Mellow Dee

I came in to pick up a DoorDash order and immediately noticed another driver waiting who had no idea where anyone was. I didn’t either. Normally, to-go orders are picked up at the desk on the left, but there was no one there, no one behind the bar, and only a few patrons scattered around. Half the lights were off, giving the place a closed, neglected feel. After waiting, I walked toward the back of the kitchen and knocked just to find an employee. I gave her the order name and she said she would look for it, but instead went behind the bar and started chatting with customers rather than retrieving an order that was already paid for. It felt like dine-in guests who were drinking and tipping were getting priority, while takeout orders were an afterthought. The restrooms were the final nail. Multiple stalls out of order, filthy sinks, bad smells, no mirror, and heavy tagging. Overall, the restaurant felt dirty and poorly managed. This clearly isn’t an employee-level issue, it’s a management and oversight failure from the top down. Given this location’s consistently low ratings compared to others nearby, it makes sense. There’s really no excuse for this level of neglect, and it feels more like a placeholder waiting for a better-run restaurant to replace it.

Berenice

Took about 10 minutes to sit us down (2 people). Waited for another 15 minutes, for someone to take our order and no one came, we had to leave. There were only a handful of full of people. 2 at the bar, a group of 3 and a group of 2 that were paying the tab. I would understand if it was busy but it wasn’t, the employees were just wondering around. Poor management, need to do better.

FFC Homeschool

Ordered and was told it would take 15 minutes, 30 minutes later was told 5 more minutes, 40 minutes later was told order was not started yet and the manager had to cook it. Asked for a refund and was told manager had to do it but manager was busy cooking. We ended up just walking out hoping they will refund our order. Where are the employees that the manager had to do everything. It falls all on the manager for not managing correctly. Will never return again

Laura Jacobo

Horrible service. Arrived around 10:30pm, waited to be seated and had employees saw us standing there and no one acknowledged us. We got sat and also sat there for maybe 15 minutes without anyone coming to greet us. Really just wanted to go grab something to eat and have a few drinks since it was a rough week . Won't be coming to this location.

alyssa anguiano

i waited about 45 mins when i was told it was a 20 min wait. i only came for the ultimate sampler which they were out of 2 out of the 4 items i specifically wanted. they were out of asian zing which is crazy because it’s one of their most popular flavors. untimely very upsetting we ended up leaving and not staying

Josue Peraza

The first impression of the BWW is that is small but when I came in a group of people were waiting for someone to seat them and no one was at the front to greet. I waited about 5 minutes and decided to get a seat at the bar. When I approached the bar the bar was dirty and pretty slow. I waited for my son to arrive and bartender did acknowledge me. We ordered my drinks and ordered two sampler platters. It took longer than we expected and when we received our food it was cold. I don’t recommend ever coming here

Diana Roman

I placed my order online. I arrived at the time they said and had to wait 25 minutes. My order wasn't right. They gave me what they wanted. I won't eat there again. And terrible service. Hire people with experience.

Soe Awesome

Ordered 20 traditional wings with sauce on the sides to go but received some burnt chicken nuggets which are inedible. This is not the first time this location has done this. I will not return to this location and will advise others from doing to go orders from this place.

Erick Cesena

Terrible service at this location. We ordered our food to-go via the app and were informed that the food was to be ready for pick up by 9:20 pm; this was a Wednesday night. We got to the pick-up desk and no one was present; there was one representative that showed up but then immediately left and said they were “coming back” (they never did). We waited OVER AN HOUR to get our food. Nobody ever came back to give us a status update or a reason as to why there was a delay. We weren’t the only people waiting for their orders either. The dining area wasn’t even packed with people (approx 5 tables of 2-4 people). We even noticed that the tables weren’t even being cleaned up, there were some with dishes still on them. Plus, a section for the dining room smelled. I don’t know whose fault this is but I blame management. Do a better job especially for the prices you are charging for the food. (I’d recommend a different location other than this one.)

Eddie Torres

From the hostess to the server to management, our experience at this Buffalo Wild Wings was horrible. The only positive part of the night was the amazing bartender if it wasn’t for him, our evening would have been completely ruined. This isn’t the first time we’ve had bad service here, but unfortunately, the convenience of it being close to home has kept us coming back. After this visit, however, we’ll be driving farther to another location that values customer service. The service here has been consistently poor: being forgotten about, dealing with a rude server, and management that clearly doesn’t care. On top of that, the restaurant itself is absolutely disgusting especially the restrooms. They look like neglected public park restrooms, with layers of urine and feces, and filthy walls that clearly haven’t been cleaned in a long time. It’s one of the worst restaurants I’ve ever been to. Management needs to understand that their workers and facilities reflect their leadership. Right now, it’s obvious they don’t care about customers at all, even on a slow night. This location has to do better.

Irving

customer service went down the drain. order was scheduled for pickup at 3:40, after nearly 40 mins on a nearly empty restaurant, i finally received my food. no one to greet, was wandering on the takeout section for about 10 min until i was finally acknowledged. this is seriously unbelievable.

Alyssa Hung

Took around 10mins for someone to come to the front and ask if we needed a table. There were not many tables total, no where near full house, so not busy at all. We ordered 20 total wings and it took around an 40mins-1hr to even come out. The server did tell us the kitchen was backed up, but I couldn’t understand how since there was barely anyone there. When the food did finally come out, it wasn’t even hot. It was cold and fried so much that it felt like I was eating chicken wing jerky lol. I have a conspiracy that this BWW is using an airfryer to cook everything, because how is the kitchen backed up that it took almost an hour for 20 mins 😂 overall this specific BWW is horrible.

David Nava

Every time we come here it’s always the same BS with these lazy employees. You wait forever cause they take 30 minutes after the party got up from table to clean it. Was told by the bartender bar seating is not self seating, every other BWW I’ve gone to never had this problem. Corporate needs to do better with this location.

Cesar Rocha

This place needs new hires asap. I waited a good while at pick up for my order. While other customers waited at pick up and the front desk at the main entrance. Meanwhile there was no employee at pick or the main desk. Two girls covering the entire floor. One customer who came after me, simply walked up and took her own order off the rack behind the pick up counter. Once I was approached and asked about my order, the poor girl was so overwhelmed, she forgot my fries with my order. AND they have roaches. If there was one, there’s more to be sure.