McDonald's

Food took 20 mins in drive thru for one biscuit! Horrible I’ll never come back here especially before having to go to work.

I get off work usually pretty late. The McDonald’s app claims this location closes at 11pm and their front door claims 10pm. The first time I went I was told to come earlier that they were closed, server brought us our food and promptly left the store afterwards. The second time just tonight I went there at 9:30pm and they had already closed the store, and locked the doors. After telling him his own door says 10pm he opened the door saying “oh, you hear picking up an order.” Seems they can just leave when they want.

Worse McDonalds the managers don’t know what they are doing. Neither do the employees. Worse customer service I have experienced in a while.

Jose Torres

Waiting an hour for a burger is crazy and watching people walk in, order and they get their food before me is absurd. Trash.

Shannon

I never write reviews but this place is awful. Every time we get food here the fries are GROSS! Very cold and cooked so long there’s nothing inside. Today we ordered chicken nuggets, quarter pounder with cheese, fries. And 2 drinks. Got home and NO NUGGETS were in the bag and the fries of course were disgusting. This is very disappointing as I love McDonald’s but this particular location needs to do better.

Chris Turner

This has to be hands-down, the worst McDonald’s it shouldn’t take 15 minutes on a mobile order of three soft drinks and two fries and then to top it off. The fries aren’t fresh and like every single time I go there they are nowhere near full and I’m sorry if I’m spending almost 5 dollars on a large fry it should be full and fresh it wouldn’t be bad if it was a one time thing, but seeing how this is a recurring issue I wouldn’t recommend anybody go this McDonald’s just take the extra 20 minute trip and go down to crossroads

Crystal Headrick

Waited 25 minutes for our order. When I asked why it was taking so long, the manager, Josh, was extremely rude and defensive. Our drinks had been sitting the entire time, and when we asked for them to be remade, we were ignored. When the food finally came, it was wrong. Very disappointing experience — will never return.

Stephen Martinez

It's McDonald's the food and atmosphere are what they are but the service tonight in particular was atrocious. I waited 5 minutes for the drive through attendant to open the window and then they asked me what I ordered I told them they closed the window and opened it to ask again so I told them and then they handed me fries and said park In the number 1 space so I did and watched 3 other vehicles park in the driveway through waiting spaces get their food and leave. At which point I went inside an hour after arriving at the drive through window only to not even get an apology while they hastily filled the order and even the new fries were Luke warm at best. To be fair to management the only times I've had issues with this locations drive through is when the employee who was on the second window is there.

Aaron Decker

Slow service. Rude employees. Got parked in slot 3 because they didn’t have fries yet when they gave me my food the fries were cold

Stacie Cuvi

Last Tuesday a cashier processed my order that had points with cash when it was card. Next person processed almost double the amount on my card. Spoke to manager Elena that day who was polite and said come back for replacement whenever. Came back following Wednesday and they said that they didn't have order replacement in their book despite manager taking down my personal contact info. Spoke to same manager Thursday this week. Swears my info is in the book. Went back Friday after calling to confirm she would be there. Again staff said they had no idea and that manager was "out and would be back soon" and that "literally like no one else knows your order". Called again and got her saying it would be handled. Went back today and again she's not there and after waiting almost 10 minutes in the drive through leaving again empty handed because management offers to fix it after staff mess up rather than refunding it and staff is clearly unaware of any such promises or how to handle it. Screaming toddler in my back seat waiting for his meal and gets no sense of haste from them. Better off with anywhere else rather than wasting my time there. I've tried being polite and patient because too many Karen's in the world but this is just genuinely AWFUL customer service.

Marie Mendoza

I went with my daughter and her best friend, they were so excited to get their food. When we went though the drive through and it took about 20 minutes just for some chicken nuggets. The workers kept taking breaks while the line was about as long as 10 school buses. When we finally got our food one box of chicken nuggets had 9 instead of 10. The fries were soggy. Never coming again. Disappointed and hungry

Gaudalupe Loera

They should remove the white-haired manager they have at night, please, she says that she speaks English and she doesn't understand anything, she grabs the orders badly for being on her phone on a call, it's not the first time she attends me, I've already come on both sides and she always leaves me waiting for more than 40 minutes, they should put people who if they are interested in working, I think no one would like to wait more than 40 minutes for a meal, this always keeps happening, I'm going to have to communicate with the corporation, they shouldn't put people who don't speak English to take orders, please

Jack Medford

I have to wait every single time 15-20 minutes no matter what I order. Last time I ordered and kids meal and had to pull into parking spot one. This place isn’t even busy and yet has the worst wait times known to man kind. Sadly is the closest McDonald’s for a few miles or else I’d go elsewhere. Got here at 6:15 and it’s currently 6:35 and still waiting…..

Whitney Molina

Will not be ordering from this location ever again. The manager was completely rude and didn’t even know how the app works. We had placed an order through the app and had already paid. We get to the location and they have a sign out. I completely understand if we cannot get our food but you need to update your app to reflect you are closed. I spoke with the manager and she kept denying that McDonald’s does not charge right away it charges the next business day. I told her that it has already hit my account and so I would like my money back now if we are unable to get our food. She proceeded to say it doesn’t take the money out and proceeded to tell me I can come back tomorrow with a bank statement if I want my money back. I looked through the app and have also shown a screenshot of where it states your card is charged immediately after placing your order. There obviously needs to be some reeducation and responsibility on the part of McDonald’s with their own app and the process of how it works. Disappointed with the service from here.