Taco Bell
Tex-mex · West Hills
Über Taco Bell
En Taco Bell West Hills, te damos la bienvenida a un mundo de sabores tex-mex rápidos y deliciosos. Disfruta de nuestros clásicos tacos, quesadillas y nachos, preparados con ingredientes frescos y llenos de sabor. Ven a vivir una experiencia informal y divertida, perfecta para compartir con amigos y...
En Taco Bell West Hills, te damos la bienvenida a un mundo de sabores tex-mex rápidos y deliciosos. Disfruta de nuestros clásicos tacos, quesadillas y nachos, preparados con ingredientes frescos y llenos de sabor. Ven a vivir una experiencia informal y divertida, perfecta para compartir con amigos y familia.
Was Kunden über Taco Bell sagen
This Taco Bell receives mixed reviews. Many praise the friendly and courteous staff, especially mentioning Ricardo the manager. The drive-thru is popular and open late. Complaints include order inaccuracies, poor service, and inconsistent food quality.
Beliebte Gerichte
Ideal für
Tip: Use the mobile app for faster service and to ensure your food is ready when you arrive. Special orders are possible if you dine in.
Services
Häufig gestellte Fragen zu Taco Bell
Bewertungen von Taco Bell West Hills
Excellent service and Dorritos locos tacos are the best!
Great service and kind workers. Nice facility.
These Taco Bell's the bomb what else can you say about Taco Bell what you got late night munchies f*** yes
My kids and I love taco bell !!! Breakfast lunch and drinks !!!! We always stop to the drive thru!!!
If you want great food alot of it at a low price. Thanks!
Great place to meet up with your friends from all generations & from all over! Afterall, everyone loves great food!! 😛😳😁👅👄..
Really love the new steak grilled cheese burrito. Almost addicted to the watermelon berry freeze.
I always love getting the doritos tacos from here. They're delicious..
One of our favorite fast food establishment
Great taco Bell, very clean, and even has kiosks for ordering.
My closest fast food Mexican restaurant. The food is okay.
Legit the best Taco Bell I’ve ever been to in the country.
The ladies there are wonderful , hard workers. I appreciate them so much!
The woman who served me was wonderful and the orange kickstart: great!
Nice clean, order on time, love the orange frosty new drink
I love this taco bell they always get it right
Clean facility, friendly staff, good food, fast service, and nice ambience.
Best food that has ever come before my salivating mouth in the eons of my waking existence
I always like taco bell....fast courteous service and great tasting selections
Fast, friendly, and I’ve never had an incorrect order from this location. Recently I came back from a trip to Knott’s Berry Farm with my girlfriend and we were really exhausted from the long drive and riding rollercoasters all day. Ordered inside and asked for some breakfast salsa along with each of our $5 craving boxes. Unfortunately I can’t remember the man’s name but he was very kind and gave us an abundance of salsa. Thank you late night TacoBell guy, you made our evening.
Took my little Prince Handsome Son for dinner cashier was friendly n professional as with the Chefs as well. My son pretty pleased with size of food portions as most of the time all these fast food places are Stingy with their portions👍👍👍
Got the $1 rice, beans, and cheese burrito, expecting it to be really small, but it was a decent size. It was enough for me for a quick dinner (I don't eat big meals) that held me for a couple of hours.
The guy that works the afternoon shift that takes orders is really cool, I spilled my drink and he replaced it for me at no charge.👍
Well I like to eat tacos supreme there is a special for three tacos and a drink and all the other stuff is good like chalupa Pizza I love Taco Bell
Good place for a quick bite. I used drive thru and the taco was hot, tasty with lots of meat in it.
I don’t go in just drive thru. I love their cheapie tacos. I imagine there’s nothing good in there for me but I just love how they taste. I guess I’m still a junk Food junkie at heart.
Friday September 13th, 2024 Afternoon. The restaurant looks really nice inside since the exterior remodeling from a few months ago and the employees were friendly and the atmosphere was pleasant. The inside of the restaurant is clean as well. I used the kiosk for my first time and it took me a little while to order the food. I wasn't able to get a receipt though when a message on the screen said I could either get a receipt by email or text message and I did not want to give out my personal information at the time. So the only option left was the " No receipt " option instead. Otherwise, everything was good and the food was delicious. I payed just over 15 dollars.
