Arengail Samarita

After reading other Priority Pass members’ bad experiences here, I was not sure my family and I would be able to get inside. We arrived at 8:30 am. Thankfully, the receptionist was kind and gave us no issues. Food and drinks were good. Lots of seating options. Bathrooms could have been a little cleaner though. Overall, we had a pleasant experience at this Air France lounge at JFK.

Melissa Vadakara

The food was okay... Nothing special. I think the only thing remarkable might have been the charcuterie early at 8:00. A.m. no bar, so I was disappointed. They had some alcohol out, but nothing great. I did see white claw, which was different

Jungah Kim

As a big fan of french wine, Air France lounge is always best chioce among many other lounges. They have chams that no other lounges offer and good veriety of wine selections. After travelling to South America, I missed french wine so much and now I’m so happy. Shower facility is good enough with good towel.

navid ghannad

The Air France Lounge at JFK Terminal 1 makes an immediate positive impression with its bright, airy design and high ceilings that let in plenty of natural light. The multi-level layout feels open and modern, and seating areas are thoughtfully arranged for both privacy and small groups. From the moment you walk in, the space feels calmer and more refined than most other lounges in the terminal. Food quality is a definite strength. The buffet features a solid mix of hot and cold options, from fresh salads and cheese plates to heartier hot dishes, pastries, and desserts. Presentation is clean and appetizing, and there’s enough variety to make a proper meal before a flight. Drinks are self-serve, with a decent selection of wines, beers, soft drinks, and coffee. Large windows offer generous views of the airport grounds, and the abundance of natural light makes the space pleasant even during busy hours. It’s easy to see why many consider it one of the best lounge options in Terminal 1. However, there is a disappointing restriction when it comes to the Clarins Spa. The complimentary 15-minute treatments are reserved exclusively for Air France passengers. Even as a business class traveler on another SkyTeam airline—SAS in my case—you are not eligible. While understandable from a brand perspective, it feels at odds with the idea of alliance-wide premium service. Overall, the lounge delivers a high-quality experience with its inviting atmosphere, well-presented food, and comfortable seating. The limited spa access policy is the only real drawback to what is otherwise an excellent pre-flight space.

+2

Leaving Trip at AirFrance Lounge Positives: Location (easy to get there and near gate number 28). Cleanness. Availability seats & dining tables. Quick simple check-in and check-out process. Comfortable seats. Areas of Improvement Some food items are finished and NOT refilled Crowded. Limited flights show screens.

Catherine Fraser

There is self serve food and alcohol. Seemed like plenty of working outlets to charge devices. Chairs were for sitting properly in, so if you enjoy a more relaxed position the chairs are not comfortable. There appear to be only 2 showers. I really wanted a shower and was not able to get one because both were occupied for the whole 3.5 hours that I was there. :(

Amelia H

We came into the Air France lounge because we heard it was the best in Terminal 1. That turned out to be a joke. We arrived around 10:55pm carrying an infant, just hoping to sit down for an hour before our flight. Erica, who was very kind and professional, greeted us and said we could sit while we sorted out an issue with our Priority Pass (we had the card number but not the expiration date). She was patient and helpful. Then another staff member, an older brunette woman, came over and immediately told us, “You can’t stay here. What’s the situation?” I explained Erica had told us to sit, and she brushed it off. Minutes later, she came back again with the same abrupt tone, pressuring us to leave. When we finally got the expiration date and were ready to check in, our friends (who are also Asian) joined us. Without even looking at their card, she cut us off with “We’re full”, mumbled some words and walked away. No explanation, no empathy, just rudeness. I understand that lounges can reach capacity, but there’s a professional way to communicate that and this was not it. Her attitude was hostile, dismissive, and frankly felt discriminatory. When I asked for her name, she refused. When I asked for a manager, she told me to “go to gate 7.” When my husband asked if a manager could come to the lounge, she flatly said no. That is not acceptable customer service under any circumstance. To make matters worse, as we walked out, I saw multiple people being checked in and the lounge was far from full. I was shocked and upset. Thankfully, I bumped into two other colleagues outside, apologized sincerely, personally walked us in, Erica came back and checked us in. Later, the two staffs came over again to apologize for their coworker’s behavior. Their professionalism turned an otherwise disgraceful encounter into a somewhat better ending. This experience deserves 1 star, but I am giving 3 stars only because of Erica and the other two wonder staff members who handled the situation with grace. They should be recognized, because they saved Air France’s reputation that night. The other staff member, however, should not be in a customer facing role. Incident date: 9/6/2025 Time: 10:55 pm – 11:20 pm

