I love the park I workout and enjoy the atmosphere the park is always clean and people are very friendly. I have been working out at this for 38 years.

The workers are so nice and the FOOD!!!!! oh my goshness, the food is amazing and so authentically cuban. Please do yourself a favor and indulge in pollo tropical, it is a gem!!!! ❤️❤️

Super attentive order taker It's being a while that one of your restaurants give a real fresh salada

I enjoyed this place so much ! The food was so yummy and the staff was extremely nice ! I'm glad I ate here ! 🤗

I always get take out. Its fast and delicious. I normally order the churasco platter.

Pollo Tropical is always good and fast. It's hard to believe it is fast food. Prices are reasonable and the flavor is outstanding. When I'm in Miami I have to stop here at least twice during my stay!

Chicken was great. Flavorful, Rice can use a little assistance, corn was delicious.

It was a wonderful experience. The food was amazing and the store felt welcoming. I had some exceptional service from Floride and Linda, they really made my visit memorable and I will start coming to this Pollo Tropical location almost exclusively!

This was the first time I went in person, and honestly, it was such a great experience that I felt like sharing it. I had heard a lot of good things before, but sometimes you do not know what to expect until you go yourself. From the moment I walked in, I felt comfortable. The atmosphere was welcoming without being overwhelming, and I immediately noticed how well the place was kept. It was clean, organized, and had a calm energy that made it easy to settle in and enjoy myself. The employees were absolutely amazing and genuinely nice. Every interaction I had felt authentic, not forced. They greeted me with smiles, were quick to answer my questions, and made me feel like a valued guest instead of just another customer passing through. That level of kindness really stood out to me because it is not something you see everywhere these days. It made me appreciate the effort that goes into creating a positive environment, and it honestly set the tone for the rest of my visit. The food I bought was way better than I expected. I thought it might just be average, but it surprised me in the best way. The flavors were fresh, the portions were generous, and it all came together to make a meal that felt worth every penny. Eating there was not just about filling up, it was part of the overall experience. I could tell they cared about quality, and it made a big difference. Another thing I really appreciated was how the place was not super noisy. Sometimes when you go out, it can feel chaotic or overwhelming, but here it was just right. There was enough energy to feel lively, but it never crossed into being distracting or stressful. I left feeling relaxed, happy, and glad I had finally decided to go.

Pretty fast with taking your order in the drive-through as I have a person walking around taking orders in advance so by time you pull up to the window all you have to do is pay and continue with your food. My order was always accurate here and fresh like the other Pollo Tropical locations. Best part about this place is the deals they have on the food where you can get large plates for under $10.

I ordered the churrasco steak and also cheesy plantain bites they were absolutely delicious.the tables were super clean and wonderful service bathroom was clean and organized.

Absolutely wonderful service the person taking my order was wonderful he was very kind and helpful the environment was very beautiful and was beautifully organized and decorated it lifted my mood a lot when I saw it.the food was absolutely delicious I ordered 2 grilled chicken wraps they were so delicious that I had to get another one wonderful experience

Pollo Tropical never disappoints! The food is always fresh, flavorful, and cooked to perfection. The citrus-marinated chicken is juicy and packed with bold taste, and the sides like rice, beans, and plantains are consistently delicious. Portions are generous, service is fast, and everything tastes homemade. It’s the perfect spot for a quick meal that doesn’t sacrifice quality or flavor. Highly recommend!

Lucia Gonzalez

Pollo Tropical never disappoints! The food is always fresh, flavorful, and cooked to perfection. The citrus-marinated chicken is juicy and packed with bold taste, and the sides like rice, beans, and plantains are consistently delicious. Portions are generous, service is fast, and everything tastes homemade. It’s the perfect spot for a quick meal that doesn’t sacrifice quality or flavor. Highly recommend!

Jermaine Everett

Absolutely wonderful service the person taking my order was wonderful he was very kind and helpful the environment was very beautiful and was beautifully organized and decorated it lifted my mood a lot when I saw it.the food was absolutely delicious I ordered 2 grilled chicken wraps they were so delicious that I had to get another one wonderful experience

Elijah Lopez

I ordered the churrasco steak and also cheesy plantain bites they were absolutely delicious.the tables were super clean and wonderful service bathroom was clean and organized.

