Vishal Noor

October 2nd at 10:45 p.m I ordered whole chicken by drive thru. order number was 2346 Total was $19. Very disappointed with the service.overcooked dry chicken wasn’t fresh It wasn’t completely inedible.The workers who serving food they don’t think once Can they eat the food that is being served?". if you don’t have fresh food you should tell the customer I trashed it I will never visit here again and i advise everyone not to waste their money by going here

Mr Perez

was enjoying food until they ran out of juice. worst experience ever, don’t bring the kids.

Florencia G

Ordered through the app and when I got there my order was ready but there was no salsas included , no utensils, and no napkins either. I have never been to a pollo loco that doesn’t automatically include these items with your order.

Sam Jass

Have you ever walked into a place and smell things that you didn’t wanna smell? I’m talking about like germs!!? That’s exactly what happened to me with this particular El Pollo Loco in Canoga Park. I walked in hungry and once I got a whiff of the dirt that I smelled in there like old grease and germs and some people are very sensitive to smell so for those who may not believe that that’s why you got that noggin on your face supposed to use it some are more sensitive than othersbut anyway it smelled terrible in there and I turned around I left so I can’t give you a review on what the food taste like cause I never pulled any money out of my pocket to purchase.

Luis Lewis

I decided to order through the app a CHICKEN QUESADILLA , but they gave me a tortilla with cilantro, I asked to my self where is the chicken ?"They don't care about customers' orders . I understand when the restaurant is busy , but the restaurant was not busy

Gabrielle Villegas

I understand the fact that it was close to New Years Eve when the business is busy, but the people who are working here can't get a food order correctly. When my family came to order the family meal special, we expected it to come with everything that they had to offer. Instead, the people had decided not to put in the salad and churros. They even ignored us when we asked for extra paper plates. By the time we realized that they screwed up our order, it was too late to go back and also because it was raining. I would not recommend this place to anyone who wants to go there.

Vickie Jensen

El Pollo Loco Chicken is good and feels healthy. I will never get it from this location again, however. I was in the drive thru for more than 30 minutes. I have been served a leisurely meal at a sit down restaurant and ordered dessert afterward in that amount of time. They were cash only which would have been a huge problem if I hadn't had a hundred tucked in my wallet. I didn't want to spend it, but I had no choice. By the time we found out it was cash only, we were already stuck in the 30 minute line. Once we got to the window it was another 10 minutes, the whole time with them holding my 100.00 bill and not giving me my change. They nearly forgot our drinks, and when I reminded them, they asked me what size and what we ordered. I said large, and he handed me two mediums. I asked about the larges. He said that I had paid for mediums. After all that delay, stress, cash only, and everything else, the least he could do would be to give me large drinks. No one apologized. Unacceptable. In LA, we have other sources for our El Pollo Loco. Don't go here.

Ryan Vargas

I ordered this through DoorDash with this Pollo Loco location. Not all of my food arrived, the food that did was decent. But this, really made me throw up. I was eating the chips and found a dead roach in the end of the bag!!! Ugh 🤮 Just taking the photo made me wanna throw up. Idk if this is a one off thing but if there are roaches in that pollo loco, there must be a ton more. Never ordering from here again. Honestly through up after I saw that.

Mariah Gomez-Wences

This is the third time that I get chicken thigh instead of chicken breast in my bowl… if you are out of chicken breast please let us know at the speaker. I shouldn’t have to be making 2 trips because you guys are not honest and think nobody will notice… and you guys never answer the phone.

Jane Lian

Serves old dry rice. Chicken was okay. Corn not so much. If my lunch break wasn’t short, I would have talked to the staff about it. Ashamed about this food.