Flight Deck Diner

Alex Gilroy

Just fine for a breakfast sandwich. Generous helping of egg and cheese on a nice roll. Overall it was good and the tots were very tasty. They lose a star because even for airport food it's expensive, coming in at around $18 after tip. The bar is kind of uncomfortable to sit at due to how far away the seats are and how there's no foot rest up along the bar. Makes eating a bit awkward. Great service and nice atmosphere.

Yolanda Klem

Rochester New York 6/17/2024 The Flower/Flour City 11:50am flight out In the middle of this quiet yet busy airport, you will find a retro-styled diner. Playing on the jukebox A real, personal airplane in apple red is suspended over the booth area. The atmosphere is modern meets old-school with large comfortable booths; not the things in Denny’s where you sit down and the seat sags into a hole you can hardly dig yourself out of, especially after a hearty breakfast. Bonus, there was plug for my laptop at the booth. Yay! The tables and floors were clean as if it was just opened vibe. The restaurant was self-served from placing the order to paying the bill, yet my food was delivered with a smile The menu has a few options so don’t expect variety but it caters to a specific branding. I ordered a simple BLT, hold the mayo, with fries and an old-fashioned cocktail. The app had issues but Craig was able to take care of my order and payment without an issue or me repeating myself. The bar had all the old-time favorites as well as some new crafts. I was pleasantly surprised at the bartender/server’s execution of my old-fashioned drink. Craig clearly knew what to do. I say this because most bartenders I have run into don’t even know how to make an Old Fashioned and, after they look it up, they always make it just plain wrong. Thank you, Craig! The food came quickly and Craig delivered it to my table. Served hot, perfectly cooked, and picture perfect. Bravo to the chef. I know it was a BLT, hold the mayo, but you don’t know how many times the bread was soggy or the fries were limp. Not at the Flight Deck Diner! Bread was crisp, fries were too and piping hot, and the bacon was crisp yet not oily in the least. My fries were unsalted and that was perfect. If you got a moment, stop by the Flight Deck Diner in Rochester NY. Grab an old fashion the way it should taste and enjoy.

MJ Jordan

Todd was an excellent server. Very friendly and personable! Drinks were made well and those were the best chicken tenders we’d had in awhile. Only complaint is that the food is expensive, but I don’t expect any less from an airport restaurant!

Christopher Carlsson

Probably one of the better places to eat at the Rochester Airport? While not a ringing endorsement given the competition , at least it has fast attentive service and diner type food along with drinks as you prepare for a flight ✈️

Robert Beiter

Food was good. Price was too. Served pretty quickly. I would recommend this restaurant if you are in this airport.

Some of the lowest quality, most unappetizing food I've ever tasted, even for cafeteria food, yet very expensive, after waiting an inappropriately long time during a non-peak day. We ordered two items and a soda for dinner on January 3, 2025 while waiting to board a flight. It wasn't crowded at all, as only about half the tables were occupied. After about 30 minutes, I asked about the status of the order. 10 minutes after that, we received our order. The server was polite and apologetic, but the food was disgusting. Neither of us could finish our sandwiches, yet we had paid $45 for the order. In addition, on the ordering app, the restaurant even had the gall to ask for a tip. If you're waiting to board a flight in Rochester, go somewhere else!

Dan2468

Some of the lowest quality, most unappetizing food I've ever tasted, even for cafeteria food, yet very expensive, after waiting an inappropriately long time during a non-peak day. We ordered two items and a soda for dinner on January 3, 2025 while waiting to board a flight. It wasn't crowded at all, as only about half the tables were occupied. After about 30 minutes, I asked about the status of the order. 10 minutes after that, we received our order. The server was polite and apologetic, but the food was disgusting. Neither of us could finish our sandwiches, yet we had paid $45 for the order. In addition, on the ordering app, the restaurant even had the gall to ask for a tip. If you're waiting to board a flight in Rochester, go somewhere else!

I received about 16 tots for $7.55 after tax. Very sad state of affairs. Will not return. Staff was nice enough.

Worst diner in any airport in America. Ordered the avocado on toast, it had the thinnest layer of avocado ever. Ordered eggs over easy, they came out overcooked and hard. Not to mention airport, gouging crisis! Much better choices of dining in the Rochester New York airport.

Andrew Portnoy

I received about 16 tots for $7.55 after tax. Very sad state of affairs. Will not return. Staff was nice enough.

WW Polygraph

Worst diner in any airport in America. Ordered the avocado on toast, it had the thinnest layer of avocado ever. Ordered eggs over easy, they came out overcooked and hard. Not to mention airport, gouging crisis! Much better choices of dining in the Rochester New York airport.