Emma159

This was the first time I went in person, and honestly, it was such a great experience that I felt like sharing it. I had heard a lot of good things before, but sometimes you do not know what to expect until you go yourself. From the moment I walked in, I felt comfortable. The atmosphere was welcoming without being overwhelming, and I immediately noticed how well the place was kept. It was clean, organized, and had a calm energy that made it easy to settle in and enjoy myself. The employees were absolutely amazing and genuinely nice. Every interaction I had felt authentic, not forced. They greeted me with smiles, were quick to answer my questions, and made me feel like a valued guest instead of just another customer passing through. That level of kindness really stood out to me because it is not something you see everywhere these days. It made me appreciate the effort that goes into creating a positive environment, and it honestly set the tone for the rest of my visit. The food I bought was way better than I expected. I thought it might just be average, but it surprised me in the best way. The flavors were fresh, the portions were generous, and it all came together to make a meal that felt worth every penny. Eating there was not just about filling up, it was part of the overall experience. I could tell they cared about quality, and it made a big difference. Another thing I really appreciated was how the place was not super noisy. Sometimes when you go out, it can feel chaotic or overwhelming, but here it was just right. There was enough energy to feel lively, but it never crossed into being distracting or stressful. I left feeling relaxed, happy, and glad I had finally decided to go.

Thank you Linda! They were so kind to help us with our order that Uber eats messed up. She was so understanding and gave us a new meal. We appreciate the staff and everyone who was very kind to us.…

Ordered the spicy chicken sandwich and the loaded fries and both were good! The highlight of the meal was definitely the sandwich! Was fairly priced. And street parking was available. Ordering can be done either online or in person. And the order was completed pretty quick! Would definitely come back!

They need to replace toilet seat in ladies bathroom - it's old & cracked yuck!. I didn't notice until after eating my delicious grilled chicken strips & Cesar salad. Great for maintaining my diet -- But yuck if I had seen that never would have stayed.

The chicken is the best!!! The drive thru person could be a little more friendly

Good, affordable food with decent flavors. Nothing extraordinary, but the sauces stand out. Still, a solid choice if you're craving a well-made chicken meal.

We dined in. The main eating space and the restrooms were a bit messy. This often goes with territory of a downtown location. The food was mid to below average for pollo tropical standards. Chicken and maduros were a bit on the charcoal/burned side. I dinged the service because I had to ask for everything.. utensil packs, then napkins, then straws for the drinks. The person handing the food out may have been new.

The quality of the food was good but the quantity portion is not

I like their healthy dishes but this time everybody seemed tired. It's understandable because it was almost 9:00pm, but I paid for a churrasco and their portion was less than half of what they usually serve. When I enquired about it, they told me that they accidentally forgot to tell me that they were out of beef and were deciding if they should make some more... Lucky for me, I ordered dine-in and had to wait for almost 20 minutes extra before I received the proper amount that I paid for. Always check your plates and ask about any doubts, particularly if your order is to go

They have vegetarian options and the best sauces ! Get the beyond meat platter - beans and rice served with mince beyond meat and veggies - very delicious. Added a number of spicy sauces for more of a kick. Friend had the chicken with rice and beans - also decent. Obviously not halal.

I must say, Pollo Tropical is quite affordable considering the amount of food you get per person and the quality of it. We visited it about the times of our vacation and each meal did its justice in filling our bellies haha. Check them out for delicious chicken and fresh food!

We usually have an amazing experience here but tonight it was less than pleasant. Thank god for the amazing manager on duty who was able to fix every problem we had, 10/10 customer service

A very reasonably priced restaurant. The food was well worth the price. The assistant manager on duty went out of her way to be helpful. A solid choice for diners on a budget.

Vannesa Martinez

We usually have an amazing experience here but tonight it was less than pleasant. Thank god for the amazing manager on duty who was able to fix every problem we had, 10/10 customer service

Bob Buenger

A very reasonably priced restaurant. The food was well worth the price. The assistant manager on duty went out of her way to be helpful. A solid choice for diners on a budget.

Love the chipotle chicken breast sandwich with curly fries, lemonade, and all the different sauces, plus sliced jalapeños. Had a great meal here after a long, hot day at the beach and it was fill…

Love the chipotle chicken breast sandwich with curly fries, lemonade, and all the different sauces, plus sliced jalapeños. Had a great meal here after a long, hot day at the beach and it was fillin…

Everyone was super pleasant as it was extremely busy. I had ordered through the drive thru but when I received my order, I forgot to ask for a sauce so I decided to pull into the parking lot and go…

Arrived at this location with my friends around 10:20 pm. but the doors were locked. Even though the operation time on the door states that they’re open until 11 pm. As well as the drive thru. When I…

I could have given them 4 stars on all. However, I had ordered an avocado grilled chicken salad, and when I went on my break at 2am at work I found no chicken in my salad 🙃

Order delivery and when we got it they barely put food in the bowl. It was the skippiest bowl i ever seen. Then to top it off one of the bowls had no black beans. Some times I wonder if they know how to read.

It wasn't bad. Just the Spanish only thing again and it felt like a hurry up and go mentality. The environment wasn't welcoming. You can even see that mentality in how they serve you the food. It was sloppy and cold. Chicken was extra dry and over cooked. They rushed your food to stand and talk not to give you good quality service fast. The avocado looks like it was scooped out and slapped into a container and oxidised... when it was supposed to be cut fresh to order...

