Adnan Karim

Jack in the Box is a well-known fast food chain specializing in a diverse menu, including burgers, chicken, tacos, coffee, and breakfast items. While the brand has established a reputation for variety and convenience, our experiences at this particular location have been mixed and left much room for improvement. On our first visit, we decided to try the Jr. Jack Jumbo Cheeseburger combos. The staff was attentive and provided prompt service, which was a definite plus. Their friendliness contributed to a positive first impression. However, the food was underwhelming. The burgers lacked flavor, with the bun feeling subpar and not adding much to the burger’s overall quality. Additionally, considering the bland taste, the price felt a little steep. Beyond the food, the environment was another significant drawback - this location was not clean, and we noticed several homeless individuals moving around inside. While we sympathize with the challenges faced by unhoused individuals, the lack of security made us feel uneasy, ultimately shortening our stay. Despite our initial experience, we returned to give this location another shot, opting this time for a Vanilla Sweet Cream Iced Coffee ordered through their self-service kiosk. Unfortunately, the cleanliness issues persisted - tables had leftovers scattered on them, and the overall atmosphere didn’t leave the best impression. That said, the service was once again quick, and the coffee turned out to be quite enjoyable. The drink was flavorful, refreshing, and reasonably priced. In contrast to our burger experience, this coffee order was a highlight of the visit. While Jack in the Box has its strengths, including friendly service, fast preparation, and some solid menu items like the Vanilla Sweet Cream Iced Coffee, this specific location does have some issues that need addressing. The uncleanliness of the dining area and the lack of security are significant drawbacks that can detract from the overall dining experience. For these reasons, we would recommend relying on the mobile app or using the drive-thru to place your orders at this location. Dining in may not be the most comfortable choice given the surrounding environment. This Jack in the Box location offers some redeeming qualities, but it needs to improve its cleanliness, maintenance, and overall atmosphere to truly elevate the customer experience. Hopefully, with some attention to these concerns, it can better reflect the standards customers expect from a popular fast food chain. Until then, proceed with caution and enjoy the convenience of drive-thru or app-based ordering.

+6

Cashier Adelayda U. Provided Excellent Customer Service on 10/28/25 at 8:08 a.m.\n\nThank you

Cashier Adelayda U. Provided Excellent Customer service on 10/28/25 at 8:08 a.m.\n\nThank you

jaden lopez

After a long day of working I went to buy a double jack and they forgot to put the second patty and it looked like someone fall on it :( at-less the lady was nice when I was ordering

Soraya Maquinales

I went last night 9/7/25 first of all the customer service was NOT there, secondly they forgot a 4 piece nugget so yes I went right back and she was giving me a hard time but I did end up getting them, thirdly I ordered some spicy wedge fries which I believed is what caused me to get food poisoning, I was throwing up all night and it’s the next night I still haven’t been able to eat anything I been nauseous all day. The wedges were cold due to me having to go back I only ate two the cheese looked nasty and I wouldn’t recommend them to anybody. Just a MESS. Do better👎

WILLIAM THE CONQUEROR

Was pulling up and noticed the drive-thru was packed. So I decided to go inside No one in line Also no employees at the register. Waited a few minutes before I was helped. Ordered a jumbo Jack with cheese. Nothing else. Waited 15 minutes. ( even though people that came in after me got their food before me. ). Finally, I go up to the counter and ask about my jumbo jack. They say sorry we forgot to call your number Won’t be back

Adnan Karim

We ordered 2 (two) Jr. Jack Jumbo Cheeseburger combos. The service was good and the staff was nice and prompt. The burger tasted bland and we really didn’t like the bun that was used on the burgers. The price was a bit high considering the taste of the burgers. The place was not clean and homeless people were moving everywhere inside of this place. Therefore, we felt insecure and left the place early.

+10

Apparently greetings are no longer part of the job description.\nOrdered food, got a total, received my bag, all without a single "hi" or "thank you." I know this isn't a high-end restaurant, but b…

Apparently greetings are no longer part of the job description.\nOrdered food, got a total, received my bag, all without a single "hi" or "thank you." I know this isn't a high-end restaurant, but bas…

On October 30 at about 11:15 P.M. I ordered a sausage sandwich..scrambled egg meal...My eggs were not scrambled...They were fried..I specifically ordered the sandwich because I like only sc…

On October 30 at about 11:15 P.M. I ordered a sausage sandwich..scrambled egg meal...My eggs were not scrambled...They were fried..I specifically ordered the sandwich because I like only scrambled eg…

Every jacks crack sells a value fry?!?! Not this one, $3.90 for a French fry?!? $6 an change for 2 tacos and fries!!!!!! I'll never ever go to this jacks crack again!!!!! Every other Jack I've be…

Every jacks crack sells a value fry?!?! Not this one, $3.90 for a French fry?!? $6 an change for 2 tacos and fries!!!!!! I'll never ever go to this jacks crack again!!!!! Every other Jack I've been…

