3Catea

Good milk tea place. Inside is pretty simple and has seats. Two self order kiosks, one at register and one at the side. Milk tea is good and has a good amount of selection. The wait time for a single drink was about 5 minutes at 2:30 PM on a Monday.

Rice Frost is so unique—creamy, lightly sweet, with a comforting rice aroma. Perfect cozy drink! Great environment！Definitely best place hang out with friends！

Great and unique drinks. Very cute internal decorations. Strong recommendation.

Love the Icy Peach! Perfect balance of sweet and tangy, super refreshing for summer. Will definitely order again!

My favorite boba tea in bay area! The sweetness is just right for me. Never miss their mochi series, their size is relatively Small though.

Purpial

The drinks were good and unique! I feel like I got something new coming here which was nice. I got a mochi barley burst, and my friend got a avocado mango drink. I would say this is definitely a place worth trying out if you are looking for something new.

Olivia

Love this place! The drinks are super fresh and not too sweet. Big fan of their avocado drinks and the boba has great texture. definitely coming back.

jialu

Rice Frost is so unique—creamy, lightly sweet, with a comforting rice aroma. Perfect cozy drink! Great environment！Definitely best place hang out with friends！

Wenbing Hu

Great and unique drinks. Very cute internal decorations. Strong recommendation.

Jialu Wang

Love the Icy Peach! Perfect balance of sweet and tangy, super refreshing for summer. Will definitely order again!

Tina T

It’s one of my favorite boba shops in SoCal and I’m so glad that I don’t have to wait till the next time of visiting LA to have it 😻Variety of boba milk tea menu with plenty of lovely meow decors!

Nigel Pun

Good milk tea place. Inside is pretty simple and has seats. Two self order kiosks, one at register and one at the side. Milk tea is good and has a good amount of selection. The wait time for a single drink was about 5 minutes at 2:30 PM on a Monday.

Molly Woo

Worth the long wait with high quality of every sip!

Wait is longer than normal boba places but it’s totally worth the wait and the drinks are unique and delish! Definitely will be a regular here!

Felix “Felix” Ko

Wait is longer than normal boba places but it’s totally worth the wait and the drinks are unique and delish! Definitely will be a regular here!

$7 for a drink is kinda expensive. Overall it’s good but the new drink I tried doesn’t have boba. Their photo kinda mislead me to think it’s boba.

Have not bought a Boba drink lately. 7.50 plus tax. Not much expectation for services. If this place and other would teach their employees to say hello to customers when we walk in, customer will be more at ease.

One of my favorite milk teas in the Bay Area! Their tea has a unique and delicious flavor and the bobas are perfectly chewy. Unique cat decorations inside. Only minus one star since they aren’t super friendly and charge extra for a bag even when you’re buying lots of drinks.

Limited drink menu during soft opening; Drinks are great as usual (other stores in LA); Missing 1 star because the wait time is too long (2 hours)

Sunday Jan 4 2023 1:34 PM tasty crowded Sunday afternoon. restrooms out of order.

+6

I tried the Mango Sweet Dew. The combination of smoothie, jasmine green tea, fresh mango, coconut milk, house-made milk, agar boba, and pomelo was both refreshing and satisfying.

Good taste and nice place, but super long waiting time. Can’t believe it took us 20mins to wait and there isn’t too many people. The operation efficiency needs improvement. Revisited, ordered online this time, pretty fast and convenient.

Had a bad experience years ago in this location. But today I walked in and ordered 2 drinks, got them ready in 5 minutes. Both tasted great. Drinks were place in mini cooler bag, the bag is very cute. I hope this store can stay this way in the long run. I guess going here on weekdays can avoid long wait. Ordered: Mochi Barley burst. Ruby biscotti. Their barley popping bobas are one of the kind.

