Texas Roadhouse
Steak house · Plattsburgh
Über Texas Roadhouse
At Texas Roadhouse in Plattsburgh, we bring a little bit of Texas charm to the North Country. Our lively chain steakhouse serves up American fare with a Southwestern twist, all set amidst our Texas-themed decor. We're proud to be a destination for families and friends alike, where everyone can enjoy...
At Texas Roadhouse in Plattsburgh, we bring a little bit of Texas charm to the North Country. Our lively chain steakhouse serves up American fare with a Southwestern twist, all set amidst our Texas-themed decor. We're proud to be a destination for families and friends alike, where everyone can enjoy top-quality steaks, fall-off-the-bone ribs, and warm hospitality. From our signature Whiskey River BBQ to our hand-cut steaks cooked to perfection, every bite is a taste of Texas. Join us for a memorable meal surrounded by the warmth and energy of our bustling restaurant, where service is always friendly and the atmosphere is always lively.
Was Kunden über Texas Roadhouse sagen
Texas Roadhouse in Plattsburgh is highly rated for its excellent food, friendly staff, and fun atmosphere. Customers rave about the steaks, pulled pork, and unlimited rolls. Some mention long waits, but find the experience worthwhile due to the great service and prices.
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Tip: Be prepared for a possible wait, especially during peak hours, but the friendly staff and great food make it worth it.
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Bewertungen von Texas Roadhouse Plattsburgh
Hands down the best service I had in a long while. Suuuch sweet waiters and waitress. And the food is great and the atmosphere is welcoming and warm.
I had Santana has my waitress and she was so nice and patient ! The food was a delight but santana offered us one of the best service we ever had ! We are returning for sure ❤️🔥
Beautiful decoration, the staff is very friendly, the meat was dry
Food is great, it is presented beautifully, and it is as big as mentioned in the menu. Service was great, even when the waiter did a small mistake in one of our plate, she gave us another one for free and took care of us all the time. Atmosphere was great too. It feels like you’re eating in a cowboy restaurant. Highly recommended to anyone. It is once in a lifetime experience.
Been to at least 3 locating and this is ny far the best one. And they have the best server. I believe get bane was Leslee
Keria the gal who took our order, done very well. Has a beautiful smile. Thanks you Julie for checking on us.
The staff are warm and attentive, providing genuinely accommodating service. The food is fresh and flavorful, with the fall-off-the-bone ribs standing out as a highlight. This venue effortlessly blends a casual dining environment with a vibrant, bar-like atmosphere—making it ideal for both relaxed outings and festive birthday celebrations. The space is adorned with dynamic lighting and engaging visuals, creating an inviting and lively ambiance. Generous portions are perfect for sharing, delivering excellent value without compromise.
From the minute you walk in the staff makes you feel special. The decor is cowboy and warm. I had the Prime Rib, Cesar salad and fries. They were all fabulous and well worth the price which is reasonable for what I had. The portion was large so I’ll have the rest of my meal today.
Great BBQ joint! The food and service were simply excellent! Definitely recommend this location!
This place has some of the friendliest staff members! Great service with a smile, even on the most crowded days, and delicious food of course!
I had the most exceptional dining experience at Texas Roadhouse Grill in Plattsburgh, NY, and it's all thanks to our outstanding server, Chantel. From the moment we walked in, Chantel's warm greeting set the tone for the evening. She was attentive, knowledgeable, and went above and beyond to ensure our meal was nothing short of perfect. Chantel's recommendations were spot-on, and her friendly demeanor made us feel right at home. Her attention to detail and genuine care for our dining experience truly stood out. Without a doubt, Chantel's exceptional service elevated our visit to Texas Roadhouse Grill to an unforgettable one. Thank you, Chantel, for making our evening so memorable. We'll definitely be returning soon, eager for another extraordinary dining experience.
Good service and price. The little bread they offered when we got seated was so fresh and delicious. The steak was cheap but with good quality. Their side dishes were big and I liked every single of them. They just know how to do the business to make the customers happy. Will visit again.
