Domino's

I see a lot of bad reviews and I don't discount those experiences. I am sure they happened. I just wanted to make sure I posted mine. I almost didn't choose Dominos today because I was concerned, but my daughter wanted it so bad I caved. And I'm glad I did. Everything was hot, fresh and the pizzas we ordered and garlic knots were delicious. And they were on time. Great job. If you all keep up this type of service and quality you should have no problem rewarding the team behind it!

We love our local Domino’s! The delivery is always right on time, and the food arrives hot and fresh every time. We’ve never had a single issue, thank you for the great service!

Love that dominos use real delivery drivers and not Uber eats or door dash to deliver. I can get a consistent driver weekly and form and relationship with the store and driver.

Ordered from this Dominoes last Friday night and the delivery service was absolutely DEERlightful! (Thanks Harvey :3) We had two pizzas ordered and they showed up on time and the quality was great. Doesn’t get much better than that! I’m sure maybe other people have had different experiences but personally I’d love to order from this Dominoes again. 12/10 ~

Mike Stiles

Love that dominos use real delivery drivers and not Uber eats or door dash to deliver. I can get a consistent driver weekly and form and relationship with the store and driver.

Heidiri Delap

We love our local Domino’s! The delivery is always right on time, and the food arrives hot and fresh every time. We’ve never had a single issue, thank you for the great service!

Joe

I dropped my pizza while I was carrying out and they didn’t hesitate to remake it for me even while they were busy. The two women working here deserve a raise or promotion for their exceptional service.

Crispy

Ordered from this Dominoes last Friday night and the delivery service was absolutely DEERlightful! (Thanks Harvey :3) We had two pizzas ordered and they showed up on time and the quality was great. Doesn’t get much better than that! I’m sure maybe other people have had different experiences but personally I’d love to order from this Dominoes again. 12/10 ~

Christine Harrison

I see a lot of bad reviews and I don't discount those experiences. I am sure they happened. I just wanted to make sure I posted mine. I almost didn't choose Dominos today because I was concerned, but my daughter wanted it so bad I caved. And I'm glad I did. Everything was hot, fresh and the pizzas we ordered and garlic knots were delicious. And they were on time. Great job. If you all keep up this type of service and quality you should have no problem rewarding the team behind it!

It's pizza here guys and Domino's is here at the deliver on those urges better than Pizza Hut nowadays and also better than Papa John's pizza app for the price that also has Hungry Howie's in Little Caesars beat so why go anywhere else delicious food good service

J King

It's pizza here guys and Domino's is here at the deliver on those urges better than Pizza Hut nowadays and also better than Papa John's pizza app for the price that also has Hungry Howie's in Little Caesars beat so why go anywhere else delicious food good service

They are getting carried away with the carelessness. My pizza barely has Any cheese. It was bread, sauce mushrooms and a couple leaves of spinach. I'm Sick of it. It's Always the same. UPDATE 6/13/24. As of the last two pies I ordered from here, I'm feeling heard by the shop. The pizzas had enough topping to make me consider updating the previous review. They make Great pizza especially when they actually have enough toppings. Thank you.

Desiree Rosario

They are getting carried away with the carelessness. My pizza barely has Any cheese. It was bread, sauce mushrooms and a couple leaves of spinach. I'm Sick of it. It's Always the same. UPDATE 6/13/24. As of the last two pies I ordered from here, I'm feeling heard by the shop. The pizzas had enough topping to make me consider updating the previous review. They make Great pizza especially when they actually have enough toppings. Thank you.

I ordered online and waited for about 2 hours for 1 pizza 1 pasta and cheese sticks. One of their ovens broke so it was incredibly busy and that was fine. This wasn't my issue, theThe sweet lady upfront was trying her hardest to help as many people as she could I couldn't quite get her name but one of the cooks had a very nasty comment about anyone who ordered online which made me not want to order from this establishment again and I spent waaaay too much to make this worth it. To also have a cook say some nasty things about ordering from dominos which I thought would have made their time a bit easier but that clearly was not the case for this Domino's tonight.

Pizza was fine, but the service could have been better. I was told, "go," after I picked up my order. I asked for a receipt, which seemed to cause a frustration. I don't care. I'm not offended, and I don't demand five star service from a Domino's, but the rating reflects the service none the less. Now, I did pay extra for double cheese, but I would LOVE to see what regular looks like, because there was hardly any there. Again, it's just a Domino's.

