R S

I ordered two coffees and one Frappuccino. The coffees came out on time, but they completely forgot to make the Frappuccino. After waiting about 20 minutes, I had to remind them, and even then they forgot it again in the mixer. I had to go back a second time to remind them. This was really disappointing — forgetting the order once is understandable, but forgetting it twice and not being prompt after a reminder shows poor attention and customer service.

Mary Pac

My suggestion: If you plan to order a coffee in this store - do it 25 min in advance otherwise you'll be stuck in the store waiting. I don't think I'm coming again.

Intrepid Trader

Miranda, one of the barista, when asked to kindly wipe off the overflowing drink for my son that was served at the pick up counter inside the store, she simply wiped it off with her bare fingers with no concern for sanitation nor courtesy to customers. The management overlooks these kinds of things.

Morgan F

The building and workers were fine, however, I ordered a caramel macchiato and it had NO caramel on it. There was a few small chucks of caramel at the bottom but that was it. Not enough to even tell. I’ve definitely had WAY better.

Malia G

I know it's busy but 7 people are working and it's been over 15 minutes for a simple latte. A little training and organization would go a long way.

Katia Arizmendi

We were driving by, the Starbucks is very cute and aesthetic. But we didn’t like that our strawberry cold foam matcha had such little strawberry cold foam. When we asked the barista for more because it was literally just a drop of cold foam she said she had to charge more, after Starbucks already charges $1.25 for cold foam. RIDICULOUS.

Jennifer Bunger

This store is the only one in my location. I typically place a mobile order 1-2 times per week. They usually do decent job of getting our order correct. However, over the past 2 months the efficiency of their service has declined. I have started placing my mobile order 20-30 minutes before arriving at the store in attempt to ensure my order is ready when I get there. The past 2 weeks, this has still not been enough time and I had to wait an additional 10-15 minutes while watching anyone that came to the counter or through the drive thru receive their orders ahead of mine. Today, 45 minutes after placing my order, it was still not being prepared. When I asked the staff if they had my order, they responded that they “probably do but are too busy to check right now” and that they were “a little backed up”. I left without receiving the order that I paid for in the app. If you order here, especially on a Sunday morning, you will want to make sure you don’t have anywhere else to be.

Just paid premium prices 42 of the lousiest.Frappuccinos, i've ever had in my life.Tasted like nothing but watered down coffee

I’ve been debating on writing a review about my experience, during my first time visiting this location. Unfortunately, we forgot to order a drink and had to order it at the window. I can’t get Lena’s reaction out of my head. She was obviously very annoyed, and I kept apologizing and told her I really didn’t mean to forget. It was obvious that just irritated her more and I felt embarrassed after that. I really hope she was just having a bad day that day and is not always that rude. Not sure if I’ll try this location again, but I think I would have to be desperate to go back.

Jay Hollingsworth

8 people working and waited 14 minutes for service and a drink, making drinks out of order. I could see frustration on others. Last time we will visit. Overpriced drinks anyway

James R

Possibly the most pathetic service in a Starbucks I have experienced in last 25 years. With 5 baristas behind the counter , today on a Sunday with only us at the counter, it took 35 mins to get 4 simple drinks like iced Americano, mocha , cappuccino etc. during that period there were a few folks at the drive through as well. We were first told that our drinks were mistakenly picked up by someone else ( no one else entered the coffee shop so must have been handed over at the window), then simply wait while we fix things. Sad.

Rebecca Worrell

If I could give 0 I would.I came in to THIS Starbucks this morning and a Tessa took my order. They took 30min to make my drinks because no one was doing drinks in the front. Someone had to come from the back and start doing the front drinks which were already backed up.Tessa was not helping even after seeing there came a rush everyone was waiting and no drinks being made. All she did the whole time is gossip with a customer about being from Detroit and gossip with the other girl with the tattoo in her hand that works there. TheyNEVER once tried to help the girl that came from the back! I travel the US as a truck driver and I have NEVER waited this long for coffee and any other Starbucks everyone is helping not just walking around seeing the girl needed help and did not. All they did was gossip and let her fix the backed up drinks alone. If you are in a hurry STAY AWAY FROM THIS STARBUCKS they SUCK HERE and I tipped her 2$ I HOPE SHE DONTGET IT ! Horrible customer service!

SAMANTHA PEREZ

When we pulled up at 6:30AM, there were about 10 vehicles in the drive thru and NOBODY inside. We decided to go in to order and instead of making our 4 coffees or preparing the orders as they came in, they cleared the ENTIRE drive thru line first. By the time we got ours, there were more 4 other guests waiting inside behind us. We finally left at 6:58 but all because they wanted to clear the drive thru AND on a Saturday? These businesses are wild!

Jacques Anderson

It's great to have Starbucks back in Kingsville! The staff are always courteous to us customers. I've had an issue twice to where I was given the wrong size drink but it was rectified rather quickly and with great customer service. Keep up the good work! Looks like I'll be taking my 5 star review back. I understand being busy and all, but there is no reason whatsoever for giving a customer a filthy cup, the wrong size, and the drink is barely filled. This is the worst service that I've received from Starbucks. I'm pretty sure you guys can do better than this. And here we are again 1 yr later. This Turkey Bacon sandwich looks horrible. My bacon is burnt, the cheese looks glazed. My sandwich looks diseased. This is horrible!