I try this because my friend recommended. The interior design are nice and clean. But there are not a lot of seats. I tried the avomango sweet dew, taste good, recommended. My friend tried soybean Dan Cong milk tea. That is not our taste. But people who love soybean milk tea could have a try. It is a great place to order a drink for togo.

Wendy Z

Good taste and nice place, but super long waiting time. Can’t believe it took us 20mins to wait and there isn’t too many people. The operation efficiency needs improvement. Revisited, ordered online this time, pretty fast and convenient.

Grace C

Had a bad experience years ago in this location. But today I walked in and ordered 2 drinks, got them ready in 5 minutes. Both tasted great. Drinks were place in mini cooler bag, the bag is very cute. I hope this store can stay this way in the long run. I guess going here on weekdays can avoid long wait. Ordered: Mochi Barley burst. Ruby biscotti. Their barley popping bobas are one of the kind.

PH

I try this because my friend recommended. The interior design are nice and clean. But there are not a lot of seats. I tried the avomango sweet dew, taste good, recommended. My friend tried soybean Dan Cong milk tea. That is not our taste. But people who love soybean milk tea could have a try. It is a great place to order a drink for togo.

Very long waiting time on a sat night. Looks like they don’t have enough staff. Ordered avocado mango drink, barely any avocado flavor, tastes just like mango milk. Not recommended.

We tried ceylon latte (锡玉拿铁), however, it didn't has zero sugar choice. We end up with slight sweet but it still tasted too sweet. Generally the taste is just okay. It's good to order online in advance to avoid lines.

I like osmanthus milk tea. Taste unique, fresh and a good blend of eastern tea with milk. Fruit teas and smoothies seems a bit too sweet even with 0% sugar. Expect half to one hour wait during weekend.

I only like the Mochi Barley boba. The customer service is not good.

Taste is 5/5. It’s so good. But omg for this one drink, I waited a little more than 45 minutes. Granted, I was number 150 and when I finished ordering, they were on number 120. The taste is good, but idk if it’s worth the wait. Hopefully when other people go, their wait times are usually shorter. I was thinking maybe they ran out of the tea I ordered. But I would have appreciated a heads up if they were brewing tea

Tasty drinks with good quality! I have been here many times but today the service quality is poor. There are over 4 staff working there and there is a line (4-5 people) for picking up drinks. But each time one client picked up the drink, the staff responsible for serving pickups turned around to make drinks, ignoring the line. After 1-2 minutes, the staff will turn back and serve one pickup client, then back to making drinks. I don’t think this is a good way to handle a line of clients waiting by doing so. As a client, I felt being ignored and waited much longer than expected to get my drink.

Ordered less sugar, but still too sweet. Don’t like it.

T S

Taste is 5/5. It’s so good. But omg for this one drink, I waited a little more than 45 minutes. Granted, I was number 150 and when I finished ordering, they were on number 120. The taste is good, but idk if it’s worth the wait. Hopefully when other people go, their wait times are usually shorter. I was thinking maybe they ran out of the tea I ordered. But I would have appreciated a heads up if they were brewing tea

Yue Lu

Tasty drinks with good quality! I have been here many times but today the service quality is poor. There are over 4 staff working there and there is a line (4-5 people) for picking up drinks. But each time one client picked up the drink, the staff responsible for serving pickups turned around to make drinks, ignoring the line. After 1-2 minutes, the staff will turn back and serve one pickup client, then back to making drinks. I don’t think this is a good way to handle a line of clients waiting by doing so. As a client, I felt being ignored and waited much longer than expected to get my drink.

Bailan Fan

Ordered less sugar, but still too sweet. Don’t like it.

Thuy Luu

I only like the Mochi Barley boba. The customer service is not good.

Don't know how it's possible to be so slow even with online ordering. 8 minutes per order while I was waiting. Drinks are great - amazing even - but they need to be way more efficient.

