I mean like wow..simply loved our visit 🥰 Cajun chicken pasta and Kung Pao noodles 🍜was fantastic. Great ambiance, skilled staff, well cultured, huge menu and huge bar - To be honest, At first I thought it was over priced but after food and dessert specially (BROWNIE OVERBOARD) took it to next level. I think worth every penny we spent. This was our first time and we enjoyed our visit.

+6

Went to Red Lobster for dinner and had a very good experience. First time going to this Red Lobster, my server Jack was exceptional at this job, so courteous, attentive and friendly. He made our experience memorable. The food was good and the service was even better so we will definitely return 👍

We came in today 12/5/25 for an early dinner. Our server was Jack. He was very quick to bring our drinks and food. He even brought us leftover containers without us even asking. We will look for him the next time we come in.

Mia C l was amazing. She was sweet, attentive, and cared about our experience. 5 stars all the way!

The host, Carl, was courteous, friendly and came back to see how we were doing. Our server, Jessica, was, courteous, kind and intentive to our needs. Both were a pleasure to have taken care of us. We had no issues and left knowing those 2 were an asset to Red Lobster.

Scott was great! He was so attentive during our visit, and our meals were excellent! We will definitely be back and will ask for Scott again!

Our server was very polite. She was very understanding when we had any questions and she offered her best expertise would 10 out of 10 recommend again.

Our server Mia was absolutely wonderful!! She kept checking with us. She is very personable, friendly and sweet!

We haven’t been to a Red Lobster in over a decade, I was blown away by how tasty the food was and all the new options. It was so festive during the holidays and our server Amy was so great! Can’t wait to return.

The Red Lobster in Clay, Syracuse, New York state , is known for its amazing seafood restaurant , and it always leaves us with great memories, whether I’m there alone or with family. There’s always an unsung hero who makes you feel right at home with confidence. This time, the lovely and kind Kaia was like a symphony of beauty and dedication, serving us perfectly. Thanks to my second family.

Food was fast! Mia was super sweet and very helpful! Definitely will come back to see her!

Our server Bella was very friendly, attentive and prompt. She handled my rewards code knowledgeably and easily (some restaurants don’t know how to redeem their own coupons)! Carl, our greeter and friend, checked in with us frequently and we had interesting brief conversations. It was a very pleasurable dining experience.

We had a good family outing. Food was delicious, just very expensive. I know there is inflation but with a family, it is difficult to get a meal under $23 a piece. Not anyone's fault there they all did a great job.

Erica was wonderful. Took our order right away, returned often to clear plates and make sure we were happy with our food and drinks.

Our server was Mia! She was very attentive and checked back often. The food was great! Because of service like this, we will be back soon.

Jack is such an awesome waiter! Super friendly, always on top of things, and makes the whole experience way better. You can tell he really cares about his customers. Definitely ask for him if you come in!

Jaime was the best server i have ever had! 10/10 would recommend coming here just to see her.

Wow. Our young server, Mia, who is also a bartender at Red Lobster rt. 31 makes the BEST long Island ice teas thus far in our seach of cny oswego and onondaga counties. Congratulations and it was absolutely our pleasure ❤️

Our server, Jack, was wonderful to us. Service was very prompt and he was extremely polite. Our food came quick and hot. I would absolutely recommend this Red Lobster.

The food was amazing, great service and a quiet atmosphere during lunch time.

We went for lobster fest, our meals were delicious and plentiful. Our server Cassie took excellent care of us. Carl was the host that promptly seated us, and made us feel comfortable. We will be back.

Jack was mine and my husband's server tonight, Valentine' day yes the restaurant was very busy as expected but he was 100% on his game! Excellent service!!! Thank you so much again Jack!!!! XoXo

Thank you Mia for keeping me company on this snowy Monday! Great conversation. I love that you were cleaning the bar area, as a previous server, I understand the importance of cleaning the bar area. You were doing a great job! Management should be very proud of your service! Thank you!

Jessica was awesome . Very kind . Excellent waitress. An Asset to Red Lobster

I have not been to this location but have been to Red Lobster. Our server, Michael was wonderful. My husband and mother took me out for my birthday and I wanted to try lobster. Michael made some delicious recommendations which would pan out beautifully for everyone. He was attentive and personable. The food was to our exact liking and excellent in quality. I would absolutely return here again and recommend to family and friends.

