First of all, just no. I took a nice man named Derek to this mcdonalds on his 30th birthday, (he was so cute) Little did I know the DISASTER that I was about to endure. My mcchicken was crushed and…

First of all, just no. I took a nice man named Derek to this mcdonalds on his 30th birthday, (he was so cute) Little did I know the DISASTER that I was about to endure. My mcchicken was crushed a…

Victor Hong

I have been coming to this particular McDonald's for about 13 years, because it is near my workplace. Before the pandemic, it was one of the best McDonald's in the city, with regard to speed, accuracy, and quality. But unfortunately, during the past 2 years, the wait time is excessive and order accuracy is poor. For example, today I ordered only medium fries and a large caramel McFrappe through the app. The fries were available immediately at the drive-through. But I was told to park on the other side of the building to wait for the McFrappe. That finally came out after 20 minutes. The lady was nice, but told me that somebody didn't communicate with her, so the staff didn't know I was waiting. This is the third time I've had this problem while waiting for a McFrappe. At other times, the Quarter Pounder was not prepared as I ordered, "No cheese." And I requested pickles on a Filet-o-Fish sandwich. Strangely, in that same order, my wife requested the same, and hers correctly included the pickles. A few times, I tried ordering inside the restaurant, with hope that they would be faster. But it was frustrating to see many teen employees dancing and mingling, while customers were waiting. And the poor manager was too busy filling orders to even direct the strangling teens.

Katherine Hart

This store has recently been remodeled but I feel that the reno has made the atmosphere feel cold, impersonal and a bit more unfriendly. The concrete tiles walls and darker colors give it an industrial look but felt cold to me. The entire kitchen is now hidden from you and there is only 1 register to serve guests that don't know how to use or can't use the kiosks. There is an entire bank of kiosks now that also lend to the cold and impersonal feel since they don't smile or greet you like staff normally would. The kiosks were not stocked with table tents, so when I selected the option to dine in, I was supposed to grab a table tent and enter the number so staff could deliver the food. A staff member told me to input a random number to complete the order. I sat for over 5 minutes with no food delivery before I noticed the large cut out in the wall where orders were being left once prepped from the kitchen. I walked over to it and saw my order In a to go bag, no biggie so I grabbed it and sat down to eat. The drink was incorrect and I had to go back up to the counter and wait in line to get it fixed since the Fountain drinks are no longer in the lobby and the kitchen staff now prepare all drinks. After waiting for a new drink, the fries got cold, which was sad since I go there for the hot fries and perfect sodas. Very disappointed. Are the drinks refillable?

I went in the drive through and asked for a 10 piece nugget meal and the guy said "Sorry, the nugget machine broke" I was really mad but then I asked for ice cream and he said that machine was also…

Did not cook my food they didn't talk to me they ignored me there racist and they didnt let me pick up the food because i am short

Did not cook my food they didn't talk to me they ignored me there racist and they didnt let me pick up the food because i am short

I placed a mobile order in the app waited five minutes and then went into the drive-through. I was told to wait at the second window meanwhile behind me cars that just placed their orders were pu…

another terrible experience with customer service....im not surprised . this location always has (profanity removed)ty food. (profanity removed)ty service. (profanity removed)ty asf. always a pro…

Terrible service. Takes forever to get out orders, not prepared at all. Save your time and money. I put 1 star because I can't put 0.

Terrible service. Takes forever to get out orders, not prepared at all. Save your time and money. I put 1 star because I can't put 0.

Absolute worst McDonald's. Came here about an hour before monster jam, assumed it would be busy but no one was at the counter to take payment; bathroom was locked and had to yell for someone to ope…

Cashier looks like deer in headlights, took forever to get food..order of number 1 with plain mcdouble confused them. Every table in dining room dirty. Emoyees loitering in dining room and other …

Placed an order for the kiosk to eat there. Grabbed my number and waiting forever but to realized that they had packed it and it had been sitting in the counter for 30 min. The bags didn't have nap…

I don't expect much customer service from McDonald's employees, as I would also hate my job if I were in their shoes...but at the very least you can acknowledge that your customer exists. Not just …

Cold food! Rude service! The restaurant is filthy dirty, inside and out! I just wasted my money on garbage.

This place moves their drive through customers into parking spaces. To wait excessively to only get blocked in by their line of others who will end up in parking spots. \n\nI would have went inside…

I can’t believe Jackie Chan delivered McDonald’s,but I’m giving you a one because you gave me the wrong order 5 chicken sandwiches 2 10 piece chicken nuggets and one what the Dr order Dr Pepper.I ord…

I can’t believe Jackie Chan delivered McDonald’s,but I’m giving you a one because you gave me the wrong order 5 chicken sandwiches 2 10 piece chicken nuggets and one what the Dr order Dr pepper…

Big BadWolf

Me and my girlfriend was sitting outside waiting for our food and we paid we wasn't rude or anything the fries tasted like it was sitting under a hotlamp in the frie warmer. We order a large drink got a small. Overall we order from here often and it was a complete waste of money and time..

