Our waiter, Matthew, was very attentive and helpful. He checked on us every chance he could, and went above and beyond to provide great service to us. Our food was hot and delicious and we were exceptionally pleased that the Lemon Pepper Butter sauce has returned for the Crab Your Way.

Came by for late lunch with a friend. Had delicious coconut shrimp lunch & sailor platter. Not one bad bite. Service was some of the best, Dirk kept our drinks full and delivered our food hot. Great experience!!

Sebastian was welcoming, professional, friendly, helpful, and made sure our order was exactly right and asked several times if there was anything else we needed. The food was great, nice atmosphere too.

Fredy was a great server . Food is good like always , my kids grew up eating here . Always brings me great memories. And food quality is always great

Sebastian is a caring & great server. I hope we see him again! After a 3-day fast, his service at Red Lobster on 75 in TX is the perfect place!

Our waiter Sebastian was great and super nice! We had a small hiccup with our appetizer but he made sure we were taken care of. Thank you for the awesome service!

Great service, calamari and popcorn shrimp were awesome. Isaiah was the best! Totally attentive and refilled drinks before we even finished them. Thanks so much!

We have not come to this location in a while due to our last experience being less than stellar but we have nothing but good things to say for this visit. The host was kind and our waiter Sebastian was great. He was attentive and personable. You can truly tell that he’s trying and cares. Our food came out hot and decent portions.

Our server Isaiah was wonderful. Made the visit and meal better.

Sebastian was our server. He did a great job. Kept us posted on when the biscuits would be available, kept our drinks full and checked on us several times. Very attentive.

I haven't been here in a while.... needed my "fix" I had the shrimp linguini. And a HUGE Ceasar Salad. I couldn't finish the Salad, and barely finished the Linguini. There was SO much to eat. The shrimp were a very decent size. Great service, great atmosphere !! 5 thumbs up !! Thank you guys for the great dinner !!!!

Dirk is so professional and kind! So patient and helpful for my elderly mother. She wanted to come to red lobster in her 92nd birthday! The manager came over to say hello-so nice! We love this red lobster! Thank you Dirk and the chef for a great meal and experience.

This is my first time at the restaurant and to the say the least , I was truly surprised….the food was great and it was honestly delicious……… Ordered - lobster, popcorn shrimp, alfredo with shrimp, white wine….. It was a delightful meal and I relished every bite….. we also ordered their chocolate slice and it a rich and sweet treat after this wonderful meal……. I would highly recommend this place to someone looking forward to have a good night out and enjoy their time…….

Isaiah was a great server! Very friendly and fantastic at his job- also was patient with me when I took forever to decide what I wanted to order. 10/10, I love this place

My family enjoys this Red Lobster a lot. The service is always superb. Most recently we had Elizabeth as our waitress. She was extremely attentive, and fixed an error in our order promptly without hesitation even though it was actually my mistake. The crab legs are fantastic here!

We had an excellent server tonight named Isaiah! He made sure the food was fast and excellent! The food was really delicious, thanks chef! Thank you to the team of y'all that sang Happy Birthday to my wife! Everyone was super professional here, thanks y'all!

The dishes were fantastic, just like every other time we’ve visited. What truly made the experience memorable, though, was our server Sebastian. His attention to detail and overall care made the service exceptional.

The experience and food was really good and we ordered lobster for the first time and the waiter and manager was kind and patient to show us how to work on it …the service by Raquel was very impressing. She took her time in understanding what we needed and served us perfectly.

Red Lobster is a reliable, go-to restaurant that provides a good dining experience. Over the course of many years, it has provided terrific food, good service, and a welcoming atmosphere to seafood lovers. The cheddar bay biscuits, coconut shrimp, caesar salad, New England clam chowder, fried clam, key lime pie, Bahama Mama, Captain's feast, and Admiral's plate are extremely satisfying dining experiences. The Shrimp your way and the Crab your way are fine additions to try on your next visit. The bairdi snow crab and potatoes were absolutely scrumptious.

+6

My birthday dinner was very enjoyable! And I’d like to personally thank MATTHEW for that! He was quick to attend to us and was such a pleasure to have as a server! Thank you Matthew you are a true gem☺️‼️

Tried the crab your own way. I got the RL Signature Butter and it was delicious. However, my crab legs were over steamed and didn't come out of the shell nicely. Isaiah was our waiter, he was personable and provided great customer service.

We had Isaiah as a server and he was great! Super attentive and friendly. Definitely made our experience enjoyable.

Sebastian was amazing!! Very knowledgeable and paid attention to detail. Always made sure we are okay and made reasonable accommodations for my family. Sebastian deserves a raise!

