El Pollo Loco
Mexican · Irvine
Taste Mexico in Irvine
Sobre El Pollo Loco
At El Pollo Loco in Irvine, 5501 Alton Pkwy, we take pride in offering a unique and authentic Mexican dining experience that has earned us a well-deserved 4.3/5 rating from satisfied customers. Our restaurant, nestled conveniently in the heart of Irvine, is more than just a place to eat; it's where...
At El Pollo Loco in Irvine, 5501 Alton Pkwy, we take pride in offering a unique and authentic Mexican dining experience that has earned us a well-deserved 4.3/5 rating from satisfied customers. Our restaurant, nestled conveniently in the heart of Irvine, is more than just a place to eat; it's where vibrant flavors meet warm hospitality. Our menu showcases classic and contemporary Mexican dishes prepared with fresh, high-quality ingredients, ensuring every bite delivers on taste and tradition. From lively salsas to tender marinated chicken, we offer a variety of dining options suitable for all palates and occasions. Whether you're seeking a quick meal or a leisurely sit-down experience, our friendly staff is here to make your visit both enjoyable and memorable. Come join us at El Pollo Loco, where every dish tells a story, and every taste transports you to the lively streets of Mexico.
Què diuen els clients de El Pollo Loco
El Pollo Loco in Irvine is praised for its consistently delicious, fire-grilled chicken and friendly service. Many appreciate the clean environment and fast service. Negative reviews mention inconsistent food quality, incorrect orders, and rude staff.
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Opinions de El Pollo Loco Irvine
Shoutout to Ben, Edison, Camille, and all the people working in the back. Great, quick service and a spotless dining area.
The crunchy tacos were great especially with onions and cilantro.
Amazing service, the workers are very friendly and treated us like family
Actually one of the nicest and cleanest places I've been, food was hot, service was great, prices good as well
Excellent like usual. Always use their app as the often have coupons or specials. I love great, tasty, healthy food!
El Pollo Loco has been pretty consistent for many years for us now. Always enjoy their food and service!
This was probably the best large order pick-up experience I've had from a fast food place in the last couple years. Everything was correct, well packaged, and ready to go when I arrived. The staff were friendly, walking me through the order and helping carry it to my car. Great work!
Hands down the best fast food chain in Orange County! El Pollo Loco always hits the mark with their flavorful, fire-grilled chicken and seriously amazing sauces. I’m especially hooked on their avocado burrito and chicken tostada—so fresh and satisfying every time. It’s fast, kid-friendly, and consistently good. Whether you're grabbing a quick lunch or a family dinner, you really can’t go wrong here.
I feel like El pollo loco is underrated really. The chicken is honestly amazing for such a simple place. Everything else can be a hit or miss but the chicken is always spot on, if you come here, you definitely have to try the chicken, if you try anything else then you can't complain or else your just a Crazy Chicken. The service is great, they are fast and efficient and generous. The ambiance is casual with some good music playing, the music is played at a slightly above average sound level. Seats are cushioned and well lit with some outdoor seating is some nice weather.
Delicious food and excellent friendly service. I had the 3 piece chicken combo (breast and wing). I chose cole slaw and macaroni and cheese as my 2 side orders. My chicken was hot and delicious and so were the side orders. The condiment bar was very clean and I helped myself to some lemons and 2 different kinds of salsa. Wow, did I just go to heaven?
Ordered online and picked it up. Perfect order and delicious food!
Employees should stay home if they are having a bad day. The lady at the drive thru was not in the best mood. First time here and made me not want to come back. Also they should let you know it will be a long wait before they charge you. Some people need to go places thats why we choose drive thru, we cant sit around and wait
Today was my first time ever eating El Pollo Loco, food was delicious and staff very nice but I promptly got food poisoning. Too bad.
I don’t usually write reviews. I usually let stuff go. This place constantly gets my order wrong. Also, for a place that is called el pollo, can you not skimp out on chicken? I can’t tell what has more chicken the double chicken bowl or the regular bowl. Literally makes no sense I’ve been going here for so many years but I’m done.
Chicken barely had any meat on it and rice taste liked it was microwaved. Never had this experience at any other el pollo loco.
Undercooked chicken. I’ve noticed the last two days I visited in a row a char on the outside of the chicken and it was pink inside. (Heats is too high, not enough cook time on chicken) I noticed this two days in a row, tried to bring it to the teams attention, but I brought up a huge uncut tomato as well, not to mention I had pieces of macaroni as well inside my double chicken bowl. I have suffered an upset stomach. Thank you. In response to the owner: Don’t like your AI generated response, I am on a diet and strictly stick to chicken asada and eggs. I had attempted to eat at this establishment for both breakfast and lunch. Like I said, undercooked chicken.
Worst salad ever! The lettuce was wilted and black on the edges and the chicken was very dried out. On top of that I was charged a different price than what was posted on the menu board. The employees were actually running in the kitchen which made me think management must be cracking a hard whip. Overall an unpleasant experience and I hope I don’t get sick from the food.
Ordered a combo with Sprite, I found black particles at the bottom of the cup after drinking from it. Ended up feeling nauseous and sick to my stomach. Completely unacceptable and very concerning for a food establishment. P.s. It wasn't even sprite, it was just carbonated water. Maybe the sprite fountain dispenser is broken.
Other people were mad that they had to wait 20-30 minutes today. Well, I stood there in the lobby for an hour to get my food! Ordered it online at 1pm and received it at 2:08pm When I brought the food back, it was missing two sides and one sauce.
Every single time I order from this store I always ended with an incomplete order. 1st time I ordered through DoorDash they stole my complete order. Second time I ordered throughout the app and even like that I am missing the dressing on my salad, the gravy for my mashed potatoes and not sauces at all. Really disappointed.
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Informació sobre El Pollo Loco
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5501 Alton Pkwy, Irvine, CA 92618
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5501 Alton Pkwy, Irvine, CA 92618
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