Lol, Dominos gets at least $11 in delivery fees on my food and I receive food I have to microwave to eat warm. I'll still order from this location but only if I can pick up because they're the best Dominos around. But if I want delivery pizza again, I'm going with a different chain.

Christian Schappacher

Lol, Dominos gets at least $11 in delivery fees on my food and I receive food I have to microwave to eat warm. I'll still order from this location but only if I can pick up because they're the best Dominos around. But if I want delivery pizza again, I'm going with a different chain.

Been having problems with this location on delivery times lately but today takes the cake. Always call for delivery, but my wife and I decided to order online this time as they were running a 50% off pizza. Ordered, saw it on the tracker, then it wasn't. Waited an hour and half. After calling we were told the pizza had apparently been made and was just chillen on the rack. Somehow the order was canceled after it left the oven. They did offer this order free and $15 off the next order. Until this location gets more hires, my wife and I are looking elsewhere to order pizza for a while. Not a good business model to offer 50% off pizza online then have a negative number of employees to fill those orders and deliveries.

Title: Disappointing Domino’s Experience: Delivery and Food Quality Fall Short I recently placed an order with Domino’s and spent $54.35 on a Philly Steak Pizza, an 8-piece boneless chicken, Chocolate Lava Crunch Cakes, and Cinnamon Breadsticks. Unfortunately, my experience was far from satisfactory. To begin with, when I tried to open the pizza box, the lid was so pushed in that it was deformed and difficult to open. The toppings had smeared all over the inside of the lid, making the pizza look incredibly unappetizing. This lack of care in packaging was a major disappointment. Regarding the pizza itself, I’ve noticed a significant decline in quality. When Domino’s first introduced the Philly Steak Pizza, the flavor was much better. However, in the past year, the taste has deteriorated considerably. The once vibrant and delicious flavors seem to have faded, leaving much to be desired. The 8-piece boneless chicken was another letdown. The quality and flavor were both subpar, failing to meet even the basic standards of what I’ve come to expect from Domino’s. The only redeeming factor in my order was the dessert, which was just average—nothing remarkable, but at least it wasn’t as disappointing as the rest of the meal. In conclusion, spending $54.35 on this order felt like a waste, given the poor food quality and lackluster delivery service. Domino’s seems to have fallen behind in delivering even an average restaurant experience, and I hope they address these issues to prevent further disappointment.

Order a pizza and wings around 630 and didnt get it till 740. The tracker said it wa out for delivery at 722 and we didnt get it till 740. They are located about 6-7 mins. All the food got here completely cold. Never had this kind of problem with them. Even during the Super Bowl i got my food at least warm....

This was the Casselberry location but for some reason the location now says Winter Springs (it's three yrs later) I ordered honey bbq wings and literally had a few wings with a strip of sauce on it. the other wings werent fully baked either so i had to put them in the oven myself. also, i indicated I wanted my order to be place on top of my trashcan which is in front of my door and my order was placed on the ground. nobody knocked on the door to even signify the food was there, i signed up for the text alerts but none came through. My pasta was good though. Ive been to this location before for pizze without issue but usually pick up. Their delivery charge is $4.99 I dont think I've paid that rate at any other location and I order a lot.

I'm just disappointed with this store. Last pizza I bought came to my house 45 mins after it left the store so it was cold. This pizza got to my house faster but it looks like it went on a roller coaster ride. Just disappointed

Poetry D

This was the Casselberry location but for some reason the location now says Winter Springs (it's three yrs later) I ordered honey bbq wings and literally had a few wings with a strip of sauce on it. the other wings werent fully baked either so i had to put them in the oven myself. also, i indicated I wanted my order to be place on top of my trashcan which is in front of my door and my order was placed on the ground. nobody knocked on the door to even signify the food was there, i signed up for the text alerts but none came through. My pasta was good though. Ive been to this location before for pizze without issue but usually pick up. Their delivery charge is $4.99 I dont think I've paid that rate at any other location and I order a lot.