I went through the drive though tonight and the guy working was about to keep my credit card. I had to ask for it back after he gave me my food and said “have a good night” it was already weird he held onto it for as long as he did and I been doing this. This kid was ganna keep and use it 100%.

The gentleman with the mustache who was at the cashier was really impolite and he didn’t measure his words with a client. For sure service here has no quality. Only food has some quality. Such a shame that a person that deals with customers have such bad customer skills and no empathy at all.

This was my first time trying this lace. I'm in from Lexington, Kentucky. We ordered online and walled over from the hotel to pick up the order when it said it would be ready. I showed up about 5 minutes after the time it gave online and told them the name on the order. The person I spoke to seemed a bit confused and walked off to check on the order (I presumed). 5 minutes later or so, another employee walked up to ask what I needed. All said and done I waited about 15 minutes for the order after I showed up, which was about 20 minutes after we placed the order. The grilled chicken was somewhat overcooked/dry and I felt my large bowl had far too much rice in proportion to the other ingredients. Overall, it was decently satisfying, but the experience and food both left me wanting. I imagine it would be quite good if I caught them at a good time.

Colin Guettler-James

This was my first time trying this lace. I'm in from Lexington, Kentucky. We ordered online and walled over from the hotel to pick up the order when it said it would be ready. I showed up about 5 minutes after the time it gave online and told them the name on the order. The person I spoke to seemed a bit confused and walked off to check on the order (I presumed). 5 minutes later or so, another employee walked up to ask what I needed. All said and done I waited about 15 minutes for the order after I showed up, which was about 20 minutes after we placed the order. The grilled chicken was somewhat overcooked/dry and I felt my large bowl had far too much rice in proportion to the other ingredients. Overall, it was decently satisfying, but the experience and food both left me wanting. I imagine it would be quite good if I caught them at a good time.

Okay this by no means is a five start restaurant and the location is not the best. It is FAST FOOD. So not sure what people expect. The food wasn't bad nor was the portion for what I paid. Ambiance i…

Okay this by no means is a five start restaurant and the location is not the best. It is fast food. So not sure what people expect. The food wasn't bad nor was the portion for what I paid. Ambi…

I love pollo tropical. Service? I don’t think so. I just ordered food for two and they were unable to provide 1 cilantro sauce???? We asked for it she said there is no more, how is no more? In the whole place? Seriously? I don’t believe that. It’s a $50 order like why it’s so hard provide 2 sauces? If this lady wasn’t lying then managers should be aware of restocking the cilantro sauce it’s actually one of the best part of getting pollo tropical, the food it’s pointless without. Please advise if you are short in budget and no providing sauce anymore so we won’t stop by pollo ever again then :)

The food was fresh and great, I'm from Houston and we have Pollo Locos over here which is very similar food however, the customer service at this one location was absolutely horrible. The heavy set black woman working the drive-thru was very rude and unpleasant and acted like I was bothering her by placing my order and said very few words to me and basically threw my food at me. 👎👎👎

After 4pm don't even bother coming to this place. I'm a regular customer who comes for the protein. The chicken most of the time is dry, but I work around the area and is the healthier option. If you come after 4pm You will find the slowest employees. If you do decide to come, make sure you're not on your lunch break.

Good food but the female manager with dreadlocks usually wearing red is HORRIBLY rude.

This place was busy at 4 pm on a Monday. Looks like they can’t get orders out fast enough between dine in and drive thru. Waiting about 15 minutes for a simple order of half chicken and wrap. The food was average the chicken was super dry. $13. Likely first and only time.

I was grabbing lunch for my guys since we work at a construction site nearby. I ordered 3 Whole chickens with 3 rice and 3 beans. I kept asking for plates and sauce. I had to ask several times and all I got was 3 plates and 3 sauce. I’m trying to feed 10 guys appropriately. I would appreciate it if the staff doesn’t ignore the customers.

I like chickens well, I come by all the time and buy food. This time I ordered half a chicken , I came home, and when I looked at it, only 1 piece of chicken was put in. I am shocked. Maybe they may have forgotten, I understand. My advice to you is to make sure to check when buying your food.