Seriously the best food I've eaten so much flavor it was all delicious we had a little bump were the chicken came out a bit raw but the manager was amazing and brought us a new one and it was just simply deliciously amazing! The waitress whitney was super nice and even suggested some foods since we were new to the place, all in all the place was amazing, the food was amazing, and the workers were amazing, my family and I will definitely be coming back here to eat again!
Our waiter Shelby was absolutely amazing! She was ontop of refills and was over all a friendly waitress couldn’t be happier!! Food was pretty good too!!
Faster than fast food no wait times between servings of food fantastic experience everyone was so fast and friendly almost at capacity when we were eating so great job. Also used to come a few years back if anything better than it was then which was stellar. Hope the kitchen and waitstaff have a great one cooking speed and service 6/5 stars.
Fantastic food service. Had an issue with a take out order and was resolved quickly and fairly.
Our party had 9 people...so we sat at the bar. Service was excellent, food was perfect. Bartender was attentive to everyone
In short, this is a high quality restaurant in terms of both food and services, the atmosphere is very important, the attention of all the girls and boys who work here, I set aside their breads, they are exquisite, I recommend them 100%.
We didn't go inside, we did takeout and it was awesome! Delicious ☺️ Quick and great service.
First time back at Texas Roadhouse since the beginning of the pandemic. They have definitely upped their game. I've always had issues with the temps of my steak (I ask for medium and get medium-well, sometimes even well done), but this time it was cooked to perfection! The only reason I gave it 4 stars is because it doesn't have WiFi to acces the App without using data.
The service was great. We enjoyed the food. It was cooked the way we ordered it. The wait to be seated this evening was long due to many customers at the restaurant. The large volume of customers slowed down kitchen, which our server told us once we were seated. Over all a good dinner.
Edited: we are here again today and the steak is wonderful, very juicy and tasty You will love dinning here, the service is very nice, smiling, always helpful, always knows what you need, very informative, food is very tasty and prices are very good, portions are great, mashed potatoes is made from real potatoes not powder, hot buns starter is very nice, I loved it
Absolutely amazing food! I live in Canada (Montreal area) and the 90 minute drive is certainly worth the trip. See you again real soon!
Walk through those doors and feel the energy, Texas Roadhouse serves up synergy! Peanut shells crunch beneath your feet, While country music sets the beat! Those legendary rolls arrive so warm, With cinnamon butter to weather any storm! Free appetizers that steal the show, Before your main course steals the glow! Hand-cut steaks grilled to perfection, Each bite deserves your full affection! From ribeye tender to sirloin sweet, Texas Roadhouse can't be beat! The servers dance, the music's loud, This rowdy atmosphere draws a crowd! Birthday saddles and line dancing fun, At Texas Roadhouse, the party's never done! Fall-off-the-bone ribs with sauce so fine, Loaded sweet potatoes that truly shine! Portions generous, flavors bold, Stories of great meals here are told! Five stars for steaks and atmosphere too, Texas Roadhouse delivers through and through! When you want dinner with a side of cheer, Texas Roadhouse makes it crystal clear!
I love Texas Roadhouse and this location is the best version of a great company. Highly recommend dining in but they are very efficient with take out as well.
Love this texas roadhouse the service is always great! Comming from someone who's backround is in the reataurant industrie i always apreciate the effort that goea into making the customer the #1 priority...the food is awesome especially when you consider the price 100% recommend👌👌
Tasty food and good service. Good meal selection A bit loud to hold a conversation with colleagues/friends but all-in-all, a fun place to eat. Staff is very energetic and enthusiastic respectant when signing to highlight special occasions (customer's birthday, etc). Service rating reduced from five to four stars as a recent visit to the restaurant required us to ask for cutlery and one fork was missing within the napkin/cloth handed over by staff which required us to ask for additional assistance.
