Chili's
Tex-mex · Mount Pleasant
Über Chili's
Bienvenidos a Chili's Mount Pleasant, tu rincón familiar con auténtico sabor Tex-Mex y platos americanos clásicos. Disfruta de un ambiente acogedor con un toque del suroeste, perfecto para compartir momentos especiales con tus seres queridos. ¡Te esperamos para ofrecerte una experiencia deliciosa y...
Bienvenidos a Chili's Mount Pleasant, tu rincón familiar con auténtico sabor Tex-Mex y platos americanos clásicos. Disfruta de un ambiente acogedor con un toque del suroeste, perfecto para compartir momentos especiales con tus seres queridos. ¡Te esperamos para ofrecerte una experiencia deliciosa y memorable!
Was Kunden über Chili's sagen
Chili's in Mount Pleasant receives mixed reviews. Many customers praise the friendly and attentive staff, especially servers like Crystal, Simone, and Terri. However, slow service, inconsistent food quality, and cleanliness issues are recurring complaints.
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Tip: If visiting during peak hours, be prepared for potential delays in food service. Some reviewers suggest the staff is great, so a good experience is possible.
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Bewertungen von Chili's Mount Pleasant
Simone was our waitress this evening and she was super helpful. We were tired and hungry and had been traveling. She helped us find what we w were looking for. We had a complicated order and it was 100% right. Drinks were refilled promptly. Appetizer was out fast. Just a overall wonderful experience.
Dined in (11/28/25) with a party of five. Two adults, two teens, and a toddler. The hostess met us at the door and made conversation about Spiderman because our son was wearing a Spiderman beanie. She observed how many were in our party , gathered our menus, and showed us to our seats. The server was a young male (so sorry I cannot recall his name). We were greeted with a smile and ordered our drinks. He offered appetizers. We wanted queso but they were out. He did apologize and recommended other options. Very nice and knowledgeable of the menu items and listened to our order patiently. He refilled drinks without having to ask and our food was served in a timely manner. All orders were received and correct.The atmosphere was quiet and calm. We were the loudest ones there lol. The manager even greeted us. When they found out it was my birthday they gave me the lava cake with ice cream. Very nice staff and excellent service. Everyone was competent and most importantly NICE. I have enjoyed every experience with them and will continue to dine there in the future.
Staff welcomed us as we walked in the door. Everything was clean and well put together. The food came out perfectly and the service was great! Very impressed with the entire experience!
We were staying at a nearby campground and decided to eat dinner here since it was raining!Crystal was our server and she made our dinner so enjoyable. She was very knowledgeable about items on the menu and answered all of our questions. She continually checked on us, as well as others, to make sure we were all okay or if we needed anything. We loved how cheerful and friendly she was because we have experienced differently elsewhere. The whole server team gathered, and I believe even the manager did too, to sing their version of Happy Birthday to another customer! So fun! The food was delicious-my husband ordered the ribeye and broccoli and I ordered the Old Timer burger and fries. Our food was delicious. Highly recommend this location of Chili's in Mount Pleasant!
Give credit where credit due into this location during an ice storm and add a lot going on but they handled it well. Good crew and staff. Good food thank you
My dates ribs were superb. My Santi Fe salad with grilled chicken was way too spicy for me. I actually gagged a few times.
All in all, we had a pleasant experience at this Chili's despite not being much of a fan. The staff was excellent. I ordered a brisket burger and my partner ordered a salad. We came back later and ordered drinks. The burger was fine but I wish I would have just ordered the brisket quesadillas, I had that debate going on in my head (when in doubt, go for the quesadillas). My partner ordered coffee and she said it wasn't good. Our server promptly apologized and took care of it. All was well.
Enjoyed a family outing. Everything was good, except it took over 50 min for food to come out. It was a busy night, 2 orders went to another table, so they had to remake those orders, then they ran out of an item (had to make more - corn). The manager came out (she was super nice and apologized for the mishap in meals).