Kenneth Arnold

I'm just disappointed with this store. Last pizza I bought came to my house 45 mins after it left the store so it was cold. This pizza got to my house faster but it looks like it went on a roller coaster ride. Just disappointed

Julio Muniz

Title: Disappointing Domino’s Experience: Delivery and Food Quality Fall Short I recently placed an order with Domino’s and spent $54.35 on a Philly Steak Pizza, an 8-piece boneless chicken, Chocolate Lava Crunch Cakes, and Cinnamon Breadsticks. Unfortunately, my experience was far from satisfactory. To begin with, when I tried to open the pizza box, the lid was so pushed in that it was deformed and difficult to open. The toppings had smeared all over the inside of the lid, making the pizza look incredibly unappetizing. This lack of care in packaging was a major disappointment. Regarding the pizza itself, I’ve noticed a significant decline in quality. When Domino’s first introduced the Philly Steak Pizza, the flavor was much better. However, in the past year, the taste has deteriorated considerably. The once vibrant and delicious flavors seem to have faded, leaving much to be desired. The 8-piece boneless chicken was another letdown. The quality and flavor were both subpar, failing to meet even the basic standards of what I’ve come to expect from Domino’s. The only redeeming factor in my order was the dessert, which was just average—nothing remarkable, but at least it wasn’t as disappointing as the rest of the meal. In conclusion, spending $54.35 on this order felt like a waste, given the poor food quality and lackluster delivery service. Domino’s seems to have fallen behind in delivering even an average restaurant experience, and I hope they address these issues to prevent further disappointment.

Pizza here is not so great, but that's expected. I think it's great that Dominos employs mentally handicapped people and illiterates, but I was unable to get my pizza that was supposedly ready per their order TV. They couldn't read the name that was used for the order and insisted the order wasn't ready. The TV they have in there showed the order as ready. Waited about 25 minutes before just leaving. Tried a few times for them to check, but they didn't have the mental capacity to read the name I guess.

Ordered food online at 6:44pm. After ordering, site said it ETA for delivery was 60 minutes. It is now 8:53 and we are STILL waiting for our food. Called them at 8 asking what the problem is. Spoke to the manager. No drivers. Tried to cancel our order and manager assured us that the next driver in would come directly to us. (We live probably a mile from the store.) Now tracking driver and he has gone passed us down to Fern Park and Maitland. I understand lack of drivers but don't make further promises. We tried to cancel and were promised next delivery. IF we ever get our food, it will be cold. Usually this place is great, but this is ridiculous. We were going to try to go pick it up, but were told again that the driver is on his way to us.

The absolute worst pizza experience in the area. 60-70 minute delivery window turned into 2 hours and 45 minutes. This is a repeat issue with Domino's whether it be for carryout or delivery. Literally watched the driver on the tracker drive past my house to make another delivery and watched my delivery time be extended on the tracker. I won't make this mistake again. This is strike three. I'm done.

Ordered pizza online at 7:21 and the email confirmation said 82 - 92 min. by 8:50 our order still said prepping on the tracker. We called the store and they said they were short drivers and it would be 3 hrs. Why would you take orders for delivery if you are short drivers, or at lease call your customers and offer for them to come pickup their order. I see this is an on going issue with this location. Same complaint a month ago. I will not be ordering from this store again.

Was not happy on the fact that they messed up my order first time in 13 yrs. Then I get garlic bites and was told they charge for the sauce! 85 cents! What's the point of garlic bites with out sauce.

Placed my order online and waited an hour to call. Called and she said it would be 3 hours for delivery so I cancelled my order. She said she cancelled it but didn’t get my name and hung up. Called back and she said we have caller ID. Would’ve been nice that she acknowledged that before I had to call back. Love dominos, but this is the absolute worst experience ever and I am not one to leave reviews.

Absolute trash experience with my delivery order. I placed the order at 11:00 p.m.I called an hour later to discover they only had 1 delivery driver and that my pizza would be delayed 45 additional minutes from that point. Okay. I patiently await delivery. I call at 12:30 to ask if the pizza was en route. It was. Their driver arrives at my door, after 1 a.m. pounding on it like he was on fire. Opened door since he OBVIOUSLY couldn't figure out to place the pizza on the table in front of him. Receive order, anchovies missing from one pie, no substitution or explanation. Feta cheese not on another pie. The last pie was correct. But, I received 2 20 oz sodas when I clearly asked and paid for 2 2 liter sodas. I guess math and reading skills aren't required to work at Dominos. Nice to know the incompetent still have a place to work. Moral of the story, take your business elsewhere. They're not worth the waste of time or money.

