Einstein Bros. Bagels

First time at this specific location. I went through the drive-thru. I always order the Asiago bagel with extra cream cheese. This location delivered exactly as ordered, the first time. The employee who served me was very courteous and professional. Will be back!

amarah ayaz

Loved loved loved the place. Absolutely amazing location, such friendly and kind staff. Wonderful freshly baked bagels and such a great atmosphere in general. I came for a to go and ended up sitting in a corner and enjoying my hot Texas brisket bagel. The custom sandwiches are to die for. Best is Santa Fe and Texas Brisket sandwich. The salmon ones are also great. The apple cinnamon and everything bagels were so fresh . I ended up taking 2 dozen of their fresh and ready to go bagels to my work place well. Must visit.

Vanessa

First time at this specific location. I went through the drive-thru. I always order the Asiago bagel with extra cream cheese. This location delivered exactly as ordered, the first time. The employee who served me was very courteous and professional. Will be back!

Veronica the manager is very friendly and keep the place clean pristine. The whole staff have great customer service. We highly recommend this restaurant.

This place is full of hard workers cranking out delicious orders. I was a walk in early morning and watched in awe as the workers cranked out bagels non stop. From the time I ordered to the time I received my order (about 7 minutes) they served 5 cars in line, 3 app order pickups, and me. If you're waiting, just be patient because rest assured they are making your order at breakneck speed. I ordered for 4 people and all 4 orders were spot on, fresh, and delicious

Great food. The staff is always friendly and gets the order right.

Great service and amazing breakfast menu. The food was delicious and the service was amazing. I'm am very pleased with my experience. I will be back for sure. Alexis was very sweet and attentive.

The Green Chile bagel is yummy, I liked it ;-) This location has numerous AC and USB outlets, handy for those remote.

The ladies at the drive through are always great. Quick service even with a line. Bagels are excellent.

Jessica Lykins

The ladies at the drive through are always great. Quick service even with a line. Bagels are excellent.

David Wilcoxon

Great food. The staff is always friendly and gets the order right.

Hilda

Veronica the manager is very friendly and keep the place clean pristine. The whole staff have great customer service. We highly recommend this restaurant.

Tommy McDowell

The lady at the drive through window was very nice, I’m glad I found the place ⭐️⭐️⭐️⭐️⭐️

Nerdmanpap

This place is full of hard workers cranking out delicious orders. I was a walk in early morning and watched in awe as the workers cranked out bagels non stop. From the time I ordered to the time I received my order (about 7 minutes) they served 5 cars in line, 3 app order pickups, and me. If you're waiting, just be patient because rest assured they are making your order at breakneck speed. I ordered for 4 people and all 4 orders were spot on, fresh, and delicious

This location is fast and friendly. The food is usually warm but the hash browns are always room temp/cool which is the reason for 4 stars.

Good place for coffee if you are tired of the Starbucks and Dunkin Donuts. Plus you can get a delicious bagel sandwich. Drive thru window is usually fast.

I bought a half dozen bagels. I should have checked the bag... They forgot to put in my cream cheese. I called and they were nice about it but I haven't been able to get back to the area this week. We'll see if they make good. Their bagels are good though. Great variety. Always fresh.

Great food, as always and decent service. Only thing is, I'm gonna gave to learn Spanish to get my order across....had to tell them 3 times what I wanted. Sign of the times, I guess.

My family and I always come here, we get the cinnamon sugar bagels and blueberry one too. The bagels are delicious. We get the Honey Almond smear and man it's so dang good. If you have not tried that smear you should, you won't be disappointed! This time we came in with the receipt for taking the survey where you get 3 free bagels with any purchase, we only got a $5 discount and paid $10 dollars for our order when we should have just paid for one bagel. They had a line so I didn't say anything and don't want to hold the line up. But anyway this place is still delicious. I even tried the begalritto and it was alright to.

Decent selection of bagels. Cream cheese is extra $. Bagels have a nice chew to them. Other pastries available that are good.

Enjoyed my egg and avocado sandwich in spinach florentine. The cookie was delicious too!

Bobby Trogden

My family and I always come here, we get the cinnamon sugar bagels and blueberry one too. The bagels are delicious. We get the Honey Almond smear and man it's so dang good. If you have not tried that smear you should, you won't be disappointed! This time we came in with the receipt for taking the survey where you get 3 free bagels with any purchase, we only got a $5 discount and paid $10 dollars for our order when we should have just paid for one bagel. They had a line so I didn't say anything and don't want to hold the line up. But anyway this place is still delicious. I even tried the begalritto and it was alright to.

Gerry John

Decent selection of bagels. Cream cheese is extra $. Bagels have a nice chew to them. Other pastries available that are good.