A great place, fast and friendly service, wait staff are great. All food came out timely and was hot , fresh and delicious. Large chunks of fried lobster were hot, tasty and tender. Biscuits are the bomb!!! One of the last pictures in CNY,

Gotta love it when Jack greets me when I get take out kind courteous and always a nice chat! Great guy! He needs a raise cause he's always nice to see hustles and really make me hope he's at the bar! Happy Holidays Jack!

Our host Carl greeted us and showed us our table with a smile. Our server Cassie smiled and took our order fast. She made sure we had drink refills without asking. Food was served hot and delicious.

i had Carmen as a waitress tonight she was very attentive, answered all my questions and was very attentive to us! She was amazing best waitress we had in a long time. The food was very good and decent for price. The restaurant looks amazing compared to a few months ago and the environment even more so! Will be back soon!

I recently came here for my birthday dinner. We had Scott take care of us and he was absolutely amazing. He was respectful and very attentive. I will be sure to ask for Scott the next time I return!

Jack Mott was an excellent bartender and server. Boy did he hustle, but maintained his cool and obviously great personality! Thank you for a great Valentine’s night Jack!

This time, my wife and I got the ultimate feast, which looked like we had more crab legs. The broccoli was awesome again. Our server, Jaime made us some awesome strawberry mango lemonade drinks. We are already planning our next visit back.

Cassie was our waitress and Carl was our host and they were super nice and friendly. We also had them in September 2025 at our last trip to Syracuse and bothe times were great!

Mia was our server tonight and she did a great job, she was very nice and made sure we had everything we needed and checked in on us a couple times! Over all a great experience!

Food is of a uniformly high-quality. We do not usually frequent large chain restaurants but this particular Red Lobster has done An excellent job on several occasions. Special shout out to our server Jack, who delivered professional and expert service.

The food was very good but the highlight of our visit was the service today. Mia was very personable and attentive. Mia was right there with whatever we needed and made sure we didn’t have any concerns during our meal. Mia is definitely an asset to the Route 31 Red Lobster staff. Thank you Mia for a great experience

The staff is friendly. The food is tasty. When I ordered takeout, they forgot to give me the sides, and I called to complain. The manager spoke to me nicely, apologized for the mistake, and gave me a coupon for next time. I like the way he handled the situation.

Jack M was our server when we ate at Red Lobster. We had a party of 7 which was primarily made up of children. He did a fantastic job of getting our orders in and making sure we had everything we needed. He was quick to our requests. 10/10 would recommend.

Erica has a great personality and out going. Always had a smile on her face. The food was good,and hot.I would ask for her table anytime.

My coconut shrimp and baked potato were delicious. Also, the biscuits were amazing as usual. All of this was topped off with amazing service from Jack. He was personable and took great care of us!

Really good food.. 😀 a bit pricey but it was good 💛 they have definitely changed their prices since my last review. The all you can eat shrimp is amazing. Especially the coconut shrimp and crab/lobster dip is incredible. Also highly recommend you get the red lobster app and upload your receipts for free food and cake on your birthday. Love Red Lobster. 🦀🦐🦞

+3

Food was good as per usual but our server Erica made the meal! You can tell when someone doesn't care and she was quick to ask us how the food was, if we needed anything, she refilled our drinks promptly. This location has proved to be superior in customer service, 10/10 will be back!

I recently had the pleasure of dining at Red Lobster, and I must say that our experience was exceptional, thanks largely to our server, Jaime, From the moment we walked in, she greeted us with a warm smile and made us feel welcome. She was knowledgeable about the menu and offered fantastic recommendations that truly enhanced our meal. She was very attentive without being intrusive, making sure our drinks were always full and checking in just the right amount to ensure everything was perfect.

Jack Mott was phenomenal at the bar. There was a 3 hour wait to eat, and we decided to go to the bar . Jack was very friendly and extremely personable to myself, my husband and my mom. The best Valentine’s Day EVER! Thank you Bow-Tie Jack.

2-6-26 Jack, our waiter was terrific. He went the extra mile to help me make a special event for a little girl who lost her first tooth. Also saw the manager come out and make the little girls event special too!!!