Friday September 13th, 2024 Afternoon. The restaurant looks really nice inside since the exterior remodeling from a few months ago and the employees were friendly and the atmosphere was pleasant. The inside of the restaurant is clean as well. I used the kiosk for my first time and it took me a little while to order the food. I wasn't able to get a receipt though when a message on the screen said I could either get a receipt by email or text message and I did not want to give out my personal information at the time. So the only option left was the " No receipt " option instead. Otherwise, everything was good and the food was delicious. I payed just over 15 dollars.
This Taco Bell has really courteous and professional staff. I started using their mobile app and my food is always ready when I get there. (I still haven't ever been inside).
Actually very good service here. One of the better taco bells in the area. I go here often. Drive through is open late. Very polite and courteous staff. I really like the cinabon cinnamon balls. As far as taco bells are concerned this is a good one.
this is the best Taco Bell in the world I hope everyone who works there gets promoted to ceo of Tacos
Ricardo is an awesome manager! They made a mistake with my order he took ownership for the mistake and remade my order the next day. It’s hard to find managers who are kind and genuine to keep and promote him. He’s great! And the team in the night is great to! Must be the leadership .Ty again Ricardo!
I have not been to a Taco Bell in about 10 years. Stopped going because the food was greasy and not good. All that being said, we stopped by Taco Bell last week and got 12 beef tacos. They come in a box, perfectly organized so nothing falls out! I was very pleasantly surprised with the tacos, they were really, really good! Perfectly cooked, not greasy at all... I would definitely go back again!
The lady at the cash register has such a warm heart and smile... You can tell the cooks what you want on your food (special order like) and the music is soothing and soulful. So I like to go in and sit down and eat my food because the environment is lovely-- and I never go in to eat at drive throughs but this place is exceptional.
Ricardo is an awesome manager! They made a mistake with my order he took ownership for the mistake and remade my order the next day. It’s hard to find managers who are kind and genuine to keep and promote him. He’s great! And the team in the night is great to! Must be the leadership .Ty again Ricardo!
I don’t go in just drive thru. I love their cheapie tacos. I imagine there’s nothing good in there for me but I just love how they taste. I guess I’m still a junk Food junkie at heart.
This Taco Bell has really courteous and professional staff. I started using their mobile app and my food is always ready when I get there. (I still haven't ever been inside).
The lady at the cash register has such a warm heart and smile... You can tell the cooks what you want on your food (special order like) and the music is soothing and soulful. So I like to go in and sit down and eat my food because the environment is lovely-- and I never go in to eat at drive throughs but this place is exceptional.
Actually very good service here. One of the better taco bells in the area. I go here often. Drive through is open late. Very polite and courteous staff. I really like the cinabon cinnamon balls. As far as taco bells are concerned this is a good one.
I have not been to a Taco Bell in about 10 years. Stopped going because the food was greasy and not good. All that being said, we stopped by Taco Bell last week and got 12 beef tacos. They come in a box, perfectly organized so nothing falls out! I was very pleasantly surprised with the tacos, they were really, really good! Perfectly cooked, not greasy at all... I would definitely go back again!
What can you say...it's mexican-american food at its best
Nice employees, drive thru can be slow
Food is hot and fresh, location is clean.
Was 5 stars, but they stopped selling pizza hut, so I had to drop one star
Tried the 2 new $2 burritos and they were really good.
If you know what to expect here you will not be disappointed. Typical Taco Bell but unpleasant to eat in.
Had crunchy beefy melt 2.80 dollats whats else going to better
I like Taco Bell. I wish they would bring their Taco Belgrandie. Back it was really yummy!
Pretty fast drive thru service and good customer service.
I'm a satisfied customer and they have excellent buritos
Very good service, food normal good, place clean, only 4, because I want coffee , and the coffee maker was broken!
The people at the drive-thru are particularly nice. Great attitude Quick Service.