Update: Dec 2024. Customer service is awesome and the food continues to satisfy. Our latest dinner was with a very attentive guy named Darren and the Manager came by to make sure we were taken care of too. The bone in rib eye, mashed potatoes and buttered corn is delicious . Ribs are some of the best and the filet medallions were very good too. The string beans has bacon in them and were a bit overcooked but were good too. The homemade rolls with cinnamon butter are always soft and warm. And you cannot beat the unlimited peanuts... Great food, awesome customer service. When we travel to the US from Canada we make it a point to stop here to have one of their delicious ribeye steaks. We love that they have a butcher on staff and that you can eat as many peanuts as you want and throw them around. Their sides are traditional and just complement the cut of meat that they feed you. We love the ambience and the staff is perfectly attentive and the pricing is decent too. Warning! If you have a peanut allergy don’t even walk in the front door.
First time eating here , the service was great and my meal (smothered chicken) was delicious and so was their famous buns & cinnamon butter, but we also ordered the fried pickles they were a bit too salty in my opinion and the cactus blossom which was alright. Definitely worth the roadtrip from canada.
Awesome steakhouse about 15 minutes from the border. We went on a Friday and the wait to be seated was 30-45 minutes. The house bread had a hint of sweetness, served with cinnamon butter, it tasted like a less sweet version of cinnamon roll. For appetizer, we had a mix plate of fried pickles, boneless wings, and fried jalapenos balls that were stuffed with cheese. It was a bit salty but it tasted great with drinks. For mains, we had grilled sirloin and ribs with baked potatoes and sweet potatoes. Everything was perfectly cooked. The sweet potato was baked into a creamy texture, so delicious. The ribs had a smokey flavour. YUMM. Highly recommended. Note that they serve peanuts so avoid if you have peanut allergies.
Zoe was incredible! She was so sweet, kind, friendly and incredibly customer oriented. She made sure that we had everything and that we were happy throughout the entire night. We are from Canada and this was the best experience I’ve had! Thank you so much Zoe!! The food was delicious, atmosphere was fun and the service was amazing. Would highly recommend, but I would also highly recommend asking for Zoe, as she would make your night!! 😁
Celebrated My 45th birthday With My Children!!! Grateful & Couldn't Be More Happy!!! BUSY BUSY!!! Many birthdays here tonight!!! Feeling Blessed!!! Thank You Staff & Management!!! 🥩🍤🥗🎂🎉🙏🥰💯🥳💜
Food was amazing, even on a Friday night during dinner rush everything came out in a timely manner!! Our waitress was super friendly and kind, and everything overall was delicious!! Deff will come back!
My friend recommended this restaurant, so we gave it a try before heading back to Canada. They served freshly made honey cinnamon bread, it's hot and delicious. I ordered their grilled shrimp rice, served with house salad and mashed potatoes with sour cream on top. The portion was good and the food was tasty. My friends and I had good time there. I'd like to send a special thanks to the waitress who served us, she's kind and passionate, we felt really welcomed and received good service, thank you, Taylor! You are one of the most caring waitress I've ever met ❤
Very good food, long wait though, it was worth it. The waitress was lovely!!! I think her name was lena
It was my first experience but my husband’s second. I absolutely loved it! We did not reserve. We decided to drive down from Montréal on a Saturday to do a bit of shopping and my husband hoped they’d have space to greet is. We arrived around 17:30 and got on their website to get on the waitlist. Estimated wait time was 25-35 mins. We got our table in 30 mins. Our waitress Megan was genuinely friendly and courteous. The service made us feel at home, like we’re locals. I’m already thinking of returning. The decor was cozy, simple, but also super interesting. There were all kinds animal figurines, “hunter/fisher” prizes on wooden plates hanging throughout the place. Adds ambiance to the experience. And the food! Let’s start with those homemade fresh out of the oven buns and that sinful dip we just couldn’t get enough of. I’m mouthwatering just thinking about them. Had their signature margarita. I was pleasantly, they most definitely know how to make a good margarita, plus it had a nice kick to it. My husband had their steak fries with prime-rib, medium rare. It was so tender and so juicy. I had their full slab of ribs with a loaded baked potato. The meat just fell off the bones with the perfect amount of fat. We were too full for dessert. But definitely next time. Planning to return very soon. Can’t wait!
