Sonic
Burger · Pilot Point
Über Sonic
En Sonic, te invitamos a viajar en el tiempo mientras disfrutas de las hamburguesas y patatas fritas de siempre. Revive la experiencia del auténtico "drive-in" americano con nuestro servicio retro y ambiente inigualable. ¡Acércate a Pilot Point y descubre un sabor clásico con un toque diferente!
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Sonic in Pilot Point receives mixed reviews. While some customers praise the friendly and patient staff, especially Courtney, many report issues with order accuracy, long wait times, and app functionality. Food quality is inconsistent, with complaints about cold or missing items.
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Tip: Be prepared for potential order inaccuracies and longer wait times, especially during peak hours. Check your order carefully before leaving.
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Bewertungen von Sonic Pilot Point
The food was what you want from sonic, crispy things crispy and burgers burgered, but what sets this sonic apart is the staff is friendly and patient, from taking your order to the carhop handing it to you with a smile.
Not the fastest but no sonic is. Food is always good, staff is super friendly and polite.
My visit to Sonic took a bit longer than expected the wait was definitely on the long side but I still left feeling good thanks to Courtney, the employee who brought out my order. She was incredibly kind, respectful, and had such a positive attitude that it honestly made the whole experience better. It’s small gestures like that that make a big difference to people who aren’t having a good day to begin with people.
I ordered a large onion ring and the posted it as regular. The fixed the order and charged the extra $0..81 and put a regular onion ring in a larger bag. Come on people, you can do better.
Decent lunch here while visiting the lake but wish brought food from home as I was disappointed in how little food $35 buys these days. Also regretted how the food made me feel after eating it. Fries had bitter after taste, burger was not bad.
They used to be great. Lately it's little things like you order a large popcorn chicken and it's half empty most the time. And then they try to charge you for BBQ or ranch. Worst is your reciept will show the request ranch or BBQ sauce and no charge until they walk up and tell you they need more money.
The people/staff were pleasant and the Christmas decorations are pretty, but they were out of cheese (so no burgers) and out of all hotdogs.... so the person ordering food needs help.
Consistently baffled by the service. Wrong orders, double charged, etc. Especially the evening shift. Tonight we just left. I could hear music blaring in the background every time the worker came over the intercom and she was too confused for me to even order. I was told to hold on and then she never came back.
Honestly, the carhops are wonderful. They work hard and are always pleasant. The cooks frequently get orders completely wrong and it’s frustrating. The app is the most frustrating…it stinks. What a great tool this could be if it worked. And forget calling customer service - they won’t resolve it.
App hasn't worked for two weeks, and discounts weren't honored after trying to order through the app and having to order at the stall. We waited for our food longer than normal while watching our car hop check off in the system that he delivered our food and then proceeded to be on his phone for a while before bringing our order out. Food tastes like the oil wasn't hot enough and soaked up most of it, which caused stomach pains later. Unfortunately it's not like it used to be be.
This Sonic is a joke. They can't take an order without getting it completely wrong and are too incompetent to fix it.
I've gotten terrible service, replete with side eye, every single time I've ever visited the Sonic in Pilot Point off 377. (I gave them 6 separate chances, all 1 week apart.) Fries were soggy, it took 4 times moving to different stalls to get an answer after hitting the button, service with a side-eye when i did get an answer they sounded annoyed, burgers always had fixings I'd asked them not to put on it, drink had ice all 6 times despite requesting no ice, soda was flat 4 times out of 6, and despite always leaving a tip anyways the bad service results were the same all 6 times. I cant imagine anything you could do to make it up at this point. I'd have to have Stockholm syndrome to let you try. It's very difficult to make me leave a bad review, but somehow ya'll managed it. I'll never come back here again. For the record, Sonic is my favorite fast food, and still is; just not THIS sonic. I just don't like the way this location manages its business.
I ordered my food, and asked for ketchup with my order. When I received my order I asked again did y'all put ketchup in the bag and I was told that it was in there, but it was not. I also ordered a chili cheese wrap. When I bit into it there was no chili, so I had to come back and inform them that it wasn't made correctly. They made me another one, this time it was just a sloppy as tortilla filled with chili. The quality was horrible and unacceptable.
Worst sonic I've been to in long time honestly. Been this way for the last year at least. Cold food, missing items, overcooked yet somehow still cold tatter tots and more missing items, all for just $46. What a joke. Will be going to the Aubrey location again from now on.
Staff was not knowledge and rude.Order was wrong when we received it. We were asking a question and she said "ok, your total is...." instead of answering my question, when I tried to ask again, she did not answer. Asked for the manager and was rejected.
The young white lady, I do not know her name. That brought me my order on the outside. Because I order as a Truck Driver and ate on the outside. She was very disrespectful and very rude. And when I told her, I don’t know if she’s having a bad day or what She had a even worse attitude with me and went made up told her manager I’m assuming to tell me to leave because I was harassing her. And threatened me to call the cops on me if I wouldn’t leave. I’m just a Truck Driver trying to get a meal and sit down and let 30 minute go by to go back to work driving 18 Wheeler and I didn’t want any drama or problems so I will threaten to leave by the manager for whatever the young lady went and told her. So I politely left. And this is not the way you run a business. I would never eat there again. No matter how hungry or Evenon any break I would never stop there again.
Food is great, but needing an app for everything is so dumb. This will make me less likely to come to sonic because they use the app for all the deals, if I show up and order let me get the deals.
Order placed at 11:32 pm received at 11:57 pm (24 mins wait for 2 combo and 1 burger) on Saturday night July 5th and we were the only car there. We didn’t receive any fries that suppose to come with the meal and all of our burgers burnt! We can’t eat them at all! I know they close at 12 am but this shouldn’t be the reason to serve us bad and very low quality meal. We paid $31 plus $4 tip and all of the burgers inedible. Very disappointing in Sonic, the people who works there, don’t care about the company they work for or customers anymore. Too bad to see this happening to every Sonic I’ve been to.
Order was completely wrong. Was told they were out of stuff I ordered. They did not offer to fix the order. The chili cheese dog was iced cold and was missing chopped onion and shredded cheese. The burger was ordered with mustard, pickle, and cheese; was given ketchup and cheese only. This isn’t the first time I got a messed up order at this one. The staff is very rude. Everytime anyone I know goes they staff is rude and the order is wrong.
Order a hamburger from there this what they gave me one little slice of lettuce. Horrible when did sonic start to suck.
Went to this location tonight. I got 2 teas and a foot long coney. My tea tasted like it had been sitting all day and my hotdog had barely any topping, was cold, and felt like it hadn’t even been cooked. Spent $20 for bad tea and food. Very disappointed.
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Informationen über Sonic
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300 S Us Hwy 377, Pilot Point, TX 76258
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300 S Us Hwy 377, Pilot Point, TX 76258
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