Duke Boss

I have never been to a Wendy's that has forgotten something every time I go except this one. It's always around 8 or 9 at night. Whether it's an order of fries or an entire sandwich these guys will find a way to screw it up. Tonight when I went it was some young kid watching the game on his device and made me pull up. Bro if you want to watch the game stay home.

Alex Kaczmarek

Put in an Online order at 5 pm on a Friday. Got there at 5:05 and waited 20 mins in line with 2 other cars in front of me. I get to the speaker and the lady tells me to wait one moment please. I waited another 15 mins. I pull up to the drive thru window and she tells me I’m sorry but you have to come inside to pick up your online order. Dumbest thing I have ever heard in my life. I go inside there’s 6 people working, nobody knows what they are doing. Frosty’s were melted and food was all cold. Never gave me a straw for my drink or spoons for my kids frosty’s. Terrible management at this location. I worked in food service for 15 years and this was the worst experience I have ever had in a fast food place.

Matt

Update: Gave it another try a year later. Same crap. Place a mobile order for pickup now. App even says “we will begin making this immediately. Are you sure?” Stand inside for 15 minutes at the left side of the counter before I’m finally acknowledged. Let him know I’m waiting for my mobile order. “Next time stand over there so we know you need your mobile order” he says, gesturing five feet to my right. I’m sorry, but is that not what clicking “yes, I’d like my food now” means? Why does it take 15 minutes to get acknowledged, and why, when I finally am, am I told that it’s my fault for not standing a few feet to my right? Be prepared to wait.This is one of the slowest Wendy’s, or really any fast food restaurant I have been to. We are talking frequently taking 4-5 minutes per car. My most recent visit, I ordered for drive through pickup, took 12 minutes to get past the two cars in front of me, only for the employee to say that they have my food ready inside because I scheduled for dine-in and to come inside and grab my food. Even though I’m literally looking at the screen that says “please drive up to the speaker and let them know you’re picking up a mobile order”. They sent the person behind me inside the restaurant too. It seems as though they are so slow that they are directing people to come inside to get cars out of their drive through line. I park and go inside and guess what? They haven’t even started making my order yet. Saying it was ready inside was a lie, as I had to wait a further five minutes. This was ridiculous.

Dave G

Stopped for lunch, went into the drive through, after waiting 20 minutes to order, was told they aren’t taking orders because they are busy with online orders.. they are SUPPOSED to serve in restaurant and drive through customers first per their own policy, I have known many people who left Wendy’s because management doesn’t acknowledge their own rules and policies about this, and they wonder why people stop coming..

Ashley

This location is by far the absolute worst fast food experience EVERY SINGLE TIME! Even on Door dash Recently ordered a quick meal after a long day of running around on DoorDash .. ordered three meals LARGE and three frostys at 9pm. All orders were canceled 27 min later and the order I tried to cancel but couldn’t was cold and missing sauces. Mind you the dasher was there for 45 min waiting for one meal.

Andrew Ceranski (Andy)

Slow slow slow service, terrible attitudes behind the counter, dont even acknowledge a customer even if you're the only one in there at 530pm l.

Chelsea Rush

On Sunday March 2nd around 3:55-4 PM I went thru the drive thru and ordered a biggie bag with a frosty as a drink. Upon receiving my food the fries weren't hot and I didn't have a straw for my frosty. "No problem!" I got back in line to ask for a straw and some hot fresh fries. The women at the drive thru window asked what size fries did I have, I advised "I think a small" since they were little. She then said "ITS A JUNIOR", I said "okay, I don't know what size comes with the Biggie meal." She said "it would be a minute or so for the fresh fries", I said no problem and proceeded to drive forward. I waited at the window for her to either acknowledge or provide that extra customer service that you typically get but she opened the window after some time, and gave me the bag, I was trying to ask her a question when she cut me off and said "your straw is in the bag." Then closed the drive thru window. I couldn't even get my question out but further more the rudeness was unnecessary. We all have a choice in how we want to show up and that exchange was unpleasant and says a lot about this employee and perhaps the lack of training she has. I pulled over to write this because we need to start holding our staff accountable and acknowledge when it's not okay to disrespect a customer, unprovoked and unwarranted. There was a simple solution here and I was completely kind in my exchange and tone. So ma'am whoever you are, just know that not every customer is as patient as I am and next time choose empathy and understanding in all that you do.

Jackie Myers

I waited 20 min in drive thru for my food. They did inform me that they were in the middle of a shift change and there was a few big orders in front of me. However when I finally got back home I realized either they messed my food up or didn't care. I ordered a Dave's single combo. I'll share pictures below. I did not feel like driving back and waiting another 20 min as the line wrapped around the building. Fries were cold and burger looked awful Super thin and burnt not edible. I tried to reach out to support and Noone responded.

Laurie Lee

The only employee that is working in this store that seems to care about her customers is A young lady named Aleasha I eat here all the time and she really try’s to make my night better I have personally witnessed another employee bullying her and I am going to call the corporate office.

Jessica

After waiting in line for 25 minutes. And spending almost $13 this is what a large fry looks like. And no, there were not any in the bag. The jerk that ordered $70 worth of food didn't help either. Epic fail. All the way around.

Lilly Nielsen

Placed DoorDash order 20mins before close and when my dasher got there they said they didn’t have it, called and said it “didn’t go through” which is 100% a lie I had to get a refund from DoorDash and I was looking forward to the food but this is just insane they almost did this last time too and told the dasher to come in earlier even tho the dasher was already there before close. Absolutely ridiculously rude staff over the phone and to the dasher

tim k

Black hairs found on burger. Should be wearing hair nets, absolutely disgusting!