Catherine Lederer

When I come in the store I have to wait 20 or more minutes for my drink. The drive thru is obviously the priority. The service is very frustrating!

Brooke Storie

Several occasions I’ve stopped at this Starbucks to get a caramel frappe and I’ve had to bring the drink to be fixed somewhere else as they don’t add the coffee base to it, it’s all milk and sugar. I’ve been told by other Starbucks it doesn’t even look right, and it tastes no good without the coffee in it. If it was once or twice I’d understand but every time I go it’s either made wrong or they don’t have it in.

I’ve been waiting in line for 30 minutes. One car infront of me entire time. I don’t care if the person ahead of me ordered the whole menu, they should not have their customers waiting for 30 minutes. My drink was a mobile order and was ready 30 minutes ago, why don’t they have a pull off spot?

Steven Sharkey

Unbelievably slow. 20+ minutes for a mobile order (one coffee). You guys need to do better, this is unacceptable.

John S

I couldn’t tell if they were extremely busy or extremely unorganized. Twenty-five min wait for a tall latte

Maya

While waiting in the drive-through, another vehicle entered from the side and intentionally cut ahead of me and approximately five other cars. When I went inside to speak with the manager, Alex, about the incident, I was met with apathy rather than support. The patrons who cut me off were still served, and no effort was made to address or rectify the situation. When I expressed my frustration and asked whether his dismissive behavior was influenced by my being a younger Black woman, Alex responded by asking me to leave, stating that I was “causing a scene.” I have been a frequent visitor to this location, but after this experience and the lack of professionalism shown by the manager, I no longer feel comfortable returning.

Dante Merola

Took 5 minutes before we were helped, drinks were wrong, then proceeded to be told that I was wrong about what I asked for, not to mention extremely slow, terrible!!!!

Josh Lee

Horrible service by Ethan. When going through drive through he fidgeted several times with the tip jar, motioning to it several times. Upon not receiving any tips in the tip jar, his demeanor changed instantly and became rude. When handing over the drinks he didn’t say a word and just handed them to us like he didn’t want to be there. Not used to this type of service from Starbucks. Would sugggest going to a different one or having Ethan retrained in customer service.

stephanie green

I went through the drive through at 4:35pm on Sunday March 23, 2025. When I got to the board to order i wasn’t sure what I wanted so I asked for a moment. Once I was ready I said so and said j had a question. “Yup” and “k” was how my question was answered. I then proceeded to the window to get my energy drink I ordered. Where I was not spoken to with a polite employee. His badge wasn’t very easy to read but from what I could see it said “Joe” I had my card ready and he said “k credit” and I said yes please and then he handed me my large water and said “be back with the rest” and then let the window slam. He then came back and I said “thank you” and he said “yup”. Definitely the worst customer service I’ve ever had at a Starbucks and hope you can choose employees with better customer service and know how to speak to paying customers properly.

Samantha Brush

If you have the forethought to wanting a drink order it one hour in advance and then it’ll be ready right as soon as you walk in the door if not, don’t bother. This is the absolute worst Starbucks I’ve ever been to in my entire life consistently time after time the wait is insane.

Michelle Scully

Dont be deceived by the fact that they have a drive thru. I have now waited two times on different occasions for over 20 minutes, stuck in the drive thru lineup, thinking it would be a quick option for a bite on my way to an appointment. Today I had to request that the people in front of me pull forward so I could get out (without placing an order), after waiting for 30 minutes trapped in the lineup. With kids in the vehicle this is the last thing you want. I get it, you are short staffed, but at least put a sign up so we don’t get trapped in the line or close the drive thru.

kate carlon

As a former Starbucks employee and restaurant manager, this is by far the worst Starbucks I have ever been to in my life. I only leave this comment in hopes it will be seen by management. The staff aren’t attentive, Often socializing amongst themselves (which is fine to a point), but loudly .. and not paying attention to customers. Somehow they always have 7-9 employees working, yet it takes around 15 minutes to get a drink. I’ve also rarely encountered a friendly employee working the register. They need customer service training, more organization, and they need to learn to prioritize cafe customers as well. Too many times I’ve seen employees doing things like stocking straws and filling ice (important things of course), but prioritizing that over helping a line of people waiting to be helped . Very frustrating location .

kristen tricken

Very frustrating experience I live in Cicero this was my first time to this location after a doctor's appointment. There was a very long line so I decided to go in which was a mistake because the drive-thru kept moving inside was full of people frustrated waiting. There were many employees but only half for focused on customers the others were laughing and cleaning the ceiling with a stick weird jobs... When they could have been helping move the line. I was very broke today so I used change to pay for my coffee it was all I had left... Got halfway home on the highway and they didn't even put espresso in my drink.. it tastes like hot water and cinnamon. I am so beyond frustrated I will never go to this location again it is not run properly