Shawn Coppock

This used to be the best Chicken Express in the Dallas , Ft worth area in my opinion. Now they only have one person running the whole thing . Says they open up at 10:30 . Don’t show up until noon or so if you are hungry and don’t wanna wait … They need Alli back …! Can’t run a restaurant with one person .

Bianca Martinez

Can’t really answer Any questions on the review about the food . Because no one answered at the speaker why are the lights still if you’re not gunna take orders . I get you close at 9 BUT YOU choose that job . You guess need better customer service .

Cristina Garcia

Placed my order online at 7:55 and was quoted a pick up time of 8:45-8:50. I showed up to pick up my order at 8:54 and the restaurant was already closed. I saw a guy inside so I knocked on the door and told the guy I had a pick up and he said they didn’t have my order. I asked for the manager but he said he had already left. The restaurant closes at 9pm but everything was already turned off. How is it that everything is cleaned and closed down before the store is actually closed?! I need my refund. I paid $67 for my order and waited over an hour. This is completely unacceptable.

Patrick T (Patrick T)

The dude taking orders in the drive thru told me the speaker was broken... over the speaker. He then made be order at the window. After waiting for 2 cars to order at the window it was finally my turn. I then tried to order the fish combo to be informed they are sold out. I had to wait 10 minutes to be told this because why exactly? The speaker was clearly working as was the microphone since we had a full conversation. The old staff working here was great, this crew is NOT IT.

Coco Shirelle

Speaker was broken, but person at window sounded like the broken speaker. Ordered chicken but they ran out of legs and had no gizzards at 1220pm on Saturday. Also had to wait 5 minutes on a sweet tea bc they forgot to give it to me and it was not busy at all.

Dursilla Garza

I am so highly pissed. I went today to get food for me and my co-workers. I get there and only the Drive-thru was open. But there was 2 guys (my understanding from them THEY ARE BROTHER'S) working and that's usually how many are there, and the doors are open. I go through the drive-thru and when I get to the window one of the guys was ringing up my order, but the other guy came and took over. So when I paid and got my receipt, I was looking to see if he gave me the discount. The sign was posted by the drive-thru, The sign said: Buy any combo and get the second one for 1/2 off. I had 3 combos. 2 fish combos and 1 chicken combo. I have gotten that deal before, No Problem. But when I asked the guy at the window who took my money, his answer was " You only get that deal if you ask for it". Like WHO does that. I then told him to let me get 6 extra rolls and a family jalapeño, he said that'll be $6.00. I said it should be Free since I didn't get the discount he said I can't do that, but he took my money and stuck it in his pocket not in the register. To top it off I had to wait 20 Minutes for my order. When I got back to work with the food it was cold and soggy. A waste of money. I'M SO DONE WITH THEM!

Maribel Jamillo

Horrible customer service. I ordered the Tuesday special they have a sign for 2 tenders a side and a drink for $5.99 the guy charged me $7.99 for each. Like why even have a sign by the entrance promoting something you’re not going to honor.

Victor

Had to wait 25 mins for my order. The vehicle behind me left cause of waiting so long. Girl looked like she was cooking and then having to get orders done cause guy was running around like a chicken with his head cut off. Got home, rolls were smashed or my dog got a hold of them.. And i dont have a dog. Never again.

Robert Lucas Jr

The worst spicy chicken tenders ever that chicken was super cold old and dry it was like eating chicken jerky and when I call and complain about it Mr Curtis the Manager wants to give me $5 off my next combo I live 25min away that not right I should get my whole order for free and fresh the regular tenders where not that good either the only thing that was fresh was the gizzards everything else was old cold and dry food

xiomara Allen

I visited this location today receipt says 4:46pm. I was redeeming a Groupon. The young lady at the Drive thru said I will need your phone to get the code and mark it redeemed. I told her NO I wasn't giving her my cellphone but I would read off the redemption code to her. She proceeded to ask my name. gave her my name. I asked her did she need the code she replied NO whatever she did provided her information. I mark redeem she says I need to see it. At this point I getting agitated. Some other young lady comes to the window she needs your phone. We need the code and to see if you pushed redeem. So she's on the phone with someone saying you heard what she said. I ordered 2 fillet fish okra and sweet tea. Now the fish is so hard, the okra is dark brown and hard, the hush puppies are burnt. My new was unsweetened but marked sweet on my receipt. When you have an issue with your customer giving them hard burnt food should not be how you resolve it. I have been at this location before never had this type of nasty, hard, burnt disgusting food previously. I am not sure if it was because of the time of day but this was unexceptable.