If I could give zero stars I would. We put our order in online and saw it was a 2 hr delivery, so we called and switched to carryout. They told us 45 min and when we arrived nothing was ready and they told us it would be another 45min at least. There was at least 3 other people waiting for their orders as well all very upset. We tried to speak to the manager and he laughed at us for asking why they are not giving accurate times and how unprofessional it was. Terrible. Will never go again!

Worst dominos I’ve ever ordered from, they are never on time they don’t answer the phones in stores it’s like the people are not even working. I walked in the store to get and update and no ones was even in the store I could’ve walked around freely everything left unattended. Terrible service owner needs to rehire

CARELESS NO TOPPINGS?!? I ordered a pizza with an onions, pepperoni, and pineapple. Most of the slices had one or two pieces of onions on them or none at all and the same for the pineapple. So if you’re gonna make a pizza, take the time to do it right Haven’t ordered Domino’s Pizza in 20 years decided to try the New York Pizza the other day and it was just awful

The manager Alex is totally incompetent! Do not waste your time or money at this joke of a pizza chain.

I have had so many bad incidents with this Dominos but this one takes the cake. I’m on hold 40 mins still no answer my app says the pizza is just sitting at quality check forever the last two times my pizza was delivered cold :( worst dominos ever.

Ordered delivery yesterday and my order arrived 2hrs later. The entire order was cold and the sauce I paid extra for was not included. I understand if we have a driver shortage, but delivering food that’s been left out for 2hrs is not right.

Food took almost two hours to be delivered. It took an hour and a half from the time the driver left. We got ice cold pizza and are pursuing a refund. I had an issue before and gave them another chance but we are done with this very poorly run location.

I have ordered from Domino’s pizza at the Winter Springs, FL location for years and never had any issues until my last two orders. I used the mobile app to order (like always) and watched the pizza tracker which estimates the time for delivery or pickup, and when I showed up to the store for pickup I was told my order was not even started (well after the est. timeframe), and told by staff that the mobile app pizza tracker is completely inaccurate. The last order I placed was today 07/14/24 at 6:19pm and the est. delivery was 45-51 minutes. I waited over an hour and when I saw the pizza tracker said it should’ve been delivered, I called the store and the staff told me that my order was not started because “everyone ordered at the same time” and “they are about 80 pizzas behind”. I have always ordered pizza around the same time and never had these issues before. Not sure what’s going on, but I will NOT be ordering from Domino’s (especially Winter Springs) unless this is resolved. Very Disappointed.

Ordered for delivery, first it took 45 minutes then my pizza was cold, second I didn't even get what I ordered! Ordered a NY style pizza with extra cheese and received a regular hand tossed pizza with hardly any cheese. DEFINITELY would not recommend this Domino's to anyone! Complete waste of $40, and my dinner was awful. After delivery, reported issues and received 50 points. Like I would want to order more food from this place. If you want pizza ORDER SOMEPLACE ELSE!

I'd leave 0 stars if I could, honestly. We've just moved here. We have ordered from this location TWICE in the past 2 weeks. The 1st time our order came over an hour late without ANY communication from the store. It was cold and the order was made wrong. We decided to forego making a complaint as the store automatically emailed a coupon for a free pizza. Today, we decided to give them a 2nd chance. We got our order 2 hours later, cold, and still made wrong. What's even worse is, I've tried to call the store to find out why this keeps happening and because a free pizza is not appropriate compensation for this 2nd time and I've been on hold now for over an hour with NO answer! Will be contacting Domino's Corporate to report this location.

We ordered 2 pizzas. One had RAW dough making it inedible and the second pizza didn’t even have sauce?!?! And our cookie brownie was also raw still.