Food and atmosphere was amazing. Service was great , fast and reliable. We got the appetizer 3 choice. Boneless bites , loaded potatoes skins and jalapeño poppers bites. Shareable between 2 adults and 2 kids. Mains were amazing. I got a 14 oz prime rib. Wife got the ribs , kids got the kid steaks. We left so full and happy. Will go back.
Texas Roadhouse was an absolute 10 out of 5 stars for us! We came in late for dinner, so they had run out of prime rib, but I ended up getting the medallions, and I was not disappointed. These perfectly cooked, juicy balls of meat on a bed of rice were incredible! Every bite was amazing. We also tried the rib eye, which was fantastic, and the ribs were tender and flavorful. The chili was decent, and the blooming onion could have been better, but overall, the food was spot on. Everything we had was delicious, and the presentation was just as impressive. The staff went above and beyond, helping us find something we had lost even though they were closing. Texas Roadhouse is a must-visit!
The cinnamon butter and sweet bread was delicious. The food was fair in price and the steak was cooked perfectly. I had a margarita and it was delicious. The sides and entrées are also super good. The blooming onion was perfect. The servers were very attentive. They kept on coming to our table to ask us if we needed something. The decor of the restaurant is also very interesting. It was a very nice experience.
Unlimited delish warm rolls and butter. Friendly staff. Fun decor, ample waiting room. Texas tumbleweed was crispy and served quickly and hot. One of the best. steaks were seasoned perfectly and gr…
Unlimited delish warm rolls and butter. Friendly staff. Fun decor, ample waiting room. Texas tumbleweed was crispy and served quickly and hot. One of the best. Steaks were seasoned perfectly and gr…
Unlimited delish warm rolls and butter. Friendly staff. Fun decor, ample waiting room. Texas tumbleweed was crispy and served quickly and hot. One of the best. Steaks were seasoned perfectly and gr…
My daughter and son, and Matt took us to Texas roadhouse. It was very good. I enjoyed and I would definitely go again.
we love the rolls, the food is very taste. the atmosphere is great. chicken tenders and mac n cheese are the bomb.
I once again left Texas Roadhouse wishing we had a similar restaurant close to where I live. We had Eric as our waiter this time and he was so polite and kind. \n\nYou consistently get the same vib…
Been there once for my birthday this year. They are open weekends but dinners only on weekdays. I have no car so have to wait for rides. Bus does not run on weekends and ends at 7pm..
Omg amazing,amazing service,amazing atmosphere food did arrive late but manager gave us our entree for free absolutely fantastic experience will definitely be coming highly recommended
Excellent food great pricing. Very comfortable atmosphere. The wait staff is friendly and helpful. Great place for a first date.
Just great food at great prices. I ordered the pulled pork ...excellent. One of the best restaurants around, always a good choice, you wont be disappointed. service is top notch as well.
Just great food at great prices. I ordered the pulled pork ...excellent. One of the best restaurants around, always a good choice, you wont be disappointed. Service is top notch as well.
Just great food at great prices. I ordered the pulled pork ...excellent. One of the best restaurants around, always a good choice, you wont be disappointed. Service is top notch as well.
I was super pleased with management and staff addressing concerns tonight. I attend this restaurant an average 4 times a year and every single time when or if there is a problem, management is sooo…
This place was excellent in every way. It was so good that we ate there again the next night. The prices were good also. Our waitress was so good that we requested her the next night. I wish I…
Amazing staff and food!!! The wait can be long, almost an hour but food and staff were wonderful. ...
The steak quality in the Plattsburgh Texas roadhouse is amazing! We usually order takeout maybe two or three times a year from them.
