Omar C. Perez

Let me be clear when I commend the people who work here. The food is what it is. They have healthy options but at three twenty seven in the morning when I’m getting off of work, I’m hitting the classics and then unwinding at home. Thanks for being one of the only places still open 24/7. It makes a difference.

Ike Dola

Im a fan of Jack and have been to a lot of the stores. So I recently moved to the area from Southern Cali. Everytime I come here the customer services is impeccable. Even once when there was confusion on an order they communicated to extent I couldn't get bothered or deny the energy that was put forth to make things smooth for everyone. As far as patience and frustration. The woman working the drive through could have matched my frustration but she prevented anything from escalating without making me feel like a idiot lol 😆 if that makes sense. It doesn't matter what part of the day or night I've gone. It's always a smooth experience for me.

jim hampton

Thank you Jack for Hiring just right! A shoutout to Betty, Jacky, Jeneah, Mizty. I hope I got all their names correct. Great team and the food was hot and delicious! Great people who really treat their customers with care!!! I was on my way to Tahoe. So glad we stopped by!! Awesome experience!!! Jim H.

Dennis Girard

Ordered on-line from home and customized each order. Drove to Jack-In-The-Box location and picked up orders in drive-through. Window attendant was very courteous and efficient. Drove home and had the food on the table within 30 minutes of ordering. All food was prepared exactly as ordered.

Matthew Patton

Ordered ahead via the app, which helps A LOT in skipping the wait times. Food was great, even tried a new sauce

Robert Myers (Rob)

Last night around 9:39 p.m. (11/8/2025), I was pleasantly surprised by an outstanding experience at the drive-thru. The staff member who helped us was exceptionally friendly—she greeted us with a genuine smile and truly engaged in conversation. I didn’t catch her name, but employees like her are rare these days. She should be considered a model example of what great customer service looks like. It’s uncommon now to encounter fast-food employees who take such pride in their work or understand how important their role is as the face of the company. This employee clearly did, and it made all the difference. If this review reaches the store manager or corporate team, I strongly believe she deserves recognition for going above and beyond. She has the kind of positive attitude and customer-first approach that could inspire others. I’d love to see her promoted—or even given an opportunity to train other team members across locations on what true hospitality means. With further development, she could become a shining example of customer service excellence within Jack in the Box. I was genuinely blown away by her energy and professionalism. I truly hope this message reaches the right people so she can be acknowledged for her exceptional service. Jack in the Box—please make this happen! If needed, I’m happy to be contacted for more details. I’d love to see this employee advance in her career and set a new standard for customer service in the post-COVID era, when kindness and connection matter more than ever.

Mary Diaz

Usually we have a very good experience at this Jack in the Box. But 2 days ago, we couldn't get the app to work! That's not the crew's fault.

Sara Henry

Just a quick dinner, didn't want to cook. Customer service seems to have gone to the wind... but food is good and was out fast even with a line. Would be nice for fast food places to bring back the, "Hi how are you today... what can I get for you?"

Y L

I tried the new smash burger and it had potential but it was stale , cold and dry. The cheese wasn’t even melted. It was super smaller than I expected for the price too. Curly fries were fresh and always good. My kid said the chicken tenders were good.

Margarita Valdez

Need more people for you are in line for a while. Food got cold, better in lathrop. Their food is nice and hot. Don't have to wait too long. I've been to several Jack's, but this one needs more help. Not to mention, the speaker needs to be fixed.