Karen Brown

Went here to the drive thru no one in drive thru and no customers inside. After ordering I pulled up and paid for my food. Then the lady told me to pull to the front of store and she would bring my food out in 5 minutes cause they were waiting for biscuits to cook. I said there's no one behind me I'll wait here because last time I was told to pull to front you forgot about me. She said no worries! I pulled to the front where a lady was sitting in a blue Mercedes. After 10 mins she went in the store and came back out with a receipt but no food. So I went back in and asked Trevor what's going on? With a nasty tone he said we're still waiting for biscuits. I looked past him and noticed there was no fresh chicken or fries up just old dried out food and it's 10:30am. It looked like the closing crew just left everything where it was locked the doors and left!!! WWOOOWW. I then proceed to ask for my money back. With even more nastiness and attitude Trevor decided he was going to argue with me about the food and how long I had been waiting. Pure trash!! Will never come back and I have been a loyal customer since it opened. Good luck coming to get food here!!!

Ian Lopez

Extremely slow service and horrible customer service from the employees the manager seems like she is always in a bad mood very rude and unprofessional would not recommend

F A

Waited 20 mins in drive thru. Was told park in the front itll be 5 minutes to get my chicken sandwitches. turned out to be another 20 minutes. Since i knew they would forget my order i parked and walked inside. I saw them give the sandwitches i was waiting for to people that arrived and ordered after i did which is the reason i got down. Lady rudely asks me what did you order! 2 sandwitches?! Yelling at me cant you see were super busy. Super rude service. Worst experience ever.

R C

Customer service is lackluster, food is never ready even if you order online they forget items, there’s always a wait time pretty much nothing is ever ready. Don’t waste your time this location is terrible

Yenlun Chen

If I could give 0 stars, I would. When I walked in, there were only three customers in total (one waiting at the counter, one waiting for takeout, and myself). I even checked the drive-thru before going in — only 1 or 2 cars in line. Despite this, customers stood there for about 10 minutes completely ignored. The three staff inside were loudly joking and chatting with each other while half-heartedly working, without acknowledging any customers. The customer in front of me looked frustrated, kept shaking his head, and had to ask staff directly before being told the chicken tenders weren’t ready. The other customer waiting for takeout had clearly been ignored longer than me, and finally had to ask “Can I get my order?” before staff even bothered to check his name and start bagging. Meanwhile, another employee walked in from outside straight to the back, not even glancing at us. The whole place showed zero respect for customers, poor management, and no organization whatsoever. I decided not to wait any longer and went to Jollibee instead. Avoid this location at all costs.

Oscar

They will leave you standing for 10 minutes with no line while they take drive thru orders. Got told it would be a 25 minute wait just after drive thru got all the chicken. Left after manager told me "Oh well."

D Money

Do NOT ever order ONLINE or MOBILE or IN PERSON. If you do, make sure that you FOLLOW UP with the cashiers after waiting 10-15 minutes on a non-busy day. Your receipt and order will pile up with a bunch of other receipts and they fill the orders in NO specific order (except drive thru). I just had popeyes the other night, I did a mobile small order, I waited 20 minutes before getting there, and I waited another 30 minutes before my order was ready. I only got my order because I went up and asked about my order and the store wasn't even busy. I noticed a few other customers were doing the same thing. Do yourself a favor and get in the drive thru. If you do mobile order, pick it up in the drive thru. It's hella faster. As I was waiting 30 minutes, I saw the cashier put 5+ receipts on the dashboard. 1-2 other workers would casually just pick one receipt and fill that order not caring which one was ordered first. I have no clue why these workers are not doing orders based on timing.

Trevor Rouse

The workers and/or management here can't seem to tell the difference between boneless and bone-in wings. Every time I give them the benefit of the doubt, and every time they have failed. Even someone that doesn't work in food can easily tell the difference, so how does someone who works there seemingly unable to tell? Do they also know that boneless costs extra? Because if their objective is to scam customers on wings, then they've succeeded. Every time I've ordered boneless, they've given me bone-in wings, and I was still charged for the boneless. The order literally puts the word "boneless" in full capital letters, so again I'm not understanding the confusion. There isn't another store for miles from my house, so its disappointing that my favorite chicken spot can't seem to get my order correct. Ever. On top of that, every time I order mac n cheese, they always forget my utensils, which is quite literally right next to the window. It would only make sense that the bone heads that work there keep giving me bone in my wings, so try to avoid this Popeyes as much as possible. :)

Prisilia_ andrade

I just went here and my chicken was raw still and some hair in the food

Steve li

under staffed . Long wait for the food. Seems like this place is running by untrained management . Staff talking behind counter while new cashier struggle to take order .

Adrian Watson

The little short Mexican lady in there is the rudest Manager I’ve ever ran into. I come in there for work at least three times a week sometimes four or five. I order the same thing every time and I get extra mayo and pickles on my spicy chicken sandwich All of a sudden, I can’t get extra pickles and if I do, she only gives one extra. Her customer service is terrible. That’s just one thing that irritates me. She’s always rude. She is not accommodating at all whatsoever. I’m gonna get her name so I can post it on here. She’s irritated me today. For a longtime customer who comes in consistently, you think she’d act a little better

Jason C

Standing at the counter writing this review, three guys working in front of me, did not greet me, no eye contact, not a simple “I’ll be right with you” it’s been roughly 5 mins and counting. It’s if I’m invisible. I understand they are busy but need better training and customer service. At this moment still no one care to acknowledge my existence. I think I’m leaving now.

Chen Leo

TO OVER.....I BOUGHT IT 10 MINUTES AGO AND I STILL DON'T HAVE A TECEIPT I ASKED TWICE IF IT WAS MINE