There was an extremely long wait time for the food. When I asked where my order was, they falsely claimed that they had called my number already, which they hadn't, as I was standing directly in fron…

There was an extremely long wait time for the food. When I asked where my order was, they falsely claimed that they had called my number already, which they hadn't, as I was standing directly in fr…

There was an extremely long wait time for the food. When I asked where my order was, they falsely claimed that they had called my number already, which they hadn't, as I was standing directly in …

They gave a super small piece\nOf chicken. Pollo tropical sucks in the last years. After Covid they changed for bad.

very disappointing place. portions,are ridiculous! dirty tables with others left overs. garbage overflowing. customer service a joke. employees are rude and aggressive. they talk too loudly behind …

Service are terrible. Slow, employees are talking with while you are waiting for them to ask for sauce, and when you interrupt them to hint that you are waiting - they say "no sauce" and I saw th…

service are terrible. Slow, employees are talking with while you are waiting for them to ask for sauce, and when you interrupt them to hint that you are waiting - they say "no sauce" and I saw that…

Service are terrible. Slow, employees are talking with while you are waiting for them to ask for sauce, and when you interrupt them to hint that you are waiting - they say "no sauce" and I saw th…

This place is horrible and should be retrained by management and replaced with a whole new staff I can't bring to say what's wrong here waiting in line for over 20 min with no one not even giving a…

Never have sauce, employees attitude seems at though they are mad at me for trying to buy food or either they hate their job. Maybe this location should close or get new management.

Once you entrance you see the poor service, and the employees treats the costumers like they are doing a favor. Horrible service!! The juice machine the guy mixed the rest of lemonade with orange …

I have had the worse experience . They made an error when they charged me . I noticed had to wait to get refunded receipt . The worse part was that I ordered a half chicken . The had what they call…

Today Monday Nov 29, 2021\nwhat a disappointment \n\nchicken dry, no flavor or salt\nbeans felt they where dipped in water\nCooks are losing the real Cuban touch with seasoning.\nmayby i should eat…

Just arrived in Miami, thought we'd get a take out order from this place. For anyone expecting a decent meal, did I mention we paid $18 + for a churraso steak plater. I don't care about the about t…

Cashier has a bad attitude while taking orders, staff members stalk everything you do. WiFi sucks, glitches every second. “Tropical Trio” is a miniature meal, very dry and tasteless. One cute black worker kept flirting with me and was okay

Horrible customer service. When I asked for more steak because the amount was less than n usual the response was to put one more thin strip. Looks nothing like what’s advertised anymore. Pollo is really starting to go down the drain.

Was made to wait up front just for my order to be completely wrong! Even after saying oh well and attempting to eat it, it was soggy! Disgusting! Don’t go here.

The chicken looks like it was caught off the street and cooked in the back. They have cup discrimination on drink refills. Avoid at all cost.

This is the worst tropical chicken ever, bad service, and bad food

The Truth

Was made to wait up front just for my order to be completely wrong! Even after saying oh well and attempting to eat it, it was soggy! Disgusting! Don’t go here.

Maria Martinez

Cashier has a bad attitude while taking orders, staff members stalk everything you do. WiFi sucks, glitches every second. “Tropical Trio” is a miniature meal, very dry and tasteless. One cute black worker kept flirting with me and was okay

Juan

Horrible customer service. When I asked for more steak because the amount was less than n usual the response was to put one more thin strip. Looks nothing like what’s advertised anymore. Pollo is really starting to go down the drain.

JP GrafikDezine

The chicken looks like it was caught off the street and cooked in the back. They have cup discrimination on drink refills. Avoid at all cost.

DARIAN HUERTA

This is the worst tropical chicken ever, bad service, and bad food

I've never experienced such a terrible visit to Pollo Tropical. After seeing no line, the service was terrible. The drive thru attendant was nothing but rude with an extremely.

In this particular occasion the lack of management was evident, the dining area and tables needs be clean, and the attitude toward the customer was rude. The food flavor needs to back to the original taste. Pollo Tropical owner at Biscayne Blvd. Miami, FL needs to take a robust action, a lot room to improve. I’m so disappointed!!!! Especially the general manager he is a absolute racist and very vulgar especially when your in charge of the store upon me receiving the service I am absolutely disgusted by the way the general manager and manager handled the situation I will definitely take action by this situation please do not eat here if your not Hispanic these people are very racist and also be ware your black beans will have plastic inside of it also not to mention the roach I seened by the salad station as the young lady was making my salad absolutely unacceptable this store needs new management and new employees a whole 360 because there will be more than just my law suit against them.

