Max Lunstrum

Never seem to get online orders correct. Even simple drink order of 2 Dr pepper with easy ice. One was coke and both had more ice than a normal drink would have. And every time we stop here is passing through so by the time we realize the issue we are already out of town.

Loren Taber

This will make the third or fourth time I’ve attempted to order a meal at this location. The lack of communication skills and lack of general knowledge of their own products possessed by the microphone operator is so overwhelming, I had no choice but to drive away again. These are day one words that most people do not have trouble understanding, but for some reason, some employees at this location, most certainly do not understand. It also seems to me that the price of everything keeps going up, while the customer service and ability to get me what I paid for, diminishes. I do not recommend stopping here unless you are ordering exactly what they offer. No changes whatsoever. They apparently cannot handle any additional information.

I ordered the bacon sonic burger. About halfway through, I took a bite and there was hair! Looking at the burger there it wasnt just a hair, it was a glob of hair!! It had to have been dropped on the floor with the amount of hair in there. I looked at the tots I ordered and there was hair in there as well. How does that even happen?! Disgusting!!

Ariel Aviles

Employee kept my change for herself without even asking if I wanted to keep my change she just pocketed it I called to speak to the manager he got an attitude on the phone over the situation when I was speaking to him right and just bringing it to his attention his employee is not giving customers all their money back.

Margaret Galvan

Ordered on the mobile app yesterday at 7:26 pm while picking up food down the street. Arrived at Sonic and I am not sure what time we got our food. We drove to the next town over where we live, dropped off the food to our girls. My husband and I went out and my daughter texted me at 8:54 that my 4 year old daughter’s hotdog was grey. My 4 year old eats slow and she doesn’t know that a hotdog shouldn’t be grey. I called Sonic at 8:59 pm and the nice young man took my info and said he’d let his GM know. I stopped by tonight to get the hotdogs replaced and he said his GM said because it took me 2 hours to call there was nothing that could be done. This is HORRIBLE HORRIBLE CUSTOMER SERVICE!!! We do not live in Hondo and can be home within a few minutes. My 4 year old didn’t know to say something about her hotdog. We ordered another hotdog and my daughter said it was grey too. It didn’t even take me 2 hours to call and let them know about the hotdogs. We will not ever go back to this Sonic. We’ll drive to Castroville or Uvalde before going back.

Franki Rojas

The woman said there was no happy hour which everybody knows happy hour is from 8-11 and also 2-5 pm. That wasn't even the problem she kept swiping my card and charged at least 3 fees on my card and when I called I simply asked for my money back and she REFUSED. I didn't catch her name but she works morning shifts. This is the worst Sonid I've ever been to. I'll stick with going to lytle and Devine sonic.

Lorelei Ramon- Rubio

We stopped to eat at the Sonic in Hondo worst place ever to eat don't spend money at this eatery. ..the root beer float was..we'll the root beer was flat the soft serve ice cream not cold had a sour taste to it my sister ordered a foot long coney and ate a fourth hot dog was gross rubbery and cold my mom's Hamburger was served cold if your employees don't want to work the holidays it was 4th of July also staff told us he could not give us our monies back he had a wife two kids and he would be fired they asked if they could offer to remake the food but the 2 ND shake tasted sour and soft serve was warm they would not give us a refund we left dissatisfied and hungry if your employees don't want to work holidays the owner should be closed will be following up with the health dept and employees should not be afraid of getting fired...if we could rate it a zero we would.

Hugo Medina

Well this star it’s to much for this location it took 3 times to get a blue ocean water cream slush right thanks to the 2nd car-hopper for taking the time to make it right

+2

ZM Reviews

Very recently I visited this location, and can honestly say I've never seen a location that is worse. We ordered only two drinks. A sugar free mango slush and a coke slush. We asked for both to have real cherries added. They came out wrong or poorly prepared. My coke had very little flavor and no cherries. I called for the server to come and get it so it could be fixed. While this was happening my wife realized her slush was also incorrect. They had made hers with cherry flavor. I never saw mine again. Hers came out with 1 cherry and no flavor. We asked to speak to the manager and I can honestly say she was the rudest person I've ever seen in food service. She interrupted when my wife tried to explain the issue. She continuously interrupted. When my wife asked if she could explain the issue the manager rolled her eyes and said "what?". I know my wife started to raise her voice, but the manager was combative and clearly escalated the situation. It was not pretty. Especially when she threatened to call the cops on us. There was absolutely no reason for this. It was a pure threat tactic. Here is the takeaway. 1. The sugar free mango is not sugar free. Diabetics beware. 2. They can't guarantee a Coke slushie will taste like Coke. People who enjoy flavor beware. 3. Real cherries are a precious commodity, and should not be expected to be included if ordered. 4. If you complain you may have the cops called on you. 5. If you say thank you as you're leaving the manager will say f*ck you in return. 6. With my status as a local guide I can say that I have now visited the worst Sonic in Texas. You can take it for what it's worth, but I would take your money elsewhere. I hope the franchise owner reads this and knows the type of service their employees are offering. Buyer beware.

TenBears Rz

Was told that we couldn’t order because the restaurant had a huge order and I was okay how long till I can order she said 45 minutes I was stunned… the reason because the restaurant was practically empty, usually the food is good but today I’m not able to tell you how it taste because I was not served, so my family and I enjoyed a meal at Dairy Queen they were fast and the food was good…

Brett Soyars

I love sonic. I just think this one could be better. I waited 20 minutes or longer on my order, & when it finally got to me my food was cold rather than hot like it should have been. My fries & burgers were not hot when the food came to me. The pricing was pretty reasonable. But I hate cold food! Employee working there that brought me my food probably spends more time giggling then anything else! & does not take the customers all that seriously.

Dean Ramirez

The past few months, this store’s performance has gone down. Ive had several orders take forever to come out or they come out quickly but are missing items or given the wrong order. Every time ive brought up these issues, the carhops are rude and disinterested in fixing the problem. I try to be understanding about these things but this has gone on way too much. Being in the food industry myself, i understand if the workers are overwhelmed or understaffed, but if this is going on for months, this is unacceptable. Management needs to train their carhops to how to be sincere and work on double checking orders.