This dominos has repeatedly gotten my order incorrect. Simple orders that don't even have any modifications. The most recent incident is bringing me a pizza that isn't even sliced!!! And they ALWAYS forget the garlic butter on the crust, so the crust is always dry! And NOW apparently "Alex" the manager said they're under new management and that I would need to pay a redelivery fee for my pizza to be brought to me CORRECTLY, After already paying almost $30 for my order and giving the driver a $6 tip. Proceeds to tell me he'll just "give me my money back", which I paid in cash....so you're going to bring me my cash back but not a pizza made correct? Very poor customer service and I will no longer be ordering from this location. Update: Apparently "Alex" was demoted from his general manager position and has been performing his job poorly anyways. I would definitely stay away from this location while he is running things.

Thin crust ultimate pepperoni and bacon pizza was burnt and it tastes burnt. I did not order the burnt pizza! I called the manager and he states that is the way the thin crust pizzas cone out of the oven. I have ordered other thin crust pizzas from at least 3 other pizza restaurants in the area and they are not burnt like this. I asked him to cook another one with less time in the oven but he stated that is the oven timing for all the pizzas and another thin crust will come out the same as I just got. Poor customer service got you the 1 star rating and a poor review.

Dan Mustang Man

Thin crust ultimate pepperoni and bacon pizza was burnt and it tastes burnt. I did not order the burnt pizza! I called the manager and he states that is the way the thin crust pizzas cone out of the oven. I have ordered other thin crust pizzas from at least 3 other pizza restaurants in the area and they are not burnt like this. I asked him to cook another one with less time in the oven but he stated that is the oven timing for all the pizzas and another thin crust will come out the same as I just got. Poor customer service got you the 1 star rating and a poor review.

Ericka Laura

This dominos has repeatedly gotten my order incorrect. Simple orders that don't even have any modifications. The most recent incident is bringing me a pizza that isn't even sliced!!! And they ALWAYS forget the garlic butter on the crust, so the crust is always dry! And NOW apparently "Alex" the manager said they're under new management and that I would need to pay a redelivery fee for my pizza to be brought to me CORRECTLY, After already paying almost $30 for my order and giving the driver a $6 tip. Proceeds to tell me he'll just "give me my money back", which I paid in cash....so you're going to bring me my cash back but not a pizza made correct? Very poor customer service and I will no longer be ordering from this location. Update: Apparently "Alex" was demoted from his general manager position and has been performing his job poorly anyways. I would definitely stay away from this location while he is running things.

Literally completely laughing at this point! I oder for My 10 year old girls all the time. And today we came home with a cheese pizza with Ranch in it?? I called and he acted like he didn't believe me and asked me to bring it back?? I said the girls ate 1 piece each and said Mommy this has ranch in it? He said you can go ahead and bring it BACK AND EXCHANGE IT ARE YOU KIDDING ME..... 🤣

App showed order was delivered but did not receive it. Called the store and was told app tracker is not correct and order was on the way. 15 minutes later driver delivered someone else's order. This is the second issues in 3 days from this store. Last order received was dried out and cold and also took long to deliver. Gave them a second chance and they failed. Not ordering from here anymore.

For the second time I've had a bad experience. The first time, not long ago, when I picked up my order, no one was available to serve me. And the second time was worse because online it said my order was ready, but when I showed up to pick up my pizza, it had magically disappeared, and I had to wait for them to make me another one. And I'm wondering if they'll improve or if I should just rule out buying pizza at Domino's.

Constantly forgetting the garlic sauce, forgetting to put items on my pizza, I call for a refund and they give me only a $10 credit. No full refund nothing.

Placed an order on the Dominos app at 8:50pm and called at 10pm asking where it was and the guy put me on hold. My husband called and the guy answered and said “are you the third person to ask about this order?”Like we are somehow the problem. It would’ve taken another 20 minutes so we cancelled. And I tipped 20% in advance. But oh no, how dare I ask about an order I placed. What an idiot.