We had a nice experience. The food was delicious and hot. Jack took great care of us. He's very efficient, takes pride in his work and is a nice guy. Hope to see him there next time.

I came in tonight with a group of ten and our server Mia was wonderful! Very attentive and friendly. The food was very good, nice portions (enough for leftovers!) and everything tasted great.

My husband and I missed the boat this year on making reservations for Valentines Day. I thought I had a "genius" idea to go to a restaurant where (we thought) didn't take reservations. Let's go early and miss the dinner rush I said. Well there were many other "geniuses" out there who had the same idea. The restaurant was packed at 3:00pm! What prompted me to write this review was not necessarily the food, although it was very good. It was the staff and the wonderful service we received. These servers, hostesses, and bartenders were going 90 mph, yet they were cheerful, calm, patient, and professional. I was very impressed! Even the manager stopped by to check in on us. Overall a great experience. We will definitely be back.

John and I had an awesome lunch/dinner today! Our waitress Bella. Is so accommodating. She made it so special for John's Birthday! The lobster. Steak, salmon, shrimp were fantastic! The salad was huge. We will be back and hope to see Bella again soon! Thank you!!

Absolutely terrific food and service today at the 3938 Rt 31, Liverpool, NY location. Our server was Kevin and he was so amazing! Very pleased with everything. The food was perfect and Kevin did an amazing job.

Went to Red Lobster tonight around 3:00/3:30pm to eat. The food and service was great. The reason I left 1 star for the atmosphere was NOT due to the staff, but was due to the couple sitting behind us. They ran our server back and fourth to the kitchen. Everytime the server came to our table, this couple decided they needed to change their order not once, not twice, but three times, and then turned around and treated this young man like absolute garbage. Then they requested the manager to complain about him, and were basically trying to get free food (which is why they requested their dessert before they even had their dinners). They told the manager this young man was talking bad about them, which was an absolute lie, as we were sitting right there and heard everything. He never once screamed or spoke loudly about how they kept changing their orders to yhr other servers, nor did he snatch anything off the table. He was very attentive and though they treated him badly, he treated them with kindness snd respect. I commend him for how he handled the couple. Tbh, that couple should have been asked to leave and not come back. They had no right treating that server that way. The place was packed and they were short staff and doing the best they could.

Holly King

My friend and I went here on my birthday (1/31). It was an hour’s drive, but our local Red Lobster closed in 2024. What can I say? I had a hankering for some Cheddar Bay Biscuits! I was impressed right away by the outside of the building; it’s the biggest Red Lobster I’ve ever seen! The interior was warm and inviting. I’d made a reservation online, so they were expecting us. We pretty much already knew what we wanted to order. We split an app- seafood stuffed mushrooms. They were piping hot, coated in ooey-gooey Monterey Jack cheese. We both ordered from the Land and Sea section of the menu. For my entree, I chose the Salmon New Orleans. This is a blackened salmon filet topped with shrimp, some type of relish and a Cajun butter sauce. It comes with two sides. I chose broccoli and cole slaw. My friend ordered the surf and turf: a small steak fillet with a lobster tail. He chose the same two sides. Everything was cooked perfectly… So much so, that we ate slowly and conversed very little. Let me talk about the staff. All the lads, from the greeters to the servers, were extremely young. They all looked about twenty. Their manners were IMPECCABLE, like youths out of a bygone era. They were so polite and attentive! Our server was Sam. When I told him it was my birthday, he said: “Do you want me to round everybody up to sing…” “No!” I cut him off, mortified at the thought. “If I wanted that, I'd've gone to Applebee’s.” He thanked us for coming and told us to drive safe. (There’d been a recent bout of wicked winter weather.) One note: The price of my friend’s entree was higher than expected. Turns out he was given a filet mignon when he’d assumed he was getting a sirloin, resulting in a ten dollar upcharge. “Next time I’ll be more specific,” he said. We didn’t mention the gaffe, just laughed it off. I couldn’t have picked a better restaurant for my birthday dinner.

Stephanie Jones

We had Mia as our server! She was great. My daughter couldn't decide between chicken tenders or Mac n cheese, so she suggested chicken tenders with a side of Mac. Perfect ideaa! It was also my birthday, we didnt get dessert but she brought out a small bowl of whipped cream with Starburst drizzle and a candle. My girls got to sing happy birthday. She was awesome!

