Desiry Cisneros

Great improvement! Love the new huge plasma TV. They got rid of the old school mechanical Chucky and group band and extended the party area. Doesn't feel stuffed up anymore. They now have a trampoline play area, but you have to pay extra and buy grip socks.

A M

Today, I took my nephew to Chuck E. Cheese for some fun on a cool, windy day. Arriving at 11 AM on a Saturday, we noticed it was getting busier. The staff, although quick and efficient, seemed a bit understaffed as the crowd grew. While I’ve enjoyed their pizza and salad bar in the past, today’s visit didn’t include those options. The rates are on the higher side, but purchasing time cards for several hours of play is a better value than using the “credit” cards. Additionally, if your child plans on jumping on the new trampoline area, using points might be more cost-effective. The store’s newly remodeled, clean, and bright appearance was inviting, although there was a musky odor near the counter upon entry. Despite the minor hiccups, we’ll be back for the unique experience Chuck E. Cheese offers children.

+1

Angie Hernandez

We were at Chuck E. Cheese on Saturday for our niece’s birthday party, and unfortunately, the oven broke, causing a huge backlog in the kitchen. No one could order food, and we ended up getting ours after about two hours. That said, I want to give a big thank-you to Rafa and his manager for being so accommodating. It was clearly a tough day for the whole team, but they stayed professional and did their best even while getting complaints from every direction. I really appreciate how they handled a stressful situation with patience and kindness.

Rosie Wilcox

Sad the lack of service here. Pretty much all self-serve. When you pick up your food, there's barely anyone available to help if you need something. Cashiers aren't friendly anyone ( like they once were). Very mixed feelings about the jumping area. It wasn't supervised, noticed kids go in there, then a worker came over & told them to get out.

805Local

We came for a friends party. At 8pm this place was packed! This location has definitely seen better days. All the games are old and out dated. The characters and tv on the stage look like they’re still the same ones from the early 90’s & birthday celebration is extra cringy 😂 lots of the games and kids rides are broken and don’t work. The place needs a major facelift & better games.

+4

The animatronics started misfunctioning. The mouse called, “chuck” or whatever his creepy name is, grabbed my son by his collar and growled at him. The cheese pizza was a 1/5. The cheese was cold and it seemed to be reheated, though it wasn’t really heated.. it was definitely trash. Go to a different location !!!

K

Worst Chuck E Cheese ive been to East or West coast. 1/3rd of the games are broken, 30 minutes for a dry over cooked pizza, 2 full drink stations but only 4 of the dispensers work and 1 ice dispenser. No lids or straws for the cups. All in all won't be coming back here. Recommend taking the to Thousand Oaks instead!

Nadia Lopez

My gosh where do I even start. We had my daughter’s birthday party here on 11/05/25 at 6 PM and it was a complete disaster. We arrived 30 minutes early to place our food order and waited at the door for the stamp on our hand for about 15 minutes. No one acknowledged us so we walked in. When we ordering we told the cashier we didn’t have a stamp ,that no one was at the door, she rolled her eyes and walked away upset to stamp us. That should have been the first red flag. We placed a $300+ plus food order and paid $200 for the party bundle and sat to wait. Our guests arrived right at 6 PM and we still had no food. It wasn’t until 7 PM that we started getting our pizzas and out of eight pizzas we only got seven. The app platers we ordered were cold! When I asked for the missing pizza they tried arguing with me insisting we already had all the pizzas, when I named all the pizzas we received the lady making the pizzas grabbed one she was making and stared at me pissed off threw it into the oven aggressively . My father in law and cousin ordered wings when they arrived at 6 PM and didn’t get them until 7:45 PM! The soda machines had no ice, some were dispensing water, and then the AC started leaking, water actually dripped on me before they put buckets down. Almost every worker was rude or ignoring people. I saw one lady yell at a customer who paid for the jumping section. She told the lady the socks she handed her were too small for her kids. The cashier yelled at the customer “that’s all we have! ” and proceeded to ignore her. The party next to us looked just as upset as we were. A lot of the kid games weren't working or were turned off. When it was time to leave a worker refused to let my friend and her kids out because they didn’t have stamps, even though no one was at the door when we arrived to stamp anyone in the first place. The only good thing was our host Rafa, I believe that was his name. He was the only polite and respectful person there trying to make the best of it. Don’t waste your money here! This place has gone to shit. Update 12/02/25- this place or the owner doesn't care what we have to say or how shitty their service was. I reached out to the link he provides in all his bad reviews and have yet to hear from anyone. You are better off spending your money on a normal birthday party at the park or home.

Jolene O

Was there on a weekday and wasn’t too busy. Staff were unhelpful when I had a question about the machines, took forever to get someone to assist. Machines to get your token credits were all out of service but 1. Pizza took awhile and when it was ready for pick up it was barely warm. Then when it came to exchange points for prizes most prizes were not even available. Ended up giving our points to another child. Never again.

Amanda Zapata

This location is not worth buying the play card because more then half of their games are broken and just resets on theor own so you basically play for free. This one staff member sent me to a very long line just to get 2 water cups then proceeds to walk away on her phone . This specific staff member was rude from most time I've seen her . Im very dissapoint in customer service at this location is unfortunate. And when a handful of staff members are at the registers . They are talking to each other with only ONE register open and dont bother to help the young lady. This is a very disappointing experience.

Kenny Katz

Bought the time based card to play games. There's a timer on it that prevents you from playing another game too quickly after the first time. But it's less time than a game of sleep ball. So you end up sitting there wasting time waiting for the next game to be ready on your card. At the rate they charge for a half hour of arcade, I want my full time.