Terrible service. Went to order a salad since I don't eat meat just to be told they stopped carrying it. I had to get something on the spot just for them to not give it to me along with not giving …

Hello Jack,\n\nI found it unprofessional what was done today.\nI ordered 4 burgers and a order of fries. \nThe gentlemen told me to pull forward and wait for my food. So I waited ...\nSo im waiting…

Hello Jack,\n\nI found it unprofessional what was done today.\nI ordered 4 burgers and a order of Fries. \nThe gentlemen told me to pull forward and wait for my food. So I waited ...\nSo im wait…

Hello Jack,\n\nI found it unprofessional what was done today.\nI ordered 4 burgers and a order of Fries. \nThe gentlemen told me to pull forward and wait for my food. So I waited ...\nSo im waiting…

I ordered combo number 24, which is 8.49. I was charged 9.49. Change of price without changing the price on the menu. Service was good.

This place takes forever and they don't even shoo off the homeless harassing you for cigarettes or money in the parking lot. waited 30 minutes in line just for them to tell me AT THE WINDOW "sorry,…

This place takes forever and they don't even shoo off the homeless harassing you for cigarettes or money in the parking lot. Waited 30 minutes in line just for them to tell me AT THE WINDOW "sorry,…

Everytime I come here the service is not good. They always miss something from my order. I spend money and they ALWAYS miss out something thats not worth the gas and money. I can't enjoy my food.

My mother has a medical condition called ulcerative colitis which makes it extremely difficult to wait to use the restroom. She has a medical card that she carries on her at all times as well. I un…

Oscar

My experience use to be great but now they really don’t care about there customer last night I was in drive thru line for 17 minutes just for two chicken sandwiches it was ridiculous

Aundreya xoxo

I wish I could give no stars i was on my way to jack in the box and witnessed the manager throwing water on a homeless lady multiple times she was not doing anything to deserve the water being thrown on her this is horrible I can't believe a manager would do that jack in the box you need to do better this is ready bad

Maribel Mejia

Don't come to this jack in a box, I've had multiple bad incidents here where the staff made me feel unwelcome and given me the wrong orders and food multiple times. I don't recommend this location at all.

Josephine Gaytan

Attention Jack-in-the-box Customers, I had the worst experience at Jack-in-the-Box this morning at 3:28 AM. I ordered four meals and a few separate items, totaling $63, and guess what? They forgot one of my Bacon Ultimate Cheeseburger meals! I called to let the store know and a lady named Elisa answered the phone on the other end, I let he know that I was missing one of the bacon, ultimate cheeseburger meals, she was so so adamant that she packed everything correctly. I kept telling her it was missing, but she just didn’t want to get it, she kept over talking me didn’t let me get a word in, she had to be right, she kept getting louder every time said something about the missing meal, she was very rude and unprofessional. She even said she’d check the cameras, and prove she packed everything up, I kept repeating my order and someone In the background of jack-in-the-box said yes it was missing that meal, after all this time and This lady Elisa knowing the meal was definitely missing she told me there was nothing she could do! She couldn’t make the mail to handed to me. She couldn’t even give me a refund. She couldn’t do anything like are you serious! I was like, "How am I supposed to give everyone their meals when one person is missing their meal? That’s just not fair!" But she didn’t care at all. She said I had to deal with it in the morning with the lead supervisor and then after all this time arguing back-and-forth, she had the audacity to just hang up in my face!!!! I called back and no answer so, at this point, I was already frustrated and irritated because now I have to deal with it in the morning I expected way better service from Jack-in-the-Box, but this lady, Elisa, should not be working the overnight shift if she can’t do her job right. It was such a frustrating experience! Because of this, one person didn’t get their meal, so no one could enjoy their meals. It’s just rude to eat in front of someone who’s missing out. I will NEVER go back to this Jack-in-the-Box location again! As long as I see this lady Elisa at the window I will keep passing, I’ve never dealt with such trash service before, and I’m never stepping foot in that place again. If you care about your time and cash, just skip this joint. Worst service ever!

Maria Banuelos

Every single time I order at this location, something is always wrong with my order. I'm either missing things or my order is done incorrectly or the syrup has run out of the sodas and it's just a cup of carbonated water. I work the late night shift and that's when I order after work. It's always the people working during the 2am to 6am time frame. I can't change the location my online order gets sent to and this sucks because I don't want to get my food from here anymore. I've complained to corporate so many time and obviously, nothing has been done about it. Do yourself a favor and get your food from another location.

Elizabeth Derbyshire

The old lady cook here is extremely disrespectful and disgusting. How dare she pay her rent and eat with our money while she feeds us this!?

Shavonna Freeman

The fries look re-cooked and black specs on them and it ain't pepper. Y'all gotta do better. I would come back but at work. Smh Jack

Bogdan Balajel

I don't know who at the CDC said that it would be a good idea to close bathrooms during covid 19 at restaurants? Like I’m sorry I don’t care who or what food you have. If I can’t wash my hands at your restaurant I will not eat there.