Josh Taylor

My son and I have been going to Red Lobster for over 20 years for his birthday. We have had great meals and not so good meals but Today was the most amazing meal! The service was outstanding! Jack went up and beyond!! So highly recommend !

Stephanie Minnoe

10/10 every time I come to this location. Ask for Bella, she is a delight. Great job to the entire team. Everything is always cooked to perfection & looks picture perfect.

Holly Barker

Food was delicious, crab legs came out a little cold but we didn't mind. But what really stood out was our server, Jack M. Very kind and attentive, friendly, and easy going in just the right way; He even asked us if we wanted to go rolls, which hasn't happened for us previously. This made our dining experience extremely enjoyable! Will return!

Darlene Panebianco

Our waiter was Kevin and he went above and beyond to make sure we were satisfied with everything. The food was really good The only downside was I was a party of three two of them got like the whole surf and turf kind of thing and their steaks were tough. Obviously had nothing to do with our waiter but they were a little bit disappointed. Now I got the full whole seafood platter thing with shrimp and lobster and crab legs. Well I probably could have done without the crab legs because it was a battle and they won. But they did taste awesome So I guess it was worth the fight. Anyways for the majority I would give this place of five star rating because everything was good except for the steak. I hope this helps✌️

Jared P

Ashley B was a phenomenal server at Red Lobster on Christmas! She managed to keep the holiday spirit alive with her warm smile and attentive service, even during the busiest time of the year. Her friendly attitude made everyone feel welcome, and she was incredibly efficient, ensuring that every guest’s needs were met promptly. Ashley’s attention to detail and genuine care turned a hectic holiday dinner into a memorable and enjoyable experience for everyone. Truly, she went above and beyond to make Christmas special at Red Lobster!

Terri Lynn Miner

Enjoyed walking over from staying at nearby hotel on work project for happy hour cocktails. Sit by myself at bar reading, relaxing and absorbing atmosphere. Attentive staff, very well managed! Pictured is special smokey old fashioned I finally splurged for, excellent drink! They literally impart smoke on top with smoker device and employ one large spherical ice cube, perfect chilling minimized watering down. Food is well known Red Lobstericious.

Katrina Jones

I recently visited Red Lobster and I had an amazing experience thanks to our server, Jaime! From the moment we arrived, Jaime greeted us with warmth and made us feel welcome. Her knowledge of the menu was impressive, and she provided excellent recommendations tailored to our tastes. Jaime checked in at just the right moments and ensured our dining experience was seamless and enjoyable. It's rare to find someone so passionate about their work, and their attentive service truly elevated our meal. If you’re dining at Red Lobster, be sure to ask for Jaime – you won’t be disappointed!

Tanya marie

If I’m being honest, the food was not anything great and this location seems a little outdated. Not anything like what Red Lobster used to be. The only thing that was great about our visit was our server, Amy. She was always smiling, seemed genuinely happy to be there and take care of us and was able to answer any questions we had about the menu options. It’s been awhile since we’ve had a great server in any restaurant. If we return to that location, it will be only because of the positive experience we had because of her.

John Sullivan

We went to Red Lobster in Clay NY for my birthday dinner. I can’t say enough good things about our server, Jack! He was very knowledgeable about the menu and drinks, very attentive without being annoying, able to carry on great conversation (which can be a challenge with the younger generation). All in all it was a great experience this evening! We will be sure to request Jack on future visits!

Dr. Carlene Lacey

Mia was a phenomenal waitress! She was attentive and respectful. The food was delicious and brought out with minimal wait. We truly enjoyed our visit and will continue to come back.

Dean Goewey

Visited after not being here in a long while. Our server was amazing! Jack was so nice and professional to us and we also observed how thoughtful and helpful he was to an older couple at a different table near us. Our food was delicious but the service Hack provided makes me want to come back again soon.

Mr.Redbeard

Ashley B was a phenomenal host from beginning to end. Communicative, friendly, patient, and an all-around wonderful person. Thank you so much for everything!