We really enjoyed the meal. Every item was delicious, very fresh. The lady who was serving us was extremely sweet. She gently showed us how to crack snow crab leg smoothly. Shrimps are so soft and well cooked. Shrimp alfredo was so creamy and dishes were full of shrimps. Lobster was so soft like softened butter. Sea salt fries are a must try side item. Oh, their cheddar biscuit is super hit item!!

+5

Dirk Josefis amazing! I thought he was a manager! He multitask at the Bar and a Server and made sure we had the most awesome service as well. He should definitely be considered for management! We’re be back and will ask for Dirk personally! Thanks a million! Connie & Rick Pickett

10/10 would recommend this place!! My 7 year old always asks to come because she raves about the kids meal mac n cheese! We came for a late lunch on a Wednesday and there was zero waiting for a table or the food or dessert! Our server was Spyros and he did an amazing job!!!! The picture was an afterthought so the chocolate wave doesn’t come out like that, but after my daughter and I devoured 90% of it! Will definitely be back next time I’m in Plano!

I hadn’t been to Red Lobster in years, so I was pleasantly surprised by how good this visit was. A few friends and I went with someone who had never been before, and he enjoyed it so much that he’s already talking about coming back. The cheddar biscuits were just as amazing as I remembered. I tried the new Shrimp & Sauce entrée—perfect if you’re a butter lover—and paired it with roasted asparagus, which was seasoned well. Our server, Isaiah, was attentive, friendly, and made the experience even better. We’ll definitely be returning!

Our server Isaiah was phenomenal. He made wonderful recommendations. Our food came out fast, hot, and fresh. I would highly recommend asking to sit in his section, he was amazing.

Sebastiannnn! He was so great! He gave us updates on our food and was very kind. We will definitely be back just to visit him. The food was okay and the restaurant was pretty packed but it’s a Saturday night, that’s to be expected. No complaints!

I had the good fortune of Elizabeth as my server. The lady was outstanding. Quick with a refill without being annoying. Good attitude from her. Made a good meal great. Thank you!

Fantastic food❣️ Friendly, knowledgeable staff. I highly recommend Red Lobster. Of coarse the cost is high but what isn't these days. But you will enjoy every bite‼️

+6

I got the boil and I felt it needed more flavor in the sauce.freddy gave us great service!

Wonderful service from Isaiah, if you haven’t been to this location, you are missing out. Incredible food & staff! We demolished the feast.

My family came in to eat dinner it's been a while since I visited Red Lobster in the Plano Texas..But Mia my server made it worth our time..she was so friendly hospitality was on point We didn't have to have to ask for anything and I appreciate Mia for her professionalism and made us all feel at home like we were guests..The manager Brittany stopped by our table and made us feel at home as well we will def be back ..Thank you for these team players/management

Red Lobster has made some impressive changes recently! The food is better than ever—fresh, flavorful, and perfectly prepared. The staff is also noticeably more attentive and friendly, making the dining experience even more enjoyable. We had the best waitress-Paula!!! It’s great to see such positive improvements. I’ll definitely be coming back!

OMG it was so good 🤩 and our Server Christopher T. Was super amazing ! He was kind he was attentive he was engaged when we asked for something he said yes please and thank you and we never felt rushed or looked over 🙏🏾 ❤️🦞 he made us want to return . Outside of that the food was awesome .. thanks RL for making our dinner Fabulous so Fabulous I had to pose for this picture ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩

Isaiah was very friendly, attentive, and was so understanding when our kids started to get fussy. He made sure our party of six got everything served timed together and we got served quickly. He made sure to get the staff together to sing me happy birthday and recommended the delicious strawberry cheesecake.Thank you, Isaiah, for making my birthday dinner special!

Was me and mother on a nice day out and just dropped in during afternoon. Was quiet inside, not a lot of customers. Service was fantastic and so was food, lots of take home as well. Our waitress Makaylah took great care of us, thank you again. Truly enjoyed ourselves.

★★★★★ Outstanding Service from Mia! Red Lobster is what Red Lobster is known to be, but my experience today was extremely different—and that's thanks to my waitress, Mia. From the moment I sat down, Mia blessed me with her high spirit and genuine warmth. She didn't just take my order; she made me feel genuinely welcomed and cared for throughout my entire meal. Her energy was absolutely infectious, and it's clear she takes real pride in her work. What makes Mia's service even more impressive is knowing that she's working hard to afford self-pay higher education. Her dedication, positive attitude, and professionalism while balancing such an important personal goal speaks volumes about her character. She's the kind of person who makes you want to root for her success. If you visit this location, hope you get Mia as your server. She turned a routine lunch into a truly memorable experience. I'll definitely be back, and it's because of her. Red Lobster, you have a gem in Mia. Take good care of her!

