The place is very clean, even the 2nd floor. The 2nd floor where the senior stays long. The food is freshly good. The staff is good, I even witnessed the the manager(supervisor) gave 1 free hash br…

The place is very clean, even the 2nd floor. The 2nd floor where the senior stays long. The food is freshly good. The staff is good, I even witnessed the the manager(supervisor) gave 1 free hash br…

This place is a zooooo. It takes so long for my order no matter how small. No matter what time.

Sky Tech

Usually a panhandler opening the door for you. Frappé has been out of commission for 2 or so months.

Joshua Moreno

Always full of people waiting for their food. The food quality is standard but it often seems like the kitchen and cashiers are a bit understaffed.

Melissa Sanguino

Glad the ice cream machine is working! Orders start coming out incomplete once the rushes hit, so double check your orders before leaving the store. Kiosks tend to run out of paper, so take photos of your numbers.

David De La Luz

So Today I was going to McDonald’s because I haven’t eaten all day, and I don’t like eating school lunch. I was picking up my cousin from his appointment and we decided to go to McDonald’s we ordered and the service was fast but we didn’t get our full order we got our chicken nuggets but not our fries and we went home thinking of our food but we were later met with disappointment and this location is far from our home so we can’t go back because it takes too long so I just want everyone to remember to check if your order is all complete because this ruined the whole day for me and my cousin, no fries T_T.

CHANDAN RANJIT

I’ve always been a fan of McDonald's, especially for their consistency in fast food quality and service. However, my recent experience at the 82nd St, Jackson Heights location left me a bit disappointed. While the food was great, as expected, the service here was lacking. No trays were provided for dine-in orders, and I was charged extra for basic condiments like ketchup and mayonnaise, which is quite unusual for a McDonald's. Even simple items like napkins were only given upon request, which detracted from the overall experience. It's a bit frustrating to see this location deviate from the standard McDonald's service that many of us appreciate. Charging for condiments and not providing basic amenities is not what you'd expect from a brand with such a strong reputation. I hope the management considers addressing these issues to align better with McDonald's usual customer experience. Despite these hiccups, the food quality was still good, but the service needs improvement.

VICTMARA

I do not understand why they do not have the same rules as the MacDonalds, because this MacDonald in his peak time they block the upstairs because they are cleaning. u on the first floor there are only 3 tables there are 10 couples on the line. because they do not do the cleaning earlier. When I asked the manager I answered and I did not look and did not apologize to those who asked about the tables.

+1

Nasty cashiers terrible terrible zero star . I did not expect the grand service but at least keep it professional . Don't have to be so b*tchy

One star because sandwich was bad and cashiers very rude. Never friendly and always empty, i can see why.

I don't know what happened with their speed of preparing the food. Maybe they get a lot of delivery orders, I guess. I wait for over 7 minutes and people in front of me still didn't get their order…

I don't know what happened with their speed of preparing the food. Maybe they get a lot of delivery orders, I guess. I wait for over 7 minutes and people in front of me still didn't get their order…

Worst Mac Donalds. Bad management. No one speak even food is ready.

Horrible could take my order and upcharged me for a large drink when I never said I needed it

Okay so I just wanted a strawberry Fanta and when it came, 2/3 of the drink was literally just ice-cubes??? So I went to get another one, right? A lady told me to go to like the machine paying one so I said that I only had cash but she just told me to go there, my friend tried and it didn’t work. I js wanted my drink what’s so wrong abt that?? Also when we were ordering our food, we just paid at the counter and not the machine because it was a DIFFERENT worker. Do better next time xx

Angelo Pacheco

Bad wait time, not even an apology after waiting 15 plus minutes for a mobile order. Please have team members go over time order was put in to keep guests informed. Its common courtesy.

Yawen

It was a terrible experience. The lady on the second floor was so rude. I was sitting on a table with some packed foods on my side. She came and talked to people who sitting next table to me in Spanish and directly pointed out to me by her fingers. Then they all looked towards me with a weird smile. I felt so awkward. But the truth is I was just sitting there, I didn’t open my food, I did nothing, just felt tired and tried to have a couple minutes’ rest and leave, that’s all. I don’t understand what she said to others but I could tell it was not positive. So I just left right away. She didn’t even wipe the table after I left because I did nothing on it. I was treated like 200percent disrespectful. God bless her. Hopefully her life could be better so that she might treat people more nicer instead of rude.