Fast food Mexican restaurant with a more American influence.
I don't see a reason to stay and I was in the area and needed a quick breakfast. I was able to order quickly, my food was prepped quickly, and the staff was very welcoming. Nice comfortable restaurant and the bathrooms were very clean.
Crunchy taco and spicy soft potato taco are the best!
Drive through was fast and easy. mask is.required even at drive through. Dorritos Tacos are our new fav.
it's a good place, love the food but nothing much it's just a taco bell.
Really good food! Would be nice to know what the staff are saying but I understand Spanish is needed to make burritos authentic....
This place has improved a lot. They remodel it and the menu is okay. I like the cantina fiesta tacos.
I am on the fence about taco bell. I worked there my first job. They make everything from fresh good stuff and back then they had great bargain 59 cent items, simple taco and bean burritos . Now try have really gotten away from being a bargain low budget pace to get some simple food. Theyake these elaborate things now that are very god but expensive for same food you get at fast food places, try close like 11 or midnight. So these trucks around have been a way beterbargain . I go to Taco Bell spend like 15 bucks and I am still hungry . Can't but few taco and fee bean burritos without shellong out more than 10 bucks . And there portions are small. Don't get me wrong , Iove taco bell. .the flavors are way better then del taco. But there. Premium items at Taco Bell have gotten expensive and small portions. I love gorditied but there small and 5 bucks or more each. I don't like the processed steak yet bring in, I like there beef like ground beef. I think taco bell lost there way in what it always was , lots of good for less then anywhere else. Foor when you don't want to spend a lot of money and be full. It was never gourmet food. Simple ingredients for simple items tat you would buy 5 or 6 of and be full. The places inside any fast food is not an atmosphere. It's few tables like a cafeteria. Taco Bell is a drive through take home kinda place to me. For ten bucks I don't get full. 20 bucks to get full and that's not the cost I want for the simple food I lieay taco bell. Get a burritos supreme sometime try are not bigg at all I used to eat 1 and be good now it's like 2 or 3cewusls the one I used to get. I lie the flavor try have always had, better than other low budget places. It's either be more lie what they used to be or take the step and serve real carne asada like the trucks , not the processed stuff try call steak. Sorry taco bell I still love you, but te direction with the cheap ingredients you use is not what I want and why don't you have milkshakes, thats often what makes my decision. I want a good milkshake and eat til I am stuffed for close to 10 bucks. I spend 16 to 20 to eat til I am stuffed . That's what taco bell has gotten away from. Good simor stuff til you are very full. Stuff is expensive now and days . When try had the value items come out was the same thing stuff was expensive but at Taco Bell you could buy value items cheap and that's where taco bell made us want to eat there , it's turned into another billing dollar corporation where irscal about the bottom line and in the end it's just taco bell. Add all the fancy items you want but yats not the customers taco bell appeals to. It's the lower income class people you should help in the world , the good can be great, your name is golden for cheap food by the volume. I still eat there once in a while but as I got older and make more money . I found value at other places. I still support taco bell but if I think about going there, about it's lost of focus on it's value it gave to people
The staff here are pushing thru, service with a smile. I was impressed with the speed and focus they showed when I brought Daniel (Age 12) over to split a Nachos Belgrande (my go to) and some tacos. If you haven’t tried it, try the frozen baja blast… Daniel is way into it. They ain’t messing around at this T-Bell, Folks!
