Red Wing

None of the San Jose stores had the boot in the size I needed, so I made the drive to this location. Paul and the other staff were friendly and helpful. Paul informed me about the union discount, which I didn’t even think to ask about. Overall, a great experience at this store. Thanks again!

Sales person was very patient as I looked at almost every safety shoe on display, and after finally deciding on one, they didnt have my size because not only did I need a size 14 but I also needed it to be extra wide, but staff searched other branches of their store and 3 stores did have the size I needed and requested that the shoes be delivered to the store which I visited to be picked up at a later date, approximately 2 weeks waiting time. The shoes are a bit pricey but I was there with a $275 shoe voucher from my employer.

One of the few places that have shank boots, the worker there was amazing and helpful. Discounts available for union members(with proof).

Great location - exceptional service! Chris and staff were very attentive and super helpful! Selection and inventory was good - they had everything I needed. Easy to get to, as well. I'll shop here again!

The Redwing store at the San Leandro store gave me the ultimate customer service experience. I had a relatively new boot but water was coming In from the bottom. They replaced my boots and left me walking out with a smile 😃

Mayra was very helpful in helping me pick out my new boots!

zay lsx

Best place to get work or hiking boots good deals , confterble boots my go to place .

Frankie4Speed

One of the few places that have shank boots, the worker there was amazing and helpful. Discounts available for union members(with proof).

RealDonDada 650

I recently visited the San Leandro Red Wing store to purchase a pair of work boots, and I have to say, the experience was fantastic, largely due to the help of an employee named Chris. From the moment I walked in, Chris was welcoming, knowledgeable, and had a low-pressure approach that put me at ease. He took the time to do a thorough foot scan and ensured I found the perfect fit, explaining the different leathers and sole options without making me feel rushed. He was patient while I tried on several styles, including the Classic Moc and Iron Ranger, offering great tips for the break-in process and recommending specific insoles and socks. Thanks to Chris, I walked out with a pair of boots that are not only high-quality but also incredibly comfortable right from the start. His product knowledge and genuine desire to help customers find the right gear make him an outstanding representative of the brand. I highly recommend seeking out Chris for all your footwear needs

Danu Currie

Sales person was very patient as I looked at almost every safety shoe on display, and after finally deciding on one, they didnt have my size because not only did I need a size 14 but I also needed it to be extra wide, but staff searched other branches of their store and 3 stores did have the size I needed and requested that the shoes be delivered to the store which I visited to be picked up at a later date, approximately 2 weeks waiting time. The shoes are a bit pricey but I was there with a $275 shoe voucher from my employer.

Mark Nguyen

None of the San Jose stores had the boot in the size I needed, so I made the drive to this location. Paul and the other staff were friendly and helpful. Paul informed me about the union discount, which I didn’t even think to ask about. Overall, a great experience at this store. Thanks again!

Ben Custodio

Fantastic location! I've been to a few, however this location was exceptional customer service. They gladly took a few minutes to educate me on the pros and cons of each boot. Properly took my foot measurements and weight disturbutions with the ultimate fit experience. Highly recommend this specific location. Thank you and continually thanks to both Chris and Vanessa. Greatly appreciate both you and your continuous help to the local community.

Manuel Viana

The customer experience was amazing. Everyone was very helpful and friendly. I highly recommend coming to this store.

Tony Montgomery

The Redwing store at the San Leandro store gave me the ultimate customer service experience. I had a relatively new boot but water was coming In from the bottom. They replaced my boots and left me walking out with a smile 😃

Lisiate Ata

Venessa & Chris, was very informative and knowledgeable in helping me make selections for the boots to use. I appreciate there customers service and the time they spent helping me out.

Tyree Jackson

Great location - exceptional service! Chris and staff were very attentive and super helpful! Selection and inventory was good - they had everything I needed. Easy to get to, as well. I'll shop here again!

Willie Gordon

The store is very nice, customer service is outstanding.. salesperson Vanessa is extremely helpful and patient. Would definitely go back to this location for another pair. Thanks Redwing

Miranda J

So I read the reviews and was a tad bit apprehensive about purchasing from this location but as soon as I walked in, my nerves disappeared. The service was fantastic, quick, detailed and Vanessa was a delight to shop with. She was knowledgeable, sweet and very well educated on the artifacts in the store. Though I don’t plan on purchasing another pair of safety shoes for a while, if I were to I’d definitely come back to shop here. The entire staff was welcoming from the beginning to the end of my experience. This is what quality customer service is about!!!

I have been meaning to write this review for awhile. I first came in this location about a year ago with my son. The store clerk ( Chris Johnson) greeted us and told us that he was alone, but he would be with us as soon as possible. This man was a miracle worker. Not only was he working ALONE, which is highly unsafe in these days and times, he had the most rudest people to wait on. They were inpatient and demanding. I will say this he took it all in stride and gave great customer service/care. I am a nurse and I was buying insoles for myself and my son. When it was our turn to be waited on Christopher waited on us with patience and answered our questions, even when the other customers were interrupting while he helped us. Long story short I came back into this location on Thursday 8/7, again Christopher was present. Thankfully the store was much quieter and I was able to say what should have been said a year ago: Christopher Johnson thank you for being knowledgeable, patient, and OUTSTANDING, at your job. Being in customer service is not a cake walk, and for this gentleman to not break and do the best he could shows his dedication to his job.