Isaac Madera

Don't know how it's possible to be so slow even with online ordering. 8 minutes per order while I was waiting. Drinks are great - amazing even - but they need to be way more efficient.

jasmine milk tea was 10/10 but i waited over 45 minutes for a singular drink

Have bought in person twice, pricey (2) with good flavor (4), combined 3 stars in store. But for Delivery Platform orders, it's really pricey, like $10/cup without service and delivery fee. Less ICE is 1/3 cup of ice when arrived?! Service is so-so, pretty slow. wrong orders twice, and cannot change/customize toppings (why?).

I’ve always had very consistent drinks here until last night. I ordered a Jade Matcha Latte, but this time it came out slightly sweet. That’s pretty unusual because it’s always been pretty bitter since no sugar is being added. I’m not sure what exactly happened. Was the formula changed? I was pretty disappointed.

We recently moved to the Bay Area from LA and were excited to visit the 3cat store in Milpitas, since we were regulars at the 3cat locations in San Gabriel, City of Industry, and Chino Hills. Unfortunately, this Milpitas branch was a disappointment compared to the others. I always order my drink with two extra servings of boba—and at every other location, they automatically serve it in a larger cup to accommodate the added volume. It’s a small but thoughtful detail that makes sense. But here, they used the same regular cup, so after packing in all the boba, I was left with what felt like half a drink. Definitely not worth the price. We also asked for a cup of ice water, which is standard for my 9- and 4-year-olds after they finish their sweet drinks. In the LA-area stores, we were always given proper cups with cold water—no issue. At this location, they handed us a warm cup of water in a cheap party cup. Not unsafe, but it felt like an afterthought. To be fair, the drink quality was consistent with the LA locations, which we appreciated. But the customer service here was lacking—not rude, just completely inattentive and thoughtless. It’s those little things that shape the customer experience. Honestly, if this level of service were offered in the highly competitive LA market, this store wouldn’t last long. People there have options, and small oversights like these would drive customers elsewhere. It’s also worth noting that this location has the lowest rating of all the 3cat stores we’ve been to, which honestly just confirms our experience. The product is solid, but the service has a long way to go

expect to wait for more than 40 mins for a drink even if you order ahead in the app. Not worth the wait especially given that there are so many good milk tea places around

Extremely slow. There’s no other order there but I still waited for 20 minutes. The staff are chatting, no one cares about your drink

We ordered, waited 40 min -> not good drink

Will never come back, o service at all, and keep people waiting while it is not busy. It does not make you look popular but makes you so unprofessional! After you place an order you can not even find a person to ask. Their price is expensive, but the service and quality of tea doesn’t match the price. Bay Area customers are nice but doesn’t mean the business can take advantage of it~ Not busy at all but keep you waiting for more than 40 mins. If you asked them, they give you a face that this is how it is, why you can not wait, everyone have to wait here. Shifting all the costs onto the customers, including their time, is something I really don't appreciate about this shop. They want to make money but are not unwilling to hire more staff, even though they don't have many orders. They make customers wait for a long time to seem popular. Look at Happiness Hall and Sunrise next door, they have way much more orders but never keep customers waiting for so long and they will communicate with customer.

It was extremely disappointing experience at this boba tea shop. The store manager who’s speaks Cantonese and Mandarin lady had an poor attitude, making the visit unpleasant from start to finish. Her unprofessionalism was evident in her rude and dismissive behavior. Ordered 2 drinks on a Togo app at 12:35pm , the app showed estimated time is at 1:21pm . When I arrived at the store around at 1:00pm , I was curious why take so long to get 2drinks only ? So I asked the lady ( the store manager ) and she said almost ready . Okay , I waited for another 10 minutes, asked them again , she said in a minute , okay , fine . Takes 10 more minutes. In the mean time so many people they’ve got theirs drinks already . I asked the lady one more time , she said it’s packing right now . And finally I got my drinks at 1:40!!! They skip the online orders , and make the walk-in customers orders only , I mean you can just closed the online app as well! She makes customers wait that much longer. But no any apologies!! Considering this experience, I strongly recommend that the shop temporarily close down and retrain their staff, especially the management, to ensure they understand the basics of customer service. This would be crucial for them to provide a more welcoming and enjoyable experience for future customers.

