Domino's

Mr C

Something is just not right with this Domino's Pizza. Every since the local Pizza Hut and Papa John's closed the quality and service have tanked. Like they don't have much competition.....so now the don't care. Never, I mean never order addional toppings on your pizza.....you are wasting your money.....you will never see them on the pizza or enjoy them. When was the last time you got a pizza from this store with enough cheese for the cheese actually to stick together when you pull out a slice or take a bite? Don't every question the portions....you will get an attitude and be accused of heresy. Be glad you got whatever we gave you and go away is the vibe at this location. Decades ago I worked for this chain, but I see no resemblance to the way I was trained to work in their management. If you ever take time to check it out......your Pizza will weigh less from this store than the exact same pizza from another Domino's. Hate to admit....but I tried it!!! Actually, this store has been like this for years....but today took it to a whole new level.........ordered a salad.....a tiny overpriced prepackaged salad....and said "hey you didn't give me the dressing" (it was a ceasar salad) ....I was the told I had to pay for the dressing!!! WHAT THE HELL......If you buy a Ceasar salad and there is NO Ceasar dressing....IT IS NOT A CEASAR SALAD. To be forced to pay for a package of Ceasar dressing for a Ceasar salad ......LUDACRIS!! It was so outrageous that anoter cutomer in the stoe waiting on an order busted out laughing and shaking their head. If other national pizza chains ever return to Watsonville this store will go under. I never thought I would see the day when you get more toppings on you Pizza from Little Ceasar's than Domino's. I hate to say it, if you want real pizza with real toppings in Watsonville go to Mountain Mike's or RoundTable........I hope this store gets revived someday, I miss the quality and portions from the old Domino's.

TheBayArea.831

Food is average. Its Dominoes. We do like the option for well done. The pizza are cooked better with that option. The store is located downtown, parking is difficult. Just a heads up for anyone requesting delivery. Unfortunately if the driver forgets an item. Dominoes will either refund your money, give store credit for another day. Its better to pickup if possible. Saves you the extra $6 delivery charge.

Erdi Ulas

No one’s using gloves and portions are so small and for pizza they using very little toppings and cheese

Kimmie Kakes

I ordered my pizza online got caught up at an appointment and my order sat there for however long. Well when I got there, and sent my son in to pick it up, he immediately came out and said that the employees said a homeless guy came in and stole our order, and asked if i wanted them to remake the order, or if I'd rather just get a refund. But no we were starving. But the sheer crazy story that the employees told just seems unrealistic to me. How does someone just walk in and steal 3 pizzas on a counter. Besides that why wasn't my order in the back waiting to be picked up? My honest opinion is I think the employees ate it and just figured i wasn't coming for it and if i did then they'd just refund it. But it's just ridiculous if you don't show up in 15 minutes after ordering you have the chance of getting your order hijacked? And which wouldn't have happened anyway because i live 20-25 minutes from town. Then paying 11.99& $12.49 each pizza instead of the $7.99 that was advertised. Seriously disappointed.

Dave Baxley

I was greeted when I arrived, which was nice. I’d ordered a large pizza, with my phone app. Easy. They said it wasn’t ready yet, but in the oven. After about 10 minutes in the store, and 20 after I ordered, I noticed they seemed to have an issue, with casual glances towards me. My app said the pizza was ready. Finally, I ask if there’s an issue with my order. After a few of the employees looked around, one finally spoke up and said the hadn’t made it yet! They offered me some wings or cheesy bread, but I’ll pass. I just to have my pizza ready when it supposed to be.

ALY FALAH

The employee just canceled my order 15 minutes before closing time, after I knocked the door, she refuse to answer my question, very rude staff and very bad customer service

Giuseppe

Terrible service. Had to wait 3 hours for pizza (still waiting) and no customer service. We tried calling multiple times only for an AI bot to tell us our order is on its way every hour. Never going to order from this place again.

Anna Haynes

We had to talk to a bot for our order. The front lady was rude to my mom the bot ordered a small cheese that we never asked for she try to tell her and she was rude and almost gave us the wrong order. I tried to call to talk to a manager asked for one and they hung up on us!!!!!!! If I could give 0 stars I would

Michael Favela

If you need to call to update your order don’t bother. They won’t pick up. The app doesn’t help just tells you to call the store. This franchise is a real failure. Take your business somewhere else.

Melissa Clark

I hate leaving bad reviews. Ive worked these jobs, ive been there, i know it can be hard... but this is the third time ive ordered from this location and gotten it over an hour later. Worse yet, tonight, the pizza tracker informed me if was finishes in20 minutes, on the double check stage. After another 20 minutes, i called in and was informed they were waiting for the driver to return. Alright, thats fine. "Your pizza is on the heat rack" again... fine. Until its an hour and a half after i ordered and the pizza gets here...after sitting under the heat rack for an hour. This pizza tasted like it was a day old. Grease was soaked into the bread. It was chewy, the cheese was solid, and it was barely warm. They didnt think once that after sitting for over an HOUR that they should make a fresh pair of pizzas? This is rediculous and disgusting. At least i cashed in my free pizza for one of them. No more dominos for me