I am on the fence about taco bell. I worked there my first job. They make everything from fresh good stuff and back then they had great bargain 59 cent items, simple taco and bean burritos . Now try have really gotten away from being a bargain low budget pace to get some simple food. Theyake these elaborate things now that are very god but expensive for same food you get at fast food places, try close like 11 or midnight. So these trucks around have been a way beterbargain . I go to Taco Bell spend like 15 bucks and I am still hungry . Can't but few taco and fee bean burritos without shellong out more than 10 bucks . And there portions are small. Don't get me wrong , Iove taco bell. .the flavors are way better then del taco. But there. Premium items at Taco Bell have gotten expensive and small portions. I love gorditied but there small and 5 bucks or more each. I don't like the processed steak yet bring in, I like there beef like ground beef. I think taco bell lost there way in what it always was , lots of good for less then anywhere else. Foor when you don't want to spend a lot of money and be full. It was never gourmet food. Simple ingredients for simple items tat you would buy 5 or 6 of and be full. The places inside any fast food is not an atmosphere. It's few tables like a cafeteria. Taco Bell is a drive through take home kinda place to me. For ten bucks I don't get full. 20 bucks to get full and that's not the cost I want for the simple food I lieay taco bell. Get a burritos supreme sometime try are not bigg at all I used to eat 1 and be good now it's like 2 or 3cewusls the one I used to get. I lie the flavor try have always had, better than other low budget places. It's either be more lie what they used to be or take the step and serve real carne asada like the trucks , not the processed stuff try call steak. Sorry taco bell I still love you, but te direction with the cheap ingredients you use is not what I want and why don't you have milkshakes, thats often what makes my decision. I want a good milkshake and eat til I am stuffed for close to 10 bucks. I spend 16 to 20 to eat til I am stuffed . That's what taco bell has gotten away from. Good simor stuff til you are very full. Stuff is expensive now and days . When try had the value items come out was the same thing stuff was expensive but at Taco Bell you could buy value items cheap and that's where taco bell made us want to eat there , it's turned into another billing dollar corporation where irscal about the bottom line and in the end it's just taco bell. Add all the fancy items you want but yats not the customers taco bell appeals to. It's the lower income class people you should help in the world , the good can be great, your name is golden for cheap food by the volume. I still eat there once in a while but as I got older and make more money . I found value at other places. I still support taco bell but if I think about going there, about it's lost of focus on it's value it gave to people
The staff here are pushing thru, service with a smile. I was impressed with the speed and focus they showed when I brought Daniel (Age 12) over to split a Nachos Belgrande (my go to) and some tacos. If you haven’t tried it, try the frozen baja blast… Daniel is way into it. They ain’t messing around at this T-Bell, Folks!
Food is good. Manager at the time is a bit rude.
Didn't like the attitude the cashier had, but I liked the tacos 😋
They have better deals than before , great prices
The place smells really nasty, like latrine or restroom
Small Have the cashier working both drive thru and dine in Service is ok Friendly staff
Love Taco Bell, some locations are better then others... Just saying...
Did not receive all food we ordered in drive thru
Food is always good, but literally half the time my order is incorrect
The drive thru is very slow, and the taco supremes only have sour cream in one spot on the end, care not shown in preparation.
The same lady always gets my order wrong and still gives an attitude. Update: I usually go thru the drive through but on this particular day whoever was maning the drive thru must have fallen asleep. I was pressed for time so I walked in. I placed my order with a gentleman who appeared to be a manager or team leader. I placed my order and was very specific about my order, he repeated it back and even called it out loud and directly to the prepper. With all this I assumed my order was correct. Ugh! Still wrong!
It's Taco Bell some of the new food is OK, but still the same flavors. I think management needs to talk to the counter people I felt like I was talking to a robot that was falling asleep.
Food is good, staff is very friendly, but it always smells like throw up in this restaurant. We try to remember to go through the drive-thru.
As far as Taco Bell goes this is a good one. Food is always good and workers always friendly.
They would have received a better rating were it not for all the loud teenagers that walk down from The middle and High schools
Ordered at drive thru. After repeating my order a couple times. Thinking wow so much food and the cost was minimal. Well hmmm got my food & realized they didn't have 1/2 my order. Told the manager bam git my food & grrr wrong. I park & walk inside. He says what's up & I tell him he says oh that costs more. Yes I knew that. So I paid the difference & got what I finally ordered. Shish. Prob won't go there again. My kid needs to find a better place to get food.
Taco Bell is a popular fast-food chain known for its affordable and customizable menu of Mexican-inspired items. From crunchy tacos and burritos to quesadillas and nachos, they offer a variety of options, including vegetarian and healthier alternatives. While the food is typically quick, tasty, and convenient, it may not always be the best option for those seeking authenticity or fresh, whole ingredients. The service varies by location, but generally, it’s fast and friendly. Great for a quick bite when you're craving something flavorful and filling on a budget.