Freddy was absolutely exceptional in his Customer Service! He was sincere, kind,, knowledgeable And Made you feel like you were the only people in the restaurant when indeed he was , in fact , packed on a unusual busy Saturday night. The food was on point and delicious As always! What a refreshing change and withoit a doubt what made This dinner so Magnificent and memorable. WAS -Freddy! He gave us truly rare , extraordinary service for our table and we had alot of extra trouble that we put him through! I have lots of allergies and special needs, and he handled everything so beautifully and made the evening exquisite! I’m so thankful and bless you, Freddy , to Have a wonderful weekend and enjoy your short time here at red lobster because with your leadership qualities, and your genuine concern and Dedication to detail and excellence of service to those around you absolutely going to go far.! If you want to have a lovely dining experience with delicious seafood, and extraordinary top of the line service , RUN not walk to RL and make sure you ask for Freddy!!!

Tuesday after work my friend and I came out to the Plano location for a good dinner and received amazing customer service for Marin. We will be back very soon and hope that she will be our waitress. After we ate and were leaving for the night we spoke to her manger and she was very nice as well.

Isaiah was the best server I’ve had. He was fast at everything and got us refills with out asking. He gave us great menu recommendations from his menu knowledge. I will definitely be coming back because off him and the food was on point. Thank you Isaiah!

Went for girls night and had a great time! We ordered a variety of appetizers as well as multiple items from the main menu. All were tasty and very good!!! We stayed a while and had great drinks and conversation! Thank Freddie fir taking great care of us.

Isiah was an outstanding server and made our whole experience at Red Lobster even better. He was friendly, attentive, and checked on us just the right amount. Our food came out hot and exactly how we ordered it. Great service like his is why we’ll be coming back.

Brittany is a great manager. This location is 10 🌟 Red Lobster is a such a fun, yummy and nostalgic time. EXTRA SPECIAL shout out to our server Jordan. His kindness and humility made our whole night!

Our server, Elizabeth was delightful. Very helpful with the menu options. Kept our glasses filled and finished plates cleared. She was attentive without being intrusive. Had all my favorites. Stuffed mushrooms, Caesar salad and snow crab in toasted garlic butter. All excellent.

Sophia Konstantinou

I had the most amazing experience with a server named Elizabeth. The service was So fast, we were greeted quickly and she was so attentive. This was my first time coming to red lobster and my first time eating out since moving to Dallas and she was so friendly and welcoming. I will definitely be coming back.

S K

Had a wonderful experience. We were there to celebrate my dad’s birthday, and Isaiah took excellent care of all of us. Despite having many tables, he always made sure to check on us. The food was delicious, and the service was superb.

Julie Rodriguez

Elizabeth was absolutely wonderful! She was super sweet, welcoming, and took the time to give great suggestions on both drinks and food. I hadn’t been to Red Lobster in over 20 years, and I came with my daughter to celebrate my birthday. She made the whole experience feel special and relaxed, not rushed at all. The drinks were fantastic, the food was delicious, and Elizabeth’s service truly elevated the night. Because of her, this birthday dinner turned into a great memory. Thank you, Elizabeth, for such amazing service!

Michael Walsworth

Elizabeth was AWESOME. Service was excellent. She was very attentive and took care of us so well. She was so nice and very pleasant person. Love her smile!! The total experience was great. Will be back because of her.

Bernadette Santos

I was craving this salmon meal here and I am so happy I came in for dinner. I swear, they always cook this salmon to perfection. Great service and great food for my Thursday Night dinner!

Five-Star Experience

⭐️⭐️⭐️⭐️⭐️ Excellent Service at Red Lobster! We had a wonderful dining experience thanks to our waitress, Nhì. She was incredibly friendly, helpful, and professional throughout our meal. Nhì paid close attention to every detail, was sharp and knowledgeable, and made sure all of our needs were met without us ever having to ask twice. Her respectful attitude and warm personality truly stood out and made our visit enjoyable and stress-free. Customer service like hers makes a big difference, and she is a true asset to the Red Lobster team. Thank you, Nhì, for such outstanding service—we really appreciated you! 🌟

walid AIT ELABD

Had an amzing lunch at this location thanks to the impecable service of Mehdi. Thanks to him we had the chance to enjoy a nice meal recomended by Mehdi to celebrate a special day. Mehdi was professional and knows the menu well and provided great service. I will only come back because of Mehdi's services.

