Facilmente en el top 3 helados de Madrid. Además, el personal súper amable y educado. Merece la pena el precio sin duda.

El helado lo preparan en el lugar y es delicioso. La consistencia es suave y el sabor delicioso. Tomamos café también y estaba muy rico. El lugar es muy bonito y limpio. Un excelente lugar para hacer una parada antes de entrar al parque del retiro o para descansar después de caminar por el. Lo recomiendo mucho!

Paseando por la calle Alcala en Madrid en frente al parque de Retiro entre en esta confiteria heladeria muy muy conocida por su vastissima eleccion de helados exquisitos cremosos abundantes. Me sente en una mesa interna y pedi un caffè espresso y 1 cookie de caramelo salado o sea un tipo de galleta estadounidense, generalmente redonda, plana y de textura blanda por dentro y crujiente por fuera, hecha con una masa suave de harina, azúcar, huevo y grasa, y que suele incluir ingredientes como chispas de chocolate, avena, pasas o nueces, Tienen tambien una vasta eleccion de waffle o sea especie de galleta o pastel hecho de masa horneada en una plancha especial (waflera) que le da su característica forma de cuadrícula, crujiente por fuera y esponjoso por dentro, y se disfruta dulce (con jarabes, frutas, helado) o salado (con huevo, tocino). Se le conoce como gofre en España y proviene de un término antiguo que significa "panal de abeja" o "tejido", de ahí su textura alveolar. Personal acogedor sonriente competente profesional cordial disponible y el servicio atento veloz y caro!! Strolling along Alcalá Street in Madrid, across from Retiro Park, I went into this confectionery and ice cream shop, very well known for its vast selection of exquisite, creamy, and generous ice creams. I sat at an inside table and ordered an espresso and a salted caramel cookie, a type of American cookie, generally round, flat, and soft inside and crisp outside, made with a soft dough of flour, sugar, egg, and fat, and often including ingredients like chocolate chips, oats, raisins, or nuts. They also have a wide selection of waffles, a kind of cookie or cake made from batter baked on a special griddle (waffle iron) that gives it its characteristic grid pattern, crispy on the outside and fluffy on the inside, and enjoyed sweet (with syrups, fruit, ice cream) or savory (with egg, bacon). It's known as a gofre in Spain and comes from an old term meaning "honeycomb" or "fabric," hence its honeycomb texture. Friendly, smiling, competent, professional, and cordial staff available, and the service is attentive, fast, and expensive!

+6

Espectacular sus helados! Ya he ido 3 veces y siempre tomo el mismo, cacahuete salado y chocolate venezolano. Es una combinación perfecta! La primera vez lo tomé en tarrina (los tomo siempre así) Pero después de probar sus cucuruchos… jamás probé uno igual, son como gorditos y su sabor es similar a un gofre. Que su precio no te haga dudar! Pruébalos!

Agradable experiencia. El local es amplio y cómodo, buena atención y el café excelente. Lo he acompañado con una galleta de chocolate rellena de pistacho que estaba increíblemente buena. Volveré sin duda.

Fuimos a probar el lugar y la verdad nos atendieron increíble. En especial Elías, que se rifó con un servicio súper atento desde el principio. Pedimos un helado de chocolate y un brownie… ¡los dos estaban brutalmente buenos! De esos que terminas y ya quieres pedir otro. En general, todo el personal tuvo un trato perfecto, súper buena vibra y eficientes. Sin duda un sitio al que vale la pena regresar.

+1

No puedo explicar con palabras lo deliciosos que están estos helados Ya me habían hablado de ellos y omgg. Se nota que son Artesanales. El sabor de tarta de limón y de maracuyá wow . Al lado del retiro. Super recomendable

Semija Fejzullau

Cheesecake to die for 🤍 and the guy working there was the friendliest ever. Such a lovely spot!

Nora Krasteva

Amazing ice cream. I tried the pistachio - amarena, and panettone flavors. All of them were very creamy and smooth. The panettone flavor was especially light and delicate — I really enjoyed it. I would totally recommend trying this ice cream.

Mirsad Spahić

Amazing place. Very good coffee and extra hot chocolate. Cookies are delicious. A tourist must see place.. and ambient of the caffeteria is awesome in pink decoration.

Fredrika Jansson

While this is mainly listed as an ice cream shop, their cookies are out of this world. I've never been someone to order a cookie when there's other options, but I'm so glad I did because their lemon meringue cookie was to die for! I only got a very boring looking photo, but the ambience really was great, despite it being a small space

Sharon Santiago

Such a girly pink chic spot to grab your favorite sweets. We elected to get the waffle cones and warm waffles with ice cream on top. They also have cookies and coffee to top it off.

+8

Zakiya Alghabshi

We had one the best ice cream in Madrid. The taste is real and rich especially the pistachio with raspberry and the chocolate is 90% Venezuelan chocolate. Highly recommended 👌

Melanie Baker

Best ice cream in Madrid! We had the lemon pie and pineapple with toasted coconut which were both unreal!!!!

Lidia Lopez

Maison Glacée near La Puerta de Alcalá is a true gem for gelato lovers. The shop is spotless, the service is friendly, and the flavors are absolutely delicious. The mango is a must-try — refreshing, smooth, and packed with flavor. A perfect spot to stop for a sweet treat while exploring Madrid. Highly recommend!