Great experience overall, free endless peanuts to crack open, sweet and fluffy cinamon buns and fun ambiance. All worth the trip from Montreal! Downside are the price (with tips and no side trackin…
Texas themed restaurant. Our server Maddy was great. They give you fresh baked in house rolls to start. I had the steak salad. My steak was delicious but a bit too much dressing on the salad. My partner had the chicken fried steak and buttered corn which he liked, but found a bit salty. I liked this place and would recommend.
Delicious hand cut steaks and home made bread. Portion size is ok and prices are fair, also I really enjoyed the restaurant atmosphere. I am giving four stars because the waitress (super friendly and charismatic) forgot to bring one of the sides but not a huge deal since it was Father's day and the staff was busy. First time there coming from Montreal specially to tast their steaks and I will definitely go back in the future. I highly recommend a visit for all the meat lovers out there.
Despite not booking a table ahead of time, we only waited about five minutes for a table. The server was very attentive. Even the manager stopped by to make sure we were enjoying our meal. The atmosphere was a bit loud, so the server wasn't able to hear some of our requests. The food was cooked well and had lots of flavor. It was an enjoyable experience.
For the price tag, this is hard to beat. The service was fast and kind. The portions were generous and the bread basket with the cinnamon butter is a welcome addition. The decor and the music makes it a great experience. Constructive note: I found that the Cactus Blossom is nice in theory but so deep fried that it's hard to enjoy it to the end.
This was my first experience at a Texas Roadhouse restaurant and though I was a bit overwhelmed at first by the boisterous atmosphere I quickly got to enjoy it. I arrived early, around 5pm and after a short wait ( they don't take reservations), was seated at a pleasant little booth ( I was by myself). Within the next 20 minutes the restaurant filled up and the waiting line grew. I had a very nice and accommodating waiter named Daniel. Texas Roadhouse is part of a large chain with many restaurants. It's mainly a steak house but as any self respecting American restaurant it also offers some fish and seafood, pastas and burgers of course. There's a short list of low to mid-level wines, beers and cocktails, with an emphasis on margaritas and from what I saw at tables around me, they're huge and very popular. The steaks : They offer several different cuts ( you can see them displayed in a glass case at the front of the restaurant) and at several different sizes, from 12 oz. to à whopping 24 oz. I opted for a Dallas style 12 oz. sirloin, medium rare. There's an extensive appetizer list but you get 2 sides with your steak and that was enough for me. I had a Cesar salad and fries with my steak. I also ordered a Sauvignon blanc with the salad and a Cabernet Sauvignon with the steak. Both wines were very good and priced at around $8.50. The salad was very fresh but the taste was very mediocre, partly because of a bland but overly imitation garlic flavor and a tasteless parmesan cheese. Not at all bad but not great. The steak arrived quickly and when I cut into it I discovered that it had been overcook. I mentioned it to the waiter and he was very apologetic and said he would change it. A manager then arrived to apologize as well and said she would take care of everything. I have never received such prompt and courteous service before. Within a few minutes a new steak arrived, done to perfection! The 12 oz. size looked much bigger than that and it was perfect for me. The flavor was excellent and the meat was well marbled and tender. For $25 I thought it was a steal! All the steaks are reasonably priced here I found. The fries were bland, that's all I can say about them. But I came here for the steak and I was very satisfied. If you don't mind a loud restaurant with country music, sports on televisions and the occasional dancing and singing waiters, this is a good place for a tasty and reasonably priced meal. The staff is pleasant and willing to please. A great place for families, a noisy date or just going by yourself like I did.
The food is always great but the menu never changes, nothing new gets added but you'll always know what to expect. It's very loud between the *country* music and chatter so I always take Excedrin before I go. Their rolls are so good, steaks and prime rib are great. I always have enough leftovers for lunch the next day. The waiting area setup is a little awkward, the check in is right as you walk in, so it restricts flow of people coming and going and the waiting area is too small.
