DQ Grill & Chill

Lady

The ice cream treats are still the best, but… Four of us went to DQ Friday night around 9:00pm. There were 3 vehicles in front of us. The one at the window when we arrived got their order quickly and left. The next one pulled up and sat there at the window waiting for their order. We sat patiently waiting…and waiting…and….finally I called them. I asked if there was a problem. Nope. Then I asked “can’t they have the vehicle move forward and park so they could bring the order out to them.” they told me that they couldn’t do that because “there were kids in the drive.” I asked for clarification. Were kids running the drive window? Were there kids running around in the driveway? (We couldn’t see anyone.) And how old were the kids? The lady on the phone quit answering and never said another word after she said “there were kids in the drive.” She just kept listening to me speak. Wondering why we didn’t leave? There were cars behind us as well. We finally got up to the window thirty (30) minutes later. A man was there to take our money. First thing I noted was everyone working was older than a ‘kid’. I asked for a discount of any kind. They told me ‘no’ and proceeded to hand me my ice cream which I did pay for. Yes, I should have driven on through, but I paid. I stayed calm and polite. We finally drove away 38 minutes later.

Jennifer Harlow

Everything was perfect except the extremely rude employee on the takeout speaker. Then when we asked to speak to a manager she told us the manager wasn't there which was a lie because we were looking right at the mgr at the back door by the drive thru. So this employee proceeds to tell us SHE is the manager🤣and they aren't taking complaints today... Very unprofessional ma'am.

Waited in line 30 minutes just to get a drink. People in front of me should have been told if someone pulls in behind you pull around to the front and we will bring out your food. Also...charging $2 for a child size drink .....riduculous.

Patricia Sanchez

How long drive-thru line it went inside had a long line inside. The lady that tended us at the counter came from cooking area with gloves on & served everyone with those same gloves on & she took all the money as well with those same gloves . She was actually very rude to customers. People in front of me & my family & us waited quite awhile before they even took our order & we just wanted icecream.

Mark Roth

Waited in line at drive thru (3rd in line when I drove up) for 1/2 hour for a dip cone. It was NOT worth the wait. Will never be back to this one. Tried to be nice and warn staff the 3rd car behind me left after ordering but they said they didn't care.

Phelps Mccarty

Had to wait for my food my entire lunch hour I will not be eating there again this is the second time it has happened.

Lillian Pinkert

if i could give this place a negative i would. i placed the order at 6:22pm was told it will be ready in 20 mins. i got to DQ and after over an hour wait i received COLD food the milkshakes were melted and they forgot to make my chicken basket. i asked to speak to the manager and she wouldn’t come speak to me. i finally received the rest of my order after waiting for another 17mins to get the chicken basket. we left at 7:27pm. there was 5 workers and im NOT sure what the issue is except no direction from management. this is the worst Dairy Queen. DONT GO!!!!!

Autum Dent

ABSOLUTELY NASTY! It sucks that in a small town we only have so many options a the options can't even keep the environment clean a much less keep the food good! Husband found hairs in his food ordered chicken strips an got fried bread literally! Had to wipe down our own table because it wasn't even close to clean when we sat an there was no other choices to sit at. Went really for ice cream to be throwing up my food by the time we left. DO BETTER .

Eri Bernal

They have the time in the receipts wrong so you can’t really tell when you ordered and how long you waited. We’ve been here for about 30 minutes and haven’t gotten our food. Don’t get me wrong it is packed and the drive through line is long as always but this could be fixed if there wasn’t FIVE ppl just standing around the ice cream machine…… this place literally sucks cheeks and should be closed. Literally any other company can use this lot and do better business. DQ makes me haaaate fast food. AND THEN this place got remodeled?!?!! For what if the service is at stone age speed?????

Breena Villalobos

Horrible experience at drive thru took them 40 mins to get our order out! This is ridiculous, a drive thru is supposed to be fast paced! SMH DAIRY QUEEN DO BETTER! It wasnt even busy, we seen everyone standing around. 😡

wager shian

came here, lady at window gave an incredible attitude then when i recieved my food, it was made incorrectly and cold. when i came back to get my burger remade, they took apart my burger slapped on a piece of cold cheese and didn’t even try to make sure it was remade or anything. afterwards she handed my food back again with the same attitude and fake smile. terrible service. completely embarrasing for levelland. 8/22/25 @ around 5:45-6 pm

J M

This place really sucks you go threw the drive thur to get a blizzard and you end up waiting 30 mins to and hr. People are unfriendly and do not care about customer service at all. They need to get rid of the people there and get new people. Wake up people the people that gave them 5 stars they have to have family members that work there and of course they are goin to be nice to you. Tried to go back and still no good cant even get orders right