Popeyes

Noe Escamilla

The manager up front needs allot of help in Guest Experience, Guest Service and needs to understand who is paying his salary. Has a very poor greeting, or shall I say NO greeting upon our arrival. Very DRY attitude and a no care attitude. The atmosphere was no music, the entire mood just brings you down. I will give the credit to the food though, it was HOT and great chicken. The little gravy given was VERY little as you can see. Maybe he had an off day, but it was very noticeable that he did NOT want to be there or had no care in the world to exemplify a good guest experience. Take this comment to help you guys, you have great product, touch up just a bit on the gravy, the chicken was a HOMERUN, and please have hot sauce available, you had none. 😞

I’ve been going to this Popeyes for a while with no issues, but tonight was a complete disaster. I placed two separate orders with coupons in the drive-thru and clearly told the order taker they were coupons and should be separate. She acknowledged me, so I assumed all was good. At the window, I handed the coupons to the manager (not the order taker) and immediately got attitude. She questioned whether I had told the order taker, scolded her, and said I should’ve given the coupon codes at the time of ordering because now she had to clear the screen and re-enter everything. I explained that the order taker never asked for the codes, and that I normally pay full price and only used the mailed coupons, so I had no idea about their process. She kept scolding anyway. To top it off, I forgot to ask for my sauces, didn’t even get a straw, and when I bit into my chicken—why the hell is this spicy and not classic?! If you want to feel belittled, treated like an inconvenience, and leave hungry for your actual order, this is the place to eat. Absolutely terrible customer service—very disappointing.

Ordered a three-piece meal online when I went to go pick it up,I opened it up to make sure it was breast and 2 Wings. When I opened it the chicken breast was so dried out beyond compare. She switched it out for me which I appreciate it, but if I wouldn't have opened it up to check it I would have went home with dried out that was just sitting there too long under the lights.

Very disappointed with this Popeyes location. I ordered a 12-piece meal and was told over the speaker it would be three pieces of each type, but that’s not what I received. The order was unbalanced with six dark drumsticks, and the chicken was dry. When I tried to address the issue, the manager was not customer-savvy and showed no interest in listening or resolving the problem. What makes this worse is that this is the same location where I previously witnessed an employee vaping in the back while chicken was being cooked. That is completely unacceptable and raises serious concerns about cleanliness and food safety. Overall, poor service and poor standards. I advise my military and veteran family not to eat at this location for not being customer savvy. Regardless what the owner says.

Ellyssa Andrews

There is an old man named HALID that really came off rude today. Me and my fiance got to the order box with plans to order the mix and match family bundle, when we tried ti order it we were told that the particular family bundle is only available on the app. MIND YOU we were sitting at the box for about 8 minutes without anything being said. So we asked if we could have a moment to look at the menu since we had to change up everything we were going to get being we just had cash. We got to look at the menu for 1 minute before an old man walked out badgering us to order saying we were taking too long and we can't just sit at the menu and waste time and he told us to drive around since we didn't know what we wanted. I have been to this location plenty of times and have never been treated like that. I am not sure if it was our skin color but I was FURIOUS. He shouldn't be at work if thats how he treats customers.

Chris Bradtke

Food was and is always good. I stood at the front counter for 4 minutes before anyone even asked if inwas placing an order or picking up. It was then another 6 minutes before I was addressed to have my order placed. And there were a whopping 5 people inside and 2 cars in the drive through. Also my order, 10 pieces of chicken and 1 side. Took me all of 20 second to place but 10 minutes to be place it

Randy Coleman

By far the worst experience I've had at Popeyes in my 47 years on the earth. I placed an order for two chicken sandwiches through Uber eats. I got there after receiving a message that my order was ready. I proceeded to the lobby. There were 5 people working the front line to include a male Indian manager. I stood there for 6 minutes before anyone acknowledged me ,however they looked at me several times. Finally, 16 minutes after my arrival my order is handed to me. No one apologized for the wait. Lastly, I received two over cooked, hard, and dry chicken sandwiches. Please save your money and stay away. Everyone stay safe out there and have a great Navy day.

D G

If you plan to use a gift card don't. The manager will lie and tell you this is a corporate issue but its a her issue. There is 0 signs on the doors, order box, online that states you have to use a gift card online. This is a decision she made herself and is telling people this but she will also swiped the card knowing this and now I just gave popeyes (her store) free money but she will accuse you of trying to get free food. As a manager you try to problem solve and help us understand where our money went but instead she was rude, not helpful, will give you a number to corporate that is an automatic service and will lie there is no number for her to contact when shit hits the fan at her store. Sarah do better, be better and I did get in contact with someone that was helpful but beware. If you can use the one on base but the manager on Nacogdoches was MVP for helping us out and taking care of us.

Tiffany Williams

We pulled up waited for a bit and then the young man seemed irritated and unsure. We repeated the order over several times.. he rung the order wrong so we repeated again. We said mild etc 3 times after he struggled. We were kind just in case he was new , but got to the window and he was not hearing us and snappy rushing us.. We got our order got home my 8 year old son’s food was spicy even after saying mild over and over. My tenders were sour meat it was spoiled. Not able to be eaten. My son had to eat pizza and I went to bed with a bad tummy ache… Disappointing…. Today 11/18/2025 not ok and dangerous

Cynthia Hinojosa

It’s so funny when employees get mad that they have to do their job. Ordered 3 sandwiches with fries two combos one by themselves, cool. They bring out all 3 sandwiches. No fries, and no pickles or mayo on the regular ones. Go up to the counter to ask for them because hey things happen you know long day. Very loudly messing around instead of helping us. In direct eye contact aswell. When they finally come to the counter we ask and youdve though we asked them for their first born. Like if a guest is being excessive I get it but asking for the stuff that YOU forgot to give is insane. Looked at us like we were stupid when we asked for pickles and mayo and when we brought up the fries they were like “oh we’re out” and didn’t think to let us know that it would be a few minutes. Just drop off the half missing food and get mad when we try to get the rest of what we paid for? I’m not expecting A+ service at a dang Popeyes but atleast try to get my order right or fix it if it’s wrong? I don’t need you to kiss my feet but I didn’t make u work here so stop taking it out on me thank you.

Ashley Alvarado

I have been to this location multiple times and the service is usually good and the food is always fresh but tonight (10/10/2025) some lady was working the drive through window and she was extremely rude! She kept acting like she couldn't hear me while I was trying to order while people who ordered ahead of me were talking normally and she could hear them. I kept repeating my order and she kept saying how she couldn't hear me! She was absolutely ridiculous!

SYBIL MITCHELL

Pat Booker rd location, Employees are nice but the biscuits that were always the best were horrible. Has to throw the three biscuits I bought today away. The fries were big great. The red beans and rice were good. The Sprite tasted like carbonated water. A total waste of $25

Joe Isenberg

Absolutely no personality! The manager was not friendly and acted as though he didn't want to take our order. I would rate zero 🌟 stars if possible. I have not had this same experience with other Popeye's restaurants in the San Antonio area. On a positive note though, the food was hot and delicious.

+4