Awful!! The worst experience that i ever had in Miami as a total! Just placed a online order for lunch “ASAP”. The order would be ready at 6pm!! (Order happened at 1:30). Came to the place and they told that cant do nothing about it. When i asked if i could place a order with the same items, they said ok…. So as i write this down, im sitting in front of the empty line, in a 20minutes call, waiting for someone pickup because they cant refund ether. Probably nothing will happen and i will not be able to cancel and loose 100$, and going to next door. Not even a slightly chance of a customer service, any proactive action to understand the situation. 0 CS 0 attention

i don’t know where to start off with the customer service. from the moment my family and i stepped foot into the place, the supposed “manager” gave us an attitude the entire time. terrible customer service. I would give it 0 stars if I could. I work in customer service and i’m aware of what employees go through and the patience that is needed. however, my family and i are very genuine people with manners and respect. there was no need for rushing us with our order and rolling her eyes every 5 seconds. maybe next time her eyes will get stuck in the back of her head. We are not from Florida, so Pollo Tropical was a new place for us and we all waited to know what we wanted to eat before we began to order. When we asked a question about an item on the menu. The supposed “manager” that she claims to be, treated us as if we were mute and/or dumb. She slowly pronunciated words and continued to roll her eyes. We didn’t say anything about her attitude while ordering. However, we were dining in. And once the food was ready to picked up at the counter, we confronted her what her issue was. The supposed “manager” didn’t put half of our food on the food tray. The food that was left out from the food tray, was put on the bare counter…. The food however, was okay. 3/5. Service ZERO/5

They gave mevtwo of the same order and was not even whats was ordered. Ordered a chocolate cake. Didn't get it. Payed 30 bucks for a 10 dollar order. Be careful.

I live a five minute walk from this place I I come here quite often and the tables are always dirty, the cashier never listens to my order fully and I always have to send it back because of the large amount of beans after I specifically ask for light beans. And is it that difficult to hire people who can at least speak English???

The food was undercooked and even the soda tasted very very strange. The staff are obnoxious and don't know when to shut it. They are extremely loud to the point you can't hear your phone call. Management doesn't pay attention to their workers and just talk talk talk to people while being obnoxiously loud about it.

0 stars if I could rate it that. Placed a order online and arrived 15mins later inside to pick it up. There was about 5 people waiting to get online orders and no staff helping at all. I got in the line to order and same thing no staff helping. 20 mins later there was a line of about 7 people waiting to order, one by one a few left. One customer got mad and started to yell at the employees if anyone was going to help and no employee said anything until one at least said and I quote “if I take your order now who’s going to make your food? Cause I’m about to clock out now” so from 4:45 to 5:30 there’s no one to take orders? Cause we can all see that there were about 5 employees cooking and attending the drive thru. Avoid this place at all cost please.

Whoever was talking through the mic taking orders for drive through and handing out the food to customers Wednesday May 27 around 7pm was extremely rude. I am a frequent customer and go to any location that is convenient for me but while I am in that area and even though its close for me, I am NOT going there anymore. WORST CUSTOMER SERVICE. We just wanted to confirm that she got our order since some items did not display on the screen and she did not even respond. She just repeats the total to us even louder. Did not ask if we need any sauces in the pick up window. We asked for some and she hands out one while looking the other way and makes no eye contact. We asked for another and we just get attitude. Mind you we are being extremely polite asking for it saying please and thank you. But Pollo Tropical should not employ workers with this kind of unprofessional attitude. Not sure how she got hired. Cheesy yuca bites at this location is over cooked every time anyways.

We usually love pollo tropical but this location is trash!! The workers are lazy and not friendly when told that something was wrong on the order. This location was out of everything. Not coming back to this location ever.

Management please listen! This place needs urgent attention. The quality of food and customer service is poor and unsafe. I have seen unsafe cooking practices that could jeopardize the brand of pollo tropical and hurt people. Furthermore, they serve small portions which you can’t compared to what they are suppose to serve! Here is a picture of an individual cooking without gloves. One of the many unsafe practices at this place. Touching food without gloves...

There is a guy called TONY. Has the worst service ever. Asked me for my ticket in a terrible way like If I were gonna steal the food. As a Military member and customer of this restaurant people like him makes me going to another restaurant. That guy was working today may 31st at 5pm. Long hair and then I asked him for a Straw. Told me to wait. After 5 mins asked again and In a bad manner told me they were there pointing me. Really bad customer service. I think they don’t even know what is it

Horrible place not recommended The food was awful It did not look the picture they had advertised It tasted really bad The cookie was old I bought to go and regret I went there

Horrible Service. If I could give them zero stars I would. My doordash order was incomplete and upon a 2nd trip my tropichop came back with no meat. I tried to call and was on hold for 10 minutes before being sent to the answering machine. #WastedLunchBreak

Dry and unflavored Churrasco and Chimichurri. No seasonings whatsoever, and to top it off, there were absolutely no sauces available. Incredibly POOR customer service. My first time in a Pollo Tropical and more than likely my last.

This location never has any sauce it’s sad because it’s the closest location to me. I just picked up an order no sauces again 3 order in a row same thing.. what is happening sauce shortage ??? 2nd pic is my rice which is more of a mash potato I will be staying away from this location. Something needs to be looked.. the managers the staff not sure. But I know this is not pollo topical..

