cynthia rattigan

I ordered a large red peas soup from Merrick Blvd Golden Krust, I was told that it would be ready in 5 minutes so I waited. When I arrived home I realized that they watered and stretched the soup that was also burned. I thought that I was getting freshly made soup when the server asked me to wait. Waste of money and time. I cook it better.

Based on the taste of the food, the portion sizes and the selection, this place deserves 5 stars but can only get 2 from me because every single time I’ve been here, the staff’s POOR customer service can sour the taste right out of your mouth. My partner was ordering and asking a question for clarity about the salmon dish he loves to get and the server literally walked off. I stand in line and see and hear other customers bristle and grumble about the unfriendly, unsmiling staff. So I know it’s not me alone…I am saddened that West Indian businesses are plagued by a bad reputation for horrible customer service. When I see it in action each time I come here, I can only say it’s well earned. There is no reason why the music has to be so loud it’s like a dance hall and the servers can’t hear the patrons unless they shout. There is a tall male cashier who may be mute, so I don’t want to offend him, but his distracted unengaged demeanor is plain old rude. A SMILE in greeting or some acknowledgement of the customer would go a long way. I spend $60-$120 each time I visit, and it vexes me because I really don’t like giving my money to a place where I am not welcomed, valued or treated well. Yet, I so want to continue to support our West Indian businesses. Yes, I agree with another reviewer about the taste of that chicken soup that is straight from heaven!! I literally hum with each spoonful when I get to the car and start in on it because I can’t wait to get home. I have a cucumber pineapple ginger blend from the juice fountain that the only nice server I have ever met there (summer 2024) had introduced me to with a sample. I have it every time since. No one had ever upsold me a product before or since. Yet it’s so easy to do. She’s long gone and replaced by another of the sour servers behind the counter. Owners/managers, you have a great business AND your staff is detracting from its reputation. They need to be trained or re-trained on how to provide exceptional customer experiences that delights your well deserving customers each and every time they patronize your establishment.

I ordered take out and got some fish and sides. I couldn't tell if it the fish were good pieces or not but when I got home, there was practically no fish on the bones. It was fried to almost burnt. I wish I didn't buy it. Most times the fish is good but this is the 2nd time it happened where there was practically no fish at all but mostly dough that falls completely apart with the first bite due to it being over fried. The other sides were just okay. It's hit or miss.

J.R. Meade

Terrible. I would walk an hour, barefoot on glass, to go to any other Golden Krust location. The patties were burnt, and the staff is sullen and gloomy. The prices on the board are not they charged. The board said a side of veggies was the $3.50; he charged me $6. When I pointed out the discrepancy, the server just said "that's not the price." They should've never reopened this terrible location. Avoid at all cost.

elizabeth fedna

The food is good. I love their ackee and saltfish, the soup and fried chicken. However, the disgusting attitudes from the staff keeps me away. There is a tall slim gentleman who never speaks and is just plain rude. Most of the other servers are miserable and nasty as well. It’s very hard for me to support a business when the workers are mean and lack basic customer service skills. The food for the most part is great but with the prices and the lack of decency and simple respect from the staff, It’s not worth it.

Jodi

Why is it so HARD to offer a simple smile or greeting to customers? I don’t understand why customer service is often lacking at Jamaican restaurants. As a Jamaican myself it is extremely disappointing this is what we experience from our own people. The staff was unhelpful and stood around instead of assisting. When I asked for service and the price of an item, I was met with blank stares instead of help. Customer service was poor and unwelcoming. I would not recommend this location.

Karen Fentress

I really don't like leaving this review but this is the second time I ordered a chicken patty. I came home and took a bite and it was beef. I DO NOT EAT BEEF. I am to exhausted to go back and return it. I am just praying I don't get sick.

Israel Seraiah

Don’t order anything from this restaurant unless you call first and make sure they have it because they won’t cancel it and will not substitute anything, which will result in you taking a loss.

Leon

So as a Jamaican especially here in Ny, I want to support my people and there local restaurant. On 11/3/25 my wife drove to the restaurant to buy breakfast. I asked for a mini Ackee and saltfish and the young lady said they only do medium and I said no I bought mini before. Long story short she then called over a light skin short girl with tattoo on her left arm just to confirm and she had the nastiest attitude ever and she even had the never to laugh and was like we never! And I mean never severed mini ackee before. At that point my wife and I didn’t bother want the food and left! Sad to say but that restaurant will never see my fave again or even get my money!!

Tiffanie campbell

Definitely will not be returning. Went there this morning to buy breakfast festival with okra and salt fish $15. She overcharged me because the festivals came with the okra and salt fish overcharged me for one festival then look at the amount of food they put in the plate for $15 and change definitely do not recommend this place Food doesn’t even taste good we’ll never be going back there. Okra and salt fish swimming with water

kyemaul kerr

This is By FAR the worst Golden Crust in Queens. I usually don’t do this review thing but I’m so disgusted with this location is ridiculous. The customer service is horrible like a disgrace. As for the food I bought a breakfast meal with fried dumpling only to find a ripped blue pointer finger glove inside my fried dumpling. Servers have a lot of attitude. Renee the Manager is rude combative and has no business in our community. If we don’t come to eat you don’t have a business. Treating customer right is main priority in my book. Never going back ! I DO NOT RECOMMEND !!!! Very bad business

Claudia Spencer

I ordered on Ubereats. Never again. I didn't receive my plantains and vegetable. The brown stew chicken is overcooked, soft and soggy. My son didn't like the BBQ chicken. I purchased snapper also, but started to eat it so I didn't take a picture. Extremely disappointed. I purchased one of the meals for work, but will not be bringing it. Don't want people to think I am eating dog food. Never again.