Mel J

Went to Red Lobster in Liverpool NY for Happy Hour and was pleasantly surprised. The $5 drinks hit the spot and our Server Jack was so patient and friendly while we took forever to decide what to order :-). But it was worth it because the Food was good and Jack was also the bartender so the drinks were 🔥. Would definitely recommend this Red Lobster as the atmosphere, food and excellent service was great - and if you go ask for Jack 😀

Elizabeth Mirabito

We go to Red Lobster in Clay frequently and we have never had such amazing service- Any time there is a discrepancy with our food, Jamie is right on top of it- she is so personable and puts a smile on our faces, always making sure our biscuits are fresh and basket full. Making our dinner experience at Red Lobster an amazing one, every time ! Thank you Jamie for being the best waitress and our go to.

michaela muench

Jaime B was a phenomenal waitress. She took incredible care of us and checked in frequently. Our food was outstanding…we loved everything we got, and we loved the efficiency and the diligence of the service…. My order was customized as per my request and it was perfect. The manager stopped by to our table and checked on us to make sure everything was going well Overall, fantastic lunch time !!

+8

Shawn Surma

Edit: We came back again on a Monday night and had a terrific server. Her name is Tricia. She told us at the end of the meal she was new. My wife and I just looked at each other in disbelief. She did everything right and made the night for us. If you are able to ask for a server I highly recommend Tricia. Dinner was good. A little expensive but not overpriced. We were seated right away and mostly had an attentive server. The crab legs were fantastic and the mushrooms were delicious. As always my Boston Iced Tea was good. I’m glad they were not crowded.

+6

the food was absolutely amazing ! the restaurant looks so clean and nice and smells so good in here ! and our server Erica was so sweet and happy ! she was so nice and fast ! her personality was amaz…

the food was absolutely amazing ! the restaurant looks so clean and nice and smells so good in here ! and our server Erica was so sweet and happy ! she was so nice and fast ! her personality was am…

the food was absolutely amazing ! the restaurant looks so clean and nice and smells so good in here ! and our server Erica was so sweet and happy ! she was so nice and fast ! her personality was am…

the food was absolutely amazing ! the restaurant looks so clean and nice and smells so good in here ! and our server Erica was so sweet and happy ! she was so nice and fast ! her personality was am…

The food was great our server was super nice.Also the atmosphere was great. They had a birthday party for someone and all the employees came out and sang happy birthday to him. All in all everything …

The food was great our server was super nice.Also the atmosphere was great. They had a birthday party for someone and all the employees came out and sang happy birthday to him. All in all e…

The food was great our server was super nice.Also the atmosphere was great. They had a birthday party for someone and all the employees came out and sang happy birthday to him. All in all everythin…

The food was great our server was super nice.Also the atmosphere was great. They had a birthday party for someone and all the employees came out and sang happy birthday to him. All in all everythin…

The food was great our server was super nice.Also the atmosphere was great. They had a birthday party for someone and all the employees came out and sang happy birthday to him. All in all eve…

Red lobster is a consistent seafood go to for my family! Their cheddar bay biscuits are my favorite treat here! \nTheir food is always a classic tasty treat, I love the ultimate feast! \nThis time …

red lobster is a consistent seafood go to for my family! Their cheddar bay biscuits are my favorite treat here! \nTheir food is always a classic tasty treat, I love the ultimate feast! \nThis tim…

Took my son here for a belated birthday lunch, as we have in the past. We arrived just as the location was opening and there was a single waitress doubling as the hostess as well. Her name was Ca…

Red lobster is one of my fav restaurants. I love to go to red lobster . I think you would love it too . It is a long wait but very worth it there food is the boom Caesar SaladGrilled shrimp

Since I can see the red lobster sign from my hotel window, it beckons to me in my dreams. I've been there three times. I had fish and chips twice and the Admiral's Feast one other time. Best ti…

Since I can see the red lobster sign from my hotel window, it beckons to me in my dreams. I've been there three times. I had fish and chips twice and the Admiral's Feast one other time. Best time…

It was Valentines Day and I didnt know you needed a reservation to sit. We got there at like 4pm and they said its a 2 hour wait that she would take my name number and try to sit us at some point. So it was like 2 1/2 hours later we finally got sat. The server got to us and we ordered I ordered the cajun chicken and my mom ordered the surf n turf. My food was delicious BUT her food was not. She said the lobster tail tasted funny and the steak was tuff to chew. So the server was trying to be helpful and see if she wanted something else. She didnt anymore. Now just to give you a picture, she's an 82 year old Vietnam era Vet and very hard to hear and speak up. This is where she wanted to go because she loves seafood. I was caught in a hard place because my food was delicious. They took her meal off and we paid and left. I felt bad because I wanted her to enjoy herself and the food.