Always amazing service and the atmosphere is great. The food is great but whenever I do takeout, the wait is very long and the food isn't as good even though I eat it after 10 mins of picking it up. [Food isn't as good in the sense that the meat is usually overcooked] I usually ask for medium rare but I always end up with a medium. It isn't an issue when I eat in the restaurant.
I usually prefer to write reviews after multiple visits, but this occasion was special. My son chose this restaurant to celebrate his graduation, so off we went. I called ahead to let them know we'd be bringing a large party of 14. They were happy to accommodate us but asked that I call back later in the evening due to other large groups already being served. I did, and our reservation was confirmed. We arrived at the time we were given but ended up waiting about 45 minutes. To complicate things, our party unexpectedly grew by 5 people. Despite this, the staff managed to seat 14 of us first and then the remaining 5 about 20 minutes later, which we appreciated given the circumstances. The staff was fantastic, friendly, attentive, and genuinely did their best to make our experience enjoyable. Although the space was a bit tight (especially with a large group), the warm atmosphere and excellent service made up for it. Most importantly, my son had a wonderful time, which was all that really mattered to me. Would I recommend this place for large parties? It depends. If you don’t mind being a little cramped in exchange for great service, then absolutely. If space is a priority, you might want to consider other options. All in all, it was a memorable night and a great celebration.
Texas Roadhouse is a typical steakhouse restaurant with different cuts of steaks available, ribs and hamburgers. I ordered the steak sirloin and ribs. The steak was delicious; the tenderness and taste was as expected. The ribs are a bit overcooked in my opinion. But it is advertised as « fall of the bones », and the taste was ok. The other meal ordered is a country fryer sirloin steak. Again the taste and tenderness was up to the standards but the presentation was a bit sloppy, like most of the plates served. The side dishes were ok. The chili tasted like canned chili. The service was quick.
The service is always so amazing at this restaurant!! The line dancing super entertaining the fresh bread rolls with cinnamon butter are just WOW!!!! ... however.. last time I visited Texas Roadhouse was probably about 5 years ago.. and the freshness of the food has gone down a little over time.. my steak was overdone and kind of looked like it had been pre-made... they have huge lineups of people so I can understand why they would make food in advance.. my baked potato was cold the cesar salad barely had sauce they made my drink wrong.. and we waited 1h30 minutes to get a table. The waitresses compensated for the food issue but still I was a little dissapointed but will go back again for sure anyway lol
Great place to stop by with the family for a good meal. The staff is friendly and helpful. The food was good, but it's a real Texas style heavy meal. You'll be walking like a sumo wrestler on your way out. The bread and sweet butter basket should be on the DEA's list of controlled substances. That stuff is addictive!
Great food great service sometimes a little too loud. We always get the ribeye because it's always tender. I often reheat the leftovers and it's still not tough
Food is usually very good, can't say always. Sometimes you have to wait a while to be seated other times boom right in. Manager always ask how was your meal is, staff are usually very quick but thi…
Great overall selection of appetizers and entrees. The homemade buns with cinnamon butter are spectacular. I usually order a ribeye or porterhouse steak with a side of sautéed mushrooms and onions.…
Great value and quality of steak.\nVery friendly and attentive staff.\nSide salad MEH.\nChicken salad also very good!
We went for an early dinner on a Saturday afternoon. There were three of us. There were plenty of tables, yet we were seated right next to the bathrooms. OK. Ordered a Full rib dinner, 2 sides, a c…
Great variety on the menu - definitely something for everyone even the picky eater. Was very happy with the selection of side dishes to go with my dinner. I had the rib eye and The Duchess has …
Our waitresses was Chelsea, she was awesome, patient, great suggestions we had a great time. That whole waiting list situation is real, we followed the instructions, and once we got there, we we…
Solo diner here, which can be hard to seat and you often wait while they figure out what to do with you. But not here, service was friendly and prompt, the food was great, and it was a nice time.