Rudest service I've service I've ever received and I will NEVER eat there again. I called to place a pick up order at 10:30 pm. I called over and over again, but no one would answer. I decided to head over to the store to place my order. I walked in and explained to the man behind the counter that I had called several times, but couldn't get through. He looked at me and said three times in a row "the phone never rang." I picked up my phone and dialed the number again and the phone rang immediately. I said "that's strange, the phone rang right away." Again, the man looked me right in the eyes and said "the phone never rang." After that, I placed my order and stepped outside to wait for my order. When I came back in, I picked up my order from the woman behind the counter and said "thank you", but she didn't respond. As I walked out the door, the man behind the counter from earlier said "have a great night." I replied with, "you too". He then said, "happy New Year". I again replied with "you too". As I walked away I heard everyone laughing and the same man behind the counter mocked me loudly and said "you too", repeating what I had just said in a sarcastic way. I guess they probably thought I would just go away and not report the rude behavior, but Google reviews exist for a reason and because I am a local guide, guess what...? I am definitely going to tell my friends just how rudely I was treated. It's a shame because I really liked the food here, but I was treated so badly that I will never return. Also, the employees were smoking marijuana in the front entrance as I pulled away from the building. Very unprofessional in my I'm opinion. Have a happy New year to all the employees working that night - love, your local guide 😘🎊🥳

Disgusting. Ordered delivery and the pizzas were literally thrown onto the ground outside my home. The delivery guy did not even knock on the door. Went to the store in person with the pizzas - one smeared with dirt from being thrown and the other after having been eaten by squirrels - to request a refund and the guy who identified himself as the “GM” said he could not provide a receipt with the amount to be refunded. Reputable place! TO THE FRANCHISE OWNER: 1) You can get fined for serving unsafe food in unsanitary conditions, so be more selective in who you hire! 2) Under Federal Rules, the law requires you to provide a receipt for all electronic transactions. Educate yourself on the law if you intend to operate a business!

Rachael Hege

Rudest service I've service I've ever received and I will NEVER eat there again. I called to place a pick up order at 10:30 pm. I called over and over again, but no one would answer. I decided to head over to the store to place my order. I walked in and explained to the man behind the counter that I had called several times, but couldn't get through. He looked at me and said three times in a row "the phone never rang." I picked up my phone and dialed the number again and the phone rang immediately. I said "that's strange, the phone rang right away." Again, the man looked me right in the eyes and said "the phone never rang." After that, I placed my order and stepped outside to wait for my order. When I came back in, I picked up my order from the woman behind the counter and said "thank you", but she didn't respond. As I walked out the door, the man behind the counter from earlier said "have a great night." I replied with, "you too". He then said, "happy New Year". I again replied with "you too". As I walked away I heard everyone laughing and the same man behind the counter mocked me loudly and said "you too", repeating what I had just said in a sarcastic way. I guess they probably thought I would just go away and not report the rude behavior, but Google reviews exist for a reason and because I am a local guide, guess what...? I am definitely going to tell my friends just how rudely I was treated. It's a shame because I really liked the food here, but I was treated so badly that I will never return. Also, the employees were smoking marijuana in the front entrance as I pulled away from the building. Very unprofessional in my I'm opinion. Have a happy New year to all the employees working that night - love, your local guide 😘🎊🥳

Rob Lowe

App showed order was delivered but did not receive it. Called the store and was told app tracker is not correct and order was on the way. 15 minutes later driver delivered someone else's order. This is the second issues in 3 days from this store. Last order received was dried out and cold and also took long to deliver. Gave them a second chance and they failed. Not ordering from here anymore.

Henner Pineda

For the second time I've had a bad experience. The first time, not long ago, when I picked up my order, no one was available to serve me. And the second time was worse because online it said my order was ready, but when I showed up to pick up my pizza, it had magically disappeared, and I had to wait for them to make me another one. And I'm wondering if they'll improve or if I should just rule out buying pizza at Domino's.

Jeremy Michael

Constantly forgetting the garlic sauce, forgetting to put items on my pizza, I call for a refund and they give me only a $10 credit. No full refund nothing.

Rochelle Lynn

Literally completely laughing at this point! I oder for My 10 year old girls all the time. And today we came home with a cheese pizza with Ranch in it?? I called and he acted like he didn't believe me and asked me to bring it back?? I said the girls ate 1 piece each and said Mommy this has ranch in it? He said you can go ahead and bring it BACK AND EXCHANGE IT ARE YOU KIDDING ME..... 🤣

Roxi Barron

Placed an order on the Dominos app at 8:50pm and called at 10pm asking where it was and the guy put me on hold. My husband called and the guy answered and said “are you the third person to ask about this order?”Like we are somehow the problem. It would’ve taken another 20 minutes so we cancelled. And I tipped 20% in advance. But oh no, how dare I ask about an order I placed. What an idiot.