Service was pretty good, and the food was excellent. Even though it wasn't busy it still took a while to receive the entrees. Overall it's a good place to go for seafood. Our bill for two with two entrees, salads, drinks and an appetizer was around $100 with tip.

+1

Mia was probably the best server we’ve ever had at Red Lobster. Everyone helping was awesome too!! Great service tonight! Food was pretty good too.

Scott was a great server, he was very personable and made us laugh with his comment of “do you want me to go away” after taking our drink order LOL The food was decent but the rock lobster was way over cooked and the main lobster was very undercooked!!

Well it's Saturday dinner time. We were able to get a table less than 5 minutes. The service was excellent. Lexus was our waitress. She brought us our drinks and the baskets. We had a appetizers witch only took mayb 15 minutes. Dinner was not to far behind our appetizer. So my fish and chips were just ok. The fish seemed to be on the tough side tonight. First time for me to have to cut my fish with a knife. 🤔

+6

Affordable seafood in a casual dining setting. I had my birthday dinner last evening and was not disappointed in the least! I called ahead and was able to get a table for 6pm, it was a Sunday evening so not a busy time. Though online the site only showed availability after 7pm. The ambiance is cozy and decorated for Fall. I always order the Ultimate Trio and my spouse had shrimp Alfredo linguini. Both meals were excellent, our waitress was friendly and attentive. She kept those yummy Red Lobster biscuits coming! They have several holiday drink specials. I loved the SnowGlobe Sangria, the shimmering gold is so pretty! Everything was good and the complimentary birthday Sundae was the icing on the cake! Brought my son for 17th Birthday celebration. He is just starting to be a seafood connoisseur. He has started to enjoy shrimp and lobster, this is the first time he chose seafood for dining. Loved the snow crab legs, though I had to explain the challenge of getting the meet out of the shell! The Lobsterita was enormous, and they made raspberry flavored as I am not a Coconut Rum fan. Everything was delish as always. Service was prompt.

+6

TL Fenner

Clay location, overall a good experience: Pros: * Atmosphere in one of the booths was easy to have a conversation, sounds were not out of control. * Our server Carmen was very friendly, polite, and especially helpful to our 11 year old grandson's first time eating crab legs!! Much appreciated. * Booths next to us had people leaving as we arrived, and items that had fallen under the table were promptly cleaned up from the floor and vacuumed underneath. I have not seen vacuuming happen in any restaurant in ages. Cons: * My husband ordered surf and turf, cooked medium. It was much closer to medium rare. However, with the rest of the plentiful food he had, he knew he could bring it home and cook it a tad more. * Food coming out was somewhat slow. Quite a lag between ordering and receiving our soup, but then was quickly followed by our full meal.

Brought my son for 17th birthday celebration. He is just starting to be a seafood connoisseur. He has started to enjoy shrimp and lobster, this is the first time he chose seafood for dining. Love…

Brought my son for 17th Birthday celebration. He is just starting to be a seafood connoisseur. He has started to enjoy shrimp and lobster, this is the first time he chose seafood for dining. Lo…

Brought my son for 17th Birthday celebration. He is just starting to be a seafood connoisseur. He has started to enjoy shrimp and lobster, this is the first time he chose seafood for dining. Loved …

Food was amazing! They were really busy on Saturday night when we went but was very attentive and made sure to give us updates on our food!! The restaurant was very clean and well kept. Our dinner …

We ate at the bar on a Friday night thinking service would be faster and better. We were so wrong. Dirty dishes stayed on the bar the whole time were there. The couple next to us asked twice for ev…

I went here the other week. Just getting around to doing my review.Haven't been to a red lobster in years. Figured I would give it a try. Nothing seems to have changed. Except the prices. Overall it's just ok.Staff was very friendly and attentive. Biscuits are amazing as always. Plenty of places to park. My daughter Ordered the shrimp trio .I ordered the clam chowder and salad.The flavor was lacking in the shrimp Alfredo it literally tasted plain. The 'shrimp scampi " is just some shrimp in butter. The popcorn shrimp, I can get that in the freezer section from a local grocery store.I just wasn't impressed.For the prices I can make something way better at my house. I guess I went for the nostalgia of it. This place was the place to go when I was a kid.