Shitty service. They messed up my order and forgot to give me my full order

Everyone was very rude ! The cashier literally rushed everyone to order their food and the manager that day was a white lady that was yelling at spanish man that was a coustmer , just about the whole time. Want be back there. Oh and the steak bowl was super skimpy. I have the picture of both rude people that work. The picture shows the rude lady that was yelling at the Spanish guy and the other picture is the rude cashier.

Absolutely Terrible this pollo tropical should have been shut down these people don’t care about your health they care about your money the black beans were not cooked at all the beans were harder then a rock also there meat are always dead and smelly PLEASE I ADVISE YOU GUYS DONT SPEND YOUR MONEY HERE!!!!!

Pollo Tropical🤮🤮🤮🤮🤮🤮 The chicken is consistently dry, and the overall quality of the food is poor. The advertisements are misleading, and it might be time for some changes. Consider letting the manager go, as well as reevaluating the ribs and black beans. We’re all quite disappointed. Additionally, it's unprofessional to see employees eating in the kitchen, and serving out food. And what is up with the female employee adjusting her wedgie. Never Again!!! 🤮🤮🤮🤮🤮🤮🤮

Pollo 34 the drive thru cashier it's nasty with the words and the manager no say nothing about ther doing

Will not be comeing back their your night mager dont know how to talk to the gest. And ask for her name and she told me maire and that was not her name . That was my spot now not coming back

On top of waiting 20 min in line, getting an attitude at the window, I opened my food to this gross hole in the styrofoam of my plate. I'm never coming back to this establishment again

If i could rated 0 starts I would, what a bad customer service from the lady at the drive thru, they seem to be understaffed, what a waste of my money, never had this issue in others pollo tropical location. They need to get a new manager ASAP

Ordered after 10 pm on the weekend and it was a huge waste of time and money. Just go eat anywhere else. Half the items I wanted were unavailable, then at the window they tell me “no sauces are available”. Then they give me my order in the drive through and of the four items I paid for, two were missing. I had to get out of my car and go inside to get the rest of my order. Food was cold, chicken was dry, and the beans I ordered as a side were not even half filled. Literally the worst experience of all time.

Happy to go to Pollo for my favorite tropichop but the attitude is diabolical. Don’t understand the bad treatment. If you don’t like your job work somewhere else

The staff is honestly just ridiculous, the whole store is just a mess and seems like its being ran from the top of their heads or smth and the staff there are just difficult... prime example inserted lol. Im guessing it was their rush hour but why are you pouring all your emotions out on a customer..? They obviously get overwhelmed easily and start stressing infront of you over a question. like just give me my food chuzzy

Very very weak pull pork sandwich, mine had no meat at all. If you like bun you will be happy. First time in to a Pollo Tropical don’t think I will give it a second look after my first try. I should have taken a picture unbelievable.

Terrible customer service (especially from the cashier) as soon as you walk in. Many of the items on the menu are not available. So far the wait has been 32 mins for my food. Not "fast food" at all. At a regular restaurant i for sure would be eating by now. Highly unprofessional manager, monday march 8, 2021 2:30pm. She did not offer any apologies and just said she wouldnt mind waiting this time at a fast food restaurant if she were in my situation.

I’m living in the northern states, Pollo Tropical use to be one of the most rewarding experience visiting Miami Beach. In this particular occasion the lack of management was evident, the dining area and tables needs be clean, and the attitude toward the customer was rude. The food flavor needs to back to the original taste. Pollo Tropical owner at Biscayne Blvd. Miami, FL needs to take a robust action, a lot room to improve. I’m so disappointed!!!!

Today, Friday 12/05/25, 9:30 pm I ordered a half chicken, and a quarter of the chicken came completely burned. I asked them to replace it, and instead of apologizing, the manager told me that next time I should bring the whole order back, instead of saying “sorry” for giving me burnt food. Very unprofessional and disappointing service.

Food was OK, but not impressed with online take out experience. Slow service and chaotic dining room. Woman behind the drinks was very rude, held hand in my face as if ignoring me although I was waiting for carry out for over 30 minutes. Had someone else from the back not shown a bit of care and costumer service I would have canceled order or done a credit card chargeback.

As others have stated, get it right. Today I went in to get ONE meal, a Chicken Quesadilia wrap meal. I leave. I eat a couple of mushed fry clump and then take a bite out of the wrap and it's a disgusting chicken Ceasar wrap. I threw it away.

The rice is always raw !!! Don’t get the rice. When I let them know to please exchange it they gave me an unacceptable attitude. Won’t be coming back to this Pollo Tropical. I suggest you find a different location.

That was the WORST experience that I ever HAD since I started to go in Pollo Tropical. There were no any kind of sauce, no desserts, the attendant are like Take your order and get out of my face, and the chicken came out raw. Note 1 for it. I would NEVER come back here again EVER.