Ordered from the QR code on the table and paid $57.31, including a tip in advance. Waited 20+ minutes and neither food nor drinks ever arrived. We were then told that the online ordering doesn't work. Asked the bartender to cancel the order and refund my money, and he said he would have to do that from the back office but promised to do so. Never happened, and I'm now in a 3-day text war with the manager to resolve the mess. Eat and drink somewhere else.

The people in the kitchen work hard and the food was good, but the SERVICE IS TERRIBLE. The one old guy kept on complaining about how he was the only one serving. One big attitude. They should fire the trumpeter and hire a couple of happy people. Next time we’ll go to Subway!

Holy moly Helen Keller could run this place better. Just wanted to grab a quick beer before I boarded and waited 20 minutes to even be greeted at the bar. Lots of lost business walked off since he refused to even acknowledge them standing at the bar. Finally placed my drink order and he forgot one of my items. When I finally grabbed his attention he argued with me claiming I never ordered the second item. Maybe a miscommunication, but at the end of the day just serve my drink and stop arguing. Go anywhere in the airport but this dumpster fire. Yikes.

Choose a different place to eat. The food is less than mediocre at high airport prices. The service was non-existent after ordering food . Save yourself the trouble and go somewhere else.

I want to express how completely unacceptable my experience was. Our group placed mobile orders and waited 30 minutes only to be told that one of the burgers was frozen and that order had to be canceled. That’s disappointing on its own, but my personal experience was even worse. I waited at the bar for 10 minutes, attempting to get the server’s attention four different times. I was told “hold on” or “be right there” three separate times, with not a single actual follow-up. This wasn’t even during a busy rush—it was relatively empty. There was no attempt to greet me, help me, or even acknowledge that my order hadn’t arrived at all. In the end, I had to leave without receiving anything I paid for, and I couldn’t even get someone to process a cancellation or refund because no one would address me at all. I essentially paid for food that never existed—a ghost order. The service was unprofessional, discourteous, and downright insulting. No customer should be ignored like that, especially at an airport where travelers rely on timely service. I will absolutely never return here when flying out of Rochester. It’s embarrassing that this is the impression my hometown airport diner gives visitors—a complete disgrace.

One glass of cheap Murphy Goode 8 Oz $27.00.. what???? You can buy this wine for $9.99 a BOTTLE.. SO that is BS.

Horribly slow service that almost caused us to miss our flight despite their knowing that we were in a hurry. Then, once we did try to hurry along, they told us that it wasn’t a big deal. They didn’t get give us the requested condiments for our meals and insulted us when we reminded them that we had asked for them three time. We’ve eaten at every restaurant the ROC airport and this was by far the worst.

We were debating on Gusto or the diner and since we had plenty of time before our flight we decided on the diner. Huge mistake. There were only 2 other tables there and as requested on the table, we ordered off the QR code. We weren't acknowledged until over 10 minutes later when the server finally came out and said "Hi, are you going to place your order on the app?" We let her know we had and we got our drinks we had ordered about 5 minutes later. The food took a long time but it did come out hot, it was decent but a little bland. Next time, no matter how much time we have, we will not be going here.

NOT RECOMMENDED. We all expect to pay a little more in the airport, but the food was absolutely horrible for the price. My eggs were hard and overcooked, home fries were tasteless and from frozen, the bacon was paper thin and about 1/2 the width of a normal bacon strip. Service was awful, since there wasn't any: you seat yourself, you scan a QR code to order on your phone and pay on your phone. No host, no servers. Bartender drops your food to the table. I ordered a bottle of cranberry juice (again, on my phone), instead I received a small cup of juice. Bartender told me there were no bottles of juice. This place is a rip off! $25 I'll never get back, and I'm still hungry. Shame on whoever owns & manages this place for false advertising and price gouging!

Relying on a poorly programmed website to order food is not ideal in the slightest, especially when your order somehow gets lost in their system, no communication on that until after the 40-minute timer. After over an hour of waiting my order finally came out and it was wrong, and I was told what I ordered was not what their end said, but you wouldn’t have known that because all you did was take a quick glance from afar at my order number rather than confirming with me. I then waited another half hour for my food, and the food wasn’t even good. Overpriced and incredibly bland, no apologies from the staff, just abysmal. I work in the world of customer service so I am aware that it’s not easy, but this is just not how to handle anything. I didn’t look at google reviews ahead of time as I would rather give a place a fair chance, but after the fact I can see that most people are unhappy with the service here. A shame, really.

