I’ve been coming to this location for a long time and never had issues before, but lately it’s gone downhill. I don’t know if there’s a new night crew or if they just don’t care anymore. Every time I order, my food is messed up—even though I explain clearly how I want my burger. When I check it, it’s never made the way I ordered. On top of that, the meat patties haven’t been fully cooked and are still pink inside. I’ve continued to give this store chances, but after this last visit, I won’t be coming back. I was even woken up with a really bad bowel movement afterward, and I’m hoping it’s not food poisoning. I’ll be avoiding this Braum’s location for a while.

I come to this location because it’s in my area but I just decided to no return because I have to either deal with a rude crew or a rude grown manager I usually like Braum’s but I think they need to do something about management at this location because that’s where good customer service starts at It’s sad wen you have to drive across town to get good customer service👎🏽

Jennifer Wojciechoski

I am an Amazon driver. I came into this location to use the restroom and get lunch. I walked in smiled at tge young lady behind the counter. Before I could get around the corner where the restroom is, I heard the young lady tell another coworker "I wish the bathroom were for customers only" As I'm in the restroomI'm thinking to myself does she expect to order my food and take in the bathroom?? Does she expect me to eat with filthy hands?? Like I understand not wanting random people just loitering. But I was here to purchase a hot meal on a cold day and enjoy my break. Not giving yall my hard earned money now, just to have someone be ugly natured. Life why would i pay for that??? I will never be back to this location!

Tony Stephen

Third time this month they have put mayonnaise on my burger after it being the only thing I ask not to be on my burger. The value of the burger is being diminished by the amount of trips I'm having to take for one. Please have your cooks take their time reading orders. Edit for another bad order I'll add pictures. Asked for no mayonnaise they gave me no pickles no lettuce no tomatoes no anything... I eat here every single day I contribute, All I want is a product that I'm asking for. How do these workers have jobs The manager offered to replace, but that is not a fix in any way form or fashion. Me driving back up there is me spending more money for a bad burger

chris tallon

Tried to charge me 17 $ for a bag a burgers that is 6.99 because I added jalapeños on the side. I asked for a refund and explained im not paying more for jalapeños than I am burgers. Called me racial slurs spit at my car and refused to give me all my money back. I had to file a police report and am still waiting on my 20$ dollars back. Horrible nastt people other 2 location in lubbock fantastic this store is horrible and just nasty nasty people.

Sam Sam

I went Saturday night around 8pm, ordered some ice creams, and asked for a BAG! A BAG!!! And was denied a BAG by the MANAGER!! What kind of customer service is this???? Its just a bag! Terrible service by the manager of all people.

Sara Kennedy

Devin at the counter was incredibly rude after we finally got our food after pulling around and waiting out front. I went in to get sauce, ketchup and napkins that weren't in the bag. Devin told me to fill my own the ones behind the counter were for drive thru only. Even after I explained we were from the drive thru he gave me a handful of ketchup packets not to the new style and 2 sauces. I told him I had a large order and he said sorry, I can only give you 2.

Kiley Cumbie

I have always been a fan of Braum’s but this particular store on university was very unwelcoming. The blonde middle age male working the front was very disrespectful and the proceeded to up charge my friend for her meal and messed up my salad order. I am not usually the type to get mad about my food orders. But I do not appreciate being treated disrespectful at the counter and then My food order be all kinds of messed up. I am not hating in braums in general I typically love there hospitality but the one on university is one I will not be going back to.

R Hernandez

Food was terrible the vegetables in my burger were old tasted awful and bacon was so hard I almost hurt my tooth my kids fries were old and I also found some stuff in my shake I opened it up because they didn’t give me any straws I was going to use a spoon and I noticed it had brown and black specks in the my vanilla shake.

Annie Fritz

I refuse to return to an establishment who thinks it is okay to bully the elderly. When confronted, the employees continued to support the harassment of paying customers.

Auro One

I can't express this enough. If the managers have to yell at their employees constantly and pretend to do everything themselves. Don't give them the job. Waited in line for 20 mins for a milkshake and was treated terribly by both the staff and management. Said that my order "never" went through the system even though I have the bank statement that went through. Extra bonus, moments later after having my shake, I've been greeted to atleast 20 min restroom breaks constantly For the rest of the day. (I'm not lactose intolerate) I can't stress this enough go to another location because braums on university is not it.

Tonie Baloney

Came in the drive through and ordered a vanilla banana split. When the person at the window went to hand it out, I said “oh! This is supposed to be vanilla”. He then gave me attitude and said “this is only vanilla”. It is not only vanilla. By the looks of it, they use frozen bananas and the peel. Personally not a fan of peel in my banana splits.

Guadalupe L. Gonzales

Went through drive thru, no car behind us. She was patient but distracted she repeated the order back correctly but we still got onions on our burgers. The fries could've been fresher. The Dr peppers tasted as if they have been sitting there, flat, no flavor. As we were checking the burgers the lady w at the windows asked if they were wrong I said yes, and she asked the cooks yall put onions in them. Then closes the windows, that's it. Matt was friendly but could've handled the situation in a better manner. I was very friendly when i placed the order and appreciate people that are handling my food. He did agree to replace the drinks. Will not eat there again.

John Webb

Last time, they forgot the bacon on my bacon cheeseburger. This time, they forgot the bacon and the cheese on my bacon cheeseburger. Of course, then, you have to wait for them to fix it while your already lukewarm fries just get cold and your sundae begins to melt. This time, the "corrected" sandwich they gave me was cold and dry and stale and disgusting. The meat was as dry and cold as if it had been cooked 30 minutes before and the bacon was just as bad. This is the worst Braum's location I've ever been to. There was also barely any mustard on the sandwich.