Today, I ordered The surf& turf trio, but what got was nothing even similar to what they advertised, In other words, I got "a cat for jackrabbit" The size of the churrascos, one piece less than 2 centimeters, the other piece a chunk a grease and the third piece it barely was an inch and a half. The black beans, it look like a soup of beans, the shimps were not cooked properly, they look all soggy. THERE IS SOMETHING WRONG WITH THIS PICTURE PEOPLE???

+2

Should have read the reviews and gone to a different location. To start off, the employee taking orders at the counter was really struggling. We had to repeat what we wanted to order numerous times. He didn’t understand me when I asked for silverware. Had to repeat myself twice. While in the bathroom, an employee came in, was in a stall, talked on her phone for a few minutes, flushed the toilet and then LEFT! She did not wash her hands. (And she was in the small stall without a sink). Makes me regret eating any of the food here. If we get sick, we’ll know why. Food was lacking over all. Plantains were ok. Fried yuca seemed like it had been sitting out and wasn’t as crispy as we like. Chicken was a little overcooked and dry, and pieces were small. My bowl of beans was more like a bowl of bean juice. Whereas my husband’s actually had a lot more beans to it. Overall, very unimpressed. There are better locations to visit in Miami. Choose those instead.

First I order a Cesar salad and they put it in a carton instead of a plate and the dressing of the salad left the carton nasty and broken, I then remind my driver who was delivering to me to remind them of my fresh salsa and they told the driver that it was in the bag, when I receive my order I get no fresh salsa after my delivery DRIVER asked if it was in the bag. This is one of the WORST pollo tropical I’ve order from, I wish I had never ordered from there, I would rather starve :/

I’m a bit disappointed with the carelessness of the employees specially the cook serving under cooked ribs! I know it’s late and everyone is ready to go home, but management should emphasize the repercussions of serving under cooked meat. Please address the issue or a lawsuit will when someone becomes ill with a bacteria.

I dont recommend to stop here. They collect the order very poorly. Very greedy and don't put in enough chicken (all way chicken) . A waste of money. Management does not make up for your expenses and dissatisfaction.

I have been to numerous Pollo Tropical restaurants all over the south Florida area. I just had an experience in here that made me write this review. The employees continued to intentionally ignore me while servicing almost 3 customers who came after me. I worked in and managed a restaurant before; this service was unacceptable.

In 15 years of being a customer, I've never experienced such a terrible visit to Pollo Tropical. After seeing no line, I thought to myself, this is going to be a quick, nice, and smooth visit to get dinner and out. The complete opposite. Despite no wait time, the service was terrible. The drive thru attendant was nothing but rude with an extremely "annoyed tone of voice" noticeable through the mic. We asked for two tropichops, one of them was supposed to be a vegan chicken picadillo tropichop. Not only it was loud through the mic as they were all screaming inside but the window attendant NEVER made eye contact with us, never greeted us, never asked us if we needed anything else. When we got home, I noticed what was supposed to be my vegan chicken picadillo tropichop was nothing but a plate of black beans, white rice and lots of cut chicken breast. We took pictures of this right away. Obviously, we have the receipt and proof of this terrible experience that, unfairly, cost us closed to $25.00. Insane! Nobody else should experience what it is to pay for something you will not be able to eat/enjoy and deal with terrible customer service.

Majority of drive thru experiences here are very off putting. One occasion was asked by the drive thru cashier for cash instead of card claiming he’d provide a discount. Separately tonight waited from 8:20 (when I paid) to 8:55 in the drive thru line to get my meal. When I finally pulled up to drive thru window the cashier told me not to pull up all the way to window until he was ready with my food - not a great look telling someone not to watch their food being packaged. This also happened on a separate occasion and the guy claimed it was for drive thru wait time stats, I was asked to reverse then pull back forward. All around off putting staff at this location.

I gave this place not one, not two, but three chances. I came here three days in a row—like a hopeful fool. And every single time, they messed up my order. Not complicated stuff either. We’re talking basic, drive-thru-level competence. It’s chicken and rice. Look, if you’re going to hire people to take orders, maybe make sure they can actually take an order. I’m not asking for Michelin star service—I just want what I paid for. Once is a mistake. Twice is a problem. Three times? That’s a business model. Minimum effort, minimum standards. Minimum wage is fair, because maximum attention to detail clearly isn’t on the menu. In addition to this review- I did an online pick up for 6:00PM, I ordered 15mins prior and they made me wait 26 mins to get my food. So wild. Do better guys!!! Come on

It was the worst Pollo Tropical I’ve ever been to. I had ordered online in advance and it still took over 30 minutes to prepare. I ordered a salad and rice, but they gave me a bowl instead — even the container was different. The portion was half the size of what I’ve had at other locations. And unfortunately, no one in this store speaks English, so you can’t even properly explain what you want. Overall, a very bad experience.