+2

A B

Amazing ice cream and great friendly staff! Tried the pistachio and cherry I believe, tasted really nice and was able to take it to El Retiro for a late night snack. Highly recommend! The cookies though maybe too sweet so stick with gelato.

a7mad

One of the best in town. The flavors are crazy which makes you continue till you finish your ice cream. The seating is tiny and cute which does the job! The taste will be kept in my mind. 👌🏻👌🏻

+2

Juan Martin Maglione

Highly recommended after a nice walk in retiro park! Very nice and creamy ice cream with some interesting flavor combinations… r

+3

Peter

Very cool ice cream place, lot of flavours to choose from and big portions. I loved the pistachio plus sour cherry flavour! Highly recommended, it's right next to the park.

Yorkys Alejandra Julca

This is in front of El retiro park and right next to Moulin Chocolat and anything you buy from there, you can consume here. They serve coffee and sooo good artesanal ice cream. I ordered a cone of pistachio and cheesecake and those are fabulous. I tried mango flavor and it tastes as the actual fruit 🤤 🥭 The personnel is very nice and provide a great service and good suggestions. I highly recommend it 👌🏼

+3

J FM

Elegant icecream shop, the gelatos were fresh and tasty. I also tried there biscuits with dulce de Leche although they look appealing, but the taste was disappointing it was extremely buttery. I would definitely come back for the gelatos only.

+1

Ivan P

Very nice, clean, well designed small ice cream shop with great flavors and small set of bakery items and coffee. My son enjoyed strawberry cream ice cream a lot, and I enjoyed wonderful macchiato with some very nice cookie and cream bun! Something for everyone! Small minus is that sorbets are way too sweet.

Tengo sentimientos encontrados con esta heladería. Por un lado, el servicio es muy bueno, y me gustó que te permiten probar los helados antes de elegir. Pedí dos bolas en una tarrina, y la porción es generosa; además, el precio me parece razonable para lo que ofrecen. El helado de fresa y plátano me encantó, pero no puedo decir lo mismo del de pistacho y amarena (la cereza). No lo probé antes de pedirlo, pero por el nombre y la apariencia me animé. Sin embargo, me resultó algo insulso, sin un sabor claro a pistacho, amarena o cereza en general. Por esta razón, mi experiencia fue mixta: buenos aspectos en servicio y algunos sabores, pero otros no me convencieron.

Kaman Kwok

What a treat to have ice cream in a very hot day. We walked by this store and decided to give it a try. There are both ice cream and sorbet options. Two scoops for 5 euros. We are both able to pick the flavors we enjoy. The store is clean and sufficient AC however not cold enough as the ice cream melts so quickly. The speed of melting is faster than our speed of enjoying them :)

+9

Marcos Valen

Delicious Ice-cream!!! Tangerine 🍊 and Pistachio amarena were truly amazing flavours!!! I really liked Violet's Caramel and coconut with pineapple as well. Creamy and flavourful ice-cream! Central location. Room for improvement in their offer, it would be nice to have an option of 3 scoops. They were hearty, pretty big though.

Thomas Giugovaz

Very good ice cream, not many flavors though. The scoops are very generous. To keep in mind there are flavors you can’t mix. The staff was not the friendliest che however will go back.

The Moistmaker

A cute shop and a perfect stop to escape the Madrid heat! Staff were professional and even brought out our drinks to where we were sitting which they didn’t have to do in a takeaway setting. In terms of the matcha, it’s hard to find authentic matcha in Europe and I won’t lie, the heat probably made the drinks more refreshing than otherwise, but I’m not complaining.

Minerve

I like the unusual flavours they have like pistachio Amarena or caramel violet. The waffle of the cone is extremely good. The ice cream as such is ok, for me the flavours could be stronger and the ice cream smoother. The interior and the concept is cool. The staff could be nicer

+3

Entré el 7 de agosto, eran las 18h y hacía mucho calor. Quería algo para refrescarme, pedí este helado y la verdad que un poco decepcionante. Cero refrescante, exceso de cremosidad, estaba como medio derretido y templado. Además, yo soy celiaca y tengo que tomar cosas sin gluten, es verdad que no me sienta fatal la contaminación cruzada, pero cuidado con esto para los celiacos. Me dijeron que todos los helados eran sin gluten, que por ese lado bien. Pero al ir a ponérmelo no tuvieron nada de cuidado, me sirvieron de las tarrinas normales y utilizaron la pala que utilizan con todo el mundo (tarrinas de las que sirven a todos, cuando lo normal es que cojan de una tarrina aparte, de abajo o de donde sea para que no haya contaminación; y la pala ni te cuento…la cual usan para poner bolas en conos con gluten y luego la vuelven a meter como si nada…viva la contaminación cruzada). Precio normal: 3,75€

Fui a por un gofre ya que por la zona no encontraba más opciones y no me ha gustado. Quizás los helados son muy buenos y esta reseña no es justa, pero se me había antojado gofre y vi que varias reseñas los valoraban bien, pero, para mi gusto, la calidad deja mucho que desear. El chocolate no sabe a nada y la masa es sin más. El local es mono y la atención es buena, pero siento que he perdido 5€.