Hawaii Rush

Be prepared to get stuck in traffic here they take super long and the store/ drive through is in a mini shopping mall bumper to bumper traffic waited in line for 30 minutes. I'm stuck and I can't leave.

Brandon Martinez

Went to order a Original Pollo Bowl first order came with no rice and a double order of beans. Went back to get it fixed and asked for a double order of rice, order came out still with beans, tried explaining to the lady at the window what was wrong and she slammed the window on us went back in and came back 3 minutes later and gave use the same order we just handed back to her without saying a word. Manager was nice over the phone if this level of customer service is going on at the employee level can't imagine what other mishaps might've happened here. Maybe some new customer service training might help. Like stop and listen that sort of thing.

Ignacio Saucedo

Bad the portions are too small sometimes the street vendors give better deals

Glen Waldow

Worst El Pollo Loco experience I've ever had. Just avoid this location. First two plates looked worse than this 3rd try.

Kiki Harlow

Unprofessional staff including the one taking your drive thru order and the one handling your food out, is this a restaurant or is this a place to come and play dumb? Jose S was trying to argue with me about handling my order as if I’m blind that’s clearly missing things little boy go back to school because clearly this isn’t a job for you!

Ceci R

The restaurant had a very dirty look and feel!! The cashier was new and did not know how to take the order, which is understandable. It took about 15 minutes to put the order in and an added 30 to get the food, which was not even the correct order. I could not understand why my grandson would not eat his burrito as he always gets the same thing. The tortilla was burnt! I would have went and swapped it for a new one but it was so obvious they wer struggling! Service was awful, they seemed to be VERY understaffed also! Worst El Pollo Loco vist ever!

Jesus Rios

Went through the drive-thru messed up my order . I call the restaurant when I got home. She said she was she was going to write my name down so I can go back another day and get a meal. I drove all the way back the manager wouldn't even help me he wouldn't even talk to me she told me that they have nothing for me. Bad service. He treated me like if I was a guy from the streets asking for free food.

Escanor Zick

None of the employees care about the in person customer, rude face rude attitude, store very dirty. Kitchen is a mess from the view to inside. Wrong food came too. Never come back.

Soheila Hadi-Sadegh

This was the worst experience I’ve ever had here… first of all I had to repeat my order 4 times to them to get it. Still messed it up, my BRC(beans rice and cheese) burrito was completely cold and missing the actual beans. They didn’t even have half of their menu so I didn’t even get to get food for my whole family here. Super disappointed and will not recommend or return to this location.

Jamie M

UPDATE: 3 years later and they still mess up. I CAN'T EAT DAIRY! They put cheese and sour cream on my food when I asked for none and you could tell they tried to take it off but there was still little pieces of cheese and sour cream. They obviously follow very unsafe food safety practices. You can't just try to take it off and give it to the customer anyway! Then of course they didn't have my drink, didn't give us the churros and gave us corn instead of flour. You can see the clump of melted cheese in my picture. I always come here because it's right by my house and my kids don't like burgers and other fast food around. Unfortunately there is always an issue with my order. They don't get it right, they forget something, the rice is really old and dried out. I've called a few times to complain and the manager was cordial, offers free food but it feels very awkward so I never get it. It is honestly a hit or miss coming to this location.

I want to be clear, the food is generally good. However, if you redeem rewards at this restaurant they will pick out the worst food that's on the grill and that's old to fill your redemption that you earned. I received at two piece dinner the chicken was dry burnt it appeared and tasted like it was two days old.

The drive through takes toooooooo long!!! what’s the point of fast food when you have to wait over 20 minutes. Never had to wait so long at other locations.😠

Marina S

They have served me burnt rice on multiple visits. It looks like they just gave me old rice. It's very ofputting.