Taco Bell is a popular fast-food chain known for its affordable and customizable menu of Mexican-inspired items. From crunchy tacos and burritos to quesadillas and nachos, they offer a variety of options, including vegetarian and healthier alternatives. While the food is typically quick, tasty, and convenient, it may not always be the best option for those seeking authenticity or fresh, whole ingredients. The service varies by location, but generally, it’s fast and friendly. Great for a quick bite when you're craving something flavorful and filling on a budget.
Ordered at drive thru. After repeating my order a couple times. Thinking wow so much food and the cost was minimal. Well hmmm got my food & realized they didn't have 1/2 my order. Told the manager bam git my food & grrr wrong. I park & walk inside. He says what's up & I tell him he says oh that costs more. Yes I knew that. So I paid the difference & got what I finally ordered. Shish. Prob won't go there again. My kid needs to find a better place to get food.
Very very bad their store manager is rude and not helpfull at all i will never be coming back to this location again, and there restroom had feces all over the floor not happy and would not recommend eating here.
I come here every so often and usually without issue (because I choose not to make it a thing) except they get my order wrong quite often even though I only ever ask for less ingredients/sauces. I didn't make a big deal about it except once they gave me the wrong order twice, after I had walked in to fix it. My fault for not looking in the bag but it was a plain black bean burrito, not hard. Anyhow, I got the same thing yesterday and proceeded to puke it up this morning. I'm throwing up out of both ends and I have a fever. Not going back anymore.
Asked for my quesadilla well done or extra toasted, and it wasn’t even cooked fully. Took 30 seconds in my microwave at home to fully melt the cheese. It wasn’t a difficult request. 🤷🏻♀️
so, i went in and got a large order. the people there only gave me half of what i ordered. i also ordered a large REGULAR soda...without ice. it was DIET WITH ICE. not coming here again!
We usually go to the one in West Hills but were in this area so here's what we think, food was ok but the service here is bad! An older Hispanic woman and a younger Hispanic woman didn't acknowledge our presence as we were standing in front of them, they looked at us but walked away without a word, unprofessional! We eventually figured out we had to place our order in the kiosk without their help, at west Hills we never had this problem. Last time we come to this location, the employees need to be trained in good hospitality habits and customer service.
I took my son here after school and he ordered from the new menu, a chicken quesadilla combo. First we were overcharged and when I brought it to the woman's attention at the drive-thru she was very defensive and had a poor attitude. We just paid what was asked however this was the second time that we were overcharged at this location. Typically the people here are nice but we usually go in the evening not in the afternoon. Their management needs to step your game up and make sure that their prices are accurate to reflect the menu. Well my son enjoys the food I typically do not order. He always orders the chicken quesadilla which previously had always had very little chicken inside and very little cheese.
We usually go to the one in West Hills but were in this area so here's what we think, food was ok but the service here is bad! An older Hispanic woman and a younger Hispanic woman didn't acknowledge our presence as we were standing in front of them, they looked at us but walked away without a word, unprofessional! We eventually figured out we had to place our order in the kiosk without their help, at west Hills we never had this problem. Last time we come to this location, the employees need to be trained in good hospitality habits and customer service.
I took my son here after school and he ordered from the new menu, a chicken quesadilla combo. First we were overcharged and when I brought it to the woman's attention at the drive-thru she was very defensive and had a poor attitude. We just paid what was asked however this was the second time that we were overcharged at this location. Typically the people here are nice but we usually go in the evening not in the afternoon. Their management needs to step your game up and make sure that their prices are accurate to reflect the menu. Well my son enjoys the food I typically do not order. He always orders the chicken quesadilla which previously had always had very little chicken inside and very little cheese.
Took forever, didn’t give my friend her food, got our order wrong.
One of the drive thru employees rushed me to hurry myself to order my food! Unprofessional! Distasteful!
Ordered a taco in store via the app. No other customers there, yet it took 15 minutes to get my 1 taco.