This is the first time I've been back in a few years after having too many disappointing food outcomes. We came for lunch and I did the lunch combo where I got a soup bowl (enchilada chicken) and half grilled chicken bacon avocado sandwich. It usually came with fries but they were not busy and the waitress allowed me to switch to black beans. The food was very good this time, perfect lunch portion and the staff attentive. The audio going on inside wasn't too loud either which allowed us to talk to each other in normal tones. Loud background while I'm dining drives me nuts.
I order the same thing every time. They must have got a new cook because it was actually well prepared. I stopped going for a while due to my favorite meal not being done correctly. As for the server. Well she wasn't very good at her job. I ended up having to get my own to go containers off the bar and calling her over at least once because she rarely checked on us and when she did it was in passing. After we got our appetizers we were beginning to think she thought that's all we wanted because we ended up having to call her over to order, not only our food, but another beverage as well. We were sitting in the bar and I told my husband maybe we should move TO the bar and get better service from the bartender but we chose not to do that. We paid through the little kiosk and went on our way. I'll probably go back sometime but won't be sitting in the bar.
Today I wanted something other than a quick lunch so I stopped into the local Chili's. I decided on the margarita chicken with black beans and rice. The chicken was moist with a good flavor that finished citrusy. The beans were cooked well and had a decent flavor also. The rice was unfortunately cold and under cooked. They could have taken the time to clean up the plate a bit but that's just my opinion. There were only about 6 tables when I walked in so the service was fast and friendly. They always have an upbeat environment here with the music and employees.
I can't rate their food or atmosphere because we walked in and were never greeted or seated. After nobody even acknowledged our presence for a few minutes we decided to leave. It wasn't even busy and there were plenty of servers in sight. Perhaps they aren't allowed to seat customers and leave that for the host/hostess, but a guest should never be left unrecognized. They not only lost my business for this date night but for all subsequent date nights.
My husband and Iwent last Saturday and it took an hour before we could even order our food. The bartender was super busy …There was no help for her!! that’s management fault she had no help. She was trying to service a full bar. I ordered a glass of water how to get our own utensils. Finally our appetizer came out we did eat so we sat there and sat there to order our main entrée and no one ever took our order, so we just got up and left. We did pay for the appetizers and the beer was completely out. My husband wanted a Coors and they had none that is management fault!. The bartender was super nice, but she could not handle a full bar of people no manager standing around seeing what was going on. This is ridiculous. You don’t run a place of business like this.!! It’s our only Chili’s and we try to visit there often, but I will not go back until things change. !!! MANAGEMENT!!!!
Slow Service and not followed up with to see if anything was needed. Food took way too long and two out of three orders were wrong and did not taste good either. Won't be back to this location. The one in Sulfer Springs is great.
I wish there was a zero star! My sister and I wanted to eat dinner there but we ended up leaving. They sat us quickly but after 10 minutes with nothing, not even water we left. It wasn't busy, there were 3 wait staff standing around talking and we even heard them trying to figure out who our table belonged to. The table behind my sister was waving their hands around teying to get help. They were terrible! I guess they didn't need my tip & I can tip very well.
My wife and I came in during the height of lunch time, around 12:30 on a Saturday. Parking lot was pretty empty, that should have been the first clue. First thing we noticed when we walked in was the restaurant did not smell good, like someone had thrown up and was just cleaned. We were seated and our drink orders were taken like normal. Then 15 minutes go by and our waitress was nowhere to be found. We decided to leave as the wait was too long.
I guess manager Jeremy was to busy flirting with younger staff then to come apologize to me when bartender told him about my experience! $11 sandwich, the lettuce is all over the fries, sauce is a little dab and more off sandwich then on it! Bar was sticky, bathrooms were horribly nasty and smelled of urine, how is this place ran so poorly? This place definitely screams “manager doesn’t care” !
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2403 S Jefferson Ave, Mt Pleasant, TX 75455
Mount Pleasant, TX 75455
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