Ashley Lyons

The quality and care of this location has really gone down. The only person that works there in the morning that really seems like she cares is the super nice blonde lady with the tattoos in the drive-through (early shift) She always takes really good care of me but if anybody else takes my order and makes it it’s not right. Coffee is straight up swamp water And it’s upsetting to pay that much for a coffee for it to not be right and for it to not taste right. And I always feel rushed on the speaker.

Aminah Lomax

I use to love coming here since I work at the Walmart right here in Crestwood but it just seem like they fell off to me. Why is it every time I order a strawberry refresher I always have to ask for strawberries. I never have this problem when I go to other Starbucks. Just like today I ordered one with no strawberries at all I asked for some the lady tells me at the last minute after I paid that they don’t have any , why wouldn’t you think to tell me when I ordered I just feel like that’s common courtesy.

Marianne Henry

Big disappointment, never order the Pink Drink at the Crestwood location. Drive a little further and get it at the Orland Park location where it is delicious every time. Today my drink had absolutely no taste it was so watered down and weak. I do give them points for good-naturedly refunding me, for that I was quite grateful.

Will J

Went to this location on November 7th and went through the drive thru and ordered 2 peppermint hot chocolates. While drinking my drink I noticed 2 times where there were peices in my drink, they were small enough that they went right down I figured they might be parts of whipped cream. When I was almost done with my drink I then felt a larger peice and when I pulled it out it was a peice of blue plastic. Just seems like too much of a safety and health risk to be brushed off so easily which I was after contacting support.

Marquita

Bad customer service. I’ve never had an issue getting my drink made properly until I came to this location. Very unprofessional.

Jugo S

Selling you products they don't have... 2 days but making different stories 🤦‍♂️ They sell you coffee, making you wait in line and then at window say, 1st day, "sorry we don't have it" and 2nd day "sorry our machine just broke down" Just be fair and say right a way that you don'thave products...Don't play that ugly brainless games with costumers. It's not just sell anything "we already make him wait in line, he'll buy something anyway". That is why starbucks rapidly declining... Respect your costumers and spending money in your place. You are still not monopoly like Amazon that you can do and charge whatever you want. Starbucks used to be good company with good products, good services and fair prices but NOW it is just overpriced company with good locations and brand 🤮

jasmine willis

I am writing to express my disappointment regarding a recent pickup order. My spouse attempted to collect order, but was unexpectedly asked for an authorization code, a requirement not previously encountered. This resulted in a delay and the inability to retrieve the order immediately. After contacting a manager, Andy, we attempted to resolve the situation. However, due to the significant delay caused by the authorization code issue, our iced beverages had been sitting for over fifteen minutes. We therefore politely requested that these drinks be remade. Unfortunately, this request was denied by Andy. We subsequently requested a full refund. During our interactions with Andy, we perceived several inconsistencies in his explanations, causing further frustration. Specifically, his assertion that the iced beverages were perfectly acceptable, despite their prolonged exposure to ice, was unsatisfactory. I would appreciate it if you would investigate this matter thoroughly and ensure that future pickup orders are handled with greater efficiency and clarity. A timely resolution to this matter, would be greatly appreciated.

Marla Webb

This is the worst customer service I received at this location, the lady at the cash register was very rude, inattentive, and very unprofessional; she seems like she was more focused on clocking out for lunch. I went in to ask for an exchange and all i received was a nasty attitude from her and she quote “the receipt looks goofy”, which is so uncalled for. The receipt clearly had the address. I handed her two receipts. One was for a gift card. The other one was for a cup. She just didn’t want to do her job. The way she conducted herself was very unacceptable. I’m so disappointed Colored hair heavy set white female morning shift

Brittney Hickman

I was just at this Starbucks location, my drink was not made how I ordered but I did not complain as I am on my way to work, however I did order an impossible breakfast sandwich and the young lady who is on food proceeded to hand the Caucasian male his sandwich in hand however when it came to me she sat it on the counter, I hope this is not racially motivated as I am a young black female but I am highly disappointed. I don’t know if she was rushing or what but I hope she learns that even the small things can insult someone.

Acqu L

I love Starbucks…but this one drops the ball. They ignored me for a few mins when I walked in…they were in a group taking cups off the wall. After I ordered, I realized how dirty this place was… I have never seen a dirty Starbucks 🤦‍♀️