Peter Colapicchioni

staff isn't great, honestly. but the food is alright. it's mcdonald's so you can't really compare x to y. but i liked it.

Alper Doğan

they want fee for Wc’s and the stuff has no smile in their faces. Don’t come here if you want see some smile.

Krisztian Molnar

Too crowded, my order had a missing burger. Staff was fast but they are overwhelmed

Albertryan Hernandez

Customer service in Germany is usually hit or miss (mostly miss 😃) because they don't really ascribe to the concept of the customer is always right. This McDonald's at the corner of the Konstablerwache main station though is pretty bad. I ordered my food (which is actually good) and tried to find a table to eat. All the tables are taken in the ground level so I go to the upstairs seating area (there was no signs saying it was closed or anything blocking the way). After I was 1/2 done with my meal, an employee comes up demanding I leave and go downstairs so I pick up my tray and try to look for a table free. Still none. I put my tray in the only area with a flat surface, the one in front of the area to pick up meals, and just wanted to finish my meal and leave. The employees kept demanding I leave that area. I didn't finish the meal and just left. Definitely will not come back, not worth the aggravation.

M K

There's a beggar who blocks you from the bathroom unless you give him money. MANY other reviewers mention the same thing. I don’t understand how McDonald's allows this. How is this legal?

Katrin Kallista

ALWAYS DOUBLE CHECK WHAT YOU RECEIVED! I don’t enjoy giving bad ratings, but they gave me wrong items multiple times. First wrong burgers, and today green tea instead of black tea :((! It wouldn‘t hurt to pay more attention to the orders guys.

The man sitting in front of the toilet demanded €1 from me for using it. However, the sign behind him said that donations were welcome. I felt very unsafe. The toilets weren't even clean.

We have been coming here alot lately and its been actually pretty fine and the food was tasty, always quite full but it's totally understandable since its in the city center. Today it was quite disappointing though. We came to eat as usual and we ordered plant-based-nuggets like always. My friend realised she bit into an actual chicken nugget and we confirmed it by comparing it with others. After 6 years of being vegetarian this was the worst thing to happen for my Friend. It was very upsetting and especially because we told an employee, they didnt seem to care. They didnt even apologise and only offered to replace them with a 6 plant based nuggets pack. It was an outrage! very disappointing.

Sofia

This McDonald‘s franchise has more problems than the USA. First, there are only 5 kiosks in the entire store and there is ALWAYS at least one broken all the time, and considering this store is in the middle of the city center, it is not representing the best looks. Customers are packed like sardines in the tight space of this restaurant and the employees often get the orders wrong with food missing. It is highly suggested that you check your bag to see if they got sour order right e. G. if everything is in the bag, the food was prepared correctly, etc. One of the two entrances is also out of order, forcing customers to use door which is only one meter wide. The food gets prepared relatively quick. While this franchise is terrible, so is the one at Hauptwache, though there are more kiosks there. If you have a transferring train here and you know where you are going, a minimum of 12 minutes of time is required in order to make your transfer, however, depending on the time of day and how busy it is, it may take a shorter period of time.

xuanyi zhao

Absolutely shocking experience at this McDonald's. I ordered via the self- service kiosk and used the table service, as I have done in many other countries, but this was by far the worst. A male staff member (South Asian descent) brought the food with an extremely aggressive attitude. He kept speaking German to me very loudly. When I politely told him I didn't understand and took out my phone to use a voice translator to communicate better, he literally pushed my phone away with his hand and walked off in a huff. This is beyond "bad service"—it is physically aggressive and unprofessional. I have never encountered such a rude person in any McDonald's worldwide. Avoid this place if you don't want your day ruined.

Furkan Cürgül

This is the worst McDonald's I've ever been to. They charge for the toilets. What kind of McDonald's charges for toilets? They ask for 1 euro! Also, the staff are extremely rude. I can't believe my eyes. What is going on in this McDonald's!!!

Nathaniel Griffis

This place is nasty and the food was atrocious, not to mention the portions were tiny.

yoges waran

In the basement,terrified,the guy in front of the toilet he want me to pay a euro ,I show him my receipt which I order the food still he wants me to pay a euro and the thing is he is rude and terrified I am totally disappointed for this

Ed Henry

Liars. Shut at 23:30. Made a special trip to get Macca’s. They were shut on a big night in Frankfurt. Lazy and yes, liars.

Julius

Shame on you. That "burger" costs 6 euro. Complete disrespect for clients.