Karen

If I could gave no stars I would. First of all we had to wait a while for our food it was only 2 burgers and 2 fries. When we finally did get it YUK. It was so nasty a TV dinner would have been better. The fries tasted old, and the burger 🍔 was old tasting old, the bread was kinda hard and the meat tasted like it was left over from last week and the cheese was not even melted. And the attitude from the cashier boy what a stank attitude. Terrible, Terrible. NEVER EVER again will I go there not even dor free.

Allan Selman

Just left there ordered #2 no onions went to work ate at desk took 2 bites and saw long black hair pulled out between meat and lettuce,, so no hair net was used by preparer… keep the 12 bucks just won’t go back. Just Nasty

Vivi Ngo

honestly, i don’t know what kind of fast food restaurant makes their customers wait over 30 mins to get their order. i have gone to this location multiple times and ordered ahead online, but it seems like everytime i come to pick up my order at the curbside pickup it takes them well over 30 mins to even acknowledge my presence. i have even had staff walk by my car in the curbside pickup area look at me and act like im not there. there have been multiple times where i had to go into the restaurant and ask about my order only to get the response of “oh sorry we forgot”. please save your time and go to another whataburger location.

Laura Maturing

I don’t know why this one is still open! I walked in at 2:30 pm Sunday and not a hello, nothing! I couldn’t even find a worker! I heard them all in back conversing!!!! Stood there 10 min and walked out! Obviously don’t need my business. Why do you work here if you don’t want to work???? My goodness!!! There was 2 ppl eating that’s it!!! Wasn’t even busy.

Anna Ngo

Every single time I order curbside pickup here I always end up going inside the store and picking it up in person after waiting 30 minutes. Food is super dry and fries are always cold. If you live in the Rowlett area it’s best you take the extra 10 minutes and drive to the other Whataburger across the bridge.

Mercedez DeCaro

The drive-thru girl was nice — I saw her last time I was here. I didn’t realize the person at the speaker and the one handing me my food were the same. I wish I had seen the reviews before coming. I’ve been VIOLENTLY throwing up for the past hour. I’ve worked in fast food before, and I don’t understand how people are getting sick like this. I will be contacting the proper authorities. People work hard and deserve better than this, especially from a major fast food chain.

Eric Horton

I was very much looking forward to coming here after being sick the past couple of days to eat a normal meal and unfortunately this location was unable to complete my simple order of a NORMAL Double Meat Whataburger with NO cheese and no mods. Literally just a Number Two. Unfortunately my order was heard wrong and I politely corrected the already irritated Service Worker, which I get rough nights but when I am being completely polite it makes no sense for attitude towards me. She did then fix the issue and got the correct order on the receipt which I then paid for. She later handed me the bag and I will say change her attitude slightly more positively which i appreciated but then upon getting home I open up the bag and see I was handed THE WRONG ORDER with cheese on the burger which I am allergic to. I shouldn’t have to check every detail of my order before leaving as the customer. So if you would like to eat Whataburger I recommend the one by Dalrock or Firwheel Parkway and to AVOID this location.

LaKesha Standifer-Smith

04/15/2025 I visited this establishment and ordered my food just to realize that the carton that the fries came in was the actual used one after I had eaten some of the fries I noticed ketchup stains in the box. I contacted Whataburger the manager was playing on the phone and gave me a fake number to send her the picture And then hung up the phone. I called corporate. They have done nothing I will never in life frequent this establishment again, and I have a video and excuse it because I spit it out once I realized that the box was used and you’ll see the ketchup that I was dipping my fries in there shouldn’t have been any on the box. It’s so unfortunate. I can’t upload the video but here’s the pic that I took

Nadya Menges

I have been going to this whataburger location for the last year and each visit I’ve always have had a disappointment or issue with my orders but this one completely shut me down from wanting to ever eat from a whataburger restaurant all together. I ordered my usual number 4 and half way through my burger as I was about to take another bite I noticed something unusual located in between my two beef Pattie’s and when took a closer look I discover (see attached photo) a black plastic piece object. It completely took my appetite away and discussed me. After all the negative experiences with them it completely ruined any chance of me eating at whataburger overall. Take a look at your food inside before taking a bite or eating something that should not be in your food.

David Griffith

This is their idea of a large fry and a large onion ring... not only do you get the privilege of waiting in line up to 40 minutes after placing your order to get your food they only fill the containers half full and the drinks are not much better. And all this for an outrageous price almost double what Sonic charges.