Mia Dawdi

If it wasn't for a lady (from Belgium originally) that came to save the day I would have given it 0 star or 1 star! I entered the Air France lounge and the lady at front desk told to come once I want to leave so they can call the wheelchair! 10 mn before leaving I went to the front desk but the lady in question wasn't there but another lady attended me very poorly and said she cannot call the wheelchair for me because the airlines knows and they will send me one. She refused to help blank. I thought going to a lounge is to be treated nicely and to be well received and helped. The lady was from South America and I could truly feel her vengeance and hatefulness for all the discrimination she probably endured and that she was projecting on me now. It was truly an awful experience! It was at 7pm on the 16th of November at the JFK Air France lounge terminal 1. Thank God her sweet colleague (her supervisor) from Belgium came in and told her why didn't she simply call the gate? The supervisor herself did and they were there within minutes. There is always a solution when you want to help (her actual job). Either people are not properly trained to have good manners or even trained you can't change bad behaviors. Or Air France went down the drain ! Nothing is granted, we pay for this privilege one way or another and this should never happen!

Florian Ragot

I went there on the evening of Monday, October 20, with my Dragon Pass from 10 p.m. until closing time at midnight. It's a relatively large and welcoming lounge. There's a wide selection of drinks and dishes, and upstairs you'll find the same thing, plus a coffee machine that can make hot chocolate! Pay close attention to the labels above the dishes, as they are not always accurate. I ordered soup that was supposed to be broccoli and cheddar, but after two spoonfuls, I realized it contained shrimp. As a vegetarian, I was frankly disgusted. It was disrespectful. From 11:20 p.m. onwards, they start to get oppressive. That is to say, they will immediately take away the few dishes on your table even though you haven't finished, which means you have to keep getting clean dishes to finish your meal and clean up everything around you. As for the showers, there are normally two, but that evening there was only one... A member of staff stands in front of the entrance and you have to show up to be able to use it. There isn't even a waiting list, it's first come, first served. I think this system is completely useless. I almost had my spot stolen, so I waited 30 minutes outside when I could have eaten while waiting and been picked up to go there like at any other praise service I've been to. Otherwise, the shower area is really basic, but they use good products that help you relax.

Y B

The lounge looks really nice inside and was pretty empty too. Priority pass says entry should be allowed but might be crowded which it was not. Despite that was denied entry at the front and told no entry or waitlist till at least 21:30. They should update and remove from priority pass or restrict the hours but this is not honest practice.

Nuch Suppanuch

Though the lounge ambience is pretty good with nice view. The food was okay but pretty limited, second floor will have more options. But when I was there, the fire alarm rang and customers were worried what happened, then we asked and the staff just said they’re testing the system. That’s pretty bed without prior notice.

+6

Ronda Pearlman

Very rude and incompetent front desk staff. We had a long layover so came to the lounge 6 hours before our flight. To start, the woman who 'greeted us', if you can call it that, was surly, unwelcoming, didn't even crack a smile, and when we walked up, instead of saying hello, just said "boarding pass". Talk about front desk service... After our rude welcome, we were turned away as they only accept customers 3 hours before departure, annoying but fine, acceptable. When we returned 3 hours before our flight (at 2pm), we were then informed that they do not accept Priority Pass after 2pm!! If that was the case why were we not told that in the first place, instead of wasting our time to come back? I've never experienced such rules and honestly terrible customer service as at this airport. Completely unacceptable and honestly, if you're going to take a job in hospitality, you better be ready to be hospitable. Geeze.

Cliff Otte

Rude reception. Priority pass app states ‘3 hour maximum stay’. It says nothing about check-in no sooner than 3 hours before flight (many other lounges do say that). She said we close at 8::30 pm (it was 7:00p), I said that’s fine. She proceeds to ‘quiz’ me on what my flight time minus 3 hours was (used her fingers and everything). She said it states the rule on the outside entrance of the club, it doesn’t. I’d recommend against going there unless you can subtract 3 from any number.

sonia business

Very disappointing experience at the Air France lounge. I was first told that DragonPass was not accepted before 7:00 P.m., even though it was only 5:30 p.m. Then, a few minutes later, another staff member said that DragonPass was simply not accepted today at all. The information was inconsistent and confusing. On top of that, the reception was miserable and unwelcoming. No effort to explain properly or help. Definitely not the level of service one would expect from Air France. Go to Turkish Airlines lounge which is much better.

Sean Cabiguen

I flew business class to Paris with my mother on November 7th and decided to have a bite at the lounge before our 1:30am flight. There was a staff that I was particularly unhappy about because the moment I walked in he gave me a side glance and once over. I let it go and didn’t think much of it. However, the unfriendliness went on when he came to collect the plates on our table. He had an obviously fake British accent and he was condescending. This is a guy probably in his 40’s, bald, on the heavier side, and very outlandish. I have been to many fancy lounges in many different countries and never encountered the tackiness of a staff other than Air France Lounge at JFK.