We love this restaurant, but there are a couple of issues. Allergy-friendly options are limited, especially for gluten, egg, and dairy restrictions. Also, managers push staff to move constantly, creating a tense atmosphere. A bit more calm would make it even better.
Came in to get takeout and found there was an area specifically designated for takeout, but it was awkward and odd. The person took our order in a perfunctory way. There were several servers hanging around, of none of which seemed interested in serving anyone. There was a strong vibe of trying to do the minimum required. The food was good, although it seemed they were relying on quantity rather than quality. I suppose it’s a bargain if you bring home enough food for two additional meals.
Today’s visit was just average. Our waitress was mia most of the time and we had to ask others to serve us. Our apps came out 10 minutes apart which was weird. The steak was good and cooked well. Had to ask another waitress also to pay
Today’s visit was just average. Our waitress was mia most of the time and we had to ask others to serve us. Our apps came out 10 minutes apart which was weird. The steak was good and cooked well. H…
Today’s visit was just average. Our waitress was mia most of the time and we had to ask others to serve us. Our apps came out 10 minutes apart which was weird. The steak was good and cooked well. H…
My husband and I had a hankering for steakhouse steak, so for our wedding anniversary we decided to try the only Texas Roadhouse in our state. Mission accomplished: He had a ribeye and I a NY Sirlo…
Hit or miss when it comes to Texas Roadhouse. Their dinner rolls are great especially that cinnamon butter. I ordered a ribeye medium temperature. The waitress showed a picture of medium to confirm. When I got my ribeye, it was not only over cooked (well done at this point) but also burnt. The kicker was that it was a manager who brought out the food so she clearly saw the burnt steak and still decided it was okay to give to a customer. How did she think serving burnt steak was acceptable? I let the waitress know how the steak was over cooked and burnt and after speaking with a manager said they will replace it. She said I could still keep the steak if I wanted since they were just going to throw it out, even suggesting I could give it to my dog. I declined that offer as I wouldn’t give that to anyone human or animal. The replacement was much better in quality of the cut and temperature.
My med sirloin steak was burnt! It took 30 minutes for another one to come by that point we were done eating so they boxed it up. I was given NO compensation for it . Totally ruined our dinner.
My med sirloin steak was burnt! It took 30 minutes for another one to come by that point we were done eating so they boxed it up. I was given NO compensation for it . Totally ruined our dinner.
ribs were completely burnt. father got wrong steak and waitress Santana argued with him saying he got what he ordered, then had an attitude face when my mom corrected her saying he received the w…
ribs were completely burnt. father got wrong steak and waitress Santana argued with him saying he got what he ordered, then had an attitude face when my mom corrected her saying he received the wro…
ribs were completely burnt. father got wrong steak and waitress Santana argued with him saying he got what he ordered, then had an attitude face when my mom corrected her saying he received the wro…
ribs were completely burnt. father got wrong steak and waitress Santana argued with him saying he got what he ordered, then had an attitude face when my mom corrected her saying he received the wro…
Terrible customer service, we had a reservation and they were so busy that they couldn’t keep track of all the reservations they had, very rude and because there was no room inside on the waiting…
Food was awful. Onion appetizer was adequate. prime rib paper thin, and the flavor tasted like a combination of barn and stale grease. French fries were buried in salt and cold. Waitress was …
Here’s a clear and firm negative review in English: ⸻ I arrived on Saturday at 4:04 PM and checked in at the reception. I was told the wait time would be 30 to 40 minutes, which was totally fine. No problem — we were prepared to wait. However, we ended up waiting exactly 58 minutes before being called to the “on deck” area. After that, we waited another 20 minutes there with no updates. I went to speak with the host, but he didn’t seem to care or take the situation seriously. After waiting an additional 10 minutes, I complained again — and suddenly we were seated immediately at a table that had clearly been ready and clean for quite some time. Now it’s exactly 6:19 PM and our main dishes still haven’t arrived. We are a group of three adults and three children, so this kind of delay is especially frustrating. Poor organization, lack of communication, and very disappointing service overall. I really hope management improves their system because this experience was far from acceptable.
