Michelle Ayers

Went in today Shay the sweetest girly helped us. Will definitely come in just to visit her again. It's always nice when you're so comfortable. the food was Amazing!! Lunch was fantastic I'm a WLS girl and I share a plate with a friend and they split the plate so nicely. Z our waitress was amazing!!

+4

Michael Guthrie

Everything was delicious burgers, drinks and dessert. The queso covered burger was fun. They offered to refill my fries. I declined but appreciate the offer. Service was great. Will definitely be back again!

Sarah Alt Brockmeyer

Damien Holloway was the best part of our visit to Red Robin. We hadn't been to a Red Robin in probably 5 years and he made this visit an extremely enjoyable one. I asked for a Blue Moon shake and he tried his best to make one. We googled it later, and found we were missing a couple of ingredients but I was happy he tried. My husband ordered the pizza appetizer and would come back for that alone. We both had the hot honey chicken sandwich and loved it. We will be back to try the burgers next time.

I usually enjoy this place, but my recent experience was disappointing. The lobby smelled strongly of marijuana, which set a negative tone from the start, even though it was likely from other patrons. We waited an excessive amount of time – 2.5 hours total, with only 20 minutes spent eating – after being seated and placing our order. Our server was inattentive, promising to check on our food and drinks but never returning. We had to repeatedly ask for our bill, which was initially incorrect and required two corrections. I hope this was an outlier, but a few more experiences like this, and we'll be seeking other dining options.

Jon Emerson

A lot of things didn't go right. The hostess gave my daughter a kids menu when she's definitely eating full burgers now. Another group came in 5 minutes after us and was served first. My beer came out in a mug straight out of the dishwasher, still hot, which the waiter apologized for but... what? Like dunk it in some ice or something first. Made the beer about room temperature. They charged us $2.99 for an entertainment fee which we didn't remember approving, and it took them over 5 minutes to remove it because the manager was eating. Overall, we did eat, the food was a step above fast food, so it was successful.

Michael Betts

I normally love Red Robin but my service was terrible at this location. My burger came out cold and the frys were over cooked. Alejandro abandoned us for 20 minutes after drinks. No smiles. Barely acknowledging us at all. Same great atmosphere as always, if a little minus for a wobbling table. I'd skip this location and wait until you're near the Citrus Heights location.

Our server Corrine, did not once acknowledge our presence when we sat down. It was quite busy, but died down fast. She started to take our menus from our hands when we weren’t finished ordering, trying to rush us. Also, she did not once ask if we needed anything (refills, napkins, utensils) or was attentive to every other table that wasn’t ours. Furthermore, whenever she did refill drinks and get us boxes; she did not speak one word whenever we said thank you. Asked to speak with the manager and he didn’t do anything to help us. He just simply said “I just clocked on so… I don’t know what’s happening”. Disappointed by the service because I’ve gone to Red Robin, specifically this location, many times and have had many other positive experiences but this one.

I had a server named Hayden and he has horrible service skills. He barely came to our table and brought us the wrong food. I used to love red robin but now he ruined my experience. Get a different server and enjoy the burgers.

Roze Castaneda

This was my first time ever going to Red Robin, and I was actually excited. And trust me, I have a range from Dennys to Michelin Star. And Dennys gives me better service thar this place did. As soon as I walked in, No One was there to greet us (my bf and I). We waited 5 minutes then looked around and saw it was not packed and servers were walking right past me and didn't turn to look at me. I went around to the bar area and saw two employees talking plus the bartender. But the bartender seemed busy. My bf walked up ahead of me towards the two employees and asked them "do we sut ourselves?" They looked at him and ignored him. He walked up and asked them again. I also caught up and said "we didn't see a host and let ourselves in, where do we sit" One of the employees said, " you can sit wherever you want." And proceeded to talk to her co-worker. A server saw us sit ourselves and actually greeted us and asked us for drinks. We asked for water. But i was livid at how busy than one server was and those two employees just stood there talking, doing nothing. We respectfully told the server that we were leaving simply because of those two employees and their lack of customer service, and I apologized. The server apologized for them. I wish I got their names, but I hope they do better. I rated the food low simply because I didn't eat anything.

Always JNRNL

Terrible service. We were there with kids and waited over 30 minutes for food while everyone was hungry and frustrated. When the order finally came out, my side was wrong, and no one seemed to care. The food itself was okay, but the service completely ruined the experience. Definitely not a place I’d recommend for families.

Gina Meador

Got there at 8:15 and ordered around 8:30. We did not get napkins, straws, or silverware with our food and had to wait extremely long to recieve them. We accidentally spilt our drink and the waiter told us she would clean it but there isnt one clean rag anywhere in the place so she cant. They did not clean it up until we were about to leave. After about 40 minutes we recieved our food and our burgers were so well done that the meat wouldn't even stay together and it had parts that were rock hard. We both took a couple bites and couldn't do it so we asked if we could have the burgers removed from our bill. The manager came and said no problem and gave us a free dessert and took the bikl to correct it which took about another 20 minutes. I questioned the burger that was still on the bill and they said oh sorry we will fix it again, another 5 minutes goes by and they bring the bill back again and now both burgers are removed but now the (free) dessert was added on my bill. We are pretty frequent customers and were definitely shocked about the service and food tonight.

