Leland Beardsley

Loved my sandwich and soup i finished everything 100/10 would come again this is the best place to come to if you are hungry i love this place will keep coming back when i have time My recommendation is A Wreck with lettuce pickles and tomatoes LPT for short

Christina Villafranco

First time here me and my husband great sandwiches. I got the original turkey and ham Swiss sandwich

+6

Samantha Silva

Loveeee potbellys, but boy I will be sure to go to the location on Milwaukee for my future meals, this location is very gloomy , no smiles, no greetings, just sad sad employees, sandwich was good but soup was cold. If I had a word of advice for the employees id just like to remind them, a smile won't kill you.

Peyton Schoch

I ordered an original size, and when the sandwich came out the man working at the front told us it was skinny. Believing him, I asked the man for an original and the man with no clue what size it was asked the lady next to him. She had said “that is original”, and looked at my girlfriend and said “crashing out over nothing” then they proceeded to have none of the toppings I wanted and missed stuff on the order.

Samara Asagi

Workers were very rude, lady at the front preparing sandwiches especially. They didn’t have any of the toppings available. I didn’t get everything I asked for on my sandwich .

Skyler Walsh

I went to get me a pick your skinny sandwich and soup combo, and the first two photos is what I received. I had ordered the new ribeye sandwich which does not have cucumber and lettuce on it. So I took it back and kindly told the staff about my issue. I was immediately accused of previously calling the University avenue location and cussing out the employee who was accusing me. And after I said it wasn’t me the employee insisted that it was using more examples from these alleged phone calls. The other employee was very nice and remade my sandwich with no accusations or non-apologetic comments. I received zero apologies from the other employee. The third photo was my remake. I highly recommend staying away from the University avenue Potbelly’s location in Lubbock.

John Webb

Update 3: Three years now and still no replacement or refund and no apology (no, the form letter style apology in response to this review does not count). I still haven't eaten there once since this happened. Again, I'll repeat that it's pretty bad business to choose to lose a customer for life rather than to simply apologize and fix the problem. Update 2: Nearly two years later and they have still not replaced the sandwich. They lost a customer for life and I haven't stopped sharing my experience. They'd rather have a formerly happy customer hate them for life and tell everybody how awful they are until the end of time than simply replace one measly sandwich that they screwed up. Seems like a horrible business strategy in my opinion. Update: A year later and still nobody from this restaurant ever contacted me or tried to make the situation right so yes, I have not had Potbelly in a year. They'd rather lose a customer for life than replace a sandwich they screwed up. Original review: They served me a meatball sub with no meatballs and did not apologize, replace, or refund the item. Absolutely ridiculous!

Heather Huskey

My husband and I came in the other day since we had heard good things. Sadly it was terrible, I ordered the chicken club that claims to have grilled chicken. The chicken I got was not as described it had a weird texture and color, the bacon was not fully cooked. My husband was able to eat his whole sandwich but most of mine went into the trash. It’s disappointing spending over $30 on two sandwiches and not getting to enjoy it.

M DeFillipi

The manager, who wouldn’t give his full name, so unsure if this is correct, “Charles” threatened to fight me “out front” when I asked him to fix our order and ring up our combo as a combo, opposed to individually. I had originally asked if my sandwich would be available for the combo and was told yes by a sandwhich marker. Realized my order was wrong and Charles told me that I “don’t know how to read” after explaining that I had already asked for clarification and was told the combo would work, then said “do you want to take this out front” when I asked to charge us what was originally offered. Not sure why he escalated to violence when I was just trying to figure out why I was told the combo would work and then was charged incorrectly.

Josh s

Used to love coming here but my last THREE sandwiches were completely wrong. I mean completely...... The must have given me the wrong order each time. Getting old. The app never gives you an option to rate your order like every other restaurant either.

Dev Munot

Worst place ever. I am a vegetarian and I order a Veggie Melt. I found chicken pieces in my sandwich. Had the worst experience ever. These guys don’t care about cross contamination