Very disappointed. I found a piece of ice inside my food, which is unacceptable, and the guacamole tasted spoiled and old. This was a very unpleasant experience, and I expected much better quality and food safety

Worse Pollo Tropical i have been in the past 7 years, a disgrace to Argentinian Churrasco. Place smelled horrible muddy, stinky, you can defenetly find a better place, i would not even buy a plate of food to a homeless here.

I've visited several Pollo Tropical locations because I like their food. But at this location, the food is definitely substandard. The Tropimango was super watery. The two Tropichop chicken portions combined didn't even make up one regular portion. I won't be eating at that location again.

Just went thru the drive thru and I placed an order for a 1/4 chicken dark with black beans and rice. Instead I got a Dried out piece of white meat that was so dry it was literally a choking hazard. Lesson # 1 Always check your food before you drive away. Lesson # 2 Make sure that the cashier gives you a receipt. If you don’t follow steps #1 and # 2 you’ll end up pissed off like I am, as I write review. I called customer service to complain and for a future replacement meal.. Instead, I got a women who said I needed to have my receipt. Well the cashier did not give a receipt. And I almost drove off without my drink because he forgot to give it to me. And No utensils. And No sauce. He asked if I wanted any sauce when placing my order. And I said yes, garlic cilantro. What kind brain people are you hiring Pollo tropical needs to better train their employees so this kinda stuff doesn’t happen. And I won’t be wasting my time writing this one star review. To the Pollo Tropical customer service, you may want to rethink your policy before telling your customers that spend money in this establishment that you can’t help them. Maybe, you should call the store yourself for the receipt. It’s his screw up not mine.

Worker Gabriel was rude when ordering, kept pretending to not hear me even tho i was clear. He also later started clean around the place making very loud chair moving and slamming noises. Very rude and very bad tempered person. Please fire him. Food was dry. People, don't go to this place unless they clearly cleanup their act. Very bad employees. Don't give them your money and enable them.

Lisa Dadio

As others have stated, get it right. Today I went in to get ONE meal, a Chicken Quesadilia wrap meal. I leave. I eat a couple of mushed fry clump and then take a bite out of the wrap and it's a disgusting chicken Ceasar wrap. I threw it away.

Restaurante LA CARRETA Zaragoza

I've visited several Pollo Tropical locations because I like their food. But at this location, the food is definitely substandard. The Tropimango was super watery. The two Tropichop chicken portions combined didn't even make up one regular portion. I won't be eating at that location again.

Lucy Bastidas

Today, Friday 12/05/25, 9:30 pm I ordered a half chicken, and a quarter of the chicken came completely burned. I asked them to replace it, and instead of apologizing, the manager told me that next time I should bring the whole order back, instead of saying “sorry” for giving me burnt food. Very unprofessional and disappointing service.

Ray L

Just went thru the drive thru and I placed an order for a 1/4 chicken dark with black beans and rice. Instead I got a Dried out piece of white meat that was so dry it was literally a choking hazard. Lesson # 1 Always check your food before you drive away. Lesson # 2 Make sure that the cashier gives you a receipt. If you don’t follow steps #1 and # 2 you’ll end up pissed off like I am, as I write review. I called customer service to complain and for a future replacement meal.. Instead, I got a women who said I needed to have my receipt. Well the cashier did not give a receipt. And I almost drove off without my drink because he forgot to give it to me. And No utensils. And No sauce. He asked if I wanted any sauce when placing my order. And I said yes, garlic cilantro. What kind brain people are you hiring Pollo tropical needs to better train their employees so this kinda stuff doesn’t happen. And I won’t be wasting my time writing this one star review. To the Pollo Tropical customer service, you may want to rethink your policy before telling your customers that spend money in this establishment that you can’t help them. Maybe, you should call the store yourself for the receipt. It’s his screw up not mine.

Sasha Am

It was the worst Pollo Tropical I’ve ever been to. I had ordered online in advance and it still took over 30 minutes to prepare. I ordered a salad and rice, but they gave me a bowl instead — even the container was different. The portion was half the size of what I’ve had at other locations. And unfortunately, no one in this store speaks English, so you can’t even properly explain what you want. Overall, a very bad experience.

Randy Perez

Majority of drive thru experiences here are very off putting. One occasion was asked by the drive thru cashier for cash instead of card claiming he’d provide a discount. Separately tonight waited from 8:20 (when I paid) to 8:55 in the drive thru line to get my meal. When I finally pulled up to drive thru window the cashier told me not to pull up all the way to window until he was ready with my food - not a great look telling someone not to watch their food being packaged. This also happened on a separate occasion and the guy claimed it was for drive thru wait time stats, I was asked to reverse then pull back forward. All around off putting staff at this location.