Natalia

Choose a different place to eat. The food is less than mediocre at high airport prices. The service was non-existent after ordering food . Save yourself the trouble and go somewhere else.

Eric Frankowski

Ordered from the QR code on the table and paid $57.31, including a tip in advance. Waited 20+ minutes and neither food nor drinks ever arrived. We were then told that the online ordering doesn't work. Asked the bartender to cancel the order and refund my money, and he said he would have to do that from the back office but promised to do so. Never happened, and I'm now in a 3-day text war with the manager to resolve the mess. Eat and drink somewhere else.

Pastor JC

The people in the kitchen work hard and the food was good, but the SERVICE IS TERRIBLE. The one old guy kept on complaining about how he was the only one serving. One big attitude. They should fire the trumpeter and hire a couple of happy people. Next time we’ll go to Subway!

Kayla McKay

Holy moly Helen Keller could run this place better. Just wanted to grab a quick beer before I boarded and waited 20 minutes to even be greeted at the bar. Lots of lost business walked off since he refused to even acknowledge them standing at the bar. Finally placed my drink order and he forgot one of my items. When I finally grabbed his attention he argued with me claiming I never ordered the second item. Maybe a miscommunication, but at the end of the day just serve my drink and stop arguing. Go anywhere in the airport but this dumpster fire. Yikes.

Matt Wegmann

Horribly slow service that almost caused us to miss our flight despite their knowing that we were in a hurry. Then, once we did try to hurry along, they told us that it wasn’t a big deal. They didn’t get give us the requested condiments for our meals and insulted us when we reminded them that we had asked for them three time. We’ve eaten at every restaurant the ROC airport and this was by far the worst.

Chad Brooks

I want to express how completely unacceptable my experience was. Our group placed mobile orders and waited 30 minutes only to be told that one of the burgers was frozen and that order had to be canceled. That’s disappointing on its own, but my personal experience was even worse. I waited at the bar for 10 minutes, attempting to get the server’s attention four different times. I was told “hold on” or “be right there” three separate times, with not a single actual follow-up. This wasn’t even during a busy rush—it was relatively empty. There was no attempt to greet me, help me, or even acknowledge that my order hadn’t arrived at all. In the end, I had to leave without receiving anything I paid for, and I couldn’t even get someone to process a cancellation or refund because no one would address me at all. I essentially paid for food that never existed—a ghost order. The service was unprofessional, discourteous, and downright insulting. No customer should be ignored like that, especially at an airport where travelers rely on timely service. I will absolutely never return here when flying out of Rochester. It’s embarrassing that this is the impression my hometown airport diner gives visitors—a complete disgrace.

Ashley Kelleher

We were debating on Gusto or the diner and since we had plenty of time before our flight we decided on the diner. Huge mistake. There were only 2 other tables there and as requested on the table, we ordered off the QR code. We weren't acknowledged until over 10 minutes later when the server finally came out and said "Hi, are you going to place your order on the app?" We let her know we had and we got our drinks we had ordered about 5 minutes later. The food took a long time but it did come out hot, it was decent but a little bland. Next time, no matter how much time we have, we will not be going here.

Jimmy Mullen

Relying on a poorly programmed website to order food is not ideal in the slightest, especially when your order somehow gets lost in their system, no communication on that until after the 40-minute timer. After over an hour of waiting my order finally came out and it was wrong, and I was told what I ordered was not what their end said, but you wouldn’t have known that because all you did was take a quick glance from afar at my order number rather than confirming with me. I then waited another half hour for my food, and the food wasn’t even good. Overpriced and incredibly bland, no apologies from the staff, just abysmal. I work in the world of customer service so I am aware that it’s not easy, but this is just not how to handle anything. I didn’t look at google reviews ahead of time as I would rather give a place a fair chance, but after the fact I can see that most people are unhappy with the service here. A shame, really.

Landon Chaffee

NOT RECOMMENDED. We all expect to pay a little more in the airport, but the food was absolutely horrible for the price. My eggs were hard and overcooked, home fries were tasteless and from frozen, the bacon was paper thin and about 1/2 the width of a normal bacon strip. Service was awful, since there wasn't any: you seat yourself, you scan a QR code to order on your phone and pay on your phone. No host, no servers. Bartender drops your food to the table. I ordered a bottle of cranberry juice (again, on my phone), instead I received a small cup of juice. Bartender told me there were no bottles of juice. This place is a rip off! $25 I'll never get back, and I'm still hungry. Shame on whoever owns & manages this place for false advertising and price gouging!