Garlic shrimp was Excellent, Lobster was overcooked ( rubbery ) side shrimp pasta ( very good ) grab legs ( disappointing ) biscuits ( delicious ) husband had the lobster pasta and said is was good but not impressed with the portion for the price. Atmosphere was nice, clean and calm. Waitress was very nice

My husband and I were disappointed with our recent lunch experience at the Red Lobster in Liverpool. To begin with, upon arrival, we were greeted and the manager initiated escorting us to our table but was intercepted by another patron inquiring about the absence of lobster mac and cheese on the menu.Instead of prioritizing our seating, the manager engaged in a lengthy, five minute explanation regarding the corporate nature of the establishment. Fortunately, another employee intervened and seated us. Our server, Jack, greeted us, took our order and promptly addressed and issue with the glassware. We commence with our appetizer, only to discover a hair protruding from the stuffed mushrooms. The manager's response was to remove the hair, attributing its origin to the crab used in the dish, and proceeded to elaborate on the topic. A more effective approach would have been to discreetly remove the plate, offer and apology, and deduct the cost of the mushrooms from our bill. I appreciate Jack's understanding and promptness in addressing the issue. It is evident that the management could benefit from training on effective conflict resolution, rather than relying on the waitstaff to mitigate such situations. Thanks again Jack for you help in the situation!!!

I was in it for the biscuits . I love seafood but not fish , Red Lobster used to have a create your own or similar that had all the options and was reasonably priced . The only thing you can order where you can switch it up is a little pricey , in fact it was all a little pricey . The food is decent , it tastes good . The server was a bit too quick on picking up the plates , there was food still on them that we were working on finishing up.

My husband mentioned that we hadn’t gone to Red Lobster in over a year. With the experience we had this past Thursday it reminded me why. Biscuits were delivered cold was sent back for fresh ones. I ordered the Lobster duo and requested both be grilled. This was not the case. The waitress took the steam one off of a plate that I ate from back to be grilled. They were out of baked potatoes had to wait 20 minutes for another batch to be cooked. There was water underneath the booth where we were sitting. It was mopped up leaving the floor very wet and slippery to the point I almost fell. I did twist my back in the process of trying to stay upright. My husband asked for napkins so that he could dry the floor.. He ordered a seafood boil that was missing the seasoning he requested. Overall not a good experience

Haven't been in a while, maybe approaching a year, but had a gift card from the holidays so we made time to go. \n\nThere have been some changes inside, nothing drastic, but some interesting curtains…

Went last night sick with food poisoning this morning. Never will I go back. Service was very lacking also ,it took approximately 30 min to get raspberry drink from the bar.

Went last night sick with food poisoning this morning. Never will I go back. service was very lacking also ,it took approximately 30 min to get raspberry drink from the bar.

We had dinner there last night at the Clay location. I got very sick about 30 minutes after eating the lobster dip and steak & lobster with stomach pain and diarrhea. My son had the Salmon and al…

My friend and I had just come from visiting our friend, who is in a rehab facility. We were seated promptly, and that's where it ended! We ordered unsweetened ice tea with no lemon, when she fin…

I would like to start off by saying. I ordered 3 meals Monday night 4/14/25 for a total of $93. I called and made a complaint with Garrett the store manager. I made him aware of the fact we have rece…

I normally don't write bad reviews but I couldn't finish the dinner. My wife and I both said that the cheddar biscuits were salty. The Walt's shrimp was worse. I didn't realize until I got home…

I normally don't write bad reviews but I couldn't finish the dinner. My wife and I both said that the cheddar biscuits were salty. The Walt's shrimp was worse. I didn't realize until I got ho…

We arrived at around 5:45 ( Friday dec.16 ,2022 )not many cars in parking lot we went in seen many empty tables, Were told we had to wait while they cleaned off a table after 5-7 mins we were fina…

We arrived at around 5:45 ( Friday dec.16 ,2022 )not many cars in parking lot we went in seen many empty tables, Were told we had to wait while they cleaned off a table after 5-7 mins we were fina…

The food was ok. Not worth the almost 200 that we spent there. We took our daughter for her birthday and were disappointed in the quality and price of the food. We had an awesome server though.