Horribly bad service they close the lobby routinely early I go across the street to Tapatio
Requires medical history to serve. Is not required to eat. .. sry won't be coming back
Don’t go there! Choose another location. Rude personal, slamming the door when I was in restroom! Ridiculous!
Couldn’t understand anything I tried to order and took 20 minutes for 1 order of nacho fries. Then gave someone else my food.
Too slow at drive thru, guys at the store trying to just serve 1 customer each 30 min. Poor packing and untrained staff. Pay them more and train them, maybe they work better.
I tried to use the drive through, but the guy at the window who took my order waved at me to stop, qfter 15 minutes I rolled up to the window and there was nobody there. The time before, I wqs asked to back up away from the window qfter paying and had to wait half an hour for a single crunchwrap. I don't know what's going on here, but I'm not visiting again.
So slow! Was waiting for my food for 15 mins. Cashier was unfriendly. I've been a few times and every time my order has been wrong. The presentation is very sloppy as well with stuff falling out or sauce being on the outside of what I ordered. All around bad experiences.
Worst customer service ever... Ordered and asked for extra sauce the Hispanic guy in the morning shift gave me an attitude!!.. on top of that I requested to use the restroom.. he said no... It doesn't work . Really.... No signs or anything! Made me feel very unwelcomed, I will not be returning.
This location is charging 50% more than other stores. They said they are special type of franchise and their prices are different.
This Taco Bell consistently bags our food with items missing. Tonight was the third time. 3 strikes and you're out! I'll be going to Del Taco from now on.
Open for a whole hour and they still haven’t turned on the deep fryer.
THIS LOCATION IS TERRIBLE... They always forget part of your order and barely put toppings on anything. they don't fill the tacos, and anything wrapped has like a teaspoon of each ingredient. Drive a little further and go to a different location.
Went i there today with my father. Noticed a new young worker there. She had an attitude. My father and I did not appreciate it.
We arrived 20 minutes before closing, drive though open sign was lit up, menu and order screen were lit, and they wouldn't serve us. They didn't even answer the drive through to tell us and made us wait 5 movies before we gave up. Messing with hungry people is not cool. Now how am I going to get my grade D beef fix!?!
Taco churchy shell smelled and tasted like plastic I tried Calling to see if they can do a refund I don’t want plastic tacos. Ordered the 12 tacos and 2 chalupas . Disappointed .
My wife is vegetarian and I ordered particularly vegetarian order no meat add potatoes and they still put the meat in the food! It is against our religion and my wife has a serious allergic reaction to meat and she ate by thinking no meat in her food. Manager here didn’t help he is so rude and very unprofessional along with staff members this is 3 rd time happened at this location. My suggestion all vegetarian people and allergic to meat don’t go to this location!!
Taco churchy shell smelled and tasted like plastic I tried Calling to see if they can do a refund I don’t want plastic tacos. Ordered the 12 tacos and 2 chalupas . Disappointed .
My wife is vegetarian and I ordered particularly vegetarian order no meat add potatoes and they still put the meat in the food! It is against our religion and my wife has a serious allergic reaction to meat and she ate by thinking no meat in her food. Manager here didn’t help he is so rude and very unprofessional along with staff members this is 3 rd time happened at this location. My suggestion all vegetarian people and allergic to meat don’t go to this location!!
Went to the drive-thru yesterday evening for pick up. I ordered 3 tacos and a bean burtito.I drove up to the window...nice service and was handed a sealed bag. I went home and opened up our food and oh my gosh... the tacos looked as though a 3 year old had made them... hardly any meat and cheese and only white lettuce. I was truly disappointed. I sent a email to manager complaining of the quality of the order and have not heard back from them..
I went to this taco spot at Friday April 28 /2024 to order several chicken tacos, but the ordering process was a mess. Because there was a loud fan next to their speaker and one guy constantly coming in and out, they misheard my order and added beef instead. I noticed the mistake on the monitor and informed the operator, who told me to come to the window. When I got there, an older lady rudely insisted that I had ordered beef and reluctantly changed it to chicken. I was shocked and told her that I had clearly ordered chicken from the start. Instead of fixing the issue professionally, she responded with attitude and disrespect. Frustrated by the poor customer service, I ultimately canceled my order and left. This place used to be amazing, but it has completely changed. In America, customer service is everything—if you don’t know how to treat customers with respect, you shouldn’t be running a business.
