Subway

I haven’t been in there for a long time and I have seen the old and new people It was very clean and stocked awesome. Thy should get recognition for this I work in the public grocery store so I see they went above and beyond great service

Kelsey S helped us and was incredible. Another subway completely blew our online order for an important meeting so we went to MacFarland and she placed and finished just in time. So appreciate her. And the store was much nicer than the one in Cottage Grove I originally went to. Appreciate you, Kelsey! Plus she was super sweet and I felt called down after our disaster of an order!

Clean, friendly employees and of course great food!!!

Tiffany Dippel

Clean, friendly employees and of course great food!!!

Jill Hagerty

I haven’t been in there for a long time and I have seen the old and new people It was very clean and stocked awesome. Thy should get recognition for this I work in the public grocery store so I see they went above and beyond great service

Nathan Simon

Incredible customer service, even had the sandwich delivered right to my table. Excellent all around.

Susan Hoefs

Kelsey S helped us and was incredible. Another subway completely blew our online order for an important meeting so we went to MacFarland and she placed and finished just in time. So appreciate her. And the store was much nicer than the one in Cottage Grove I originally went to. Appreciate you, Kelsey! Plus she was super sweet and I felt called down after our disaster of an order!

Liz Flores

I had a great experience here today. Mariana took our order and was very friendly and helpful. The store was exceptionally clean as well.

Will is the slowest sandwich maker but very sweet and kind.

Diane Beckett

I have nothing bad to say about the food or service but was a little unnerved by the facial hair of the young man making my sandwich. He should have had a net over the beard as it was long and actually could have very easily touched my food. I will take this into consideration if I visit again

Food was fine, employees need some training on customer service** and should probably study the menu a little more. **No greeting when customers entered the store, rolled eyes at an elderly customer who was obviously having a hard time hearing, speed of service was subpar, no please or thank yous from employees, just overall poor service.

3 times in a row, I have come here for a meatball sub and been told they are out of stock and not making more, at various times of day. This time I called ahead, confirmed in stock, showed up to the store, stood at the counter for 10 minutes while the staff fulfilled the online orders, and there were none more at the end of the online orders. I was told they will not have any more. Not going here any more - I'd far rather make the trip to the one in Monona Walmart than constantly waste my time in line for nothing here. Understaffed and overworked.

My friend and I stopped in around 4:30 on a Sunday, we were not greeted, just stared at awkwardly by the employee behind the counter. We ordered our sandwiches. I was checked out by a different employee who has no customer service skills. We got drinks and chips and he did not hand me any cups. I also asked for a bag, he only put my sandwich in the bag and not the chips. My friend ordered a foot long and it didn’t get cut in half. Long story short the service is sub par and the sandwiches are mid.

Jackie Weinberger

My friend and I stopped in around 4:30 on a Sunday, we were not greeted, just stared at awkwardly by the employee behind the counter. We ordered our sandwiches. I was checked out by a different employee who has no customer service skills. We got drinks and chips and he did not hand me any cups. I also asked for a bag, he only put my sandwich in the bag and not the chips. My friend ordered a foot long and it didn’t get cut in half. Long story short the service is sub par and the sandwiches are mid.

Brady Nelson

3 times in a row, I have come here for a meatball sub and been told they are out of stock and not making more, at various times of day. This time I called ahead, confirmed in stock, showed up to the store, stood at the counter for 10 minutes while the staff fulfilled the online orders, and there were none more at the end of the online orders. I was told they will not have any more. Not going here any more - I'd far rather make the trip to the one in Monona Walmart than constantly waste my time in line for nothing here. Understaffed and overworked.

Cassidy Waugh

Food was fine, employees need some training on customer service** and should probably study the menu a little more. **No greeting when customers entered the store, rolled eyes at an elderly customer who was obviously having a hard time hearing, speed of service was subpar, no please or thank yous from employees, just overall poor service.

Never Ever buy anything at this store. I purchased a sandwich for my elderly client he asked for steak. I ordered cold cut. The young man called his supervisor from to ask if I could pay the difference for the sandwich and once he heard my voice ,and that I was a black person he reused to allow me to pay the difference in sandwiches. He doesn’t care about the customer at all. DONT SPEND YOuR MONEY AT HI STORE! The store don’t look very clea Either. Beware! This comment does not reflect Precious Gifts Daycare.

Sandwich's look terrible, dressing is everywhere around the sandwich but inside. We ordered for 7 people and none were labeled. This has happened 3 times now. Manager wouldn't let me finish my sentence because she had an excuse ready to give to me. Will be spending 75 plus dollars elsewhere.

Food was pretty standard, but the service was terrible. The "sandwich artist", Lauren, couldn't be bothered to acknowledge that I had entered the store (only one other customer in at the time), couldn't give a polite "one second" while washing her hands, then acted like my order was the single greatest inconvenience she's ever suffered. I'd hate to be any customer that has to deal with such an unprofessional, rude jerk, let alone a coworker or manager. Next time, I'll either think ahead and stop at the Pflaum Rd location or visit the competition (which is closer to me, sells better food, and doesn't seem to hire snotty overgrown children for customer service positions).

Out of the last three times I've ordered pickup my order has been wrong all three times. They either forget an ingredient, add something else or do both which is what happened today. It's fine if they make the sandwich in front of you but don't bother with the order ahead option, you won't get the correct sandwich.

