Jade Carter

The two gentleman in the drive thru were so kind today. The gentleman with the strong accent made my cookie butter latte perfectly.

Paulina Sjöberg

Update: Since my last experience at this location, not only has the management changed but the district management has made great improvements not only in communication but the way customers are served and treated. My experiences at this location have been nothing short of customer service friendly and I haven't had any bad encounters since. Not to mention my matchas have been coming out amazing every time! - As I sit here in this location, I'm pretty much making this my last time coming to this particular location. I am an avid Dunkin' goer and have made the Ella location my go-to, but because of the type of work I do, I sometimes find myself at different sides of town. I've had other locations reconcile and I am always trying to help by providing valuable feedback to district managers to help Dunkin' become a premium option for Houston, since I am 100% anti-Starbucks. Needless to say, I much rather bike 20+ minutes to the Ella location then to this Dunkin' on Yale, even though it's only a 5 minute bike ride. Their drinks are not only beyond inconsistent (see picture, it's not even full) but if you dare make a complaint about the drink you got, or ask for a remake (politely), your met with a rude and obnoxious manager (long hair/glasses) who will defend the inconsistency and tell you you're wrong for wanting it done your way. That was my first experience at this Dunkin. For this reason, I don't even ask for a remake at this location anymore, or make any complaints because it'll go unheard. Besides that, last time I was here I had a young lady managing the entire front by herself, with one girl scrambling to make orders in the back. One was wearing another fast food chain Tshirt and they were both stressed. They had me order and pay at the pickup window, and they had to stretch the cord of their payment system to me so I could tap pay. I got a lot of stretching done that day. They even got my drink order completely wrong, which they correctly very quickly as they were gaining a line inside and outside, drive through. I was extremely patient because I could tell that management had failed them and it's not their fault. Things happen. On that note, sometimes the employees will be on their phones doing absolutely nothing. Other times, they are working and trying to create an experience. It's a hit or miss. But it shouldn't be that way.

Nate Church

Great location. Not the largest inside seating area, seems it’s geared more towards serving the drive through. Only 4 small tables inside. Still, friendly staff, large menu, and decent prices. Would highly recommend! I plan to stop by again.

+4

José ART

Had not been to this location in a long while. Sit in is now open. Ordered the peach coconut refresher. Good drink. Only thing I ordered with light ice in mobile order but it had regular and it's usually too much ice.. They got the Boston cream donut 🍩 right with the vanilla pudding. I had ordered the Boston cream donut 🍩 at other locations but had frosting instead and that's too sugary for me.

Derek Gantt

Came here for breakfast; decaf coffee, iced latte, and egg cheese and bacon croissant sandwiches. Everything tasted good. I like that Dunkin always has brewed decaf coffee available, and I like their croissant sandwiches. It was convenient to stop by early in the morning and the service was friendly and fast. Glad to have come here!

Odalis Zuniga

Love it here! The staff if very friendly. We have never had bad service here before. They are always attentive and make sure to get the order right. It is wheel chair accesible. The coffee is made deliciously. If you are looking for a go to location, this is it!! You will not be disappointed at all. Customer service is excellent and food/coffee is even better. LOVE IT. You will not regret coming especially if you have a sweet tooth.

+1

Margaret Kelley

Incredibly clean Dunkin Donuts store in Houston that I have found so far. Employees always friendly smiling enjoy their jobs helpful to customers food is fresh donuts smell warm and yummy. Breakfast sandwiches are to-die-for please do yourself a favor and try the power breakfast sandwich if you like grainy thin toasty yummy bread. If not go for the salty sweet goodness of the Chipotle bacon sandwich also a clear winner for most breakfast sandwich enthusiasts. Can't beat the coffee great great great location go out of your way community and treat yourself to the Joy fun energy delicious offerings scrumptious coffee of the Dunkin' Donuts on Yale and 20th!!! see photos below

+10

Anh Nguyen

Great service, order came out fast but inaccurate :/ Ordered with no egg but they accidentally put egg on.

T Phillips

The person at the inside register took my order promptly at 7:42 am and I did not receive my food until 7:57 am I was the last person in the store. The orders that came in after me had left the store. The food was warm but not hot the cheese was not melted at all. The trash on the way out the door was full. The inside of Dunkin was very, very clean. The inside of the store was well laid out.

Cherish Elise

I ordered a medium peppermint mocha latte and they only filled the cup halfway. I knew the cup felt really light but I didn’t realize the whip cream to coffee ratio was 6:4