Michelle

Everything I order is great. Mobile and in-store ordering are awful. Long wait times, wondering if anyone is even going to tend to the customers at the front of the store. Drive thru seems to be the only priority, as if people that take the time to get out of their cars are somehow less important. Doesn't matter how long ago you placed your mobile order, it still won't be ready, leaving you waiting an additional 15 to 30 mins.

Chloe Hirt

There was a maggot in my chai latte, spat this out shortly after getting home. I am very disappointed since I have gotten food and drink from here in the past and have loved it

Purple On Three

Stopped inside on a beautiful afternoon around 2:00 p.m. Someone working there mentioned to someone named Alex that there was someone in the front to wait upon. That would be me.😅 After another few minutes someone, I'm assuming Alex, walked by and said "I'll be with you in just a few moments." I waited for what seemed like another few minutes. Alex walked by again with the bucket in his hand and after standing at the front counter for a few minutes and no one else in line behind me or in front of me, I just left the establishment without any coffee. So I can't rate the food or coffee at the restaurant and I probably won't bother going back.

Lee Wotman

Good coffee & sweet treats as always but unfortunately poor service. Luckily I'm a frequent visitor so ok but if this was my first time I wouldn't come back Staff were poor communicators, slow, no initiative, no-one seemingly in charge. Messed up my drinks order twice, weren't great when I queried one of my drinks & when I asked for a stirrer you'd have thought i was an alien Come on Tim Hortons, please step it up & give your staff some training, especially in customer service

JaxTheWolfy

Every time I go to this Tim Hortons, I place an online order for pick up. They're usually very busy and it's easier for me to go in and grab something quick without waiting long times in a line. For the last 6 online orders I've placed, I had ordered a donut. Each and every time I approached the counter to grab my order, there was only the two drinks and no donut. Every single time, I had to go to the counter and show them my receipt to receive the rest of my purchase, completely negating my attempt to "surpass the line time" and I brought this up to them once when I received the wrong sandwich and still did not receive my donut. To this, an employee responded "I'm sorry, we're training a lot of new staff." I am well aware what it is like to work in retail and restaurants with fast food, but 6 times in a row is ridiculous. Normally, that would not be enough for me to leave an angry review, but this last visit made me feel appalled. Today, I walked across town from my house in light rainy weather to order two pumpkin spice ice caps. When I arrived, my app wasn't working so I went up to the counter and waited for an associate to just order in person. I asked for the two pumpkin ice caps and she told me they weren't serving them in store until the 21st so I would have to order online. I explained that my app wasn't working so she looked at it and called for a supervisor to which the woman yelled from across the room "if the app isn't working I can't fix it" instead of coming to resolve the problem. The lady at the counter asked me to try and reset the app, so I sat at a table to attempt to reset it. I forced the app closed, I even reset my phone entirely and the problem persisted. I still couldn't order from the app, and the associates just said "I know the app is working because we've been receiving mobile orders all day" while having this conversation across the entire building mind you. I go there every other day and it felt like the employees (managers mostly) seem to know me at least a little but this was insulting. Not being able to get an ice cap until the 21st when it's the 18th? And I proved that I tried to order it online? It is ridiculous that they couldn't make an acception or atleast apologize for the inconvenience. Instead, I was made to feel like it was my fault and until I could figure it out, they weren't going to do anything to help. I left the building without ordering anything and am honestly contemplating never going back again. The drinks are good but don't go here if you expect customer service. The employees here have none.

Heather Hughes

The store was dirty and the staff was very inattentive. I was not greeted upon walking in FOR SEVERAL MINUTES. I stood there waiting for staff to take my order. That gave me time to see how dirty the place was. Dirty tables and floors….I tried to ignore that. As I waited, the staff was right there in front of me, but they were more focused on getting work tasks done than taking care of the customers. When I finally was asked for my order, I read EXACTLY WHAT THE MENU SAID, which was a “Coffee mocha”. Yes, I know that’s also known as a café mocha, but I just read what the menu said figuring that’s what the staff knew it by. The server had the audacity to CORRECT ME, and say it wasn’t a coffee mocha, that it was a CAFÉ MOCHA, even though the menu clearly said - in large words right above her head - that it was a coffee mocha. I couldn’t believe that after having to stand there for minutes that I was THEN being corrected on the name of a coffee. I couldn’t get out of there fast enough. I wish I didn’t even stop here.

Christina Smith

Wont be ordering breakfast combos any longer. This is the 3rd time ive had my order wrong. I go through the drive through and dont open my items until i am home. Ordering a breakfast sandwich with bacon you would expect at least 1 piece of bacon. Ive tried to call the location several times and they do not pick up. Very disappointed

Ginalyn Cowles

No stars for no service!! Waiting at the order point for over 5 minutes will no service. All the staff were having too much fun laughing at the drive thru window. Waited a little long to see if anyone would serve me but nope just walked back and forth. Oh well.. guess I will save the money.

Bonnie J

Absolutely appalled at the treatment by an employee at this Tim Hortons! Manager was called and didn't seem like it was any big deal that her employee was acting rude and saying ignorant comments behind the drive thru window! To be fair, she didn't think we could hear her! However, those inside the store could! Absolutely disgusting behavior.

Danny Woodbridge

I frequently visit this Tim Hortons, and I’m frustrated by the lack of healthy food options. The few items that are somewhat health-conscious, like the spinach egg white bites, are almost always sold out. This has happened multiple times, and today was especially frustrating as I was on my way to an appointment and didn’t have time to stop elsewhere. It’s disappointing that they don’t seem to keep these items in stock, making it difficult for customers who are trying to make better food choices.

Rebecca Oyer

I visited Tim Hortons earlier before heading back to school. I ordered a Large white peppermint hot chocolate. I received my large cup not even filled fully, and no peppermint flavoring. Very disappointed to be paying for something and not even getting my moneys worth. Do better, normally this specific tim hortons is spot on, but todays workers were LAZY

Nikki Pison

First time at Tim Hortons. This is supposed to be a coffee and donut shop? Coffee is barely drinkable, tastes like pure syrup with no actual coffee in it and the lid would not stay on so hot coffee spilled all over the car. Boston cream donut had ZERO filling, just a lump of dough. Well, now I know I’m not a fan.