El Pollo Loco

CHARLENE TRUJEQUE

9/16 at about 8pm I purchased 2 pollo bowls, went to the drive thru when I got home my husband said there were only a few pieces of chicken in his bowl he was upset and said this was a rip off very disappointed in this place.

Jesus Barragan

The individual at the drive-through window exhibited poor customer service and attempted to charge me an excessive amount for a side of lettuce, specifically $5.75.

Rico

You need to place kiosks at the drive through too, just to make everything fair They refuse to take your orders inside because they now have self service. The same money and credit cards given at the drive through is the same money and credit cards people pay inside with too. People leave angry when they refuse to take their orders inside. Some of the employees are rude and unprofessional too. There are other chicken places we can go to you know.

sharon lee

I really hate leaving reviews like this, but after enduring it for a while, I'm leaving one. I specifically requested that the chicken not be dry when I ordered, as more than half of my previous orders have been overly dry. However, upon opening the container at home, this time there was even more, easily over 80%, extremely dry chicken than in my past orders. The chicken legs were so dry that they shriveled to the size of my finger... It seems like a blatant disregard for customers. Perhaps the management didn't bother with proper training. The only reason I've used this branch so far is because it's about a 3-minute distance from my house. However, even if it's close to where I am, I won't be using this branch again.

Mr Fernando

Worst pollo loco service ever! Was served by Alma D she was rude and even slammed the window door on drive through on me while I confirmed my order. The receipt said something completely different that what I order so I asked she responded with a horrible attitude. I told her hey your customer service is horrible no need to talk to people like that. She smiled and said yea okay and slams the window door again! To top it of the rice was hard like it’s been sitting outside can’t even eat it.

A S

This place has horrible service. I was there on Dec. 18 2021 at noon. I ordered two tostada chicken salads. The avocado on the tostadas was really bad, i will attach pictures to show how disgusting the avocado on my tostadas looked, i had to remove it. Not only was the food quality bad , but also the window attendant at the pick up. I asked her for pico de gallo, cilantro and onions when paying. When she brought the food , the onions, cilantro and pico de gallo where not included. When i was about to ask her for them again, she cut me off by closing the window on my face. Not the only time i get bad service here. Other times i been served cold chicken, undercooked rice and not to mention a dirty dining room, the times i have dined in. I did an online survey on store and left number for corporate to call me and it seems they do follow up or care about complains.

Parmida

First of all I am a very loyal costumer of el pollo loco at imperial hwy brea, I ordered one tostada chicken salad and one chicken avacado borritto. When I pulled up to the window I t was a asian girl with glasses handing me my food. I looked at the bag it was only one salad then I looked at my receipt it charged me for a cup of water $2.49. I had to wait and order the chicken burrito again which I payed one more time for it. I Also have never payed for a cup of water in my whole life. The girl was super rude. She rolled her eyes at me and my brother with no apology or anything. I don’t recommend this place at all. DO NOT WAIST YOUR TIME HERE!!!!!!

Antonio Gaeta

‼️ drive-thru only.‼️ My sister Place an order on the app for curbside pickup. That service is not available for that location even though they have the signs for it. I warned her not to come here to get food or anything this is the worst running el pollo loco in this local ever. Pickup time 3:55 p.m. no one came. No signs. no warnings. She had to wait at the door knocking at the window really hard to get someone attention. She was trying to cancel the order now but you have to call them. And no surprise they don't pick up. 4:04 three different employees were coming into work she had to talk to them. At 4:08 p.m. a management came out with the order. Did not apologize or anything to my sister and I told her next time read my reviews and my warnings. 🤬⚠️Do not order in the app⚠️🤬. You be held hostage because they will not pick up the phone to cancel your order. The app will not let you cancel the order. 🙏 drive-thru only do not use the app it does not warn you about anything of this. No indoor dining no curbside pickup just drive-thru. (Old review) Liars and disappointment. Order double chicken tostada salad open up the bag no avocado they told me they don't have no avocado. Parade thought I was blind. I see them right over there I even took a picture of it. And try to add dipping sauce avocado which is not the same. Also order a regular chicken tostada salad. And he gave me a six piece chicken nuggets salad. Seriously. You could have said we're just f---ing lazy on cutting the avocados and getting the proper amount of chicken for a salad. People please don't go there you don't get what you pay for. (Old Review) Went to the drive-thru. Order two chicken tostada salad and a double chicken tostada salad. Sour cream was missing cheese was missing my avocado is missing. it's best to go inside so you can check your order before you leaving. there is pictures (old review) Never had a problem with the food. The employees sometimes they're not in a good mood probably cuz of the lunch hour Rush. To me it looks like this only four employees or three during the rush time. Unfortunately the restrooms non-customers use it too. Parking lot min size but be aware that are smaller business in the same area. They do the best to keep it clean. It's hard to do it when there's messy people keep getting it messy and I seen them that's why I have it to go.

+6

Amy

When your burrito is smaller than both the length and width of your hand and your hand isnt big in the first place and they say " it's only a $5 burrito so its small but I dont usually make them so idk" waaaa I buy them all the time this is the size of the kids BRC burrito 😡 and still no chips (pic of receipt). Dealm no wonder my mom hated coming to this Pollo Loco as a kid. Took a bite just like I thought all Tortilla (picture included) big ole hole that basically says we too lazy to do things right and it's cold to boot. So disappointed totally not worth the $7.93 I paid 40 minutes later: the mashed potatoes did me in, they tasted funky, salty, rancid(?) With chunks that were almost powdery. I forced myself to eat it and found myself running to the bathroom hopefully it's just an upset stomach.

Ana Aguirre

Arrived at 4:02 p.m. with a 1 & 4 year old. The cashiers were unorganized and didn't know what to do. Which took 15 minutes to place our order. (4:17) Then didn't get our food till 4:39 p.m. We weren't given our mac-n-cheese, forks & spoons, or 4 plates (only got 2). Which ment we had to wait again since we weren't the only family waiting on missing things. (3 more minutes) I don't know who the manager was but your staff either needs more training or you need to hire more people. Please don't eat here. The floors were sticky, the tables were not clean, the salsa & beverage station were also a hot mess! This was my first family's night out in over 3 weeks due to my husband's work.Thanks for the nice night out. We will never come to this location ever again and probably will think twice before eating at a Pollo Loco again.