Doug Neilson

Nice renovation job on an old station. Still has trains and metro but also has new, large, modern shopping centre. I was impressed with the idea of the RENFE bridge running right through the metro station (see photo), but then I like trains.

Neil McLellan

Very little seating, one seat next to the coffee kiosk, which is very busy but quite good for coffee and pastries.

Kamil Oczkowski

The train station itself looks very nice. It looks a a bit like a historical place but amneties are very modern. I found it a bit difficult to get out of the station and took a wrong exit out as there were no clear exit signs anywhere, some parts of the station look like they're under construction but temporary signs don't help.

Neil Dennis

This is really a shopping centre with some rail lines running through it. It certainly does not promote itself as a rail station. Signage is dreadful, there are no easily visible departure/arrival boards, there is no obvious entry/exit and no indication of how to find taxis, etc .... like a typical rail station would have. There are also no obvious lifts to get down to or from the lower rail levels - not ideal with heavy luggage. I got off the train from Salamanca and there were a lot of bewildered and irritated tourists with baggage. Come on RENFE - you can do better than this.

Vojin Popović

Horrible experience. The train was canceled or late. Hard to guess sine no info is displayed anywhere. Also no staff so there is no one to ask. The ticket purchase system is also very confusing and hard to use. I travel by train a lot in Europe and so far this is the worst existence I ever had. Such a big city should be ashamed of running such a bad system of transport. Big thanks to the locals living in Madrid that helped us and provided info to us. We managed to get a taxi and made the connection in time.

Vivian

Wrong platform information on Google maps! Take a look at the big screen in the station

OKAN ILKIC

Such an awful card system they have. We use the electronic to make the life easier nit hard like that.. the person is useless just an artist when you ask help. 🤢🤢🤢🤢🤢🤮

Heidi Bergstrom

Agree with many other comments but the washrooms/toilets are a disaster for both men and women's. This requires a lot of attention as it is a disgusting mess and frustrating for commuters and travellers plus extremely unhygenic. Prince Pio get your services fixed and you will get five stars!

Sabatina Wijaya

Sorry i speak in english. This was quite bad experience. I wanted to ask for a refund and it was so hard. I know my Spanish is still quite bad and I haven't spoken anything, the old woman in the Renfe office directly refused me "no ingles no ingles!" And then i said "yo hablo español también." Then when i tried to speak, she went outside of the counter, tought that she's going to help me. But she's going outside just to see the train coming!!! WHATT?!? She's not helping at all. I mean, if she can't speak English, she can ask for a favor to someone or open translator!!! It was so so so rude!!! Sorry to give you one star, because you deserve it!

Costantino Pala

you arrive here and you need a ticket. the desk can't make them, machines only for new tickets. there are 4 types of tickets machines and not all are ok if you don't have a metro personal card (with photo). the time it takes to try all and the first train has gone... than you try to see where to go before to use the ticket to enter: impossible, the only small screen is inside. if you are looking for a bus, and it's "darsena" even better... good luck