Amy Patterson

We had reservations for 10 for a birthday party on a Sunday. It was busy but not crazy busy. Seemed like they were a little short staffed, Our bar drinks took a while to get. But Isaiah, our waiter was awesome. He was attentive and kept us posted on our orders. Food portions were very generous and everyone enjoyed their lunch!

Stacy Anderson

Matthew, our server, provided the best service. He was very attentive and friendly. He anticipated every need. The food was perfectly cooked and delicious. Best service we have had in a long time. Thank you!

Holly Hus

I really had a great experience today because of Elizabeth she was an amazing waitress. She made sure my experience was great from the moment I walked in and all the way until I left. I will definitely come back just because of her.

Sarahi S

The food was very good and cooked well. The restaurant is clean and had a nice atmosphere. Elizabeth was a great server and was very attentive!

Matt Goldey

Great Red Lobster experience. The service was friendly and attentive to our needs. The food was delicious and moderately priced.

+1

Elizabeth Porter

We had an incredible dining experience thanks to our amazing waitress, Nhi. From the moment we sat down, she greeted us with a warm smile and genuine enthusiasm. Her attentiveness, professionalism, and friendly attitude truly elevated our meal. Nhi was incredibly knowledgeable about the menu, gave excellent recommendations, and made sure every detail of our visit was perfect. She checked in regularly without being intrusive and anticipated our needs before we even had to ask. It’s rare to find someone who delivers such exceptional service with such authenticity and grace. Nhi is a true asset to the Red Lobster team—we’ll definitely be back, and we’ll be asking for her again!

Carmen Murphy

It was my first visit ever to a Red Lobster and I am very happy we chose this location. The food service was fast, the food was hot and recently made and the hospitality made us feel welcome. Isaak is a great server, he was attentive but not overwhelming and took the time to explain the menu.

+1

I've always been a fan of Red Lobster and never had had a bad experience. This visit, I ordered the coconut shrimp with a side salad- everything was delish! service was a bit slow but forgivable si…

I've always been a fan of red lobster and never had had a bad experience. This visit, I ordered the coconut shrimp with a side salad- everything was delish! Service was a bit slow but for…

I've always been a fan of red lobster and never had had a bad experience. This visit, I ordered the coconut shrimp with a side salad- everything was delish! Service was a bit slow but forgivable …

I've always been a fan of Red Lobster and never had had a bad experience. This visit, I ordered the coconut shrimp with a side salad- everything was delish! Service was a bit slow but forgivable …

Had a lovely late lunch best coconut shrimp ever the sauce makes it. Nice lunch meal great ice tea. Dirk our waiter was the best.

Celebrated my husband's birthday last week at Red Lobster. He had a plate of mussels, spagetti in wine sauce and other fish delights, he was very pleased with hits plate plus this dragon shrimp app…

Denelle was amazing. She was so attentive, suggestive, & accommodating. Love service like this!!! Will recommend to friends. Ask for Danelle.

Denelle was amazing. She was so attentive, suggestive, & accommodating. Love service like this!!! Will recommend to friends. Ask for Danelle.

Our waiter, Sebastian, was wonderful! Very attentive but not too much. It was a bit cold when we were seated but he quickly had the manager fix it. Our food was good but the biscuits were not very warm.

The taste of our food varied extremely. Cheddar biscuits, stuffed mushrooms, salmon, Brussels sprouts- all delicious! But the crab carbonara was super salty- like inedible salty. Jambalaya- over seasoned, although the flavor seemed like it would be good combined with more rice. We had great service and great atmosphere. Will eat here again.

Floors were dirty, light at our table was non-operational, plenty of seating but insufficient waitstaff. Our party of two was offered a six-top? Very low quality for the prices charged. Our waiter, April, was great but I expected more overall from the restaurant.

This was my 2024 Christmas meal restaurant! The service was really good and we were paid a high amount of attention. Lobster flatbread was delicious. Also the dragon shrimp was amazing. Side dishes that I recommend are hush puppies.

Sebastian at the plano location was an excellent server. Handsome, efficient, extremely polite and helpful. I can be a handful with my request. The food was good, the only downside was my drinks were horrible compared to what I'm used to. I had a frozen lobster punch, it was like, idk I could have made a better drink at home. The pineapple garnish was disgusting since the pineapple looked like it rotted last week and the still put it on my drink😒 then I got a sunset colada it was blended better, tasted way better but it hat another slice of rotten pineapple garnish, 🤮...like just don't put it and say you're out? At this point I think the bar tender knew me and was like I hate her🤦🏿‍♀️it felt personal. Over all everything was good, especially our server. But throw away old fruit and get a better bar tender. 4 stars for Sebastian good service 😊

This Red Lobster location has a slight menu vibration from the locations in my area. The place was clean, and the service was very good. Our waitress did a phenomenal job. She kept our table clean and our water glasses full. I thought that the food quality was also slightly better than some of the previous locations I have visited.