Ordered some thing online to be picked up from drive through the system said your order is ready when I pulled up the young small guy that was working on Friday 07/21/23 at 8:30 no one speaks English in that restaurant including Manager!! That small guy was rude and made me wait off line even due my order was ready just to make people upset bad service never will go there if I could give them Zero I would Zero is not enough, bad people bad service 0% satisfied, hoping that they didn’t spit on my food.
We arrived at Taco Bell drive through just between 11:30-11:40 ish hot , hungry, and thirsty. We ordered at the window and the girl didn’t understand what we asked for. We asked for two beef nachos. She said, come to window please. So we did. Again , we asked for two beef nachos, we get our order, she said would you like a bag, we said yes. We get home, and when we went to eat our food, we didn’t get nachos, we got boxes, with a taco, burrito, fries in it. We are what the hell??? We looked in the bag for receipt but couldn’t find it. We thought they raised the price of nachos being our total came to $13 and change. I said to Bob, I thought they were $5 a box, they must of raised the price. We never expected to get a different order completely. Very unsatisfied customers. We were going to call you about it and complain but your phone number isn’t working with number on your store. So I decided to complain on here.
I went to this taco spot at Friday April 28 /2024 to order several chicken tacos, but the ordering process was a mess. Because there was a loud fan next to their speaker and one guy constantly coming in and out, they misheard my order and added beef instead. I noticed the mistake on the monitor and informed the operator, who told me to come to the window. When I got there, an older lady rudely insisted that I had ordered beef and reluctantly changed it to chicken. I was shocked and told her that I had clearly ordered chicken from the start. Instead of fixing the issue professionally, she responded with attitude and disrespect. Frustrated by the poor customer service, I ultimately canceled my order and left. This place used to be amazing, but it has completely changed. In America, customer service is everything—if you don’t know how to treat customers with respect, you shouldn’t be running a business.
Ordered some thing online to be picked up from drive through the system said your order is ready when I pulled up the young small guy that was working on Friday 07/21/23 at 8:30 no one speaks English in that restaurant including Manager!! That small guy was rude and made me wait off line even due my order was ready just to make people upset bad service never will go there if I could give them Zero I would Zero is not enough, bad people bad service 0% satisfied, hoping that they didn’t spit on my food.
Went to the drive-thru yesterday evening for pick up. I ordered 3 tacos and a bean burtito.I drove up to the window...nice service and was handed a sealed bag. I went home and opened up our food and oh my gosh... the tacos looked as though a 3 year old had made them... hardly any meat and cheese and only white lettuce. I was truly disappointed. I sent a email to manager complaining of the quality of the order and have not heard back from them..
We arrived at Taco Bell drive through just between 11:30-11:40 ish hot , hungry, and thirsty. We ordered at the window and the girl didn’t understand what we asked for. We asked for two beef nachos. She said, come to window please. So we did. Again , we asked for two beef nachos, we get our order, she said would you like a bag, we said yes. We get home, and when we went to eat our food, we didn’t get nachos, we got boxes, with a taco, burrito, fries in it. We are what the hell??? We looked in the bag for receipt but couldn’t find it. We thought they raised the price of nachos being our total came to $13 and change. I said to Bob, I thought they were $5 a box, they must of raised the price. We never expected to get a different order completely. Very unsatisfied customers. We were going to call you about it and complain but your phone number isn’t working with number on your store. So I decided to complain on here.
We arrived 20 minutes before closing, drive though open sign was lit up, menu and order screen were lit, and they wouldn't serve us. They didn't even answer the drive through to tell us and made us wait 5 movies before we gave up. Messing with hungry people is not cool. Now how am I going to get my grade D beef fix!?!
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7545 Fallbrook Ave, Canoga Park, CA 91307
West Hills, CA 91307
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