Tennille Richardson

I have been meaning to write this review for awhile. I first came in this location about a year ago with my son. The store clerk ( Chris Johnson) greeted us and told us that he was alone, but he would be with us as soon as possible. This man was a miracle worker. Not only was he working ALONE, which is highly unsafe in these days and times, he had the most rudest people to wait on. They were inpatient and demanding. I will say this he took it all in stride and gave great customer service/care. I am a nurse and I was buying insoles for myself and my son. When it was our turn to be waited on Christopher waited on us with patience and answered our questions, even when the other customers were interrupting while he helped us. Long story short I came back into this location on Thursday 8/7, again Christopher was present. Thankfully the store was much quieter and I was able to say what should have been said a year ago: Christopher Johnson thank you for being knowledgeable, patient, and OUTSTANDING, at your job. Being in customer service is not a cake walk, and for this gentleman to not break and do the best he could shows his dedication to his job.

Eddie Moreno

I like the service the lady who helped me out was really nice. The whole digital show measuring gimmick does not work. It's more to up sell the show insoles. Personally I feel the quality of the boots has dropped but it what the company i work for offers.

DiaraS FlowerS

A month ago I bought some boots which tore inside, I paid 300 and a little more for some insoles that also came off, and my warranty was not valid. bad service, bad investment, I definitely wouldn't buy again 😔 📌 I recommend MERRELL for 150 dls less. 🙂

Lilly A

Went here at 2pm and they were out to lunch and didn't even have a correct time they were going to be back. Didn't know stores with posted hours could close for lunch. Once I went back an hour and a half later there was only one lady working. Took 25 mins just to get boots to try on. How are they going to only have one person working and the close for lunch?

Im dropping a review because I just bought new work boots at the Fremont location and the customer service is night and day. If you want a helpful staff and more info on the boots and info of free maintenance that red wings provides for the boots then go to Fremont. I was never told that Red Wing provides free laces, free oil polish touches, free restitching, free heel replacements. Fremont location is the way to go. I bought my last 2 work boots at the san leandro location because its closer to my home and was never told about any of this. Im taking the extra time and go to the Fremont location from now on

Upon entering the store, I was greeted with a rather boring & unenthusiastic hello. I usually go to the location in Fremont CA & it is by far better than this location. Nonetheless, I waited patiently to be helped. When I was finally assisted the employee whose name is Vanessa didn’t seem like she wanted to help me. It gave off “hurry up and buy” vibes. The staff here seems to not actually advise you & just want you to hurry up and leave. Very unfriendly & give you short answers when you have a question. Also, when I mentioned if I could get any accessories with my employee voucher, she (Vanessa) quickly jumped to assume no accessories were covered and upon checking she mentioned they actually were. Why assume when you do not know for certain? Like I said very unhelpful staff here. I would avoid it next time and just go the distance to the Fremont location. I made my purchase but was left very unsatisfied with the level of service here.

I am very disappointed with the service I received at this Red Wing store. Upon entering, I was met with unfriendly expressions from the staff, and once I mentioned that I had a question about my boots’ warranty, their responses became short and dismissive. When I inquired about a possible replacement, I was made to feel like my request was unreasonable. I also asked about cleaning services for my boots, only to be told they do not offer that and instead sell products. The lack of effort to provide guidance or assistance was extremely disappointing. The employee I dealt with displayed poor customer service skills, speaking in a way that made it clear he had no interest in helping. While I understand I came in right at opening time (10 a.m.), that should not excuse dismissive or disrespectful treatment. This experience was drastically different from a prior visit, where I received excellent, attentive service from other employees. Because of this contrast, I left feeling extremely dissatisfied and hesitant to return.

Moises Avila

Im dropping a review because I just bought new work boots at the Fremont location and the customer service is night and day. If you want a helpful staff and more info on the boots and info of free maintenance that red wings provides for the boots then go to Fremont. I was never told that Red Wing provides free laces, free oil polish touches, free restitching, free heel replacements. Fremont location is the way to go. I bought my last 2 work boots at the san leandro location because its closer to my home and was never told about any of this. Im taking the extra time and go to the Fremont location from now on

Raymundo Moreno

Upon entering the store, I was greeted with a rather boring & unenthusiastic hello. I usually go to the location in Fremont CA & it is by far better than this location. Nonetheless, I waited patiently to be helped. When I was finally assisted the employee whose name is Vanessa didn’t seem like she wanted to help me. It gave off “hurry up and buy” vibes. The staff here seems to not actually advise you & just want you to hurry up and leave. Very unfriendly & give you short answers when you have a question. Also, when I mentioned if I could get any accessories with my employee voucher, she (Vanessa) quickly jumped to assume no accessories were covered and upon checking she mentioned they actually were. Why assume when you do not know for certain? Like I said very unhelpful staff here. I would avoid it next time and just go the distance to the Fremont location. I made my purchase but was left very unsatisfied with the level of service here.

Abraham Guzman

I am very disappointed with the service I received at this Red Wing store. Upon entering, I was met with unfriendly expressions from the staff, and once I mentioned that I had a question about my boots’ warranty, their responses became short and dismissive. When I inquired about a possible replacement, I was made to feel like my request was unreasonable. I also asked about cleaning services for my boots, only to be told they do not offer that and instead sell products. The lack of effort to provide guidance or assistance was extremely disappointing. The employee I dealt with displayed poor customer service skills, speaking in a way that made it clear he had no interest in helping. While I understand I came in right at opening time (10 a.m.), that should not excuse dismissive or disrespectful treatment. This experience was drastically different from a prior visit, where I received excellent, attentive service from other employees. Because of this contrast, I left feeling extremely dissatisfied and hesitant to return.

Andrea Soto

My family and I had a very bad experience with the costumer service today. The guy who was at the store didn't really want to help us. He talked to us with a very bad attitude. We had to leave because of the way he treated us. I don't recommend this store anymore!!