+3

Sebastian was a great server! Very nice, polite, informative, attentive and patient! I would love for him to be my server EVERYTIME I come to this location. Thank you for making my experience even better than usual Sebastian :)

Food was good. We always enjoy.!! Our server Sebastian was especially good. Very attentive to our needs, engaging, a delight to talk to. We would definitely come again hoping Sebastian would again be our server.

Courtney Boykin

This visit to Red Lobster honestly surprised me in the best way. I hadn’t been in years because, in my opinion, the quality had been going downhill—but this experience felt like a turnaround. The staff was extremely accommodating with our seating, and everyone we encountered was friendly and welcoming. Our waitress Elizabeth was AMAZING—attentive, kind, and made sure we had everything we needed throughout the meal. The ambiance was calming and clean, making it easy to relax and truly enjoy the experience. The food was the real highlight. We ordered the lobster bisque, jambalaya, and linguini, and every dish was flavorful, fresh, and served hot. Everything tasted great and exceeded my expectations. I’m giving 4 stars because I’d love to see this level of service and food quality stay consistent on future visits—but based on this experience, I’m definitely open to coming back again.

D Walker

We were feeling all warm and fuzzy, reminiscing about the good times at good old Red Lobster. The menu is absolutely amazing, it's so tempting to just order everything. We enjoy chilling at the bar, and Matthew is a riot while mixing up drinks. The only bummer is that sometimes the menu and the food don't quite hit the mark. But hey, still delicious and just what we were craving.

This visit to Red Lobster honestly surprised me in the best way. I hadn't been in years because, in my opinion, the quality had been going downhill--but this experience felt like a turnaround.\n\nThe…

This visit to red lobster honestly surprised me in the best way. I hadn't been in years because, in my opinion, the quality had been going downhill--but this experience felt like a turnaround.\n\…

First time back in 20 years. I used to go all the time in high school. I went away for college and Red Lobster didnt cross my mind. I came back to try their seafood boil and for prices, cant be bea…

The Res Lobster right here off Central Expressway in Plano at Premier Drive is consistently dependable to deliver what you've come to expect from Red Lobster.\n\nThey offer good drinks and good sea…

Friendly attentive waitress . Food was pretty good . Crab legs were a bit overdone so the shell was chewy and eat was hard to get out. atmosphere is about average for a sit down restaurant. It was …

date night with the Mrs. We started driving down from Frisco because of a few disappointing visits at the Frisco location. Baby has to have her crab legs but tonight they tasted salty. Our server, …

The service was good The food although it just seems like it's just frozen and fried and search there wasn't much options of seafood on the menu just a suggestion I wouldn't have an open kitchen to the view of the customer

Overall was okay! Atmosphere of the restaurant is nice. Our server was kinda and nice! Wait time for main entries was an hour which was pretty long… Foods - We tried the Queso with crab meat. It was disappointing. The photo on the menu showed lot of crab meat. In reality, less than a handful of pieces. Biscuits were fresh and tasty. Probably one of my favorite item to eat for this dinner. Mozzarella cheese sticks was alright for me. My husband liked them. Lobster tail was a lot smaller than what I would expect. However, it tasted good. Steak and medium rare, the steak was good and not heavy seasoning where you can taste the beef. Better than what I would expect. Coconut fried shrimp was okay. A little too dry. The sauce was kinda overly sweet. Shrimps and scallops with garlic and Parmesan cheese were okay. Too oily to be honest. The rice was alright. Overall, it was a decent dinner. The waiting time for foods was long.

+1

I'm a Red Lobster fan but was disappointed on this visit. 1. Cheddar biscuits were Rock hard. Asked server to send fresh ones. Second set were a little better, but not great. 2. Cole slaw was dry. Needed more creamy sauce. 3. The area I was seated in smelled like sewage. It wasn't coming from the restroom. It finally dissipated. My entee was faily decent.

Isaiah was the bomb! Very attentive and great with our service. Ask for him when you go in!!! Over all with the food not being the best … Isaiah was awesome!!! The best food item was the crab queso! Management needs to improve the overall conditions of the restaurant. They seem to cut some corners on their food options.