Yuki Hamanaka

Enjoyed my egg and avocado sandwich in spinach florentine. The cookie was delicious too!

Katherine Mc

Good place for coffee if you are tired of the Starbucks and Dunkin Donuts. Plus you can get a delicious bagel sandwich. Drive thru window is usually fast.

While a good spot overall for bagels and breakfast sandwiches, this location's biggest problem seems to be its level of service. It's a coin toss as to whether or not my visit will have some type of issue, be it getting the order wrong, or just taking much longer than anticipated. However, the staff is usually pretty friendly, and once I have my order, it's always delicious.

Veterans Day! Not really honoring veterans. My Air Force veteran husband and I went here for Veterans Day. They only offered free coffee. I ordered a bagel. I saw in the case, there was one already sliced . I knew I didn’t want that one because how long had it been sitting sliced. I ordered mine unsliced. What did I get? The old, sliced one. Each time I’ve been to this location, I have not had a good experience.

Good bagels, way to much cream cheese to even taste the bagel I ended up scraping most of it off of mine and my kids seems like a waste of cream cheese to me because it really was a ridiculous amount of there. I enjoyed the Iced Chai. They were extremely rude here though. That really disappointed me. I told them it was my first time there and I needed a minute and she just stared at me with a pitiful face and it wasn't busy at the time. They all seemed so unhappy to be there. This was August 13,2023 @ 9:30. My order was just a drink and 3 bagels.

This place should be 5 stars - however, the wait inside today was way too long. It was so long that the drive thru cleared twice by the time we got our order. Unacceptable for such a great place. Food is fantastic, staff is friendly, location is convenient, and the menu is full of variety. Management should step in here and fix this - this should be 5 stars no doubt.

As someone used to authentic Jewish bagels, Einstein bagels are OK bagels. They are also convenient. I think this location is struggling a bit, perhaps due to the shortage of workers in our area. I ordered 3 items. I had to prompt them to make sure I got my full order. They still got one item wrong. When I went back a few days later to SPEND MORE MONEY and correct my previous order, I found the response a bit sarcastic. They did correct their previous error, however. And they did get my new order correct.

The bagels, cream cheese & coffee were outstanding, as always! The customer service lacks- they forgot my coffee.. so as I stand waiting, 3 workers are too busy chatting to give me the time of the day.. one of them- the girl who took my order! I finally say(politely), "excuse me, y'all forgot my coffee.. " & I kid you not, with NO niceness, she grunts & says she'll get it.. She forgets the sugar, which I don't notice.. BECAUSE.. I'm now watching another worker fill a bagel order-- with no gloves on.. I begin to check & not one worker is wearing gloves. Isn't that a health code violation???

Went through the drive thru and the pretzel dipper wasn't even warm. It was almost like it had been sitting out for hours and then packaged up. The beer cheese smear and mustard were good but I was expecting them to be warm too but they were cold. As a first timer going, I probably won't be back.

E2 Alexander

Went through the drive thru and the pretzel dipper wasn't even warm. It was almost like it had been sitting out for hours and then packaged up. The beer cheese smear and mustard were good but I was expecting them to be warm too but they were cold. As a first timer going, I probably won't be back.

The food was delicious, but a bit pricey. Service sucked. Every time I said “thank you”, Michelle would just slam the window to grab the next item from my order.

C L

The food was delicious, but a bit pricey. Service sucked. Every time I said “thank you”, Michelle would just slam the window to grab the next item from my order.

Went this morning and ordered some bagels, one mocha, and a hot coffee. I get to the window and the person confirms my order in correctly, so I had to correct them. However, when I got my mocha, they told me that it was a hot chocolate. I said something like “oh I had a medium mocha” and they said something like “oh yeah I mean mocha not hot chocolate” but it was most definitely a hot chocolate, not a mocha. I also had to pay over $4 for two small cream cheese containers. Incompetent worker, but bagels were good I guess.

I come here all the time and had never had a problem until today. There was a black hair in my bagel. Disgusting

I really like the bagel at this place. I went there and the guy was wiping down the counter and cleaning out containers. My order came up the screen. He grab a couple of bagels and began to cut them. He had on gloves but felled to change them or wash your hands. I said wait, you can't do that. The guy mopping the floor had to tell him to wash his hands. He looked surprised. He did just that. He got more bagels, cut them and i was completely satisfied.

Went there for the first time this morning to purchase a baker's dozen and it was not what I had hoped for. The bagels were sliced without asking and they were sliced horribly. The other issue was higher priced bagels mixed with regular priced and I was not told/asked anything about a price difference. Some of the staff were very friendly and some were stiff as a board. The order itself took way longer than it should have. While I waited for my order to be filled I watched several single and double orders after mine was placed, come and go and bagels I ordered were flying out of the baskets. It was frustrating.