Please be aware of their online ordering system. We made an online order but didn't notice they were closed early. To my surprise, the transaction was posted on my credit card after a few days. I don't know why they accepted orders after closing and why they could successfully charge my card without providing anything. After calling the store, the employee told me they cannot find my order nor refund it. They asked me to call my bank without any apologies. The ordering system is ridiculous. It never sends you any emails or text. Your order page will be refreshed every few minutes until it logs out automatically. You are not able to retrieve your old orders if you cannot remember your randomly assigned order number or get a screenshot before it is disappeared. I cannot imagine I have to get a screenshot as a proof of purchase when just buying a milk tea? And of course I cannot remember the order number so that's why they cannot find it! It asks you to log in with the phone number when ordering, but never sends you anything so what the purpose is for providing the phone number?

The service was terrible. All the drinks I wanted to order were sold out, so I had to settle for a regular drink. Then, when I asked to switch to non-dairy milk, they told me that I needed to order in a different way, which ended up increasing the price to almost $10. Will not return again.

I ordered one Fruit Melody and the strawberry was rotten. Just disgusting….

Come for the lack of Jasmine tea, stay for the hostility. A truly immersive experience in being ignored.

Used to be my favorite boba tea place from LA and I told lots of friends about them. However the quality and flavor of the Milpitas store have been declining. The Avocado mango drink used to be my favorite and now it lacks avocado flavor and the mango tastes it from canned mango with syrup. Over the time I ordered 10 drinks and collected 1 free drink that I was excited to get today. When I tried to order my free drink, it only allows me to select from a subset of the menu, none of ones I like. I called the store to ask if they can help me change it manually since it’s just $7.5 off a drink any way, the person rejected me. Very upset day without my drink and they have lost a loyal customer.

I walked in during non-peak hours with only three other customers in the store and placed my order via the kiosk, but ended up waiting 30 minutes just to get one drink. The AC didn’t seem to be working properly, so it felt like standing in a sauna for half an hour, really poor experience for a walk-in customer. On top of that, the staff was not friendly.

Waited a full 30 minutes for a milk tea, and this was during what seemed like a completely non-busy time. To make matters worse, the cup was clearly of poor quality because it gave way and spilled the drink everywhere. Seriously disappointed with the service and the quality

Ok C

Waited a full 30 minutes for a milk tea, and this was during what seemed like a completely non-busy time. To make matters worse, the cup was clearly of poor quality because it gave way and spilled the drink everywhere. Seriously disappointed with the service and the quality

I've been a loyal customer, visiting this shop dozens of times. However, my most recent experience was unacceptable. I ordered my drink with minimal sugar, but it was overwhelmingly sweet—tasting like full sugar, and undrinkable for me. When I politely asked one of the staff (who appeared to be a representative of the shop) if they could remake it with zero sugar, she flat-out refused without offering any solution. The lack of accommodation for a clear error is disappointing. Will not return.

zhixuan yang

I've been a loyal customer, visiting this shop dozens of times. However, my most recent experience was unacceptable. I ordered my drink with minimal sugar, but it was overwhelmingly sweet—tasting like full sugar, and undrinkable for me. When I politely asked one of the staff (who appeared to be a representative of the shop) if they could remake it with zero sugar, she flat-out refused without offering any solution. The lack of accommodation for a clear error is disappointing. Will not return.

Joy W

I walked in during non-peak hours with only three other customers in the store and placed my order via the kiosk, but ended up waiting 30 minutes just to get one drink. The AC didn’t seem to be working properly, so it felt like standing in a sauna for half an hour, really poor experience for a walk-in customer. On top of that, the staff was not friendly.