Zero stars if I could give it. Any restaurant someone orders pick up from has the "special instructions" spot right below each item ordered. This was not here so I put the order in and looked the phone number up and called and then when the phone was answered not even 2 minutes later...she said they finished my sandwiches already. There was no way because my ordered needed to be toasted and everyone knows it takes like 30 minutes to get an order done at any subway even if you are the only customers standing in the store. It is quite slow....always. So...2 sandwiches and 1 needed to be toasted in 2 minutes. I don't care who I talk to from Subway, I am not going to believe that answer. So, the lady on the phone passed it to the District Manager there. Same answer but implied that they were "finishing up" the sandwiches at this point. So, the sandwiches "could have" still been altered with the instructions I was unable to place because Subway doesn't have a normal template like all other restaurants on each item purchased I guess. I was told by the district manager that there is a "special instructions" tab WAY at the bottom in the cart. So to clarify this and only in the cart and after you scroll down because I didn't see it as I was finalizing my order either. And she proceeded to tell me "all the customers" do this as if once again it was my fault that I did not see the special instructions area when it is not in a place every other restaurant has one. So after all of this, I won't be ordering from Subway in McFarland's ever again with this whole type of put the blame back onto me type of thing. Customer Service rule #1- the customer is always right. Customer Service rule #2-always take criticism and feedback as a way to improve the restaurant-hence the special instructions being in an odd place no one can find. Maybe someone will actually benefit so you can change the website to be more user friendly instead of lie to the customer, pass the phone over again and lie once more that 2 sandwiches and one toasted was made and done in less then 2 minutes. Come on now, that doesn't happen. Any one that has ever been to a Subway in their life knows this. ***After writing this review, I was looking at the most recent reviews and only 3 months ago someone titled a "local guide" basically had some of the same issues. Something to think about with this location. Pflaum Road location like Therin wrote in his review said...SO much better of a Subway!!!***)

I walked in at 10am to get a breakfast sandwich. This guy said "1 minute" and proceeded to make 12 sandwiches that were not breakfast while I wait. When he finally helped me they discontinued the flat bread. No longer going to Subway.

Came here to get a sandwich before work and they closed our lock their doors early five minutes early. They had plenty of time to make one sandwich.

steve olsen

I walked in at 10am to get a breakfast sandwich. This guy said "1 minute" and proceeded to make 12 sandwiches that were not breakfast while I wait. When he finally helped me they discontinued the flat bread. No longer going to Subway.

Lisa Williams

Came here to get a sandwich before work and they closed our lock their doors early five minutes early. They had plenty of time to make one sandwich.

Precious Gifts Daycare LLC

Never Ever buy anything at this store. I purchased a sandwich for my elderly client he asked for steak. I ordered cold cut. The young man called his supervisor from to ask if I could pay the difference for the sandwich and once he heard my voice ,and that I was a black person he reused to allow me to pay the difference in sandwiches. He doesn’t care about the customer at all. DONT SPEND YOuR MONEY AT HI STORE! The store don’t look very clea Either. Beware! This comment does not reflect Precious Gifts Daycare.

John Lenz

Sandwich's look terrible, dressing is everywhere around the sandwich but inside. We ordered for 7 people and none were labeled. This has happened 3 times now. Manager wouldn't let me finish my sentence because she had an excuse ready to give to me. Will be spending 75 plus dollars elsewhere.

JMM Meditation

Zero stars if I could give it. Any restaurant someone orders pick up from has the "special instructions" spot right below each item ordered. This was not here so I put the order in and looked the phone number up and called and then when the phone was answered not even 2 minutes later...she said they finished my sandwiches already. There was no way because my ordered needed to be toasted and everyone knows it takes like 30 minutes to get an order done at any subway even if you are the only customers standing in the store. It is quite slow....always. So...2 sandwiches and 1 needed to be toasted in 2 minutes. I don't care who I talk to from Subway, I am not going to believe that answer. So, the lady on the phone passed it to the District Manager there. Same answer but implied that they were "finishing up" the sandwiches at this point. So, the sandwiches "could have" still been altered with the instructions I was unable to place because Subway doesn't have a normal template like all other restaurants on each item purchased I guess. I was told by the district manager that there is a "special instructions" tab WAY at the bottom in the cart. So to clarify this and only in the cart and after you scroll down because I didn't see it as I was finalizing my order either. And she proceeded to tell me "all the customers" do this as if once again it was my fault that I did not see the special instructions area when it is not in a place every other restaurant has one. So after all of this, I won't be ordering from Subway in McFarland's ever again with this whole type of put the blame back onto me type of thing. Customer Service rule #1- the customer is always right. Customer Service rule #2-always take criticism and feedback as a way to improve the restaurant-hence the special instructions being in an odd place no one can find. Maybe someone will actually benefit so you can change the website to be more user friendly instead of lie to the customer, pass the phone over again and lie once more that 2 sandwiches and one toasted was made and done in less then 2 minutes. Come on now, that doesn't happen. Any one that has ever been to a Subway in their life knows this. ***After writing this review, I was looking at the most recent reviews and only 3 months ago someone titled a "local guide" basically had some of the same issues. Something to think about with this location. Pflaum Road location like Therin wrote in his review said...SO much better of a Subway!!!***)

Therin Erdahl

Food was pretty standard, but the service was terrible. The "sandwich artist", Lauren, couldn't be bothered to acknowledge that I had entered the store (only one other customer in at the time), couldn't give a polite "one second" while washing her hands, then acted like my order was the single greatest inconvenience she's ever suffered. I'd hate to be any customer that has to deal with such an unprofessional, rude jerk, let alone a coworker or manager. Next time, I'll either think ahead and stop at the Pflaum Rd location or visit the competition (which is closer to me, sells better food, and doesn't seem to hire snotty overgrown children for customer service positions).

Sadie M

Out of the last three times I've ordered pickup my order has been wrong all three times. They either forget an ingredient, add something else or do both which is what happened today. It's fine if they make the sandwich in front of you but don't bother with the order ahead option, you won't get the correct sandwich.