Aneshea Green

The best part of this whole experience was the fact that the food was good and did not disappoint and the adult beverage I had was strong! But the overall atmosphere made us want to leave… before we even walked into the door, a man was sitting outside panhandling! Next, the hostess claimed my boyfriend’s number was showing as “invalid” and that’s why we were never contacted about our table being ready (this number has NEVER had this issue with any other restaurants), the floor was FILTHY, tables were left un-bussed and dirty for most of our time there. Our waitress seemed to either be overwhelmed or her head was in the clouds! We had to ask multiple times for WATER, after the third time she finally says that they’re out of clean glasses and she was waiting for some… Not two minutes later I see another waiter come through with two glasses of water for his table! When we finally do get the water, it’s in plastic to-go cups…. which is fine but the cups were from CRACKER-BARREL! Took our waitress forever to come back with straws so we ended up getting some from another waiter. They were obviously short staffed and some were making the best out of it, others not so much!

Joshua Ding

April 2025 Came here after many negative business financial reports. Just want to give this restaurant chain some credit after all these years. Sadly, a lot of empty tables on a Sunday afternoon. Great biscuits since this is one of their signature items. My salmon was well seasoned, moist and delicious. However, my wife pasta sauce wasn’t enough. The fried fish cans with ketchup? Should fish come with cocktail and tartar sauce instead? However, pricing is reasonable and good portion. My rating as 5 is very satisfied. Taste 4/5 Temperature 4/5 Speed of service 2/5 we waited very long for our food to arrive. Cleanliness 4/5 Attentiveness and courteous 5/5 server did a good job. Will I return? Not sure. Will I recommend? Yes, from a pricing standpoint. Good value for seafood.

+2

This visit was average and mostly due to the food and drinks. I always seem to have issues with the bartender getting my drink correct or looking like the photo. My margarita was good, but it did…

plus=my barmaid/server was very pleasant,shrimp feast was ok,but $25 not $20 as advertised on tv and$5 for a side salad,c'mon? $8.95 for a slice of chocolate cake? Seems expensive for 'casual dinin…

Expensive so it's a good place for sharing. Side salad is big enough for two. Fast seating for us. Front door handle was falling off. No happy hour for common bar items. I really hate those compu…

Expensive so it's a good place for sharing. side salad is big enough for two. Fast seating for us. Front door handle was falling off. No happy hour for common bar items. I really hate those c…

expensive so it's a good place for sharing. Side salad is big enough for two. Fast seating for us. Front door handle was falling off. No happy hour for common bar items. I really hate those com…

Expensive so it's a good place for sharing. Side salad is big enough for two. Fast seating for us. Front door handle was falling off. No happy hour for common bar items. I really hate those com…

[6/2024, $25] Endless Shrimp. It isn’t. You order one item at a time, and it takes 10+ minutes per order to arrive. I have spent 72 minutes eating four mostly small portioned plates, not worthy it. My server was nice. The restaurant had flies and had some odor. This was my second time ever dining at Red Lobster.

I haven't been to a Red Lobster in over 20 years and I was very disappointed. It was around 7pm on New Years Eve and they were not very busy at all but it took 15 minutes to get a table. The service was slow. There was only one waiter in our section. It took forever to get our food. I ordered a side salad which I never got. I had the Steak and Lobster. The steak was OK but heavily seasoned. The Lobster was the only good part of the meal.

Brooke or server was wonderful. She was very attentive and pleasant. However, our food looked good but my food and drinks were less than desirable. We thought we would try this "New Red Lobster". I can say I was disappointed.

Waited at table for 10+ minutes before McKayla came. Drinks came with nearly no ice. Finally salads arrived. McKayla came to remove salad bowls and we asked for more ice. Biscuits finally came and were quite hot but had nothing to put them on. Diner arrived and was ok. Overall the service was way below par. I did leave a tip and likely will not return.

The wider was fine. His service was acceptable. The food however, was absolutely horrible. Definitely do not waste your money at this place.

The wider was fine. His service was acceptable. The food however, was absolutely horrible. Definitely do not waste your money at this place.

The wider was fine. His service was acceptable. The food however, was absolutely horrible. Definitely do not waste your money at this place.

The wider was fine. His service was acceptable. The food however, was absolutely horrible. Definitely do not waste your money at this place.