Avocado tomato bacon an egg bagel is a total disappointment. If you're considering ordering the sandwich I wouldn't even bother. If you think you might like to have avocado you're going to be so disappointed. Compared to their beautiful picture I expected to at least have avocado that covered the top of the bagel. This is the saddest thing I've ever seen. I expected better from such a renowned chain. This is not a good value for your money. The whole highlight of this is I did pay extra to get the bagel that had the chili's in it. I'll definitely consider twice before ordering here again.

Charleen Haithcox

Avocado tomato bacon an egg bagel is a total disappointment. If you're considering ordering the sandwich I wouldn't even bother. If you think you might like to have avocado you're going to be so disappointed. Compared to their beautiful picture I expected to at least have avocado that covered the top of the bagel. This is the saddest thing I've ever seen. I expected better from such a renowned chain. This is not a good value for your money. The whole highlight of this is I did pay extra to get the bagel that had the chili's in it. I'll definitely consider twice before ordering here again.

Service was extremely poor at this location. My bagel sandwich was only semi warm and did not seem freshly made.

Mark B

Service was extremely poor at this location. My bagel sandwich was only semi warm and did not seem freshly made.

I have been a huge fan of Einstein Bagels for years. I was excited when I found out that one was opening near me in Keller. I went right during the grand opening week. Both of my bagels were too flat and weren't up to par. I chalked it up to "new" and let it go. I went about a month later. This time it was before church so the family and I decided to dine in. It was packed, no problem, probably a good sign. Well, unfortunately not. I ordered the bagel sandwich with the spinach and garlic. The Florentine? My bagel was better but not like I remembered it from the past. This sandwich is one of my favorites and I have had it many times. This time, the spinach part was ice cold in contrast to the rest. I took it up front, I was politely offered a remake but had to pass due to time for church. Very disappointed and won't be going back to the Keller location again. Am I the only one?

Arrived at 6:30 through the drive through. I said I wanted the bakers dozen special but didn’t want the flavors listed. The young woman said to just enter it in the app and they would change it. I told her I’d get out of line and be back. I got out of line, placed my order for 2 dozen and then drove up to the speaker. I told her I was back and she told me to pull up. When I did she said she couldn’t split up the flavors. reminded her I told her what I wanted before she told me to place the order in the app. She said she was trying to tell me but this thing and pointed to her headset. Not true. I was the only 1 in line and it was quiet. So I asked now what as I had paid. She told me she’d give me one and to reach out to customer service through the app for a refund. This was the second mistake in 2 weeks. Last visit they didn’t give my husband my coffee. Customer service said it would be a few days and then in the end didn’t refund me the full amount!

We were told bagels cannot be sliced or toasted, at a bagel place, becuase the employees "aren't allowed to." We asked for clarification multiple times, as we bought bagels literally the day before without this issue, but the employee maintained they are "not allowed" to slice or toast bagels. We won't be back.

Normally I try to leave some sort of positive note on reviews even when I get crumby service but I have nothing good to say about this location. My husband and I both ordered breakfast sandwiches that were straight off the menu so you would think they wouldn't mess up our bagel 4 TIMES! The manager was very rude about having to remake the sandwich and gave my husband major attitude for HER mess up. Then their ice machine was out of ice and when another customer politely let them know the girl at the counter rolled her eyes and said yeah we know then didn't even offer to fill the woman's cup for her. This place has HORRIBLE customer service in management, is wasn't clean, and apparently they can't read their own menu to make a sandwich. VERY DISAPPOINTED and will not be coming back to this location.

We have been ordering Einstein bagels for a number of years now, typically 2 dozen per order. We were happy to see a Keller location closer than having to go to Southlake. Quality has always been good, though occasionally there have been mix-ups on orders, but the size and quality was always good. Our last purchase was very unsatisfactory, however. Upon arriving home it was clear that the bagels had shrunk by easily a third. They looked almost like minnie bagels. Most unsatisfactory! We'll try an order one more time to see if this is a new product strategy or was just an aberration. I am hoping to not be forced to find a new bagel destination, but if this continues we will.

Here’s why I’m only rating one star; I placed 3 orders, 2 ham and cheese and one turkey, bacon avocado. All 3 orders were wrong when they came out. The two ham and cheese came out with egg on them. One was suppose to be no cheese but had cheese on it. The turkey, bacon, avocado was supposed to hold the tomatoes and add cream cheese but didn’t do either. Half way through my sandwich I realized I was missing my chips, when I went to the counter to inquire, they showed me I was suppose to get them myself from a small shelf (currently only had 3 bags on it) behind where I was standing at the counter. Who knew. Speaking of the chips, when I ordered she told me they only had ONE flavor of chips, BBQ (although irrelevant, they are my least favorite) We were not greeted with a smile upon entering the establishment nor given a smile when I stopped by the counter to ask for a small bag on my way out. The only person that seemed to like their job, was the gentleman that brought the food to our table with a smile. Einstein’s has been around a long time and I’m sure has a sufficient training program in place to ensure better service and proper food orders. I understand “things happen” but come on, all 3 orders? There are other places that would be happy to have us as a customer and I’m sure would show that by greeting us in a friendly manner or at least with a smile and would probably thank us for our patronage upon paying or when leaving. Perhaps in the future we will just drive a bit further to Boopa’s Bagels, which would be supporting small business anyway.

