Andrew Lara

I feel like El pollo loco is underrated really. The chicken is honestly amazing for such a simple place. Everything else can be a hit or miss but the chicken is always spot on, if you come here, you definitely have to try the chicken, if you try anything else then you can't complain or else your just a Crazy Chicken. The service is great, they are fast and efficient and generous. The ambiance is casual with some good music playing, the music is played at a slightly above average sound level. Seats are cushioned and well lit with some outdoor seating is some nice weather.

Da Luchee

For a fast food restaurant, it leaves me feeling healthy and satisfied. The staff is always friendly and the service is quick.

Ramona Zarco

Thank You so much to Jose for making us feel welcomed the food was delicious . The environment was very clean and organized not like other places. Made our lunch great during a very stressful day at work! Will be coming more often. Thankyou so much

JohnB 00007

Delicious food and excellent friendly service. I had the 3 piece chicken combo (breast and wing). I chose cole slaw and macaroni and cheese as my 2 side orders. My chicken was hot and delicious and so were the side orders. The condiment bar was very clean and I helped myself to some lemons and 2 different kinds of salsa. Wow, did I just go to heaven?

+1

Meg Yanalunas

Ordered online and picked it up. Perfect order and delicious food!

Employees should stay home if they are having a bad day. The lady at the drive thru was not in the best mood. First time here and made me not want to come back. Also they should let you know it will be a long wait before they charge you. Some people need to go places thats why we choose drive thru, we cant sit around and wait

Today was my first time ever eating El Pollo Loco, food was delicious and staff very nice but I promptly got food poisoning. Too bad.

Lily Ryan

We always order from this location and for the last few months became really bad, I order tostadas and is totally different from the menu. Same price no Avocados, no tomatoes, no sour cream, what is going on with you guys? Will not be there anymore.

I don’t usually write reviews. I usually let stuff go. This place constantly gets my order wrong. Also, for a place that is called el pollo, can you not skimp out on chicken? I can’t tell what has more chicken the double chicken bowl or the regular bowl. Literally makes no sense I’ve been going here for so many years but I’m done.

Chicken barely had any meat on it and rice taste liked it was microwaved. Never had this experience at any other el pollo loco.

Mr Perez

Undercooked chicken. I’ve noticed the last two days I visited in a row a char on the outside of the chicken and it was pink inside. (Heats is too high, not enough cook time on chicken) I noticed this two days in a row, tried to bring it to the teams attention, but I brought up a huge uncut tomato as well, not to mention I had pieces of macaroni as well inside my double chicken bowl. I have suffered an upset stomach. Thank you. In response to the owner: Don’t like your AI generated response, I am on a diet and strictly stick to chicken asada and eggs. I had attempted to eat at this establishment for both breakfast and lunch. Like I said, undercooked chicken.

Ann Reichling

Worst salad ever! The lettuce was wilted and black on the edges and the chicken was very dried out. On top of that I was charged a different price than what was posted on the menu board. The employees were actually running in the kitchen which made me think management must be cracking a hard whip. Overall an unpleasant experience and I hope I don’t get sick from the food.

Lucidseer

Ordered a combo with Sprite, I found black particles at the bottom of the cup after drinking from it. Ended up feeling nauseous and sick to my stomach. Completely unacceptable and very concerning for a food establishment. P.s. It wasn't even sprite, it was just carbonated water. Maybe the sprite fountain dispenser is broken.

gekisen01

Other people were mad that they had to wait 20-30 minutes today. Well, I stood there in the lobby for an hour to get my food! Ordered it online at 1pm and received it at 2:08pm When I brought the food back, it was missing two sides and one sauce.

Cyndi Nava

Every single time I order from this store I always ended with an incomplete order. 1st time I ordered through DoorDash they stole my complete order. Second time I ordered throughout the app and even like that I am missing the dressing on my salad, the gravy for my mashed potatoes and not sauces at all. Really disappointed.

imTechnikz

This was my daily to go place for Lunch up until today. The manager in this Pollo Loco establishment (Jose) was extremely rude. Asked him a question and he replied with an attitude and walked away. I felt humiliated. Don’t recommend.