Title: Incredible food, but the initial service was a complete disaster. Thank goodness for the owner, Matt. We drove two and a half hours from Canada for this meal, and the food was truly excellent. However, our initial experience with the service was extremely disappointing. Our server, Gabriella, was incredibly rude and unprofessional. Despite telling her it was our first time and we needed a moment to look at the menu, she pressured our party of seven to order within six minutes. Under this stress, we didn't even get a chance to order the cocktails we wanted and simply ordered beer to speed things up. Before we had even finished our last bites, she dropped the receipt on our table. She also didn't bother to ask if we wanted separate checks for our two families, giving us one bill we had to ask her to correct. It felt like she was just trying to rush us out the door to seat more customers. When I left a 6% tip, hoping to convey our dissatisfaction, Gabriella gave us a terrible attitude. She made strange gestures and talked to a colleague while pointing at me. She then came back to our table and, in front of everyone, loudly announced, "Here's your receipt with the 6% tip," which felt like an attempt to embarrass me. I went to speak with a manager, Jessica, who was just as unhelpful. She smiled and laughed while I was explaining what happened, showing absolutely no concern. She also told me she was the highest manager and that there was no one else I could speak to. Thankfully, the owner, Matt, came out to help. He was a complete professional—a true businessman who clearly values his customers. He listened to every detail, agreed with my points, and assured me he would handle the issue with his staff. He not only apologized but also generously refunded half of our $143 bill. His actions completely changed our perspective and made a bad situation right. It's a shame that employees like Gabriella and Jessica could damage the reputation of such a good restaurant. We will definitely come back for the great food, but only because of Matt's intervention..
Rolls were not warm, onion blossom looked and tasted like it had been cooked earlier than recooked, baked potato was barely warm, bacon on cheeseburger was barely cooked. Terrible meal.
I’m not one to leave reviews often but we called in advance to assure there was room to seat a large party. We were advised it wouldn’t be a problem and to come on in. Once we got there, we were sat at separate tables. Normally this would be fine but the party was grieving over a recent family loss and wanted to be close together. The waitress/ possible manager came over after we moved the tables together and stated we couldn’t have them together due to a fire hazard (understandable). We kindly asked to be moved due to the restaurant practically being empty. The waitress rolled her eyes and began calling us rude. At this point the entire table felt uncomfortable and decided to leave. We ultimately ended up at the Butcher Block and were welcomed by and treated very well. It should be noted that the Butcher Block had more people and they still managed to find a way to get us at one table. Butcher Block is just a short drive down the road.
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356 Cornelia St, Plattsburgh, NY 12901
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356 Cornelia St, Plattsburgh, NY 12901
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hospital in New York, United States
What people say about Texas Roadhouse
Plattsburgh's Texas Roadhouse: Rolls, Steaks, and That Familiar Roar
There are some places in Plattsburgh where you know exactly what you’re getting the moment you walk through the door, and Texas Roadhouse is definitely one of them. It’s not about surprises here; it’s about reliable comfort, hearty portions, and a certain kind of consistent energy. If you’re craving a classic steakhouse experience that delivers on taste, this spot is a local favorite for a reason.Let's talk about the stars of the show, because frankly, they’re hard to beat. The warm, unlimite...
Plattsburgh's Texas Roadhouse: Steaks, Smiles, and Southern Comfort
When you're craving a hearty meal that feels like a warm hug, Plattsburgh’s Texas Roadhouse often hits the spot. It’s got that lively, welcoming atmosphere you expect, complete with rustic decorations that set a fun, unpretentious tone. But beyond the peanuts on the floor and the country tunes, what truly stands out here is often the service – and the generous plates, of course.Many folks consistently rave about the genuinely sweet and attentive staff. I've heard stories of waiters and waitre
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