Worst service I've ever had. The younger girl who was working at the front on 12/2 at 1:20pm was extremely rude to me and my family. Sadly the manager was behind us watching her behavior and did not say anything. I will say the food was good but they need to do something with the girl at the front. They're the face of the company and it was not a pleasant experience.

I went here this morning on 9/30/24 with my wife and she ordered the brisket bagel sandwich. She has ordered it at this location previously and when she checks the sandwich it has literally 3 or 4 slivers of brisket very small amount. When we spoke to the manager. She stated it is 2.5 oz but it looked like less than an oz of brisket very small. She stated she would fix it but it will be a $3.39 charge to add more brisket. This unacceptable to charge someone a total of $15.00 for a small bagel sandwich. The employees and manager could care less about providing customer service. They just looked at us and stated they can not help us without charging us the extra money. I will not be patronizing this business anymore. The way we treated is unacceptable. I have been to the other Einstein bros locations in the metro plex and they provide way better service and the brisket sandwich had more meat than what the Keller location provides. If I could give a zero I would. Worst service and food portions I ever received. Y’all need to train your staff and also put more portions on your brisket sandwiches. I am not wasting my money. I will go elsewhere. I would not recommend this Keller location to anyone.

Slowest drive thru of all time. 3 cars in line at 8am (which I would think is peak time for a breakfast place to have proper staffing) and took over 15 minutes. Don’t come here if you’re in a hurry

Drive though worker was rude, borderline aggressive, overcharged me for the bagels even though they are half price after 12 according to the sign out front. Then he gave me a fake manager # when I tried to call back later for a refund and then hung up on me when I called back asking for a real #. Worst experience I have ever had, spent 20 bucks on 3 bagels and was treated terribly.

4.00 for a muffin and you can’t get it heated or butter without paying extra. So 4.00 For a cold muffin that was not tasty

Just got out of a long overnight shift and went to try this place for the first time so I put an order on the app and went in. The second I walk in the door a woman behind the counter very loudly goes "door dash or uber eats?" And I hadn't even spoken yet. I told her neither and that I had an order i placed through their app and she just gestures the bag in my direction without saying anything. Won't be going back. However, the bagel was pretty good!

Jose Prado

4.00 for a muffin and you can’t get it heated or butter without paying extra. So 4.00 For a cold muffin that was not tasty

David Jamison

Slowest drive thru of all time. 3 cars in line at 8am (which I would think is peak time for a breakfast place to have proper staffing) and took over 15 minutes. Don’t come here if you’re in a hurry

Mason B

Drive though worker was rude, borderline aggressive, overcharged me for the bagels even though they are half price after 12 according to the sign out front. Then he gave me a fake manager # when I tried to call back later for a refund and then hung up on me when I called back asking for a real #. Worst experience I have ever had, spent 20 bucks on 3 bagels and was treated terribly.

Jorielle Strode

Just got out of a long overnight shift and went to try this place for the first time so I put an order on the app and went in. The second I walk in the door a woman behind the counter very loudly goes "door dash or uber eats?" And I hadn't even spoken yet. I told her neither and that I had an order i placed through their app and she just gestures the bag in my direction without saying anything. Won't be going back. However, the bagel was pretty good!

Brother Henry

I went here this morning on 9/30/24 with my wife and she ordered the brisket bagel sandwich. She has ordered it at this location previously and when she checks the sandwich it has literally 3 or 4 slivers of brisket very small amount. When we spoke to the manager. She stated it is 2.5 oz but it looked like less than an oz of brisket very small. She stated she would fix it but it will be a $3.39 charge to add more brisket. This unacceptable to charge someone a total of $15.00 for a small bagel sandwich. The employees and manager could care less about providing customer service. They just looked at us and stated they can not help us without charging us the extra money. I will not be patronizing this business anymore. The way we treated is unacceptable. I have been to the other Einstein bros locations in the metro plex and they provide way better service and the brisket sandwich had more meat than what the Keller location provides. If I could give a zero I would. Worst service and food portions I ever received. Y’all need to train your staff and also put more portions on your brisket sandwiches. I am not wasting my money. I will go elsewhere. I would not recommend this Keller location to anyone.