Pratikshya Adhikari

The service is the worst. The old lady was so rude. We had a packed up food from a different store and we were not even eating that food there at McDonalds. We just had a drink there and were chatting but instead of confronting us to leave the store or whatever, she kept on talking in her own language pointing to us, with other customers. Not once but twice. She seemed very angry. Just because we don’t understand Spanish doesn’t mean we won’t know. I mean you are clearly pointing your fingers right at us. And most of the tables were not even occupied. If you want us to leave the store, just tell us. It’s not that hard. We would have understood that. We didn’t even dirty the table. The other staffs didn’t seem to mind but it was just that old lady who was very impolite. As we were leaving the store, she kept on bitching about us to the other customers who were there. If you don’t want to have a bad day or are already having a bad day , don’t go to this place , specifically the second floor. Never coming back to this place!!! Very disrespectful to the customers and I wanna say this again, it was just that lady who was so disrespectful.

Olga Moscaliova

Was waiting for a coffee for 40 minutes, when they found my order it was cold. I asked to replace and they gave just cream and caramel syrup without coffee. The worst place

John F

Disappointed. First encounter of a McDonalds across a number of states that does not offer senior coffee? Boo hoo ? Update: Owner Responds by sending me a link rather than explaining why senior coffee is not available at this location. I have noticed this type of response to a number of poor reviews. Sad.....soooo sad.

A Khan

If u order online/through the app, you’ll still be waiting forever while your food gets cold because it’s so busy and the staff only pay attention to the in person orders. You’ll have to grab one of their attentions to get your food or else you’ll be waiting there forever. I hate doing this every time.

Gem Bunny

I normally don’t write reviews, but I feel I need to share my experience due to the serious issues I encountered at this McDonald’s. First, the service was not terrible, but it was inefficient. I ordered a 60-piece chicken nugget, and the cashier told me they only had 20-piece boxes. Any skilled fast food worker would have simply provided three 20-piece boxes to fulfill the order. Instead, my order was changed to a 6-piece nugget without asking me. I had to go back and request a correction, which was inconvenient. Other McDonald’s locations I’ve visited have understood such requests without issue. Second, the food quality was extremely disappointing. I have been eating at McDonald’s for years and usually enjoy it at least once a month, but this visit was unacceptable. The fries were completely bland — no seasoning at all. Even when dipped in sauce, they tasted flavorless. The chicken nuggets were also lacking any seasoning. Worst of all, I found a bug inside one nugget mid-bite. I did not take a photo because I was shocked and immediately spat it out and threw it away. The McChicken sandwich was only “okay,” but again lacked seasoning and had far too little sauce — so little that I could barely taste it. At other locations, the McChicken is always flavorful and well-prepared. The drink I ordered was the best item I received, but even that tasted different than usual. Finally, the restaurant was overcrowded, and I had to wait 5–10 minutes for my food. Overall, this experience was highly disappointing, and I hope management takes steps to improve both the food quality and service.

Nuria Zaldivar

I hope I don't have to come back here, I come because of convenient location, where sometimes I run errands, but this ladies won't get it toguether with the orders, and today I decided not to tell them about my order being wrong I bought another one, and they did it wrong again, if I tell them, they get angry call the manager who also shows up annoyed, so for peace of mind I rather avoid it. The only one who is always diligent is the lady upstairs who keeps the place clean!

Maram A

Friendly and patient staff. They really deal with the customers even the not so nice ones. The food is terrible. Just dry and really a sandwich that was just assembled. Big mac was so dry, very disappointing. The fish fillet sandwich was just ugly. The patty was okay but the cheese was dried onto the bun. Not good. Fries at McDonald's gave been hand undercooked lately and I don't get why.

Miriam G

I went to this McDonald’s today August 3, 2021, I will not blame the customer service on all the employees but, the server she was horrible. I got in my car & something told me to check on my order. When I looked in the bag they only gave me one burrito. It’s supposed to be 2, that’s what I ordered. So when I came back (I forgot to mention that the parking over there is horrible) the short hispanic server gave me the burrito with no problem. When I took a bite of the burrito it didn’t have the green & red peppers on it?!?! When opened and touched the second burrito was cold as you can see from the picture the cheese was like plastic & they make there burritos very different than the other McDonald’s burritos that I ate. They need re training in food preparation. It’s not the first time that I dealt with this Spanish manager, she’s a very nasty, nasty individual & that’s the manager?!?…They treat black people very nasty. I hope the McDonald’s corporation sees this. I ended up throwing away the two burritos I tore it in pieces. The first one was disgusting period!! I didn’t eat the second one.

Coffee Crumble

THE FOOD WAS GREAT. But the ORANGE JUICE TASTES LIKE A REALLY BAD TAP WATER LIKE IT REALLY TASTES BAD. TASTE LIKE FROM AN OLD MACHINE OR SOMETHING. Dont ever serve us this kind of drink again not ever to all customers that you have as well coz that’s really bad