I went to the Plano Tx location today with my son. It wasn't very busy at all but yet we were seated in the back of the restaurant by the restroom there was an odd odor, and I started to leave righ…

Everything really gone down hill. Service today was the worst I've ever had! When Haile left went down fast. We came every week. 1st you got rid of the lobster Bisque, the service is their biggest …

Everything really gone down hill. service today was the worst I've ever had! When Haile left went down fast. We came every week. 1st you got rid of the Lobster Bisque, the service is their bigges…

We came during holiday, and that was our first experience in red lobster, unfortunately the waitress wasn’t patient, and didn’t act nicely. If we asked the question about the food on the menu, she sm…

We came during holiday, and that was our first experience in red lobster, unfortunately the waitress wasn’t patient, and didn’t act nicely. If we asked the question about the food on the menu, she …

We came during holiday, and that was our first experience in red lobster, unfortunately the waitress wasn’t patient, and didn’t act nicely. If we asked the question about the food on the menu, sh…

Giant disappointment. They have gone way down. Was dirty. I got crab legs for 30bucks and they just slapped garlic on the plate. Zero flavor. Needs a complete overhall. Wanted to stand outside and warn people to just hit whataburger next door and not to waste their money!

TOO MUCH OIL AND SALT!!! I am an obese man who loves fast food, but this was too much even for me. The two pasta dishes had visible pools of oil, the cheddar biscuits soaked through the napkin, and everything was so salty I did double takes on two different items (the biscuits and fried shrimp). They really need some menu items with an acid to cut through all the oil, I found myself craving vinegar partway through the meal. To put things in perspective, I rarely fail to eat even large restaurant portions and I NEVER fail to bring home leftovers. In this case we did both, having spent $100 and leaving 1/2 the meal behind. The lobster meat itself was pretty good, and the clam chowder was okay (much better than Campbell's but nowhere near a real restaurant). The house salad was fine, no bad pieces of lettuce and the croutons weren't stale. Service was reasonably good and friendly. There was a dead fly on the windowsill and the electronic checkout machine was sticky and oily to the touch.

On Feb 7 around 2:55 pm CDT, I attempted to patronize the Plano TX Red Lobster location. Upon entry, the host/hostess was not stationed at the front. Finally after 2 minutes, he arrived. A young white male who appeared as if he didn’t want to be there greeted me with a faint "hello". Before trying to seat me, I’d asked if a section where there were only two people sitting was available. He checked with the bartender who was assigned that area (a heavy set Black male) whom said he was “overwhelmed” to serve me. As an alternative, I had asked to be seated in another section with even less people, so the host inquired with that waiter (a Mexican male) who stated he too was overwhelmed. If these people are unable to function in a faced paced environment, they should quit. The industry they've elected to be employed into, is driven by multitasking which produces a level of high pressure. I was completely turned off, that I left, & ended up at the Red Lobster located in Frisco TX.

Ordered for pickup. I walked up to the customer pickup area, not the kitchen or any employee-only space. Instead of using words like a normal adult, the employee made a rude hand gesture telling me to step back. I wasn’t in anyone’s way, the place wasn’t busy, and I was only trying to figure out where to get my order because no one bothered to help. I spent around $100. Basic courtesy is the bare minimum. Zero customer service, unnecessary attitude, and completely unprofessional. If basic respect is too much to ask, don’t work the counter.

I was really disappointed with my recent visit to Red Lobster. The food was not great at all. It lacked flavor and didn’t taste fresh. Unfortunately, the service didn’t make up for it. Our server didn’t seem knowledgeable about the menu and couldn’t give solid recommendations or answer basic questions about the dishes. To make matters worse, the manager was nowhere to be seen when issues came up, which made it feel like there wasn’t much support on the floor. The restaurant also had an unpleasant smell, which definitely affected the overall experience. The vibe just wasn’t it. Overall, it wasn’t worth the visit, and I wouldn’t rush back.

For the record I tried to let the general manager rectify and correct the situation but she never did so here we go. My sister and I went into red lobster at 9:20pm on Jan 5, 2026. Upon entering the establishment smelled of a strange odor as well the staff’s attitude. There was a lady who I assume was the host (never found out, as she jetted towards the back) and a bald head gentleman behind the counter. My sister and I were placing to-go orders as we were going to take our food home due to the smell inside the restaurant. Our order was simple, as I wanted clam chowder soup with biscuits, and she wanted to try their seafood boil. The bald head gentleman proceeded to tell me that they were out of clam chowder bc they didn’t have half and half, but proceeded to offer me a lobster bisque (how? I thought they were out of half and half?) I ended up having to settle and quickly find something on the menu. I ended up settling for a baked potato with crab meat (an extra charge of $3) and Mac and cheese with bacon bits. Long story short when we got home my baked potato was a regular baked potato, and my Mac was bacon less. My sisters seafood boil was undercooked, and had 5 pounds of hot cayenne seasoning to the point where it almost burned her tongue off. We reported this and the general manager said we would receive refunds for the trouble we went through as they HAD clam chowder that night. Here we are Jan 14th with no refund and now my calls are being ignored. Poor service with no correction or solution

