her about a bitter batch of sweet tea. It was unprofessional and difficult to understand how someone in a leadership role would set such a negative tone. The experience made me lose my appetite. shout out to angelina for keeping a good attitude and being patient !

Crystal Williams

Had a Panhandler in there making obscene noises.. Asking for foood, money...Managment did not care!!! Was not able to enjoy our meal!! DEFINITELY WILL NOT BE GOING BACK!!!

Habiba Abdirahman

I had a very uncomfortable experience while picking up an order at this Whataburger location. While I was waiting, one employee asked their supervisor whether I was female or male, and then both of them began chuckling about it. This happened openly, in front of customers, as if no one could hear them. This behavior was extremely unprofessional and disrespectful. Customers should never be discussed, questioned, or mocked in any way especially regarding gender whether directly or indirectly. Whataburger promotes values of respect, inclusion, and professionalism, and this interaction clearly went against those standards. Workplace policies and basic customer service expectations require employees to treat everyone with dignity and to avoid discriminatory or harassing behavior. Laughing about a customer’s gender identity, even quietly or “under their breath,” is inappropriate and creates an unwelcoming environment. I hope management takes this seriously, provides proper training, and reminds staff that all customers deserve respect. No one should feel uncomfortable or disrespected simply for picking up an order.

cheiry almanza

The workers in this location need to focus better on making burgers. Will not be going to this location again, my order is never right. I'd rather drive farther to a different Whataburger than settling for the Lancaster one.

Kika godinez

I don’t recommend y’all to go to this Location of Whataburger They received us bad me and my boyfriend my boyfriend. End up throwing up. That’s the worst Whataburger I Ever seen. The food was all cold and the lady that her name is luz She didn’t want to give his money back, She was treating us bad. The lady that her name is. Luz worst Whataburger, I ever seen in my life.

Audriana Garza

This staff is always the least interested staff I have ever seen. No one moves around. No one smiles, everyone walks around with their shoulders slumped and looking like they wish they were doing anything but their job. When I got my food, and the girl was handing me my bag, I asked if there was spicy ketchup in the bag... Her reply was "I don't know, check." And walked away. I smiled and told her have a great day... these people wear attitude like a damn uniform.

Dennis T. “DJ” Johnson

We walked in around 11pm and there were several employees and one possible supervisor/manager behind the counter carrying on conversations. They seemed to be enjoying themselves. After being ignored for quite awhile, I was ready to leave but my friend was hungry and there wasn't much else open, if anything, in the area. I asked if anybody was taking orders and one person reluctantly left her conversation to assist us. After paying for our food we sat and waited... There had to be at least 8 to 10 people milling around but it still took no less than 15 minutes to get our food. I could see the drive-thru window and those customers seemed to be taken care of in a reasonable amount of time. I don't know how much of that time our food was just sitting but I do know that when we received it, it wasn't hot. If I ever return return (very doubtful) it'll definitely be a drive-thru visit.

La Reina

Took an hour for my order to be ready, asked for my money back instead. Didn’t receive an apology or anything from manager! Also manager didn’t even tried to speak to me or apologize or figure out what happen! The girl who took my order was very sweet but manager needs to be educated on how to treat costumers!