Brandon Bowman

Do not go here!!! We came in around 3pm, and we're seated right away. We asked to sit in the bar area since a football playoff game was on. The hostess said the bar was closed (but had a couple tables of people watching the game and ordering drinks. With plenty of open tables.) Then we asked to sit near a TV somewhere else in the restaurant. The hostess went and cleaned a table and sat us in a small table in the middle of the room no where near a TV. Mind you we are 2 big guys who don't do well at little tables and the restaurant was at 10% capacity. There were a bunch of open booths about 6 ft away. I politely asked to sit in a booth near a TV instead. The hostess said those tables are closed. I get it, servers rotate their areas and maybe they were short staffed. Either way why can't I be served 6ft that way near a TV during playoff football. I don't get it. Anyways we left. This is the 2nd red robin this has happen to us at.

Timothy Henderson

Our experience here was extremely frustrating. Our waiter rarely came to our table, even though we saw him checking on other tables multiple times. My husband ordered a beer that took 20–25 minutes to arrive — we could see it sitting at the bar the entire time. It wasn’t brought over until I finally made eye contact with the waiter, and when it arrived, it was lukewarm. Our food also came out lukewarm, and when we asked for ranch, it never arrived. We ordered extra fries as well, but they took so long that we decided to leave — only to see them being served as we were walking out. To top it off, we were charged $2.99 for games we never authorized. I later saw another review from someone who experienced the same charge that night, which feels very shady. Overall, poor service, acceptable food, and questionable billing practices. We won’t be back

Tiffanee Daniels

I don’t recommend this location, here’s what happen… my boyfriend and I arrived at the restaurant at 7:58 PM and were greeted and seated promptly by the hosts. However, after being seated, no server came to greet us or take a beverage order. We waited about 5 minutes initially and attempted to make eye contact with several members of the wait staff, but received no acknowledgment. After a total of 10 minutes without service, we decided to leave. Disappointing experience, especially after a positive first impression at the host stand.

Jonathan Petkevich

One of the worst service experiences we’ve had at a Red Robin. The food itself was fine, but the service and handling of our table were unacceptable, especially given that we were dining with autistic children. We were never greeted by our server. A manager, still in kitchen attire, acknowledged us before our waitress ever came to the table. After finally arriving, Beverly took our order and dropped off fries, then disappeared for approximately 45 minutes. During that time, my drink sat empty with no refill. We never received the promised bottomless fries. There were no check-ins, no updates, and no explanation. Anyone who has autistic children knows how critical timing and routine are. Making kids wait that long for food without communication is not just bad service, it’s negligent. When we finally spoke to a manager, there was no acknowledgment of the issue. She silently dropped off the receipt and walked away. No apology. No explanation. No attempt to make things right. If Beverly is our assigned server in the future, we will ask to be reseated or leave. This experience showed a complete lack of awareness, urgency, and basic hospitality.

Angelina Tresner

BEWARE please! I got a togo doordash order at this location, and there was a fellow waiting for his order which was less food than we got and he got his food much after we did and then they assumingly put his irder into our bag of food. Doordash gave me an option of ranch with one of the items i puchased, i chose to get ranch. When we got our order from the middle age to older man with bald, i asked politely and his attitude was horrendous about it, so whatever, i said to the other guy “just leave a negative review, im going to and im sorry about that” I got my food bag and left to my car. Once in my car, this worker the same one who was impolite in the first place comes out to my car not polite at all from their own mess up, and says they put extra food in our bag and needed to take it back for getting the extra food out. Came back and gave us our food back 3 minutes later. And said “i hope you have a good day” in a way that just obviously sarcastic. I have so much sympathy and worked in food before and understand frustration but this was just abhorrent when I was absolutely polite at first asking about ranch, and yeah i got a bit irritated towards the end because who wouldnt after being talked to like im the stupid one for asking about this. This was awfully sketchy, and i fully believe the food was tampered with and got a refund from doordash because i don’t feel safe eating that. We mentioned leaving a negative review which obviously the workers overheard and this is why i believe they came and took the food back and came back with it. I genuinely hope the worker has a better day because he obviously was struggling with something today and we dont know everyones lives and he could be going through something serious but its just the fact that my food was taken back to the restaurant away from my eyes after mentioning a negative review within earshot once receiving my food when i was already in the car for 2 minutes with it that makes me feel not so great and having to get food somewhere else with my refund from doordash. I hope nothing did happen, but i hope that worker gets the help he might need genuinely I have no ill will to him but this was just kind of a day ruiner for me personally. I want him to see that it says ranch right there.