From the moment we walked into this Red Lobster, the experience went downhill fast. First, I ordered a margarita and presented my valid government ID. It’s a foreign ID, but I’ve used it at countless restaurants across the U.S. without a single issue. The server looked at me strangely, left, and returned to say they “don’t accept foreign IDs.” Makes absolutely no sense—so people visiting the U.S. can’t order a drink now? But fine. I didn’t argue. Luckily, I had another U.S. form of ID in my truck, so I went out to get it. When I came back, the server gave me the nastiest look, like she didn’t even want to serve me in the first place. Then I ordered a skinny margarita. She tells me they “don’t offer skinny margaritas,” which is simply not true because I’ve ordered them at other Red Lobsters before. So I settled for a classic margarita with salt on the rim. We also asked for biscuits right when we arrived. They didn’t show up. She didn’t bring the margarita either. Nothing came out until the actual food was served. Before the food even arrived, the server came to inform me that my meal had been made incorrectly. I had ordered an all-boiled dish with no spice, but it was prepared wrong, so we had to wait even longer for it to be corrected. When the corrected meal finally arrived (brought out by a supervisor, not the server), the margarita came with it—and it was terrible. No salt on the rim, and it tasted like straight tequila with nothing else. Truly one of the worst margaritas I’ve ever had. Then, before we even touched our food, the server rushed over to ask, “Is the food good?” We hadn’t even taken a bite. While we were trying to eat and peacefully watch a short 5-minute video, she interrupted us three separate times to ask if everything was fine or if we needed anything. It was uncomfortable and honestly annoying. We couldn’t even enjoy our meal. The last straw: While we were mid-bite, half-finished with our plates, she came over and asked, “Do you want the check? Or…? You’re not done eating?” The tone made it extremely clear she just wanted us out, despite the restaurant being practically empty. At that point, we just paid and left. Overall: Terrible service, incorrect food, slow timing, rude attitude, and the worst margarita I’ve had in my life. I’ve been to many Red Lobster locations and never had an experience remotely this bad. This location seriously needs training and better management.

I came in this location on a Saturday because this is my brother wanted to celebrate his birthday, well when we came in there was not a host to greet us or seat us at the table , so we waited and waited until eventually the host walks ups, with an attitude no smile, or kind gesture, you would of thought we did something to her. I would of walked out if it wasn't for my brother birthday, i don't spend over $100 on a meal for 2, especially when im spending my hard earned money. i noticed when other guest came in she actually was very nice and welcoming, i politely asked my waited what was the host name, so i can be sure to write a review or her selective horrible customer service, the waiter told me the host name is KIRSTEN, she had black hair and pale skin

Alex Bruning

I did a curbside pick up this evening for dinner for myself and some friends. I did a scheduled pick up for 6:15 pm and when I arrived I followed the instructions through the text messaging system. However I waited ten minutes and had no food. Finally I called around 6:24 and someone answered and said it would be out shortly. When I got the food it was all cold. It tastes like it had been sitting on a cold counter for 30 minutes. Then I open the lobster dip which it shows a big dish on the picture and when I opened it it was a small little container in a big platter of chips. I opened the dip and there was only 1 piece of lobster in it. That’s crazy to be charging people $20 and calling it lobster dip. That needs to be called spinach artichoke with a touch of lobster. Because that lobster touches it and leaves. The mozzarella sticks were not even cooked all the way. Took a bite into one and it was hard as a rock like it was half frozen. Lobster flat bread was ice cold and nasty. The lemons. THE LEMONS? We’re half of a half of a half of a lemon. The smallest little piece that you can’t do nothing with. The pasta was cold as well but the chicken was “warm” that was on top. Will never be spending money here again especially if curbside orders get treated differently from dine in. I bet if I was dined in, things would come on a silver platter and my food would be hot bc I’m in these peoples face talking about my food. Don’t waste your money here curbside or dine in. It’s not worth the crappy service and food.

rita pruitt

Public service announcement do not eat here I’m not sure where to start the famed cheddar bay biscuits where more like scones no cheddar when I asked the waitress she laughed and said her it was her managers first time making them you read right her manager. Then the food arrived as I started eating I noticed my food had hair in it I called the waitress over she apologized and took my plate back to the kitchen only to return and say we will take it off the bill but the kitchen is closed. Now I’m at the table with no food as my guest continue to try and enjoy their meal. My granddaughter had crab legs and was bought a bowl that was said to be butter based sauce that was horrible during all this the manager never came out to apologize not one time. @redlobster this location is a horrible representation of the brand