Amanda Zachar

Came after flight landed at airport 1 am 11/19/25 since the hours say 24 hour drive thru and dining room. Pull in and both drive thrus are closed with cones. Thought maybe the dining room is open since it says everyday 24 hour on the door for the hours sign. All doors were locked. Many workers were inside pretending not see us. Worst McDonald’s ever.

Tahj Phillips

Somehow cant manage to put together 20 nuggets at 2am, every single night the “system goes down” between 12am to 6am. They’re not open 24 hours and employ the laziest people who can’t manage simple tasks. Don’t bother wasting your time here.

anjellydonutt

Workers suck, pull you up and forget about you. Then want to give you a nasty smile when you ask whats taking so long. Doesn't take that long to make two McDoubles, a McChicken, and fries? Eta: food wasn't even fresh so idk why it took so long Eta again: i already reported the restaurant to corporate but doubt there will be any change. The franchise owner and the manager need to get their shit together. Offer coaching to your staff or get rid of them. No reason you should be pulling up every other car, it shouldn't take 10-30 mins to get a simple order at MCDONALDS, your staff shouldn't be giving customers attitude when unwarranted, and your food is subpar. After reading your reviews, its obvious your store has a problem. You know what your issues are and you know how it needs to be fixed. Ain't clicking no link. Owner and manager need to take accountability for the problems this store has.

Jenny A

Im sure nothing will get resolved but the girl in the window and the manager are extremely rude for no reason, they get the order wrong but want to be disrespectful. Parked us and still got the orders wrong even after we repeated more than three times what it was. I don’t like leaving bad reviews but it’s hard not to when you get this kind of service.

Sundar C

I ordered drivethru for 1 crispy deluxe chicken sandwich and 1 spicy deluxe chicken sandwich only to find back home that they put in both spicy chicken s/w n the bag. Was such a disappointment the child couldn't have the meal wanted. Secondly, I had to wait longer to pick up such a short order. Had to ask for creamer and sugar at the counter for the coffee ( though specifically requested while placing order). Did not provide a reciept (neither does the mobile app show how much I got charged). The fries tasted like they were cooked in stale oil. Would not recommend this McD to anyone ever. Actually, one of the s/w with fries and coffee must have been billed as combo but no way to know without a reciept

Alex A

waited 20 minutes for a cheese burger & fries, while everyone on staff just hanging out, with no lines or customers. 20 minutes while nobody is there.. I go inside for them to tell me they didnt even know i was waiting, or that they even started preparing my order.

James Wood

I used the app to order food. Got my code and was charged for the order. I pulled up to the speaker and was told the system was down. I explained I ordered through the app. I was told to come to the window. I proceeded to go to the window and was told I needed to wait 15 minutes for my order. I asked why and the crew member could only tell me that what was told to her. I explained that I was charged for my order already and showed her my bank account. I even showed her what my order was. I asked if they had nuggets? she said yes. I asked if they had chicken strips? she said yes. I asked what was the hold up if they had the product, and I had proof that I was charged why couldn’t I have my food. She went and asked now 2 managers and came back and said that they said I had to wait. Never one time did the manager come to the window and explain anything. I worked for McDonald’s for 7 years back in 1990 and this kind of service wasn’t tolerated. It’s a shame but when choosing a “quick service” restaurant, I guess I will not choose this location again.

Michael Grubb

Order was accurate and the food was fine, but why did it take 30 min in the drive through when I ordered in advance through the app? The order was placed and paid for, I should have just been able to pick it up. Instead, I spent 30 min in the drive through, and the staff still didn’t know what my order was, despite confirming it multiple times.

Marc M.

This location has really been trending down! The service is usually terrible and from the picture you can see how the onions were more cooked than this burger! I am curious to know how many raw burgers were sold that day! Needless to say we will not be going to any McDonald's anytime soon! There are a lot better options with much better customer service! I feel really bad for the few workers who are courteous and professional at this location! But shame on the management team for allowing this to happen! When a customer is patronizing an establishment they are not doing so to put up with poor customer service and under cooked food! I would really have rated this restaurant at 0 stars if it was allowed!

shannon graham

Went through the drive-through just for a Sunday paid for extra fudge got to the second window and asked if this was with extra fudge and they said yes I asked if I could get more fudge. They said I would have to be charged extra. I said that’s fine they proceeded to tell me that they don’t have a register there. I would have to go all the way back around the drive-through during rush-hour just for extra fudge for just one Sunday didn’t proceeded to tell me to pull to the second window so they could get my car didn’t offer any other kind of solution and then proceeded to tell me over and over again, ma’am I can’t help you with that ma’am I can’t help you with that .

Easton Sargent

Burger was absolutely slathered in mayo and had no other condiments. The fries were cold and unsalted and something must have been wrong with the soda machine because the Dr Pepper had no flavor and looked lighter colored than usual. They also gave me no straws or napkins.