Jimmy John's

René Marquardt

Slow. No other customers in the store, still took ten minutes for them to start making my food. "I would like 'menu item', just the way it comes, no added cheese." - "Do you want cheese on that?" Every single time. Maybe if the speakers weren't blasting music louder than a jet engine you could hear me?

Devang Nirmita

Delivery time for 2 miles away is 1-1.5 hours for a single sandwich. Today I had to just go pick it up myself because it had been 1.5 hours and no sign of any progress. Staff is probably great and I’m sure their service is too, but we’ve always relied on Jimmy John’s for their delivery service. It would make it better if there was some communication on the delay, but there’s also no visibility especially when they set delivery through Uber.

April Sanchez

The two men that had us come in had attitudes when we got here. We were very hungry so we decided to stay. They were complaining while making our sandwiches that people dont care what time it is. We had an hour before they closed (receiptshows time). I wouldn't recommend this location. The guys here made us feel unwelcomed and kept shaking their heads "no". Never coming back after this.

DFW AirporTaxi

Number 6 giant , outside show the price $11.69 . But change me $16.65

Shamar Steel

Lady added a drink to my order without my knowledge. So instead of doing her job and giving me a refund she offered me another bag of chips or cookies. I said “no” and I check my bag later she threw it in there anyway just to avoid giving me a refund for charging me for something I never asked for. She’s so lazy she couldn’t cut my sandwich or put mustard on it like I asked her to. Just bottom of the barrel workers that refuse to take any initiative.

Teresa Miller

Went into JJ today at approx 11:10am. Spoke with the cashier and told him I wanted a beach club sandwich with no mayo, no tomatoes and to add the oregano/basil. I told him I guess you don't have cucumbers (because the sign on the register), so I told him that was okay. He then asked me if I had a reward number, so I entered it in. He asked me again if I wanted no mayo and I said yes (and said no tomato). The (black) lady first in the line up was next to me and she threw the bread on the counter and threw the tomatoes back into the bucket like she was pissed off. She then spurt out saying "SO ALL YOU WANT IS LETTUCE, BECAUSE YOU SHOULD READ THE SIGN THAT SAYS WE HAVE NO CUCUMBER." I said "I was aware" and politely told the cashier that I was leaving. How do you have the audacity to have someone speak and act like that to any customer like that? Seriously? This place is seriously lacking customer service. The cashier guy was fine, nice actually. Won't be back, tried to give y'all a second shot after a serious delivery mess up before -- but this place has some serious issues.

Jackie Zouein

Ordered a warm Chicken Bacon sandwich— and whenever prepped my sandwich decided let’s not warm it up. Cold shredded chicken and microwaveable bacon. You could tell it hadn’t even slightly been warmed up since the cheese was still cold. First and last time at this location.

Tiffany Carter

Now I see why you ratings are low. I just had the worst experience in customer service of my life. The African American heavy set woman and African American slender male working the sandwich prep line are by far the worst employees in customer service I have ever in my life encountered. The rudeness that these two offer customers is outrageous. The negatively feeds off of both of them I not only witnessed them being rude to customers but also their fellow workers. I work at a place of business which serves food and if my staff ever treated anyone this way they wouldn't have jobs at my business. I'm honestly baffled and see why people prefer other sandwich shops.

Januar Rotti

The owner/management of this location seriously needs to retrain the staff. They were super rude and disrespectful. I love Jimmy John’s franchise and the staff in other stores usually are pretty nice. I ordered a promo item at the drive through microphone, the order taker confirmed about the promo price, and the cashier at the window (different than order taker) wanted to charge me regular price. When I mentioned that I ordered the promo, she stepped back a few steps and yelled some frustration out loud (because she had to redo the order), came back with a very bad attitude to retype the order, and blamed me for not mentioning promo. Very unprofessional. Even though I will still be a customer to Jimmy John’s, I will never come back to this location. Went to google to type this review, and found all recent reviews were all 1 star. No wonder. Which is a shame because it’s in such a nice and strategic location.

Phillip Russell

I try to give management opportunities to do the right thing but after two back to back issues, there is no hope. We are 2.5 miles away and wait almost 2 hours for delivery. No calls. Nothing. Today they said “oh sorry we thought someone called. The wraps were still frozen we are making your order now”. This was an hour after receiving my order for my staff. Last order a month ago same thing but we were busy and just had to wait. Management is ruining the “freaky fast” brand. Don’t waste your time ordering delivery unless you Can wait.