So I’ve been coming here for your salads for twenty five years now there is no more thousand island and eggs on salad. Completely terrible Italian dressing also the cocktail sauce is garbage and the seafood boil was uneatable

I usually enjoy coming to Red Lobster and very seldomly have an issue with the food or the staff that I feel the need to leave a review. However, during my recent visit last Saturday, our waitress Ashley had a very strong smell of marijuana and appeared to be high while working. It was uncomfortable and made the experience feel horrible . I understand everyone has off days, but this went beyond that, constantly forgetting things and stuttering over words while wreaking of marijuanna. I hope management addresses this kind of situation the right way so that future visits can be better.

If I could give less than one star, I would. Last evening we ordered over $100 worth of food for delivery as a Valentines treat for ourselves and our children. The delivery was on time but when we looked at our order 1/3 of the food was missing, and what was included, was unacceptable to say the least. we ordered a $60 family fish dinner. The fish was flavorless, smelled old and overcooked. We also ordered chicken tender kids meals and 1/3 of their order was also missing. I did call the restaurant, and the girl on the phone was very nice and offered a partial refund. That being said, I think that the right thing to have offered, would have been to send the parts of the order that were missing. I understand there is delivery and tip fees but ultimately their mistakes were not my fault. I paid the first round of delivery fees and tip only to have a 1/3 of our food not included. Highly disappointed, and will never patronize that restaurant again. The picture included does not show how small this position for $60 was. If you know how small the biscuits are, you might be able to tell.

Do not get the spendless shrimp meal. It is a scam. My pasta didn't have any sauce when I showed it to the waiter he said I had to pay around $3.99 for the sauce. I have contacted Red Lobster twice no reply. This proves the cheap deal is a scam. That is okay. They have officially lost a customer who was once loyal for almost 50 years. Now I see why the parking lot and inside are empty. Central NY has a lot of restaurants. Go were they appreciate your business.

Garrett the manager sent me raw fish. Paid 93 dollars for 3 meals and 6 biscuits and received RAW FISH, french fries were undercooked. I called and tried to ask for a refund and Garrett says oh you ordered through door dash we aren't responsible for raw food. Ok so red lobster isn't responsible for making my food and sending it to my doorstep RAW???? BOZO. wait till the US food and administration gets a hold of this!!!

I wouldn't come back here again after an uncomfortable experience with the manager. I ordered the Lobsterfest duo. The roasted Maine tail was delicious and I ate that first. But the grilled Maine tails with scallops tasted terrible. The manager took off a few dollars off the bill, but I felt like it wasn't enough for a $49.99 meal. I brought that up politely and in a friendly tone. He took off more, but proceeded to talk us down loudly in front of other tables. He was talking loudly and rudely on purpose putting us on the spot. He said I shouldn't have eaten so much of my meal if it tasted badly. It was the roasted lobster tail that tasted good. I barely ate any of the grilled lobster tail. He seemed irritated and jittery with us. He handled it completely unprofessionally and it made everyone uncomfortable. I wouldn't come back here again for that reason. On a positive note, the waitress was fantastic, polite, and very attentive.

Every kind of soda was flat that's how we began the meal we were given vegetables that were steamed and fish water, undercooked fish, and overcooked lobster and steak. My son ordered the surf and turf and his steak medium. His lobster was rubber and the steak was WELL DONE! My asparagus was crunchy and tasted like rotten fish and I spent the entire night vomiting. I will NEVER go back to the Clay location. Most expensive dinner mistake I ever made. $260 for 4 people to be completely disappointed. How do you have food in warmers ON A TUESDAY?! It should have been fresh! The one good part was our poor waitress, she was doing every job at front of the house and expo-ing in the kitchen. She was trying really hard to keep up. This location sucks.

Alex Thomaz

Very weird experience, waitress taking my to go order was very dry & short, not welcoming at all. Used a gift card & wanted to pay with tap/Apple Pay for the remaining balance and the waitress says “we don’t have tap” but as soon as I ask to cancel my order & get my gift card refunded all of a sudden she has a tap machine. Just a little weird, food is a 5/10 probably will not return, just had to put my gift card to use.